6431 comments found.
Hi jegtheme
Editors, author can’t see full media library they just see their uploaded ones
how to set custom fonts like ( droid arabic kufi) also arial font not available
using google fonts not to upload a file
Hi silu44,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
sent my issue there ,no answer also
Hi silu44,
Our support team has been answer your questions. Please check it out.
Thank you
I have 2 license for 2 sites and all of a sudden they are no longer valid!!??
What gives?
I hope it’s not an attempt to have ppl purchase support 
that would be ugly.
Hi gegrant,
Can you send me a screenshot about the problem that you get in there?
Thank you
Here is the link: https://www.dropbox.com/s/mjxx4giomy8kmbr/Unknown.png?dl=0
Please try to follow our documentation about activating the theme license here https://support.jegtheme.com/documentation/activate-license/ and make sure you login to the Themeforest account that purchases JNews.
Thank you
That worked. Thank you!
You’re welcome gegrant
Hello, Recently Bing search engine remove my site from their search engine. They found a SEO issue on Jnews theme, the problem is H1 title tag on my home you use 2 title tag 1 for desktop and another for mobile, but problem is in 1 page use only 1 title tag but here 2. Please fix this issue as soon as possible. Here is problem url: 1. https://prnt.sc/v7ui8p 2. https://prnt.sc/v7uj9
Hi Razib682,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
Pagi Bro, Maaf mau tanya beberapa point. Mohon bantuan dan jawabannya disini. Saya sudah tidak bisa ngirim ticket di forum, karna habis.
1. Saya ingin mengubah ukuran Button Darkmode, dimana foldsernya di -Cpanel.https://bit.ly/3jxj05V
2. Saya pernah desain ulang widget Populer Post. Namun ketika theme di update. Hasil desain ilang, widget kemabali ke default
3. Plugin untuk podcast apa yang cocok di Theme ini.
4. Ketika web di search link ke Account kenapa muncul di pencarian. – https://bit.ly/2J6pcoJ
Terima kasih
Halo,
1. Kalo mau rubah ukuran bisa pake kode CSS bro. Nanti tinggal ditambahin di Customize > Additional CSS.
2. Harusnya pake JNews Child theme bro (https://support.jegtheme.com/documentation/child-theme-3/) nanti kode kustomnya taruh di child theme supaya kalo ada update jnews ga hilang lagi.
3. Kalo plugin saya belum pernah nyoba bro. Btw kita jadi lagi dev podcast untuk JNews. Kalo semua lancar next big update bakal kita include fitur ini.
4. Apa keyword yg dipake bro?
Terima kasih
Oke siapp terma kasih bro. Oh iya gak ngerti kenapa Child theme saya gak bisa dipasang. Wihh bakal ada fitur podcast. Mantapp
Ga bisa dipasang gimana bro? Ada dapet pesan error?
Hello,
I need urgent help since the automatic Google AdSense ads do appear on the web (where they deem appropriate) but if I configure the ads from JNews and put the IDs of my account, the ads do not appear. Any solution?
Sorry for not having the license renewed, my idea is to generate income to, among other things, renew the license. I await the answer. Greetings.
Hi adribaar,
Sorry we are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
no surprise that your PAID FOR support forum is broken. No wonder you guys cant even fix your depreciated code. you cant even code a working forum that people are paying you for
others have told you this above and your useless reply is to use less spaces! WHAT A JOKE! you CLEARLY have no idea what’s going on and how to fix it
Hi SoftFocus,
Can you tell me what’s your problem?
I need you to fix your outdated code to properly work with WP 5.5. This is so basic yet your coders just can’t seem to understand it, much less fix it.
It’s causing your widgets to not work and some plugins to not show fully on the frontend.
I have spent close on a month trying to get your support to understand and resolve it, so it’s becoming insanely tedious at this point to not have a fix for something so basic.
It took me 2 weeks just to explain the concept to the first of your support staff members. I then spoke to another guy who also could not understand this. Then a third.
Three people and almost a month later just to get your guys to get their head around the concept, while sending me incorrect code (he doesn’t even know your own code) and harping on about all sorts of other irrelevant factors, causing me to endlessly repeat myself.
It’s incredibly frustrating and after all this its still not fixed
This is something that shouldn’t take you more than 20mins to fix in your code, yet a month later it’s still not fixed.
THE ISSUE.
With the update of WP 5.5 some code is outdated.
Installing https://wordpress.org/plugins/enable-jquery-migrate-helper/ will quickly tell you what the problems are, yet your support staff are just too lazy to do this.
Time after time i ask them to and they simply don’t feel the need to, then wonder why things aren’t working. It’s common sense and just plain laziness.
If they weren’t so lazy they would quickly see that it throw multiple errors:
/wp-content/themes/jnews/assets/dist/frontend.min.js: \’ready\’ event is deprecated /wp-content/themes/jnews/assets/dist/frontend.min.js: jQuery.fn.load() is deprecated /wp-content/themes/jnews/assets/js/admin/widget.js: \’ready\’ event is deprecated
Took me all of 2mins to install this plugin and look, yet your staff can’t do this? WHY?
If they did, I wouldn’t have to have spent hours of my time explaining the issues and errors to them like children.
Not only does the plugin tell them this, but simply opening your “widget.js” file, pressing CTRL+F for find and typing READY into the search box CLEARLY SHOWS ME that your code STILL uses the ready event, yet your staff can’t seem to grasp and fix this basic issue.
How can professional coders not even know how to use a search function?
If you go to the plugin page https://wordpress.org/plugins/enable-jquery-migrate-helper/ you will clearly see that the word “DEPRECIATED” means, as your staff don’t seem to understand it, so once again i must now do their job for them an copy paste the definition for you here like a simpleton:
“What does it mean that something is “deprecated” A script, a file, or some other piece of code is deprecated when its developers are in the process of replacing it with more modern code or removing it entirely.”
This is NOT acceptable support, especially when you ask a PAID FEE for it.
I am not here to do their job. I do not get paid for you I PAY YOU, so I expect results and people who aren’t so lazy they refuse to take 2 mins to install a basic WP plugin to find these errors.
So, for the LAST TIME, can you instruct your staff to install this plugin and FIX THE ERRORS.
So basic yet here i am once again spending hours of my life typing this to you people.
Beyond unacceptable.
Previously we have an issue with WP 5.5 but we release an update to fix the issue since v7.0.8 and now we no longer get a report from another customer that has an issue that related to WP 5.5.
Make sure if you already update JNews to the latest version (v7.1.5) and you can disable the Enable jQuery Migrate Helper plugin.
In this case, if you still getting an issue, you can contact us through our profile page. We will do further checking.
Thank you
again s useless as your support staff., YOU REFUSE TO INTALL THE PLGIN AND LOKO FOR YOURSELF! WHY CANT YOU JSUT DO THIS INSTEAD OF WASTING MORE OF MY TIME ARGUEING IT WITH ME!!!!
THE PLUGIN THROWS EERROS ! STOP TRYING TO SYA IT DOESNT
WAKE UP MAN!
SO SICK ADN TIRE DO FYOUR HORRID SERVICE!!!
WHY MSUT IT ALWASY COME THO THIS
DO WHAT WE ARE PAYING YOU TO DO!
AND I CANT CONTACT YOU BECUAS DEYOUR USELSDS FORUM DOESNT WORK WHICH I CLEARLY YOLD YOU EASILER AND GAIN YOU JSUT INGNORE THIS!!!
WHY ARE YOU SO DAMN LAZY!!!! YOU CANT EVEN READ AND GRASP BASIC INSTRUCTIONS!
EVERY TIME THIS HAPPENS I AM SO SICK AND TIRED OF YOU!
CONSTANTLY THE SAME ISSUES WITH YOU NEVER MET A DEV THAT REFSUES TO FIX ISSEUS AS MUCH AS YOU!
INSTALL YOU BORKEN THEMSE ON A CLEAN WAMP!
THEN INSTALL https://wordpress.org/plugins/enable-jquery-migrate-helper/
THEN OPEN YOUR EYES AND LOOKJ!!!!!!!
LOOK AT THE ERRORS IT THROWS
STOP BEING SO DAMN LAZY!!!!!
Hi! Can you help to add an effect in mouseover to thumbnail in modules 15 and 17?
Thanks.
Hi adapta,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
I have purchase this theme but the theme was running slow on my website even with only 4 of your plugins installed so I had to uninstall the theme then purchase another theme which is newsmag theme made by tagdiv ,maybe on your next update consider making the theme lite, which would be fast
Hi Richard1F,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can drop your question or problem about this product there. Our support team will help you asap.
Thank you
Nice theme, I would like to purchase this. Before I want to know how to fulfill my requirements. I want front end RTL/Arabic and backend English. Is it possible? Looking for your suggestions…
Hi Calisen,
Thanks for interesting in JNews.
Yes you can. Let me know if you have further questions and hope you can be our customer as soon.
Thank you
I am not happy with your theme so i have sent a request for refund. I have also described my problem in request. Please review and accept my request asap
Hi nhunguyennsn,
We will check it out.
Thank you
I’m also trying to build a woocommece archive front page using elementor pro and I’m getting a message when using the products widget saying:
Ordering is not available if this widget is placed in your front page. Visible on frontend only.
Not really sure what this means… Is Jnews fully compatible with Elementor Pro ?
Hi sotnasonun,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
Been using this theme for some time now and it seems I found a bug.
Just tried to switch the number of woocommerce products in a row to 4. The theme do not displays it correctly. Instead of 4 products, only displays 2 and instead of using all the available space 4 column space, only uses the first 2 columns space (it seems more like 2/3 of the space).
Other options, like 3 or 5 work properly. Used this code from the woocommerce tutorials in my child-theme functions file.
/** * Change number or products per row to 4 */ add_filter(‘loop_shop_columns’, ‘loop_columns’, 999); if (!function_exists(‘loop_columns’)) { function loop_columns() { return 4; // 4 products per row } }
Just wondering if this bug is related to the fact that there is some woocommerce options missing in the customizer? I’m referring to the options where its possible to define how many products to display.
Hi sotnasonun,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
My site is bilingual. JNews – Video Playlist element in native language works fine. There are 4 videos at the bottom and one big video above that. There is a problem on the page of the second language. The big version of the video is not visible. The settings are exactly the same.
My support period has expired. And I do not intend to extend it. This issue happened after the last update. The language plugin I use is WPML.
JNews – Instagram Widget embedded in the page keeps failing. And although I have told you this over and over again, you are still telling me to apply for support. Why do I apply for support when there is a problem with your theme and plugins? It is not caused by me. Previously, I could give a username for Instagram, but now I cannot give a username. In this case it happened after the last update. Despite reinstalling the update, the result did not change.
Your Instagram element and widget are not used in either the page or the components. There is no field where we can enter an Instagram username.
One side breaks down with every update. Then you force them to get support with money.
Despite all this, if you still ask me to open a support ticket, I will complain.
Hi KalbAlAkrab,
Can you send me your site URL for further checking?
For instagram issue you can check our documentation here https://support.jegtheme.com/documentation/footer-instagram/
Thank you
Hi, I’m using Elementor with the theme. When I create an inner section on the right column of the site, the Jnews module that showing up seems broken. It’s the same when I try to move any jnews module element into an inner section. I didn’t try with WPbakery.
You can see: https://ibb.co/zXRB5Dj
Thanks.
Hi burakereno,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
I don’t need support. I just wanted to report the bug.
Hi,
You need to setup the Column Width option on the Style tab settings.
Thank you
I did. Not work. https://ibb.co/cFWy7xm
You need to edit the option on the element. Please check this image https://www.dropbox.com/s/86lccydi51153ey/Screen%20Shot%202020-10-27%20at%2009.24.47.png?dl=0
Thank you.
Is this theme compatible with BuddyBoss
Hi thawks,
It’s WordPress plugin? If yes, can you send me the plugin URL for further checking? Just want to make sure.
Thank you
Hi,
Currently, we can’t confirm the compatibility of those plugin with JNews and we don’t have a copy of the plugin so we can do further checking on our side.
Anyway, for membership and online community, you can try to use the BuddyPress plugin, this plugin compatible with JNews.
Let me know if you have further questions.
Thank you
Will you be adding compatibility with buddyboss?
Hi thawks,
I can’t promise this thing, if we get more requests from another customer we will consider it.
Thank you
Yesterday I tried to send a Private message. There were command lines from the funtion.php file that you sent to me.
When I was sending the message on the Forum you started MAINTENANCE ON THE SITE.
I was unable to complete, send private message.
Now I try to send a new message or create a new topic and the message only appears to me: Forbidden You don’t have permission to access this resource. Apache / 2.4.29 (Ubuntu) Server at support.jegtheme.com Port 443Has my IP been blocked there on your server?
See in the Forum my Topics:
- I migrated the site (3) new client - HELP – PUBLISHER MIGRATION – SITE 3 I can’t send you PRIVATE content.
1) Can you check what happened there? 2) Migrated 2600 posts. OK But opening old post different from new post.New:
. Show category, zoom, previous post – later . But the old one doesn’t show that.
Hi MauricioTab,
Our support team already answer your questions, please check it out. Yesterday we doing some improvement on our support forum so you may get some errors but you don’t need to worry now, all should works fine now.
Thank you
Hello,
1) I just signed in (Login) on the Support site. I accessed my topic: - Migrated the site (3) new client
I tried to send you a private message.
This again appeared:
ForbiddenYou don’t have permission to access this resource. Apache / 2.4.29 (Ubuntu) Server at support.jegtheme.com Port 443
2) NOW I CREATED NEW TOPIC - HELP migrated the site (3) new client I sent the normal message (see it was normal) - BUT WHEN TRYING TO SEND PRIVATE MESSAGE. THE SAME MESSAGE IS SHOWN:
ForbiddenYou don’t have permission to access this resource. Apache / 2.4.29 (Ubuntu) Server at support.jegtheme.com Port 443
And the message was not sent.
Could you please check. Does this happen to EVERYONE? Do you have a problem with my account or IP?
I look forward to your help to resolve this. Thank you! Good job!
Hi MauricioTab,
I think it’s not related with your account or your ip because you still can create a new support topic.
Regarding this thing, please try to remove all empty new line on your message (enter) and reduce the usage of the symbol and special chars.
Sorry for this inconvenience, please try to resubmit your post with the condition above.
We just doing some security improvement on our support forum. You got that error message because our system detects a potential SQL injection pattern on your message even you’re not intending to do so.
Thank you
Hey my guys! Apa kabar? I had a quick question. I am currently using a different theme already on a site but i want a few pages with your plugins so I can create a nice blog page. Can I do that? Or should I make a sub page and add your theme? Thanks
Hi Daxpg,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
Hi, do you guys have a problem with Support forum? Because I can’t post a new thread there.
Thank you
Hi mashadid,
Can you tell me what kind of problem that you got before?
Thank you
This is the message I’ve got every time I try to post new thread:
Forbidden
You don’t have permission to access this resource. Apache/2.4.29 (Ubuntu) Server at support.jegtheme.com Port 443
Regarding this thing, please try to remove all empty new line on your message (enter) and reduce the usage of the symbol and special chars.
Sorry for this inconvenience, please try to resubmit your post with the condition above.
We just doing some security improvement on our support forum. You got that error message because our system detects a potential SQL injection pattern on your message even you’re not intending to do so.
Thank you
can we use horizontal scrollable menu in mobile
Hi Hamidatara,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
