Hello, @carson2202,

Can you please share the screenshot and the page URL on which you have the issue so that I’ll check and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @dolanor24,

Can you please explain your issue more clearly? If possible with the help of some screenshots? What change language you are talking about?

Regards, P-THEMES.

helps

Hello, @dolanor24,

Till now we have only received your 2 support tickets as showing in this screenshot: https://postimg.cc/RNYpY3kV

And both of them has been replied with a proper solution on time as showing in the below-given screenshots:

https://postimg.cc/Sj6yk4Sh

https://postimg.cc/w32jDzSk

After that we do not receive any of your support tickets, so please generate a fresh new ticket if you have any issue remaining or the new issue.

Regards, P-THEMES.

Hello, @certong,

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 991px){
#header:not(.header-builder) .top-links {
    display: inline-block !important;
}
}

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 19/04/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Heyyy, thank you so much for your prompt reply

You’re Welcome!!!

Hello, @Organd,

You have to create it manually because there is no option to copy the same Menu style from one Demo to another…

You can achieve it with one simply trick… Import the Demo Shop 26 on your main site and remove all the content from your site, pages/posts/products/custom-post-types and then Import the other Demo you want on your site again on a test site and copy the pages/posts/products/custom-post-types from your test site to main site, This is the only possible way.

Regards, P-THEMES.

Where to find custom-post-types? also should i remove wedgets? and how to copy content from test site? any plugin can do that?

Hello, @Organd,

Custom Post Types are:

Portfolios
Members
FAQs
Events

And yes you can copy the Widgets as well…

And how to copy the page/block from a test site to a live site, please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000060086--31-how-to-clone-copy-a-page-in-porto-wordpress

Regards, P-THEMES.

Hello, @Thompson1977,

Really sorry for the inconvenience but this is not true at all, our support team replied to your support ticket: #104860 already 12 hours ago as showing in this screenshot: https://postimg.cc/rdnyrNdN
and then you replied back with another issue and we were not on the desk at that time, because Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and now we have solved and replied your other issues in the same ticket as well as showing in this screenshot: https://postimg.cc/H81qcrtt
, So please check your support ticket reply now and reply to your support ticket accordingly and please do not panic here for the support tickets and always be patience, once the support ticket will be resolved you will always get the reply of your support tickets.

Regards, P-THEMES.

I have never questioned your work, which is always available. The problem arises several months ago, and in part it is always present. By pressing the preview button, an error comes out. From there he sometimes doesn’t take the changes, in this case I panicked and hadn’t seen the css code called up. Thank you.

Hello, @Thompson1977,

If you have any issue remaining or a new issue then simply generate a fresh new ticket for every single new issue you will face via our support system so that our experts will check and provide you the best possible solution for your issues.

Regards, P-THEMES.

Hello, @ronak_chudasama,

First of all, thanks for showing your interest in Porto WordPress

No, Porto WordPress purchase includes Lite(Free Version) of Elementor page builder, If you want the Premium/Pro version you have to purchase it seperately, This is Envato policy and with all the Themes on ThemeForest.

Regards, P-THEMES.

Hello, @cutmim,

Sorry to say that but we have not tested the PluginHive Woocommerce Bookings and Appointments with our latest Theme officially so we are unable to suggest you on it, You can try it with our Theme at your own risk.

Regards, P-THEMES.

Hello, @Fabio_wolf,

Can you please contact us via our support system with your product purchase code PDF file so that we will check/verify and reset it for you?

Thanks for your understand.

Hello, @il_playmo,

Sorry to say that but this is not possible, there is no such option in the Theme for it.

You can try with Custom CSS, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.woocommerce-checkout div#panel-cart-discount {
    display: block !important;
}

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 20/08/2020. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @ivannik,

Please do the following debugging processes one by one, I am sure it will help you in solving your issue and if not then remain all the third party plugins deactivated on your site and share your site WP Admin Login details and the permission to debug your site which includes deactivating all the third party plguins and on site Customization as well so that we will check it for you.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
V|.  Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.

Regards, P-THEMES.

on a site with no active purchase code. Can you please reset it? I want to use it elsewhere. Thank you

Hello, @HODLU,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @Rembrandt_Lights,

You have to Customize the File: cart-totals-v1.php under wp-content/themes/porto/cart and Customize it as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @usumovic,

No, sorry to say that but this is not possible, there is no such option provided by the WooCommerce, you can read all about the WooCommerce products in the below-given doc:

https://docs.woocommerce.com/document/managing-products/

So you have to try any third-party plugin for this which better meets your requirements at your own risk.

Regards, P-THEMES.

OK, thanks anyway

Most Welcome!!!

Hello, @simoszkyriakides,

I can see your complete site CSS is coming from the cache FVM, Please deactivate all the cache plugins including FVM plugin as well and also the server cache and well and finally check back your site after removing the browser cache, I am sure your issue will solve and if not then please take the complete backup of your site and share your site WP Admin Login details with us via our support system so that we will check it for you.

Regards, P-THEMES.

Hello, @galantes,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thank you very much for your help. Best regards.

You’re Welcome!!!

Hello, @xplicitcoding,

Can you please explain your issue more clearly? If possible with the help of screenshots, for now, your site looks fine: https://postimg.cc/gw70dvCn

Regards, P-THEMES.

Sorry changed the way those products are displaying. Check the home page, scroll to the bottom. you might have to refresh once or twice (shows random products). The variable product, variation select is overlapping the product.

Hello, @xplicitcoding,

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-outimage_aq_onimage .variations_form.cart.in_loop.initialized.vf_init {
    margin-top: 105px !important;
}

Regards, P-THEMES.

Hello, @BYourLord,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @jerryandtabatha,

First of all, thanks for showing your interest in Porto WordPress

You can simply copy and page from any Demo on your main site by following the steps listed below:

Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on Live/Main site and Import the Demo you want to use on your main site. Now copy the home Page from a Test site to a Live site and set it as Home Page by selecting it from WP-Dashboard >> Setting >> Reading, or like the same way you can copy any page from the test site to the live site and It will work for you.

So you have to Import the Shop Demo on your main site and Classis Demo on your test site and copy any page from Classic Demo to your main site.

OR

You can use Porto Studio Functionality:

https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

and Import any Demo page on your site.

Regards, P-THEMES.

Hello, @pastebin,

This is because you have not translated the Theme Language files… Let me try to explain it to you.

First of all, Please go to WP-Dashboard >> Plugins and Install and Activate the Loco Translate plugin on your site: https://wordpress.org/plugins/loco-translate/

​ And then go to Loco >> Themes >> Porto you will find the 4 default language files there which comes with the Theme package and those are: https://postimg.cc/XGvjMDqZ

​ English (Britain) en_GB
French (France) er_FR
Italian (Italy) it_IT
Turkish (Turkey) tr_TR

​ Now go to WP-Dashboard >> Plugins and Install and Activate the WP FileManager plugin on your site: https://en-gb.wordpress.org/plugins/wp-file-manager/

​ And then go to File Manager Plugin Setting >> wp-content/languages/ and create the (Loco) Folder >> then go to the loco folder and create another folder as (themes) and then go to the themes folder and download the Spanish language theme files attached below and upload to that themes folder.

​ https://postimg.cc/SXCTSyX3

​ Now, again go back to WP-Dashboard >> Loco >> Themes >> Porto and you will find another Theme language file as Swedish (Sweden) as showing in this screenshot: https://postimg.cc/YjZW3QDN you have to edit it and then click on “Sync” https://postimg.cc/bZ3Y6hNX and after completing the Synchronization you have to click on “Save” button as shown in this screenshot: https://postimg.cc/3kJY0cjt

​ Now finally check your site after removing the browser cache and you can change any word translation in that file as per your requirements.

https://www.dropbox.com/s/lt560pa1op64erc/porto-sv_SE.po?dl=0

https://www.dropbox.com/s/s5t7ma7l1ylailv/porto-sv_SE.mo?dl=0

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 07/12/2018. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.