23240 comments found.
Hello, I am using your porto theme in Turkish. in the main menu available in the mobile version; I want to change the name of Home, Categories, Account, Cart buttons. Where am I going to do this?
Hello, @hihar,
Can you please share the screenshot and your site URL which names are you talking about? so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Demo not working
Hello, @evilnoise,
First of all, thanks for showing your interest in Porto WordPress 
It is working fine now, please check it again after removing the browser cache: https://postimg.cc/NKwS8LrN
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Your preview site is down
Hello, @fkschm,
First of all, thanks for showing your interest in Porto WordPress
It is working fine now, please check it again after removing the browser cache: https://postimg.cc/NKwS8LrN
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Hello, @welcome-store1358,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/RJd4rffZ
It must be the cache issue at your end so please check once with deactivating all the cache plugins and remove the server, site, and browser cache.
OR
This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on the compile button and finally check your site after removing the server, site, and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:
Disable this option if you have any compatibility problems.
So, your site has compatibility problems with Lazy Load please do not use it.
Regards, P-THEMES.
Does Porto is fully compatible with WPML and their currency switcher?
Hello, @Organd,
Yes, Porto WordPress Theme is fully compatible with WPML and its currency switcher…
Regards, P-THEMES.
Hi, there is no option to change Button Color in Search Form. Changing primary theme color doesn’t work for that button. Is there a way to do this? (I’m using shop 35 demo). Please add an option for that in the future update. Thanks.
Hello, @giulianm5,
Which Search Form button are you talking about? Can you please share the screenshot for me with a better understanding so that I’ll check and provide you the best possible solution for it?
Regards, P-THEMES.
Hello, @giulianm5,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .searchform button {
background-color: gold !important;
}
Regards, P-THEMES.
thanks
You’re Welcome!!!
Hello,
Your support is not working? I can’t go there (https://portotheme.com/support/?envato_item_id=9207399)
Otherwise, I have a problem with my new site. I cannot edit my pages. When I want to edit with elementor, it runs in a vacuum without stopping with no errors. Why that ?
Thank you for your reply
Hello, @Leolemaire,
Our Support System is working perfectly fine: https://postimg.cc/BjL69LVq
Please try again now after removing the browser cache: http://portotheme.com/support
And please first go to Porto >> Theme Options >> General and turn OFF the Loading Overlay and check back:
Regards, P-THEMES.
Thank you that’s good ! I send you an other question on the support about the footer ^^
Hello, @Leolemaire,
Great!!! Now please be patience, once the support ticket will be resolved you will get a reply to your support ticket.
Regards, P-THEMES.
Hi,
İmage: https://prnt.sc/v60e8h This section is perceived as an advertisement. Admin: https://prnt.sc/v60f49
How can we fix it.
Hello, @serhan00,
I am sorry I am not able to understand your issue properly, can you please explain it more clearly that What exactly you want? so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
I can’t see product prices on single product page.. if i select roles i can able to see.. but i want to display prices for all including who have not registered on my site..
Please Relpy
Hello, @Deva89,
Please make sure that you are using the very latest version of the Theme and Plugins and also once check with deactivating all the third-party plugins and check back your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 14/07/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
The user needs to click on the small ’+’ icon on bottom right side in order to open the big size of the image. Is there a way to open the large image when user clicks anywhere on the image?
Thank you
Hello, @georgenet,
Sorry to say that but there is no such option, you can increase the size of the image by clicking on ”+” only but you can achieve it with a simple trick you can make it disappear using Custom CSS, and then it will work for you like you can check my test site page here:
http://hubdatasolutions.com/pearl/porto/shop1/product/porto-extended-camera/
Here is the Custom CSS:
.single-product .product-images .zoom {
width: 100% !important;
height: 100% !important;
opacity: 0 !important;
}
Regards, P-THEMES.
Ηi,
Thanks for the css. That removed for some reason the + sign though, and enabled clicking on all image area.
Another question please. When a certain thumbnail is selected from the gallery, the preview above it is the correct one. But when i click the image to enlarge, a random lightbox image from the gallery is shown, instead of the selected one.
Please advice.
Thnaks!
Hello,
This Could be because of multiple reasons:
1. You have Imported the products on your site.
2. The Database has not been updated with your Imported Products.
3. Because of the server, site, or browser cache.
So try to check with creating a test product manually and check back with the product that the issue appears with it or not?
And please try to contact us after that via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hi,
Thanks for the reply. Actually I did import the product through csv. What can I do in that case?
Thank you
Hello, @georgenet,
That is the main reason, Actually, when you Import the products from CSV or via any mean, it must have to update the values in the database as well, and some plugins update the database and some are not and that creates an issue, so you have to try with any other plugin which better meets your requirements at your own risk.
Regards, P-THEMES.
Hi,
I did not use any plugin to import the products. I ve done that with the official WooCommerce way, using the import section under products page. So, what can I do now to update the database as you say?
Thank you
Hello, @georgenet,
I am sorry but this is just the Import issue, as it does not update the Database and cache as well, Try to go to WooCommerce >> Status >> Tools and clear the “WooCommerce transients” & “Expired transients” then Regenerate the “Product lookup tables” and also update the database as well “Update database” and finally check back your site after removing the server, site and browser cache, Hope this will solve your issue and if not then please to reach out to WooCommerce support as this is standard WooCommerce Import issue, not our Theme issue.
Regards, P-THEMES.
Hi,
I tried the steps you mentioned above, but it did not do any change. I contacted WooCommerce support team, and they replied by the following:
Yaku (Automattic) Oct 26, 2020, 9:59 UTC Hi again, Thanks for your patience while we had a closer look at this issue. We downloaded the images from the Batman D.C Comics Gift Set product and edited the CSV file for import into a sandbox environment. Using just this one product, the import was successful. We tested the image / gallery functionality in both Storefront, and the Twenty Twenty theme, but was unable to recreate the issue. Here’s a screencast of the testing immediately after the import, using first Storefront and then Twenty Twenty themes: https://d.pr/i/WyjlzM The tests above lead us to conclude the issue is not with WooCommerce, but rather something specific to your site, perhaps your theme, or a combination of one or more plugins.
Please advice, as i deactivated all 3rd party plugins, but issue perists.
thank you
Hello, @georgenet,
Please take the complete backup of your site or clone your site as a test site and share your site WP-Admin Login details and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that we will check it for you.
Regards, P-THEMES.
reached out to theme on support, been ignored – getting IP is blocked when trying to register.. How do I request a refund?
Hello, @AmirJumpShot,
I have just confirmed from the support department and they said that they already solved and replied your support ticket #104995, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Sorry. I think my initial question was not clearly. I was asking if the theme can allow my buyers/customers (who want to purchase the physical products from my website) to upload an image/text to customize the product. Like a T-shirt site can allow buyers to upload their own design (images). Have I made my question clearly? Can your theme support the feature?
Hello, @dondon200,
First of all, thanks for showing your interest in Porto WordPress
I am sorry for the misunderstanding, No, Sorry to say that but this is not possible with the Theme setting, you have to try with any third party plugin which better meets your requirements at your own risk…
Regards, P-THEMES.
1. How can I add a link to the phone number? (this part is visually nice but without a link it is not functional) 2. I need the color red to appear only when there are products in the cart and when this void appears white, or not so prominent.
http://prntscr.com/v5lollHello, @uffsextore,
1. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
By following the same way listed in the above article you have to set the link for that Number using Header Builder.
2. Sorry to say that but this is not possible, either you can fully remove it or change it using below given Custom CSS, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will work for you.
Completely Remove the Color:
#mini-cart .cart-items, .my-wishlist .wishlist-count {
background-color: transparent !important;
}
Change the Color:
#mini-cart .cart-items, .my-wishlist .wishlist-count {
background-color: green !important;
}
Regards, P-THEMES.
it is possible to modify the ccss depending on the value, for example if the value of the cart is 1 that changes the color.
This is possible ?
Hello, @uffsextore,
No, sorry to say that but this is not possible, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
hello, I bought your theme and I liked it quite a lot (you still have several errors in your header builder, you can take flatsome as a reference)
can you please tell me how to make these two sections unfold when I scroll, at the moment only the menu appears and I want it all to appear. http://prntscr.com/v5k8ms
.
Hello, @uffsextore,
Header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.
And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Regards, P-THEMES.
Hi there I have two issues here:
https://ayasofiapazar.com/wp-content/uploads/2020/10/Color-swatch-shape-and-products-alignment.jpg1- the color swatches are in vertical, how to make it in horizontal (in several rows)?
2- when having products some with color varieties and some without, in the shop page the products alignment have problem!!
Hello, @hanounomar,
1. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(min-width: 992px){
aside#woocommerce_layered_nav-2 ul.woocommerce-widget-layered-nav-list.filter-item-list li.woocommerce-widget-layered-nav-list__item.wc-layered-nav-term {
display: inline-block !important;
margin-right: 85px !important;
}
}
2. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(min-width: 992px){
ul.products .variations {
margin-top: -35px !important;
}
ul.products li.product-col .price {
height: 50px !important;
}
}
Regards, P-THEMES.
Hello, @hanounomar,
Please contact us via our support system with your site WP-Admin Login details so that we will check it on your site and provide you the best possible solution for it.
Regards, P-THEMES.
I installed Shop Demo 1 but it was not displaying properly like yours. Then installed Shop demo 22 and again facing the same problem. Please visit www.evolts.in and see the issue. You can easily find all the bugs in home page. Kindly check and hep to solve this.
During to install both shop demo standard installation was failed, then chooses the alternative option successfully.
Hello, @naurej,
I have just checked your site now and it is working perfectly fine at my end, here is the screenshot: https://postimg.cc/VrN6xSGk it must be the cache issue at your end nothing else, please clear your borwser cache and check back.
Regards, P-THEMES.
Yes, because I changed my hosting service provider and installed the theme with help of standard import instaed of alternative option. This problem was occured due alternative import option.
Well now tell me how to change demo shop 22 to demo shop 1 without loosing any data and deleting demo shop 22 theme files.
Hello, @naurej,
You can simply copy and page from any Demo on your main site by following the steps listed below:
Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on Live/Main site and Import the Demo you want to use on your main site. Now copy the home Page from a Test site to a Live site and It will work for you.
OR
You can use Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
and Import any Demo page on your site.
Regards, P-THEMES.
hi there,
pre purchase question
https://www.portotheme.com/wordpress/porto/shop28/Can I disable shop and add to cart option on this demo ?
I just would like to design one page site
regards
Hello, @cakanhakan,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can simply disable Shop and Add to Cart Option in that Demo as well.
Regards, P-THEMES.
I would like to exchange Porto to eMarket Theme. Who want it? I have a Porto theme that I never installed and want eMarket Theme.
Hello, @cellromax,
Sorry but there is no such policy…
Regards, P-THEMES.
Does this theme include personalized and customized product feature? Like allow customers to upload an image, enter a message or any other customized forms on the product page.
Hello, @dondon200,
First of all, thanks for showing your interest in Porto WordPress
Yes, absolutely you can upload the product image and content using Porto WordPress easily.
Regards, P-THEMES.
Hello, @dondon200,
First of all, thanks for showing your interest in Porto WordPress
Yes, absolutely you can upload the product image and content using Porto WordPress easily.
Regards, P-THEMES.
Thanks for your quick response, but I think you probably didn’t understand my question. I was asking if the theme can allow buyers/customers (who purchase the physical products from my website) to upload an image/text to customize the product. Like a T-shirt site can allow buyers to upload their own design (images). Have I made my question clearly? Can the site built by your theme support the feature?
Hello, @dondon200,
I am sorry for the misunderstanding, No, Sorry to say that but this is not possible with the Theme setting, you have to try with any third party plugin which better meets your requirements at your own risk…
Regards, P-THEMES.
Hi, I imported demo shop4 https://www.portotheme.com/wordpress/porto/shop4 but now i need to add shop1 https://www.portotheme.com/wordpress/porto/shop1/ mobile menu like this https://prntscr.com/v58nm2 and I need also shop1 side menu like this https://prntscr.com/v58p9m .. I need instruction please so that i can do it when I purchase again please… Thank you.
Hello, @dreamquestmedia,
For Mobile bottom Nav Bar you can turn this ON from Porto >> Theme Options >> General as showing below:
And regarding sidebar, that has been set under Appearance >> Widgets >> Home Sidebar, you can set the Widgets under it as per your requirements.
Regards, P-THEMES.
Hi, Thank you for the fast reply. My theme version is Version: 5.3.2 and i Could not see this option “on Porto >> Theme Options >> General as showing below:” Do I need to update theme.?? Please see the screenshot..https://prntscr.com/v617db . Thanks
Hi, Thank you for the fast reply. My theme version is Version: 5.3.2 and i Could not see this option “on Porto >> Theme Options >> General as showing below:” Do I need to update theme.?? Please see the screenshot..https://prntscr.com/v617db . Thanks
When I get answer??
Hello, @dreamquestmedia,
Yes, we have added those options in our newest version of the Theme, so you have to update the Theme and plugins to the very latest version and you will find that option under Theme Options:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme to the latest version:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And Please note that Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Regards, P-THEMES.
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