6422 comments found.
I am not happy with your theme so i have sent a request for refund. I have also described my problem in request. Please review and accept my request asap
Hi nhunguyennsn,
We will check it out.
Thank you
I’m also trying to build a woocommece archive front page using elementor pro and I’m getting a message when using the products widget saying:
Ordering is not available if this widget is placed in your front page. Visible on frontend only.
Not really sure what this means… Is Jnews fully compatible with Elementor Pro ?
Hi sotnasonun,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
Been using this theme for some time now and it seems I found a bug.
Just tried to switch the number of woocommerce products in a row to 4. The theme do not displays it correctly. Instead of 4 products, only displays 2 and instead of using all the available space 4 column space, only uses the first 2 columns space (it seems more like 2/3 of the space).
Other options, like 3 or 5 work properly. Used this code from the woocommerce tutorials in my child-theme functions file.
/** * Change number or products per row to 4 */ add_filter(‘loop_shop_columns’, ‘loop_columns’, 999); if (!function_exists(‘loop_columns’)) { function loop_columns() { return 4; // 4 products per row } }
Just wondering if this bug is related to the fact that there is some woocommerce options missing in the customizer? I’m referring to the options where its possible to define how many products to display.
Hi sotnasonun,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
My site is bilingual. JNews – Video Playlist element in native language works fine. There are 4 videos at the bottom and one big video above that. There is a problem on the page of the second language. The big version of the video is not visible. The settings are exactly the same.
My support period has expired. And I do not intend to extend it. This issue happened after the last update. The language plugin I use is WPML.
JNews – Instagram Widget embedded in the page keeps failing. And although I have told you this over and over again, you are still telling me to apply for support. Why do I apply for support when there is a problem with your theme and plugins? It is not caused by me. Previously, I could give a username for Instagram, but now I cannot give a username. In this case it happened after the last update. Despite reinstalling the update, the result did not change.
Your Instagram element and widget are not used in either the page or the components. There is no field where we can enter an Instagram username.
One side breaks down with every update. Then you force them to get support with money.
Despite all this, if you still ask me to open a support ticket, I will complain.
Hi KalbAlAkrab,
Can you send me your site URL for further checking?
For instagram issue you can check our documentation here https://support.jegtheme.com/documentation/footer-instagram/
Thank you
Hi, I’m using Elementor with the theme. When I create an inner section on the right column of the site, the Jnews module that showing up seems broken. It’s the same when I try to move any jnews module element into an inner section. I didn’t try with WPbakery.
You can see: https://ibb.co/zXRB5Dj
Thanks.
Hi burakereno,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
I don’t need support. I just wanted to report the bug.
Hi,
You need to setup the Column Width option on the Style tab settings.
Thank you
I did. Not work. https://ibb.co/cFWy7xm
You need to edit the option on the element. Please check this image https://www.dropbox.com/s/86lccydi51153ey/Screen%20Shot%202020-10-27%20at%2009.24.47.png?dl=0
Thank you.
Is this theme compatible with BuddyBoss
Hi thawks,
It’s WordPress plugin? If yes, can you send me the plugin URL for further checking? Just want to make sure.
Thank you
Hi,
Currently, we can’t confirm the compatibility of those plugin with JNews and we don’t have a copy of the plugin so we can do further checking on our side.
Anyway, for membership and online community, you can try to use the BuddyPress plugin, this plugin compatible with JNews.
Let me know if you have further questions.
Thank you
Will you be adding compatibility with buddyboss?
Hi thawks,
I can’t promise this thing, if we get more requests from another customer we will consider it.
Thank you
Yesterday I tried to send a Private message. There were command lines from the funtion.php file that you sent to me.
When I was sending the message on the Forum you started MAINTENANCE ON THE SITE.
I was unable to complete, send private message.
Now I try to send a new message or create a new topic and the message only appears to me: Forbidden You don’t have permission to access this resource. Apache / 2.4.29 (Ubuntu) Server at support.jegtheme.com Port 443Has my IP been blocked there on your server?
See in the Forum my Topics:
- I migrated the site (3) new client - HELP – PUBLISHER MIGRATION – SITE 3 I can’t send you PRIVATE content.
1) Can you check what happened there? 2) Migrated 2600 posts. OK But opening old post different from new post.New:
. Show category, zoom, previous post – later . But the old one doesn’t show that.
Hi MauricioTab,
Our support team already answer your questions, please check it out. Yesterday we doing some improvement on our support forum so you may get some errors but you don’t need to worry now, all should works fine now.
Thank you
Hello,
1) I just signed in (Login) on the Support site. I accessed my topic: - Migrated the site (3) new client
I tried to send you a private message.
This again appeared:
ForbiddenYou don’t have permission to access this resource. Apache / 2.4.29 (Ubuntu) Server at support.jegtheme.com Port 443
2) NOW I CREATED NEW TOPIC - HELP migrated the site (3) new client I sent the normal message (see it was normal) - BUT WHEN TRYING TO SEND PRIVATE MESSAGE. THE SAME MESSAGE IS SHOWN:
ForbiddenYou don’t have permission to access this resource. Apache / 2.4.29 (Ubuntu) Server at support.jegtheme.com Port 443
And the message was not sent.
Could you please check. Does this happen to EVERYONE? Do you have a problem with my account or IP?
I look forward to your help to resolve this. Thank you! Good job!
Hi MauricioTab,
I think it’s not related with your account or your ip because you still can create a new support topic.
Regarding this thing, please try to remove all empty new line on your message (enter) and reduce the usage of the symbol and special chars.
Sorry for this inconvenience, please try to resubmit your post with the condition above.
We just doing some security improvement on our support forum. You got that error message because our system detects a potential SQL injection pattern on your message even you’re not intending to do so.
Thank you
Hey my guys! Apa kabar? I had a quick question. I am currently using a different theme already on a site but i want a few pages with your plugins so I can create a nice blog page. Can I do that? Or should I make a sub page and add your theme? Thanks
Hi Daxpg,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
Hi, do you guys have a problem with Support forum? Because I can’t post a new thread there.
Thank you
Hi mashadid,
Can you tell me what kind of problem that you got before?
Thank you
This is the message I’ve got every time I try to post new thread:
Forbidden
You don’t have permission to access this resource. Apache/2.4.29 (Ubuntu) Server at support.jegtheme.com Port 443
Regarding this thing, please try to remove all empty new line on your message (enter) and reduce the usage of the symbol and special chars.
Sorry for this inconvenience, please try to resubmit your post with the condition above.
We just doing some security improvement on our support forum. You got that error message because our system detects a potential SQL injection pattern on your message even you’re not intending to do so.
Thank you
can we use horizontal scrollable menu in mobile
Hi Hamidatara,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
Hi,
Pre-sales question.
Will the theme also work with the Google Plugin Webstories?
Best regards, Ben.
Hi bk1625012,
Can you send me the plugin URL for further checking?
Thank you
Dear Jegz,
Trust you are doing well. This is the 3rd time I am sending in a comment over this issue.
I think one of the reasons to purchase your theme is to make money online. In having a serious issue with the theme.
My homepage is having multiple H1 tags, which of the file am I to do an edit to ratify this.
You asked me to join your forum which I didn’t disagree, on your forum I can’t comment because im being forced to renew support.
1. Please know that I purchased this Theme via Envato not your forum and it’s important you pay attention to my request.
2. I have not earned 10$ from the website for over 2 years pushing it. Are you forcing a lost making client to renew license over a minor issue?
I have been sending this question for over 2 weeks now. No response, im not happy with it.
Once again, I didn’t purchase the Theme from your Forum it’s via Envato. Please don’t let drag this issue much, because im not happy at you.
Please attend to my request.
Hi amooisreal,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
If your support license has been expired you need to renew or extend the support license to able to ask for support on our support forum.
Please check this article (https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support) for more info about support license.
Thank you
Hello, I got “JNews – WordPress Newspaper Magazine Blog Theme ” on the envato elements site, can you share a guide as to how to proceed with the product license registration? The steps there only reference themeforest.net
Hi redbunny64,
You need to purchase JNews through Themeforest to validate the theme license. You will also get support service and automatic theme updates.
Let me know if you have further questions.
Thank you
Hello,
I am interested in getting this theme to start a video site..
1. I don’t see Pre-roll Video Ad feature in the demo.
When will you add this to JNews ??
2. I tried the demo Paywall and I did not get any prompt to subscribe???
Best regards,
Just went through some of your backend demo.
Can Front end Submission allow not just video post? ie. Post with images only etc.. Polls etc.. Similar to Bimber theme. I bought Bimber but the post layout is limited thus I never use it.
Jnew is much much better.
Can I have self hosted video playlist instead of youtube vimeo playlist?
Thanks,
Hi simonsitto999,
Thanks for interesting in JNews.
1. Can you tell me more detail about the video ads? Do you have an example? Just want to make sure.
2. If you use the demo account, that account already subscribed. If you want to try the paywall package, you don’t need to log in.
3. Yes you can use image only, video, or standard post.
4. For self-hosted video, can you tell me where you want to use it? On embed post?
Looking forward to hearing from you.
Thank you
Thank you for your prompt response.
1. Video Ad. I’m referring Ads that can be inserted on self hosted videos uploaded by registered site members. PRE MID and Post. What everyone gets When watching YouTube videos. Manually inserted. This is a very important monetization feature.
4. I see YouTube video Playlist. I need the same vertical or horizontal video Playlist for Self hosted videos.
5. do you have jnews Elementor modules with static ads placeholders already configured so I can use right away. This will speed up my roll out.
Video Pro theme supports manual Video Ads. FYI. Just a reference for you to look at.
YouTube has its flaws and limitations. I want to start a video site that is better than YouTube has today.
Best Regards
I’m very happy that your team is allowing interested buyers to try out your themes features online.
is there storage control in JNEWS+ to control user upload videos storage use..
If not， please make it a priority.
This can also be used to monetize the video portal..
Best Regards,
How do I embed a live webcast in your theme please.. MS Teams or Zoom meeting or webex
Hi simonsitto999,
1 & 4. Unfortunately, we don’t have this kind of feature yet.
5. Yes, we have this feature.
On the frontend submit, we have an option to control the max file upload size.
I’m not sure what kind of webcast embed that you need. But if a standard WordPress theme supports this feature, our theme should already support too.
Thank you
Hello again,
1. I see a Frontend Submit and Frontend Video Submit in the header backend demo Can that be made into a popup instead of showing 2 buttons in the header?
In order to attract users to upload their videos, adding Pre-Roll ADs etc.to JNEWS+ so they can have passive income is important to a video site ? Please seriously consider adding this feature to JEWS+..
Regards,
Actually I just realize the video demo probably should be spin off as a standalone theme so you can add features to it..
Thanks,
I am still waiting for your response on front end submission.
I see a Frontend Submit and Frontend Video Submit in the header backend demo Can that be made into a popup instead of showing 2 buttons in the header?
As a magazine .. it needs more than just std. blog post..
Polls Stories etc. are also required to make it popular to the public and contributors…
Please see Bimber Theme demo as reference.
In order to attract users to upload their videos, adding Pre-Roll ADs etc.to JNEWS+ so they can have passive income is important to a video site ? Please seriously consider adding this feature to JEWS+..
Hi simonsitto999,
Thanks for your feedback but unfortunately we don’t have those features for now. You need to do custom changes to achieve that.
Thank you
Are you committed to improving this theme or there will be no further enhancement anymore??
There’s no way I can add Video ADs … You have a pretty decent design and it is also in your best interest to add monetisation features to JNEWS+ to make it even better than what it is today..
Hi simonsitto999,
We committed to always improving JNews and currently we prepare a big update for JNews with new features and demos.
For your feature request, we can’t confirm if we will include this feature on JNews. We need to do further checking for this and if we get more requests from another customer for this feature, we will consider adding into JNews.
Let me know if you have further questions.
Thank you
I want to get my money back plz and refund
Hi Maherlink,
Please contact Envato Support about this thing.
Thank you
duplciate
Dear JNEWS team – you are amazing. You listen to your customers at such a pace that it makes an impression. This is why this theme is so good! Thank you for quick fixes on Ultimate Member – only 1 fix was missing regarding the display of dropdown fields: https://www.dropbox.com/s/sxrhocxn3vi58d5/Image%20289.png?dl=0
Hi 7marketing,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
A question. Is it possible to link the subscribe section below to YouTube subscription? I want anybody that hit that button to be subscribed to my channel on YouTube. Please let me know if that is possible. Thanks ref. screenshot: https://imgur.com/F11fQyl
Hi talk2ekpa,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
I already open a ticket on your forum, but no replies. That ticket is currently on page 4, yet no replies.https://support.jegtheme.com/forums/topic/few-issues-that-needs-urgent-attention/#post-74659
Hi talk2ekpa,
Please be patient for a while. Our support team checking your topic.
Thank you
hello does your share widget allow for social icon modification – those are rather long buttons – can it be just a few small icons? – also can it show whatsup icon?
Hi Gabriel99,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
do you recommend progressive jpegs instead of the default jpegs nd what is the max jpeg size you approve – the size of the article feature image? like 750 px wide?
in other words what is the Maximum displayed image width for your theme?
one more question woudl it be possible to create a few different category templates and apply them to separate categories so that the site does not look very uniform?
Hi Gabriel99,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
