6422 comments found.
Hey do you have any plans to update the JSON LD schema(to match CO-AUTHORS) and other Core Web Vitals? Its been 6 months now there’s no update on these issues.
Hi businesscatalyst,
Thanks for your info. We already have a plan for this thing. But for now, we can’t confirm when this update will available because our team still working on another bug fix.
FYI, We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap
Thank you
What is it item purchase dont work.
Hi yusufist,
Can you tell me more detail about the problem? Just want to make sure.
Also, we are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
This theme very hard not have normal options panel and work with to much plugin. l want money back to my account only.
Hi yusufist,
We use the WordPress Customizer instead of the options panel. By using the customizer, the user will able to preview the changes that they made immediately. You can try our backend system before purchasing JNews. You can check on our landing page https://jnews.io/#try-backend
About JNews plugins, actually, we really care about site performance, it’s why we separate our theme feature into several plugins instead of creating one mandatory plugin. So the user will able to choose which feature that they really need to use for their website. With this approach, it will decrease the number of loaded files, assets files, and only execute functionality used by the user.
Thank you
if I goto this url, it does not redirects to login ? why it is not redirecting to login ? https://newslead.net/account/edit-account/
Hi waqaspuri,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
keen to use your theme. With the premium content features can i please ask. I plan to have entire site blocked (as you must login to see any content). However i like the idea of having premium and paid content over and above what is available for logged in users. I assume I can do this? Thanks in advance.
Hi gd0g,
Thanks for interesting in JNews.
Yes, you can achieve that with JNews. We have a paywall feature that you can use to create paid subscription content.
You can check our demo here https://jnews.io/newsplus/ and https://jnews.io/bloomnews/pricing/
Let me know if you have further questions and hope you can be our customer as soon.
Thank you
as I mentioned before and other people said ( hard to configure )
the architecture of this theme was built to be configured for (developers )
for example media library is only visible for (you and your uploaded ones ) you can’t see other media file ( this is bad for news websites with reuse images every minute) then you have to contact support to give you a code ? why ?
for example :
1- slider problems 2- fonts are few and you have to a lot of work 3- you can’t turn of excerpt from blocks (if put 0 you see one “full word appear)
and Like my previous :
I regret wasting my money on this Theme
1- Bad Support
2- theme uses many plugins
3- Hard to configure
I wish theme forest has money back service
Hi silu44,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
Nothing solved after days of waiting .
1- Font’s you said we must upload a file, why not to make fonts library available by choice .
we use Jannah theme it’s perfect you can choose from many fonts.
https://prnt.sc/vbl0fs2- you said slider category must have enough content ( 24 post is not enough ??? ).
http://prnt.sc/vbl1fb3- you said for youtube viddeo to appear full not hidden inside mobile screen we must put the url not to embed >> putting url more than this ?.
http://prnt.sc/vbl20w4- you don’t see the virtual scroll here it’s – my laptop has the full resolution size with dedicated NVIDIA Card
https://sudannew.com/6361 (chrome desktop). http://prnt.sc/vbl2x9Hi silu44,
Our support team has been answered your questions on our forum https://support.jegtheme.com/forums/topic/media-library-images-not-shown-for-editors/#post-75811. Please check it out.
Thank you
I hate this theme and the support, i’m stupid to buy this theme and there is millions of good themes out there.
you moved your support because this theme has million issues and your support don’t know how to solve it correctly.
Hi silu44,
Our support team has been answering your questions, please check it out https://support.jegtheme.com/forums/topic/media-library-images-not-shown-for-editors/#post-76004
Also, we already solved some issues, please try to check the result on your side.
Thank you
hello some settings is very hard to configure in theme like case i refer to it. please help me to find this sidebar where to configurin theme settings. link : https://imgur.com/a/ZL5Y0B0
link is : https://i.imgur.com/rcuWQ7u.png
Hi mehdiyari,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
How can I deal with Homepage for this theme? Customizer like old school theme, Page Builder, or gutenberg?
If using page builder which page builder are you (mainly) using for this theme?
Hi lhongst,
May i know if you already purchase JNews or not?
If you already purchase it, we are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
hmm this is a pre purchase question
For page builder, you can use Elementor or WPBakery page builder. We already provide import demo feature, so you can import our demos to your website then you can modify them to fit with your need.
Let me know if you have further questions.
Thank you
I regret wasting my money on this Theme
1- Bad Support
2- theme uses many plugins
3- Hard to configure
I wish theme forest has money back service
Hi silu44,
Our support team has been answer your questions. Please check it out.
1. We have celebrate the Birth Of The Prophet Muhammad yesterday and we already put notice on our support forum. It’s why there’s delayed in our support service.
2. Yes, we divide JNews theme feature into several plugins instead of putting all features in one big plugin. You can simply activate specific plugin that you need for your website and deactivate them if you don’t need it. You can increase your website performance by activating necessary plugins only.
3. Can you tell me which part that you feel hard to configure?
Thank you
Hi there, please can you give me more information about the ad support? What control is there? Is there an ability to have a specific ad display on all articles in a given category or with a specific tag for example? We have advertisers with very specific requirements, so we can’;t just show any ad, anywhere.
Hi matchboxben,
Unfortunately, we don’t have this feature. You need to do some changes to achieve that or maybe using a plugin.
Btw, our team really flexible for customization so you can easily create a modification using the JNews Child theme that available on the theme package.
Let me know if you have further questions.
Thank you
we bought the jnews theme to build our website.recently we update the Wordpress latest version then getting issues in Elementor,Rankmath seo plugin because of jnews Essential plugin once i deactivate jnews plugin then i didn’ t get any issues in elementor,rankmath seo but the jnews plugin is important for our website,so please looking into the issue get back me.
Hi kishorvarmag,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
i new bought the theme and load the licence . On the ınstall plugin menu; i couldn’t load any extension. Where is the theme settings panel i dont know.. When i want to load theme extension, it given this error: Something went wrong with the plugin API. Please try to install & activate the plugin via TGM Plugin Activation here or contact our support team here.
HELP, HELP, HELP
Hi sshneo,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
Hi jegtheme
Editors, author can’t see full media library they just see their uploaded ones
how to set custom fonts like ( droid arabic kufi) also arial font not available
using google fonts not to upload a file
Hi silu44,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
sent my issue there ,no answer also
Hi silu44,
Our support team has been answer your questions. Please check it out.
Thank you
I have 2 license for 2 sites and all of a sudden they are no longer valid!!??
What gives?
I hope it’s not an attempt to have ppl purchase support 
that would be ugly.
Hi gegrant,
Can you send me a screenshot about the problem that you get in there?
Thank you
Here is the link: https://www.dropbox.com/s/mjxx4giomy8kmbr/Unknown.png?dl=0
Please try to follow our documentation about activating the theme license here https://support.jegtheme.com/documentation/activate-license/ and make sure you login to the Themeforest account that purchases JNews.
Thank you
That worked. Thank you!
You’re welcome gegrant
Hello, Recently Bing search engine remove my site from their search engine. They found a SEO issue on Jnews theme, the problem is H1 title tag on my home you use 2 title tag 1 for desktop and another for mobile, but problem is in 1 page use only 1 title tag but here 2. Please fix this issue as soon as possible. Here is problem url: 1. https://prnt.sc/v7ui8p 2. https://prnt.sc/v7uj9
Hi Razib682,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
Pagi Bro, Maaf mau tanya beberapa point. Mohon bantuan dan jawabannya disini. Saya sudah tidak bisa ngirim ticket di forum, karna habis.
1. Saya ingin mengubah ukuran Button Darkmode, dimana foldsernya di -Cpanel.https://bit.ly/3jxj05V
2. Saya pernah desain ulang widget Populer Post. Namun ketika theme di update. Hasil desain ilang, widget kemabali ke default
3. Plugin untuk podcast apa yang cocok di Theme ini.
4. Ketika web di search link ke Account kenapa muncul di pencarian. – https://bit.ly/2J6pcoJ
Terima kasih
Halo,
1. Kalo mau rubah ukuran bisa pake kode CSS bro. Nanti tinggal ditambahin di Customize > Additional CSS.
2. Harusnya pake JNews Child theme bro (https://support.jegtheme.com/documentation/child-theme-3/) nanti kode kustomnya taruh di child theme supaya kalo ada update jnews ga hilang lagi.
3. Kalo plugin saya belum pernah nyoba bro. Btw kita jadi lagi dev podcast untuk JNews. Kalo semua lancar next big update bakal kita include fitur ini.
4. Apa keyword yg dipake bro?
Terima kasih
Oke siapp terma kasih bro. Oh iya gak ngerti kenapa Child theme saya gak bisa dipasang. Wihh bakal ada fitur podcast. Mantapp
Ga bisa dipasang gimana bro? Ada dapet pesan error?
Hello,
I need urgent help since the automatic Google AdSense ads do appear on the web (where they deem appropriate) but if I configure the ads from JNews and put the IDs of my account, the ads do not appear. Any solution?
Sorry for not having the license renewed, my idea is to generate income to, among other things, renew the license. I await the answer. Greetings.
Hi adribaar,
Sorry we are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
no surprise that your PAID FOR support forum is broken. No wonder you guys cant even fix your depreciated code. you cant even code a working forum that people are paying you for
others have told you this above and your useless reply is to use less spaces! WHAT A JOKE! you CLEARLY have no idea what’s going on and how to fix it
Hi SoftFocus,
Can you tell me what’s your problem?
I need you to fix your outdated code to properly work with WP 5.5. This is so basic yet your coders just can’t seem to understand it, much less fix it.
It’s causing your widgets to not work and some plugins to not show fully on the frontend.
I have spent close on a month trying to get your support to understand and resolve it, so it’s becoming insanely tedious at this point to not have a fix for something so basic.
It took me 2 weeks just to explain the concept to the first of your support staff members. I then spoke to another guy who also could not understand this. Then a third.
Three people and almost a month later just to get your guys to get their head around the concept, while sending me incorrect code (he doesn’t even know your own code) and harping on about all sorts of other irrelevant factors, causing me to endlessly repeat myself.
It’s incredibly frustrating and after all this its still not fixed
This is something that shouldn’t take you more than 20mins to fix in your code, yet a month later it’s still not fixed.
THE ISSUE.
With the update of WP 5.5 some code is outdated.
Installing https://wordpress.org/plugins/enable-jquery-migrate-helper/ will quickly tell you what the problems are, yet your support staff are just too lazy to do this.
Time after time i ask them to and they simply don’t feel the need to, then wonder why things aren’t working. It’s common sense and just plain laziness.
If they weren’t so lazy they would quickly see that it throw multiple errors:
/wp-content/themes/jnews/assets/dist/frontend.min.js: \’ready\’ event is deprecated /wp-content/themes/jnews/assets/dist/frontend.min.js: jQuery.fn.load() is deprecated /wp-content/themes/jnews/assets/js/admin/widget.js: \’ready\’ event is deprecated
Took me all of 2mins to install this plugin and look, yet your staff can’t do this? WHY?
If they did, I wouldn’t have to have spent hours of my time explaining the issues and errors to them like children.
Not only does the plugin tell them this, but simply opening your “widget.js” file, pressing CTRL+F for find and typing READY into the search box CLEARLY SHOWS ME that your code STILL uses the ready event, yet your staff can’t seem to grasp and fix this basic issue.
How can professional coders not even know how to use a search function?
If you go to the plugin page https://wordpress.org/plugins/enable-jquery-migrate-helper/ you will clearly see that the word “DEPRECIATED” means, as your staff don’t seem to understand it, so once again i must now do their job for them an copy paste the definition for you here like a simpleton:
“What does it mean that something is “deprecated” A script, a file, or some other piece of code is deprecated when its developers are in the process of replacing it with more modern code or removing it entirely.”
This is NOT acceptable support, especially when you ask a PAID FEE for it.
I am not here to do their job. I do not get paid for you I PAY YOU, so I expect results and people who aren’t so lazy they refuse to take 2 mins to install a basic WP plugin to find these errors.
So, for the LAST TIME, can you instruct your staff to install this plugin and FIX THE ERRORS.
So basic yet here i am once again spending hours of my life typing this to you people.
Beyond unacceptable.
Previously we have an issue with WP 5.5 but we release an update to fix the issue since v7.0.8 and now we no longer get a report from another customer that has an issue that related to WP 5.5.
Make sure if you already update JNews to the latest version (v7.1.5) and you can disable the Enable jQuery Migrate Helper plugin.
In this case, if you still getting an issue, you can contact us through our profile page. We will do further checking.
Thank you
again s useless as your support staff., YOU REFUSE TO INTALL THE PLGIN AND LOKO FOR YOURSELF! WHY CANT YOU JSUT DO THIS INSTEAD OF WASTING MORE OF MY TIME ARGUEING IT WITH ME!!!!
THE PLUGIN THROWS EERROS ! STOP TRYING TO SYA IT DOESNT
WAKE UP MAN!
SO SICK ADN TIRE DO FYOUR HORRID SERVICE!!!
WHY MSUT IT ALWASY COME THO THIS
DO WHAT WE ARE PAYING YOU TO DO!
AND I CANT CONTACT YOU BECUAS DEYOUR USELSDS FORUM DOESNT WORK WHICH I CLEARLY YOLD YOU EASILER AND GAIN YOU JSUT INGNORE THIS!!!
WHY ARE YOU SO DAMN LAZY!!!! YOU CANT EVEN READ AND GRASP BASIC INSTRUCTIONS!
EVERY TIME THIS HAPPENS I AM SO SICK AND TIRED OF YOU!
CONSTANTLY THE SAME ISSUES WITH YOU NEVER MET A DEV THAT REFSUES TO FIX ISSEUS AS MUCH AS YOU!
INSTALL YOU BORKEN THEMSE ON A CLEAN WAMP!
THEN INSTALL https://wordpress.org/plugins/enable-jquery-migrate-helper/
THEN OPEN YOUR EYES AND LOOKJ!!!!!!!
LOOK AT THE ERRORS IT THROWS
STOP BEING SO DAMN LAZY!!!!!
Hi! Can you help to add an effect in mouseover to thumbnail in modules 15 and 17?
Thanks.
Hi adapta,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
I have purchase this theme but the theme was running slow on my website even with only 4 of your plugins installed so I had to uninstall the theme then purchase another theme which is newsmag theme made by tagdiv ,maybe on your next update consider making the theme lite, which would be fast
Hi Richard1F,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can drop your question or problem about this product there. Our support team will help you asap.
Thank you
Nice theme, I would like to purchase this. Before I want to know how to fulfill my requirements. I want front end RTL/Arabic and backend English. Is it possible? Looking for your suggestions…
Hi Calisen,
Thanks for interesting in JNews.
Yes you can. Let me know if you have further questions and hope you can be our customer as soon.
Thank you
