23210 comments found.
Hello, please I have to reset my purchase code. The old site no longer exists. How can I do? Thanks
Hello, @albanocreations,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello my friend, demo shop 20 when you click in find a produt, by brand or category is not working in last update 
Hello, @bruno3691,
Can you please make sure that you have updated the Theme and also the Theme required/recommended plugins as well? If yes then try to deactivate the third party plugins and also try to Install the WOOF plugin as well, and then go to WOOF plugin setting and check “YES” all the option from there and then try to check your site after removing the browser cache, I am sure your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired 18/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Its ok, i will change slider for another one. Thanks
OK, No Problem 
Dear, we have sent you emails regarding revoking wrongly registered domain for our theme license. Hence we cannot register the theme on the domain we want to use it for. Any replay please?
We are aware that our support has expired, since we have not used it at all. We just want to register the theme on correct domain instead.
Hello, @CodeFade,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
Is there an option the stop out of stock products from showing in the Porto products widgets from WPBakery page builder? https://prnt.sc/v800pg
Hello, @georgibogdanov84,
No, sorry to say that but there is no such option in the particular Element to hide the out of stock products from showing, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hey guys, can we expect an update anytime soon with the latest version of WPBakery, or is there a way to get only the latest version of WPBaker through you guys? I have run into issues on the one site I’m working on and now I can’t active WPBakery without the latest version.
Hello, @HumanoidSA,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, It will work for you:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Is it possible to edit shop demo 28 (single product) as five products one page website ?
Hello, @cakanhakan,
First of all, thanks for showing your interest in Porto WordPress
You can copy the Home Page 5 times and change the products on your all pages easily but for the Menu, you have to create 5 different Menus as well for every product page and change the ID’s for the sections as per your requirements.
Regards, P-THEMES.
Need your urgent help.. I am trying to upload 1000 product with help of excel .csv file but special character like Ω, µ, ° etc turn into ? question mark form. I saved the .csv file in UTF8 but its not working..
How to fix this issue?
Hello, @naurej,
This does not has any link with our Theme, you have to use any third party plugin for it, and make sure that the particular plugin must update the values of the products like pictures, variations, and those symbols etc into Woo and site database otherwise it may be create some issues, so try with any third party plugin which better meets your requirements unfortunately we have not tested any of the third party plugin with our Theme for this reason so we are unable to suggest you on it.
Regards, P-THEMES.
Thanks, I fixed this issue.
This is UTF-8 issue which was exported in .CSV file.
Actually microsoft office doest not support UTF-8 in real time for special characters but Google spreadsheet, OpenOffice solved this issue for me.
Now, how to change the colour of in-stock as green and out of stock as red?
Hello, @naurej,
Sound’s Good!!
That you have managed to solve your issue by yourself…
And can you please share the screenshot of the in-stock & out of stock you are talking about and also the URL of the page where it appears so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Dear Support Team,
Please see the product page, I want to change the colour of stock AVAILABILITY: “4000 IN STOCK” to green from black.
https://www.evolts.in/product/res-chip-2-4-mohm-5-2512-2/Hello, @naurej,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .product-summary-wrap .product-stock span.stock {
color: green !important;
}
Regards, P-THEMES.
Who do I email for private work on my site? I sent email to service@portotheme.com but it bounced back?
Hello, @matod,
Please contact us via our support system with the heading “Email to Customization Department” so that we will share the Customization department email with you and you can directly contact them.
Regards, P-THEMES.
How to make icons before texts in main menu?
https://postimg.cc/1nzWKqnDHello, @Organd,
Your site is on Maintainance Mode, Please turn OFF the Maintainance Mode of your site and let me know so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
My ticket number: #105178 The home page main menu is displayed incorrectly on mobile devices. Need help, my website may have problems due to some settings.thanks
Hello, @ericsheell,
I have just confirmed from the support department, and they said that they already replied to your support ticket #105178, so please check your support ticket reply and reply to your support ticket accordingly and please do not panic here or ask about support tickets, once the support ticket will be resolved you will get the reply of your support ticket always.
Regards, P-THEMES.
I thought it was a standard procedure to post the ticket number here. and I am waiting for your next assistance.
Hello, @ericsheell,
No, it’s not, and please be patience once the support ticket will be resolved you will get a reply to your support ticket.
Thanks for your understanding.
My WPBakery backend editor is not showing. I also cant switch from visual and text editor on pages and posts. Can you help me with this? Thanks
Nevermind. Was able to figure it out. Thanks!
Sound’s Good!!
That you have figured our your issue by yourself
You are the best
Hello,
How to make spaces (dividers) the same between main menu items equals the larger one?
https://postimg.cc/VJZ7GQdrThanks
Hello, @Organd,
These spaces depends on the Menu item Size, as the Item Text is large the space covered will be large and vice versa, so you have to try with Custom CSS, There is no other way, and your site is on Maintainance Mode, please turn OFF the Maintainance Mode of your site so that I’ll check and provide you the Custom CSS for it Otherwise, contact us via our support system with your site WP Admin Login details so that our experts will check it for you.
Regards, P-THEMES.
Hi Porto
Kindly address Support Tickets :
105203 ; 105184; 105185
Thanks
Hello, @Peaceonearth,
I have just confirmed from the support department and they said that they already replied to your support tickets: 105203; 105184; 105185 so please check your support ticket replies and reply to your support tickets accordingly.
Regards, P-THEMES.
Trying to edit a tabs section and it just keeps refreshing the tabs so I can’t actually type in it. I’ve cleared cache, tried other browsers, etc. https://drive.google.com/file/d/1ECD5Ga3_w1JgY19R6ASuBhOjpcVjdCfJ/view
Hello, @xplicitcoding,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hi there!
Can you reset my license code? I use it before and i can’t cancel it. Because i can’t reach my domain. I want to change my domain. Can you help me?
Hello,@bilalnar,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Bonsoir J’utilise le thème et ça me plait mais j’ai quelque soucis qui ne vont pas aider mon projet . Je dois ajouter un forum auquel doit participer les internautes sans forcément avoir un compte . Comment procéder ?
Hello, @Beaurix,
Sorry to say that but there is no such options in the Theme for it, you have to try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Comment faire donc pour les autres participent aux forums ? Comment organiser leur création de compte pour participer aux forums ?
Hello, @Beaurix,
This Forum is Envato Forum and not the Forum built on the Theme.
So as I told you above there are no such options in the Theme for it, you have to try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
hi there do you support Payoneer plugin?
Hello, @hanounomar ,
Payment Options can be set/handled by the WooCommerce our Theme does not have any influence on it.
The default payment gateways for WooCommerce are:
https://learnwoo.com/woocommerce-default-payment-gateways/
Other than those you can try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
thanks for the clarification.
You’re Welcome!!
Hi, I’m developer doing some work for my client who bought the this theme. I Can’t seam to add custom template to the site, they don’t show up in the page attribute drop down. I’ve tried file permission, doesn’t seam to be the case. Also, tried both parent and child theme. Nothing seam to work.
Hello, @ivanmrchk,
Sorry to say that but there is no such option in the Theme for it, and you are Customizing the Theme Core files which is not covered in the Theme support policy, please ask your client to contact our paid Customization services…
Regards, P-THEMES.
Sorry for not being clear. /* Template Name: Template */ Is not working for some reason. This is must have for any theme without paid customization.
Hello, @ivanmrchk,
It’s not working with your Customization and I am sorry but there is no other way of Customization except paid Customization services.
Regards, P-THEMES.
is the theme compatible with any 360 or video plugin for product view? with which?
Hello, @diegito1980,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we have not tested any of the third party plugin for this reason with our Theme till now, so you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi, I have a problem with contact form – basic. I added everything : To: admin@ujtrailer.hu From: [your-name] <admin@ujtrailer.hu> Subject: Subject [your-subject] Message body: Message [your-message]
...and when I test it on the page it shows this error: “There was an error trying to send your message. Please try again later.” Can you tell me where I am wrong? Thanks
Also, I can’t find where can I edit footer? I see in widgets options that there is Porto block with “Block Slug Name: footer” , but where is that “footer” placed ?
Hello, @usumovic,
1. This is not the Theme issue but the Contact Form 7 and your server mail issue, Please read and follow the instructions written in the below-given articles:
https://wordpress.org/support/topic/contact-form-7-there-was-an-error-trying-to-send-your-message-please-try-again/
https://www.quora.com/How-do-I-solve-the-contact-form-7-plugin-issue-%E2%80%98There-was-an-error-trying-to-send-your-message-Please-try-again-later%E2%80%99
https://wordpress.org/support/topic/error-there-was-an-error-trying-to-send-your-message-please-try-again-later-4/
https://www.templatemonster.com/help/wordpress-how-to-fix-failed-to-send-your-message-error-using-contact-form-7-plugin.html
https://wordpress.org/support/topic/there-was-an-error-trying-to-send-your-message-please-try-again-later-15/
2. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000056890--17-how-to-configure-footer-in-porto-wordpress-
Regards, P-THEMES.
