23210 comments found.
Hi,
I activated the shop demo 8 with Elementor, but I don’t have the newsletter pop-up. How can I activate the pop-up like in the demo?
Thanks!
Hello, @thesuperstar,
That Newsletter Popup has been made using Blocks and then that Block has been used on Home Page using the Modal Box element, so I think there is some sort of error occurs on your site while Importing the Demo content and that is the reason it is not on your site.
Please contact us via our support system with your site WP-Admin Login details so that we will check and set it for you on your site.
Regards, P-THEMES.
Hi, I have a problem with elementor. I need to change the slider image background https://abbigliamento.negozioperfetto.com/ but if I open the elementor editor, the image disappear ( please see the screenshot -> https://imgur.com/a/2wcm987 ) so I can’t change the background image.
Thanks
Hello, @igianni84,
This is just the loading issue and also you can see that the Demo you are using has the Slider behind the header, so Elementor is getting confused that whether you are trying to edit the Menu or slider, so instead of clicking the Row/Column icon, right-click on the slider and you will find the section to change the image, please watch the below-given video and also try to check your site on faster internet and removing the server, site and browser cache.
https://youtu.be/Xxr_-gLZtjU
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks, I have renewed my support. I did just as shown in the video, but it doesn’t work! To make you better understand the problem I made a video -> https://youtu.be/BrdSyV-USUY
Hello, @igianni84,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hi! Can you assist me with this issue? I want to reuse my license purchased for Porte theme, but I can not deactivate it from previous install, since the hosting is not even love anymore. How should I proceed with this? Thank you!
Hello, @alecs_i,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello Team,
After the last update, beside the the fact that many translations to frenh were missing, wich was pointed by other comments I have a small issue related to the update :
The new panel regarding the new layout on cart > shipping details > order complete is not showing well. It’s creating small design issue 
Can you please see if there is any problem ith the update process.
Thanks
Website : https://www.khdar.ma/
Hello, @yassernachid,
Please go to Porto >> Theme Options >> General and set the Breadcrumbs Wrapper as “Boxed”: https://postimg.cc/S2zmgtQR
Sorry for the inconvenience but you are right, we have updated the design of the Woo pages in our latest update of the Theme.
Updated: the design of Cart, Checkout, Order Complete, Wishlist, Myaccount, and Login pagesClearly written in the changelog: https://postimg.cc/rzTCzDY1
So this is the default design now and you can change it using Custom CSS as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
WP says my purchase code is invalid…
Hello, @sequish,
It’s because your server environment can not access our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable the curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hi Guys I am facing trouble with Horizontal Filters in Mobile and Desktop Terms are displayed in Vertical Could you kindly check it Please.
The problem is Filter don´t close If I don´t make a selection.
Hello, @unoserver,
Can you please explain your issue more clearly if possible with the help of screenshot so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
In mobile when click in Filter it opens ok but It only closes if I select an option of the filters or refresh the page. There´s no option to close it without a selection.
Hello, @unoserver,
Yes, when you select the option from Filters or simply you have to again click on “Filter” then it will close, This is the default functionality of the Theme and you can not change it.
Regards, P-THEMES.
Hi!
I recently came across a real head scratcher. I have two pages, seamingly equal on all aspects (I’ve cross checked them) but one displays a different sidebar and filter than the other and I can’t understand what’s different and how I can make them both look the same. I’ve even checked all widget areas and have confirmed that the sidebar is the same for both but in one it displays additional fields and the other doesn’t.
Could you please take a look? It’s most likely something very, very in the nose that I’m missing.
- https://www.backdoor.com.pt/categoria-produto/fresh/ - https://www.backdoor.com.pt/categoria-produto/hot-deals/
Hello, @BelloniG3,
Please go to WooCommerce >> Status >> Tools and clear:
WooCommerce transients
Expired transientsAnd also Regenerate the:
Product lookup tablesAnd then check back your site after removing the browser cache, If this will not solve your issue then deactivate all the third party plugins on your site and check back again.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/07/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello Porto,
I recently buy porto theme install it on our domain
all setup done! All is Perfect just one issue!
i setup cash on delivery setup on woocommerce
when some click add to cart product and click on check out and fill the form
and click on PLACE ORDER button its redirect to Checkout is not available whilst your cart is empty.
THANKS YOU MASSAGE NOT SHOW ON PAGE
Please help me!! :cry: :cry:
PLEASE REPLY ME AS SOON AS POSSIBLE
Hello,
This is not our Theme issue but this is a WooCommerce setting issue, Please read and follow the instructions written in the below-given articles:
https://www.businessbloomer.com/woocommerce-solving-cart-empty-issue/
https://github.com/woocommerce/woocommerce/issues/11110
Regards, P-THEMES.
this issue has been resolved, thanks anyway
Sound’s Good!!
That you have solved your issue by yourself
You are the best…
Regards, P-THEMES.
The latest Porto update has played havoc with translations! I was satisfied with the theme, but this huge blunder has already cost me hours of work. A completed and fully translated site has to be checked / retranslated page by page. And all this without warning, I got informed by the client. After applying the most recent update, manually (why not publish a 5.1 version???), at least the account menu is translatable. However, there are still strings, for example on the order-received page, which cannot be translated with wpml. On that page, the column headers Order Number / Status / Date / Total / Payment Method cannot be translated. Please fix this ASAP, we are talking live sites here and this is embarrassing.
Hello, @karamella999,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and provide you the best possible solution for it and please also share the screenshots and the page URL as well with issues.
Regards, P-THEMES.
i am getting the below error message, trying to activate the theme Purchase Code is not valid!!!
Hello, @pavlosp,
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Please help, ticket #105831.
Regarding editing MENU BAR color. For quick solve, I let you log in to our server. Please help… Thank you
Hello, @polastudio,
I have just confirmed from the support department and they said that they already replied to your support ticket #105831 with a proper solution so please check your support ticket now and reply to your support ticket accordingly and please do not ask here for the support tickets as you will always get the reply of your support tickets once it’s resolved.
Regards, P-THEMES.
Hi porto team,
I work with LocoTranslate on my website to translate some content of the theme into German. Since the last update there are some words that unfortunately cannot be translated, which makes my online store look less serious to customers. I have already used the Sync function in LocoTranslate. Specifically the following terms are involved:
-has been added to your cart. (Message when adding a product to cart) -Coupon Code (on the cart page) -Enter your Code (checkout page) -APPLY COUPON (checkout page) -View Cart (when you add a product to cart – new button on the product page) -RETURN TO SHOP (When you open the cart and it is empty
Please help me how to translate these terms.
Best regards, Adrian
Hello, @Mosqk,
For APPLY COUPON:
Please make sure that you have the translation string as porto under wp-content/themes/porto/woocommerce/checkout/form-coupon.php as showing below:
For RETURN TO SHOP:
Please watch this video I have created for you:
https://streamable.com/q65de4
For Coupon Code:
You can simply translate it into the Theme Language files as per your requirements.
For -has been added to your cart.:
Please make sure that you have the translation string as porto under wp-content/themes/porto/inc/functions/woocommerce.php as showing below:
Hope this helps…
Regards, P-THEMES.
Two questions. The search in the search field is not aligned to the left. Changing the text placeholder in the search field doesn’t work either. Please see the picture here https://postimg.cc/3y1RdbYx. How to fix it?
Hello, @dondon200,
1. Can you please share your site URL so that I’ll check and provide you the best possible solution for it.
2. You can translate the Search… placeholder into the Theme Language files as per your requirements.
Regards, P-THEMES.
The url is https://philipsproduct.com/. The text “search…” in a wired place and not left aligned. Also I tried to change “search…” to “search by product names”. It didn’t work.
Hello, @dondon200,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello, @Snupx,
Thanks for letting us know, I am forwerding this to Envato and Envato will take strict action against them.
Regards, P-THEMES.
No problem, here is another one – https://wp-tools.com/product-category/wordpress-themes/ecommerce/
Hello, @Snupx,
Hope Envato will take action against both of them soon.
Regards, P-THEMES.
i update template from2 november and deleted the old translation files of porto theme.
Hello, @RomaaaRio.
This seems to be your site is not properly translated, please delete the old translation and translate your site again with a new language files, I am sure it will solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
i must delate russian translation in woocomerce ? i must rewrite files of my woocomerce ?
Hello, @RomaaaRio.
No, If you are using the Loco Translate plugin then simply Sysc your Theme and WooCommerce language files and if not then simply rename the old translation files and copy the new one from Theme and Plugin to your site.
And also read the below given Commensts as well:
https://themeforest.net/comments/25479849
https://themeforest.net/comments/25473049
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
how fix it ??? https://yadi.sk/i/jCtIELyb2Mch_Q
How add ”>” betwen “Shopping Cart” and “Checkout”
Hello, @RomaaaRio.
Please Login into your Envato(ThemeForest) account and go to Downloads and download the very latest version of the Theme again from there, and then update it on your site, I am sure it will solve your all translation issues as we have just uploaded it on ThemeForest now.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired on 17/03/2019. According to the Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
Hello, I want to change the add to cart button Icon from single product. Is that possible? Help me please!
Hello, @diego8515,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.product-summary-wrap .single_add_to_cart_button:before {
content: "\f217" !important;
font-family: "Font Awesome 5 Free" !important;
font-weight: 900;
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 31/05/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I have a ticket (#105764) but nobody answers. I have updated the theme you mentioned. Yes, some problems with the translation of “My account” page are gone. However, there are still ongoing translation problems. For example, “Return To Shop” does not change on the empty cart page;
https://prnt.sc/vc13anIn addition, when logging in on the “My Account” page, the “Forgot password” tab is the same and translation is not possible;
https://prnt.sc/vc13zbIn addition to these, there are places in the order status tab that cannot be translated with loco translate.
https://prnt.sc/vc14ifYou stated that these problems will be resolved when we update the theme. However, when I check the woocommerce plugin, which is 100% translated into Turkish, these parts have already been translated and the translation problems of the above parts continue.
I bought 2 licenses from you! Please resolve this issue immediately and reply to my ticket!
Hello, @byzencifil,
I have just confirmed from the support department and they said that they already replied to your support ticket (#105764) with a proper solution and they shared the screenshots with me as well attached below, so please check your site now after removing the browser cache and reply to your support ticket accordingly.
https://postimg.cc/14fLvPg5
https://postimg.cc/kDzLZZ8N
Regards, P-THEMES.
Hello,
Maybe a few place yes, but many areas still can not translate:
While i translate these words from the Loco Translate and Sync, these words are not translated;
1) On my account page ’’My account’’ words. 2) On the order details age ’’Order number, Status, Date, Total, Payment Method’’ words.
https://prnt.sc/vctxwg3) On my account address page ’’EDİT ADDRESS’’ word.
https://prnt.sc/vcuah04) On account login page ’’Remember me’’ word.
https://prnt.sc/vcueqr5) Again in the order details page ’’BACK TO LIST’’ button;
https://prnt.sc/vcuk7q6) After Product Added ’’..has been added your cart’’ and ’’View Cart’’ button;
https://prnt.sc/vcvc8wPlease help me about these translate issues.
Regards
Hello, @byzencifil,
I have just confirmed from the support department and they said that they already replied to your support ticket (#105764) with a proper solution and they shared the screenshots with me as well attached below, so please check your site now after removing the browser cache and reply to your support ticket accordingly and please do not write here or ask about support tickets, as once the issue will be resolved you will always get the reply of your support ticket.
Regards, P-THEMES.
ARE YOU KIDDING ME???
I ALREADY KNOW WHERE IT WILL BE CHANGED. THE PROBLEM IS NOT TRANSLATING “MY ACCOUNT” SECTION OF YOUR THEME.
I AM TRYING TO TRANSLATE, BUT THERE IS NO CHANGE. I SENT YOU TENS OF SCREENSHOTS. DID I ASK YOU WHERE THESE WILL BE CHANGED? NO! I TELL YOU THAT THEY ARE NOT TRANSLATED.
SOLVE THIS PROBLEM IMMEDIATELY. I HAVE BEEN WORKING WITH THE TRANSLATION OF MY SITE FOR MORE THAN 5 DAYS AND YOU’RE GIVING ANSWERS THAT DOES NOT WORK.
Hello, @byzencifil,
Please be patience and do not panic here, your support ticket is in Queue once it will be resolved you will get a reply for your support ticket.
Regards, P-THEMES.
Hi Team! My website was almost completed. Today, I updated your new theme version but I have few issues:
- cart page “Type 2” was out of order - chekout page had similar issue (slighter better) - order-received page had similar issue (slighter better)
and I had to fix it myself with a new css code
while I managed to resolve the previous stated issues, I didn’t manage to resolve the following issue: in all the 3 pages mentioned above, It doesn’t allow me to translate some strings in different language, I didn’t have any problem with the previous update (basically my website was completed).
Can you please help me with this issue? Thank you.
Hello, @FlowersExtract,
Sound’s Good!!!
That you solved some of your minor styling issues by yourself…
You are the best…
And Regarding the Translation issue, Please read this Notification: https://postimg.cc/yDgFggtz
https://themeforest.net/comments/25473049
Regards, P-THEMES.
Hi Team!
I’m using WPML but I can’t find that strings. With the previous update I translated all the strings using WPML.
How can I do now? I can’t get to the panel you posted.
Thanks
Hello to all! 
Problem: No possible to translate few strings with WPML in cart – checkout – order compete …pages after new theme version.
SOLUTION: Follow this step
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/I suggest to SCAN all theme (mother and child theme) and plugins strings. > After you go to “String Translation” and you can find new strings.
@PT-Support2, I have just 1 problem, I can’t find and traslate “coupon code” placeholder string in cart page only. In checkout page I got it.
More, I would like to change string “product has been removed from your cart because it can no longer be purchased. Please contact us if you need assistance. ” in cart/checkout page, with other text. Can you suggest me, how to do it in child theme, please?
Thank you for your time.
Hello, @FlowersExtract,
Sound’s Great!!!
That you again managed to solve some of your issues and also shared the solution here as well, I am sure it will help other customers as well with the same issue.
For Coupon Code:
You can simply translate it into the Theme Language files as per your requirements.
For other strings please contact us via our support system with your site WP-Admin Login details so that we will check and provide you the best possible solution for it.
Regards, P-THEMES.
FlowersExtract what you say it’s what i have encoutered…too
Hello, @nikketrikke,
I have just checked your site now and finds that you are using the old version of the Theme: https://postimg.cc/tnTSnRFn
First of all, deactivate all the third-party plugins and then update the WordPress to its latest version and then update the Theme and Theme required/recommended plugins as well and finally check your site after removing the server, site, and browser cache of the Ipad, I am sure you will not finds this issue anymore.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
I hope this will solve your issue and after that, you can activate all the third-party plugins again one by one as well.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 25/04/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
