23138 comments found.
I want to customize the popup or the registration page for woo-commerce, is it possible to do it with your theme? Do I have to buy a plugin, what you advise me?
Hello, @laythsaleh,
Sorry to say that but you can not Customize it directly as this is coming from WooCommerce and Theme Core files so you have to Customize both Core files as per your requirements.
Regards, P-THEMES.
When I tray to add the Shop 4 Demo ,I have a error , Can I have help? Shop 4 Installation is failed. “Purchase code is not valid !!!”
Somting it is not ok with the purchase code? I put picture to see details on forum under the ticket #105962 Can you advice what I need to do ? Can you acces my admin of the Wordpres and set the Demo 4 (the info it is on ticket #105962)
Can I have support from you to manage this problem ?
Hello, @gradmihai.
I have just confirmed from the support department and they said that they already replied to your support ticket #105962 with a proper solution so please check your support ticket now and reply to your support ticket accordingly and please do not ask here for the support tickets as you will always get the reply of your support tickets once it’s resolved.
The Support team also shared the screenshot with me as well: https://postimg.cc/Fk5bD17V
Regards, P-THEMES.
Thank you very much for your support and help. It seems that the problem has been solved thanks to your help.
I wish you a pleasant day and as many happy users as possible. Regards
You’re Welcome!!! 
Hello, upon updated to the new theme, the my account page had been updated but I cannot find the strings and translate it in Loco translate. This is urgent. Please reply soon
Hello, @otm_jsc,
Please read and follow the instructions written in the below given thread:
https://themeforest.net/comments/25473049
Regards, P-THEMES.
I have a license, which I was thinking of using in one project, but I ended up wanting to change it in another, but it does not authorize me, says that the license is in the other series, which is not even in the air, what do I do?
Hello, @fontes00,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks
Most Welcome!!
The url is https://philipsproduct.com/. The text “search…” is in a wired place and not left aligned. Also I tried to change “search…” to “search by product names”. It didn’t work.
Hello, @dondon200,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello Team
I have purchased porto theme and installed on temporary(box5341.temp.domains) as we are in the development stage but somehow one of our developer deleted the database by mistake so we had to install WordPress again but now when I am trying to activate theme on new temporary domain using the purchase code, it gives me an error.
Our new temporary domain is : http://ntt.ixl.mybluehost.me/
Please help.
Also I have raised ticket since more than 24 hours but haven’t got any response from support team. Ticket no #105894.
Could you please reply to it.
Hello, @BhuneshPatel,
I have just confirmed from the support department and they said that they already replied to your support ticket #105894 with a proper solution so please check your support ticket now and reply to your support ticket accordingly and please do not ask here for the support tickets as you will always get the reply of your support tickets once it’s resolved.
Regards, P-THEMES.
Hi, I would like to transfer my license as well. My website business have a different business type now and I would like to use the porto theme since it has been inactive for a long time. thank you. the website that was using this theme is cosmeticlasers.com
Hello, @luis1800,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Please reply to the ticket #105960.
Hello, @sequish,
I have just confirmed from the support department and they said that they already replied to your support ticket #105960 with a proper solution so please check your support ticket now and reply to your support ticket accordingly and please do not ask here for the support tickets as you will always get the reply of your support tickets once it’s resolved.
Regards, P-THEMES.
Hi,
I activated the shop demo 8 with Elementor, but I don’t have the newsletter pop-up. How can I activate the pop-up like in the demo?
Thanks!
Hello, @thesuperstar,
That Newsletter Popup has been made using Blocks and then that Block has been used on Home Page using the Modal Box element, so I think there is some sort of error occurs on your site while Importing the Demo content and that is the reason it is not on your site.
Please contact us via our support system with your site WP-Admin Login details so that we will check and set it for you on your site.
Regards, P-THEMES.
Hi, I have a problem with elementor. I need to change the slider image background https://abbigliamento.negozioperfetto.com/ but if I open the elementor editor, the image disappear ( please see the screenshot -> https://imgur.com/a/2wcm987 ) so I can’t change the background image.
Thanks
Hello, @igianni84,
This is just the loading issue and also you can see that the Demo you are using has the Slider behind the header, so Elementor is getting confused that whether you are trying to edit the Menu or slider, so instead of clicking the Row/Column icon, right-click on the slider and you will find the section to change the image, please watch the below-given video and also try to check your site on faster internet and removing the server, site and browser cache.
https://youtu.be/Xxr_-gLZtjU
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks, I have renewed my support. I did just as shown in the video, but it doesn’t work! To make you better understand the problem I made a video -> https://youtu.be/BrdSyV-USUY
Hello, @igianni84,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hi! Can you assist me with this issue? I want to reuse my license purchased for Porte theme, but I can not deactivate it from previous install, since the hosting is not even love anymore. How should I proceed with this? Thank you!
Hello, @alecs_i,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello Team,
After the last update, beside the the fact that many translations to frenh were missing, wich was pointed by other comments I have a small issue related to the update :
The new panel regarding the new layout on cart > shipping details > order complete is not showing well. It’s creating small design issue 
Can you please see if there is any problem ith the update process.
Thanks
Website : https://www.khdar.ma/
Hello, @yassernachid,
Please go to Porto >> Theme Options >> General and set the Breadcrumbs Wrapper as “Boxed”: https://postimg.cc/S2zmgtQR
Sorry for the inconvenience but you are right, we have updated the design of the Woo pages in our latest update of the Theme.
Updated: the design of Cart, Checkout, Order Complete, Wishlist, Myaccount, and Login pagesClearly written in the changelog: https://postimg.cc/rzTCzDY1
So this is the default design now and you can change it using Custom CSS as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
WP says my purchase code is invalid…
Hello, @sequish,
It’s because your server environment can not access our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable the curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hi Guys I am facing trouble with Horizontal Filters in Mobile and Desktop Terms are displayed in Vertical Could you kindly check it Please.
The problem is Filter don´t close If I don´t make a selection.
Hello, @unoserver,
Can you please explain your issue more clearly if possible with the help of screenshot so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
In mobile when click in Filter it opens ok but It only closes if I select an option of the filters or refresh the page. There´s no option to close it without a selection.
Hello, @unoserver,
Yes, when you select the option from Filters or simply you have to again click on “Filter” then it will close, This is the default functionality of the Theme and you can not change it.
Regards, P-THEMES.
Hi!
I recently came across a real head scratcher. I have two pages, seamingly equal on all aspects (I’ve cross checked them) but one displays a different sidebar and filter than the other and I can’t understand what’s different and how I can make them both look the same. I’ve even checked all widget areas and have confirmed that the sidebar is the same for both but in one it displays additional fields and the other doesn’t.
Could you please take a look? It’s most likely something very, very in the nose that I’m missing.
- https://www.backdoor.com.pt/categoria-produto/fresh/ - https://www.backdoor.com.pt/categoria-produto/hot-deals/
Hello, @BelloniG3,
Please go to WooCommerce >> Status >> Tools and clear:
WooCommerce transients
Expired transientsAnd also Regenerate the:
Product lookup tablesAnd then check back your site after removing the browser cache, If this will not solve your issue then deactivate all the third party plugins on your site and check back again.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/07/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello Porto,
I recently buy porto theme install it on our domain
all setup done! All is Perfect just one issue!
i setup cash on delivery setup on woocommerce
when some click add to cart product and click on check out and fill the form
and click on PLACE ORDER button its redirect to Checkout is not available whilst your cart is empty.
THANKS YOU MASSAGE NOT SHOW ON PAGE
Please help me!! :cry: :cry:
PLEASE REPLY ME AS SOON AS POSSIBLE
Hello,
This is not our Theme issue but this is a WooCommerce setting issue, Please read and follow the instructions written in the below-given articles:
https://www.businessbloomer.com/woocommerce-solving-cart-empty-issue/
https://github.com/woocommerce/woocommerce/issues/11110
Regards, P-THEMES.
this issue has been resolved, thanks anyway
Sound’s Good!!
That you have solved your issue by yourself
You are the best…
Regards, P-THEMES.
The latest Porto update has played havoc with translations! I was satisfied with the theme, but this huge blunder has already cost me hours of work. A completed and fully translated site has to be checked / retranslated page by page. And all this without warning, I got informed by the client. After applying the most recent update, manually (why not publish a 5.1 version???), at least the account menu is translatable. However, there are still strings, for example on the order-received page, which cannot be translated with wpml. On that page, the column headers Order Number / Status / Date / Total / Payment Method cannot be translated. Please fix this ASAP, we are talking live sites here and this is embarrassing.
Hello, @karamella999,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and provide you the best possible solution for it and please also share the screenshots and the page URL as well with issues.
Regards, P-THEMES.
i am getting the below error message, trying to activate the theme Purchase Code is not valid!!!
Hello, @pavlosp,
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Please help, ticket #105831.
Regarding editing MENU BAR color. For quick solve, I let you log in to our server. Please help… Thank you
Hello, @polastudio,
I have just confirmed from the support department and they said that they already replied to your support ticket #105831 with a proper solution so please check your support ticket now and reply to your support ticket accordingly and please do not ask here for the support tickets as you will always get the reply of your support tickets once it’s resolved.
Regards, P-THEMES.
