Discussion on Uncode - Creative & WooCommerce WordPress Theme

Discussion on Uncode - Creative & WooCommerce WordPress Theme

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Guys,

The WP Bakery Page Builder disappeared from my pages and posts even tho its enabled, i did not touch anything in settings, plus i can not add image into the post, if you see on the screenshot bellow, that button and many orders are in red, and they are not clickable, why is this happening? All my plugins are updated. The WP Bakery Page Builder disappeared from my pages and posts even tho its enabled, i did not touch anything in settings, plus i can not add image into the post, Add Image button is red all of a sudden, why is this happening? Not able to insert a screenshot for you to see for some reason. All my plugins are updated. Why is my Page Builder not working? Thanks

Hi iblamemiranda! I think you forgot to include the screenshot you refer to. Please follow this article carefully, you probably have this problem (latest version of Uncode is Uncode 2.3.0.6): https://support.undsgn.com/hc/en-us/articles/360011829858

Hi, Have a question. I am using GoDaddy hosting is it works just fine. I also have the adaptive imaging turned on, which also works fine. If I turn on the option to use the GoDaddy built in CDN for my site the images seem to load some sort of super low res version of themselves. You can tell because the pixelation is super evident. If I turn off adaptive imaging the images are full res, but are super huge due to the fact that I am using big images, which is why adaptive imaging was great. If I turn off the GoDaddy CDN and turn back on adaptive imaging everything returns to normal.

Is the adaptive imaging not intended to work with GoDaddy’s CDN or is there a setting I need to review?

Hi tdolecek! Please try to follow this (from here it’s not possible to help better without access to your setup): https://support.undsgn.com/hc/en-us/articles/360000793697
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Must have missed that section, I was just on that page. I was able to get the PHP codes in place and it does indeed switch to the proper images now.

One thing. If I am using an image as a background on a row in a content block it does not display if the CDN is switched on. If I turn off the CDN, all back to normal.

If the image is using the image element it works, but does not show in the live preview editor. You have to save the page and then blackout of the editor.

Not sure if there is a fix for this so I may just need to turn off the CDN.

Hi tdolecek! We are sorry but this is really not something we debug from here, this works as it should. Please open a ticket so we can inspect your installation privately.

How works the style in category page for products? I wan to choose the style, the content like in the another pages, I dont know I explain well thank you

Hi luia! Category pages cannot be edited in WordPress as normal pages since are automatically generated by the WordPress template hierarchy. Please find here ho you can style these kind of pages with the Content Block and Dynamic Query options. You can follow these tutorials (for the products category is the same): https://support.undsgn.com/hc/articles/213459549
https://support.undsgn.com/hc/articles/360011216018
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

I’m using a gallery carousel with arrows, but the arrows are displaying as white arrow with white background, how to I manage the colors for the arrows? Ideally I want a white arrows with no background.

Hi stella_r! Not sure to understand the scenario without a link to your site, anyway, please try to use this code:

.owl-nav-container.btn-default {
    background-color: transparent !important;
    border-color: transparent !important;
}
If this is not what you need please share the link to your site so we can create a selector based on your settings.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello, I would need to apply a CSS style code to the “text excerpt” element that appears in the post modules.

This would be the specific style I want to apply to that text element:

Text Size: 12px Text Weight: 500 Line Height: 2.25 Letter Spacing: 0.04 em

It’s possible? I appreciate your help.Hello,

Hi tabarestabares! You can try to use this selector:

.tmb .t-entry-excerpt > p{
    YOUR CODES HERE
}
If this is not what you need please share the link to your site so we can create a selector based on your settings.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thank you very much, it is exactly what I needed. It has worked perfectly.

Hi tabarestabares and thank you for the confirmation! ;)

On the Center header option, sticky header only makes the menu bar stick rather than the entire header. How can I make the entire header sticky please rather than just the menu bar? I’ve got sticky enabled in theme options but only menu is sticking, you can see that here: https://jennifer.spudworks.net/

Hi MetalPotatoUK! Yes this is the sense of the Sticky Menu option, the option is intended to sticky the menu. Remove the Menu Sticky option and try to use this code (not tested):

.menu-wrapper {
    position: fixed;
    z-index: 10;
}
.main-wrapper {
    margin-top: 190px;
}

My client really needs to include a Tiktok icon in her socials link, but theres no icon for Tiktok in your theme… how can i accomplish this please? Screenshot here: https://tinyurl.com/y3qgxwzp

You linked to a Github thread a while back to another of your customers on this comments section saying the icon wasn’t available yet. It seems like they have added it in the latest release (linked below). How do I go about using this in the theme options please? Would really appreciate your help.. thank you.

https://fontawesome.com/icons/tiktok

Hi MetalPotatoUK! We know this but our icons are not based on the latest version of Font Awesome, we use IconMoon App and the latest version of Font Awesome cannot be used in IconMoon App (we have already requested this and at the moment it is not possible for an agree between Font Awesome and IconMoon). Anyway, we have in the list to update the social icons in next feature update (there are other sets that can be used), actually you can add your own icons social font (then with a few line of CSS we can help to target this if you are not able and assign to a specific icon).

Hello,

I am having a problem with my site since the theme update. The icons appear in square form in the front and back office. I tried the solution on this article (https://support.undsgn.com/hc/en-us/articles/360001557437-Icons-not-show-or-look-like-squares ) but the site displays a 500 error

My website is https://www.viana-photography.com/ Error seen on Console: Refused to load the font ’<URL>’ because it violates the following Content Security Policy directive: “font-src ‘none’”.

Please, need your assistance

Hi bllysyphon! This is not caused by Uncode but it’s a problems of ‘CORS origin’, please follow: https://support.undsgn.com/hc/en-us/articles/360001557437

Hello, I tried it but issue not resolved.

Error seen on Console: Refused to load the font ’<URL>’ because it violates the following Content Security Policy directive: “font-src ‘none’”.

Hi there! On this page, how do you set the number of blog posts displayed? https://undsgn.com/uncode/homepages/blog-magazine/?style=overlay#

Thank you for your help!

Found it thumbs up

Hi Radnad, sorry for the delay during the weekend and thank you for the confirmation!

Hi, how Can I edit the background color in product-off-grid? thank you

Hi luia! If you refer to the yellow shape this is a Shape Divider applied to the first Row, here more info: https://support.undsgn.com/hc/en-us/articles/360000564625
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

After having installed your latest update all of the custom margins and borders I’ve set in the page builder on columns and rows does not pass through to a saved page. They show in frontend editor, but once you exit they do not hold. If I setup a custom class on the column or row and enter in the CSS saved for the page it works, but using the WP Bakery page builder CSS margin/padding/border does not work.

Hi tdolecek! Ok let us know how it goes!

Updated to the latest 2.3.0.6 and well as updated the Uncode Core and the custom margins and borders on columns and rows within the page building settings is now honored. My fault for not seeing there was a newer version. Thanks for the help.

Hi tdolecek and thank you for the confirmation! Much appreciated! ;)

I can’t manage to set the picture in the header of my post. The picture is only shown on the home page but is not adapting to the post page header itself. The header turns black.

These are the url’s Home page: https://casaalmanomada.com Post: https://casaalmanomada.com/2020/09/30/brittany/

Can you help me ?

Hi Dennisdohmen! Please very now that you have this option active: https://undsgn.d.pr/bxCfwg

Yes it’s active, both on header settings page as in the options of the theme. Should I supply you login?

Hi Dennisdohmen! No we are sorry but we cannot accept private logins if your support is expired, this is one of the Envato Policy for support for all themes. Private support expires after 6 or 12 months. Otherwise, all users should expect the same. We are sorry but as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests.
Can you please check also this option? https://undsgn.d.pr/XadpLk
Otherwise, try to create the header in custom mode, from here we cannot really understand what you are missing: https://www.youtube.com/watch?v=KHD3PmQg9vY

Hi, is it possible to change in the settings of the theme when the burger menu will be displayed. So at which displaysize.

Hi hamas! No we are sorry but this is not an option, if you have a long menu maybe this article can help you: https://support.undsgn.com/hc/en-us/articles/214006385

Hi! Where can I edit footer font and font color?

Hello!
The text color depends on the skin you apply to the columns containing the text: more info here https://support.undsgn.com/hc/en-us/articles/360001670758-Light-and-Dark-Skins

In the Theme Options you can set the “Content Text Color” for the “Dark Skin” and for the “Light Skin”. If you want to change only the color of Footer Content, instead, without touching the other cases when the skin are used, the best way is a CSS snippet. For instance:

.site-footer .style-dark { color: red !important; }

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

After updating Wordpress, my Uncode theme was somehow unregistered, and even though my account clearly shows I have purchased Uncode (in 2017), it is saying ” Invalid credentials, or your Envato account does not have Uncode among purchased items.” I had this problem previously on this website with you guys, but it’s not letting me register… please advise. I need to get this site back up and running ASAP… thanks! Absolutely love the theme, I’ve purchased it for multiple web projects I work on, just need an answer and to go back live!

Hi jacobbmorgan! We are sorry for this issue! The problem seems related to the fact that you have an old version of Uncode. The old registration system uses the old Envato API (that is now deprecated and has a very slow cache system) for the Purchase Code verification. You should update to the new version of Uncode that uses the new Envato API and a faster registration system with only the Purchase Code. If you want to update, you can use the Envato Market plugin method: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market

I can no longer edit in WP Bakery. It’s gone, I only see code in the pages. I’ve updated everything! Any idea what’s going on?

Hi Richard1018DT and sorry for the delay! Please find here all the info: https://support.undsgn.com/hc/en-us/articles/360011829858

Hello! I absolutely want to buy Uncode because I am in love with the looks of it (especially SHOP DESIGN). I would want to use it for many of my clients actually. However, i have some questions for you guys before I do buy it. One of my clients owns a barbershop and here is what he would like to have on his website. Could you just tell me what is possible and what is not with Uncode? Thanks a lot!

1-He wants to sell products on the site. I really fell in love with the SHOP DESIGN look. Can i categorize / filter his products on it? (shampoo,conditonners etc.)

2-He wants a plugin so that he can manage his appointments with his clients (system of reservations)

3-He wants a chat plugin so that his clients can ask him questions there.

4-He wants his clients to be able to subscribe to his products (let’s say: someone wants to buy a bottle of shampoo every 2 months) He wants the transaction to be automated

5- A question that I have: Can I mix some DEMOS that you propose inside one website (let’s say i want to add SHOP DESIGN as my store page to the CLASSIC AGENCY template)

THANKS A LOT!!!!!

Hi MarcHoublou and thank you for interest! ;)
1. Yes each group of products can be a different or multiple chosen categories.
2. This is something you will not find natively in any theme, this is plugin territory, there are different appointments plugins.
3. Yes you can have, also in our demo we have Intercom chat.
4. Yes you can use WooCommerce (basically it’s a shop).
5. Yes sure, you can mix any section you see or just create your pages with the Wireframes plugin: https://undsgn.com/uncode/wireframes/

sorry where is demo import and change llog etc…why is not working thks

Hi albertosikera! We are sorry about the possible problems you are experiencing. Demo Import is a procedure that happens on top of the server. If you have some server issue, or the Server Requirements are not respected (System Status), the import can fail.

Hi, I’m trying to add a simple newsletter form as you reference on this page: https://undsgn.com/uncode/homepages/classic-consultants/

Do you have a step-by-step walk thru on how to set this up? I checked the widgets under page builder but can’t find anything. Thanks in advance!

Hi mbhwhitney! This is the Contact Form 7 module of the Page Builder. You can follow these articles: https://support.undsgn.com/hc/en-us/articles/115005657205
https://support.undsgn.com/hc/en-us/articles/214006045
Let us know if this helps!

Hi, i keep it short :)

I have used this coe to display the list correctly neatly when the text goes on to the next line:

ul.icons li { margin-left: 24px; } ul.icons li .fa { margin-left: -28px; }

But it doesnt work for mobile devices. How can I fix this?

All the best :)

Hi Majoris! The problem is that you have wrapped the code in a Media Query, if I set 0 (something like remove the Media Query), everything is working as you expect: https://undsgn.d.pr/PqI9Po

Thank you very much. It worked!

Hi Majoris and thank you for the confirmation! ;)

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