Hello, @uffsextore,

Sorry for the inconvenience but you are right, we have updated the design of the Woo pages in our latest update of the Theme.

Updated: the design of Cart, Checkout, Order Complete, Wishlist, Myaccount, and Login pages

Clearly written in the changelog: https://postimg.cc/rzTCzDY1

So this is the default design now and you can change it using Custom CSS and Customization code as per your requirements.

Regards, P-THEMES.

Okay, there is no problem with updating the styles but the bank transfer information is not appearing.

This was the information that appeared before and should still appear (it appeared automatically) http://prntscr.com/vfdggc I also don’t know how to add it at the end of the purchase.

Hello, @uffsextore,

With the new style, it will show the payment method but it does not show the Bank name or bank transfer information, It shows like below and this is the default style now, you have to change it with Customization only.

Regards, P-THEMES.

and there is some field in the settings to add the information, or it has to be with code ?

Hello, @uffsextore,

It has to be with Customization Code, If you want our paid Customization services you can contact our Customization team as well or hire any third party developer which better meets your requirements.

Regards, P-THEMES.

I need the bank details to appear, this is a woocommerce functionality

I saw the text appear, they just hid it. can you please explain to me how to remove the blocking you added to the text.

Hello, @meoman,

You can cancel this using Customization, you have to remove all the codes in different linked files with this. This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Regards, P-THEMES.

Understood, I wonder if this file only works for scrollbar ?

Thanks

Hello, @lucky_chips,

It’s because your server environment can not access to our servers https://portotheme.com & sw-themes.com

Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.

OR

Please enable curl extension form server this will fix your issue. This extension is required for the registration process.

OR

The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.

I hope that helps.

Regards, P-THEMES.

i have been using the same server for 10+ years and i have been using your templates for over 7 years this has never happened before i just moved the theme 2 months ago can you reissue me a new key or fix the old one?

Hello, @hmh11,

We are sorry that you faced the issue of working on our Theme.

The fact is that you are facing those issues because you are updating the Theme and Plugins from a very very old version.

Your current version of the Theme is 3.1, It was released in early 2018 almost around 2 years ago.

And the current version of the Theme is 5.5.1 just released yesterday.

You can check the Theme changelog here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Now, In between those last 2 years, there are hundreds of WordPress/WooCommerce/Theme/WPBakery and other plugins updates released. In which many of the features/designs have been changed into WordPress/Plugins and in Themes and for that you have to check the WP, Theme, and Plugins changelog.

Now you are directly want to update to the very latest version of all the things. I am sorry but it surely creates such issues on your site which you are facing now and some of them are because of the third-party plugin confliction and some of them are because of your own Custom Code etc…

And if you want all the changed revert which you have now on your site with the latest version of the WordPress/Theme and Plugins so this is not possible and this requires Customization.

Now, I personally suggest you start from scratch with a fresh new WordPress/Theme and Plugins.

OR

If you want to go with your old version of the site, then purchase the support extension and contact us via our support system so we will help you in solving the Theme Options related issues on your site, but if any issue occurs because of any third party plugin confliction, or because of your own Custom Code or because of any new option/feature added/removed then this is not included in the Theme support policy and it requires extra Customization(Paid Customization).

That’s all.

Regards, P-THEMES.

Hi,

Thank you for your reply. I understand your point, but the changes to the front end would have also happened somewhere along the way if I had updated the theme regularly. I just updated another theme after over a year and had no issues at all. As for the plugins, I use them across many different sites and themes, again without any major conflicts with the theme. There is some custom CSS, but it is minor.

I appreciate your recommendations, but I will not start from scratch or pay you to do the work for me. I’ll do my best to fix the update issues myself (the one that concerns me the most is the disappearance of the header logo with scrolling), and if that does not work, I’ll again rollback to version 3.1 and leave it there.

Regards,

David

Hello, @hmh11

Sorry to say that but other Theme does not have the rich features as Porto has, so please do not compare other Theme with Porto and also you have missed a lot of in between Theme updates in which we have changed the design of the Theme and also many of the features added/removed as well.

So you have to look your issues by yourself, if you do not want to start from scratch.

Regards, P-THEMES.

Hi,

I’ve set up a staging site to work on the corrections required after installing the update. So far so good, except for an issue with the logo. The logo in the sticky header (using header 12) used to scale down in size, as in your demo here:

But after installing the update, the logo in the sticky header toggles to the smaller size, as in your demo here:

How do I enable the scaling effect?

Thanks,

David

Hello, @hmh11

That’s all has been set using Custom CSS and JS, you have to use the same Demo or simply set it using Custom CSS on your site as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/01/2017. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Thank you for your reply.

The scaling logo in the sticky header functionality worked automatically with the demo I used to set up the site the first time some years ago. When I installed the latest update, the functionality disappeared. I have not touched the code. Now you are saying that I have to either apply the demo again (which would wreak havoc on the parts of the site that I edited using the theme editor) or pay for support so that I can get back what I had already payed for when I bought the theme? I feel that is wrong.

Regards,

David

Hello, @hmh11

Have you found the same functionality on our Demo site now as well? If yes then please share that Demo URL so that I’ll check it for you again.

Regards, P-THEMES.

Hi,

I don’t recall exactly which demo I imported when I made the site a few years ago, but I know that header 12 is enabled. Please look at the following demo. Notice how the logo in the sticky header shrinks on scroll.

This is what the logo in my live site (which uses Porto v. 3.1) does. After I installed the latest Porto update, the logo now simply switches to the smaller size on scroll, rather than shrink.

Thanks,

David

Hello, @hmh11

This is what I am trying to explain to you that you have updated the Theme from a very old version to the very latest version and that is the reason some design of the Theme is changed, and a lot of features have been added and removed from the Theme in between updates of the Theme, you have to read the changelog and I am sorry but for that effect, you have to Import the Same Demo again as this is not only for the Header Type but we have used extra Custom CSS in that Demo as well.

That’s all.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 24/01/2017. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Yes, I understand what you are trying to explain. My point from the start was that the update was not completely forward compatible. I am not against paying for support normally, but I think when an update changes or removes what were default features in an earlier version, I shouldn’t have to pay to have support tell me how to restore them.

Thanks for your help.

David

Hi,

So, I’ve done as you suggested and imported a demo with the shrinking logo, and it is working now. Among the many other changes that now need to be corrected are the page titles. The titles in the live site running the older version of Porto are underlined, like this in your demo here:

With the update, the title is no longer underlined, and I can’t find how to do this in the theme settings. Do I have to import a demo again that has the page title in this format or can it be configured in theme options?

Thanks,

David

Hello, @hmh11

This has been set using Custom CSS as given below:

.page-top {
    border-bottom: 5px solid #ccc;
}
.page-top .page-title:not(.b-none):after {
    content: '';
    position: absolute;
    width: 100%;
    left: 0;
    border-bottom: 5px solid #08c;
    bottom: -32px;
}

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 24/01/2017. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Thank you for the custom CSS. Unfortunately, it is only an approximation of the demo page and doesn’t format properly on portfolio pages with category “filters position” set to “in breadcrumbs” I’ve decided to import the entire demo that I imported when I built the site. It seems to be fine now, with all the main features working that were lost when I installed the latest version of Porto. It’s easier to skin the hard[coded demo in theme options than to try to use custom CSS to get the site to work the way it once did,

May I suggest that in the future you make it possible to create all the main features (excluding content) in the demos in Porto theme options.

One more thing, in blog posts, the icon next to the tags in the meta data is now an envelope, indicating e-mail. You can see this in your demo blog, too. It used to be a tag, like this:

Thanks,

David

Hello, @hmh11

1. Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it to the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

2. You can use the below-given CSS code.

.blog .fa-envelope:before {
    content: "\f02b" !important;
    font-family: "Font Awesome 5 Free" !important;
    font-weight: 900;
}
.single-post .fa-envelope:before {
    content: "\f02b" !important;
    font-family: "Font Awesome 5 Free" !important;
    font-weight: 900;
}

Regards, P-THEMES.

Hi,

Thank you. The CSS code to change the icon next to the blog post tags from an envelope to a tag worked, but it is solid whereas all the other meta data tags are outlines. The outline version of the tag icon is only available in the Font Awesome Pro, so perhaps that is why it was replaced in Porto with the envelope outline.tag, which is free (In the old version of Porto, all meta data icons were solid, so the tag icon could be used freely.)

So, after installing the latest Porto update and template with the features needed, I’ve managed to get the web site to match the original made a few years ago. Not difficult, but a lot of work to get it right.

Many thanks for your help.

David

Hi,

I take back what I said in my previous message. There are still so many layout inconsistencies between the previous version of Porto used (v.3.1) and the current. For example, the large layout single portfolio lightbox image is now scaled down, whereas before it was full size. And the issue I mentioned earlier about how the mobile header doesn’t format properly on portfolio pages with category “filters position” set to “in breadcrumbs” is still an issue. You can see the difference between versions 3.1 and 5.1.1 here:

This should be fixed in an updater.

Thanks,

David

Hi,

Please make sure that you ahve updated all the theme plugins as well after the theme update. Also, make sure that you have deleted the cache from the site after the theme update.

Otherwise, Can you please send your site admin login details with your issue details through our support system so our support staff will check and solve the issue on your site.

Regards, P-THEMES.

Hi,

Thank you. I’ve renewed my support but can’t login to the Porto support forum, nor can I re-register because my purchase code is already in the support forum system. I sent an e-mail to the support team about this, but haven’t received a reply.

David

Hi,

Please send your theme purchased code to the below email, I will create the new account for you on our support system.

Regards, P-THEMES.

Hi,

I sent my purchase code to that e-mail yesterday after I couldn’t log in to the Porto support forum. I am still waiting for a reply.

David

Hello, @lucasm107,

First of all, thanks for showing your interest in Porto WordPress

That Brand scroller has been made using Porto Carousel element and single images elements under it, so you can set your brand image in single image element and also set an on-click link on it, so when you click on the brand image it will take you to the particular page, now you can set the banner on that page as well as per your requirements.

Regards, P-THEMES.

thanks, the demo use product brand attribute or it´s compatible con 3rd party brand pluggins ?

Sorry I explain more.. there is a banner between the main menu and the shop https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product-category/accessories/ (“ELECTRONIC DEALS”) this is a widget position? if yes I can handle different banner by brand filter or category filter.. that´s my concern

thanks a lot