12820 comments found.
I have been patient with you guys. And no one had been helping on my end. the issues i encountered are the one i even solved. You said that you work on mondays to friday and i posted within that day. the theme lacks on coding even on the documentation. specially SUPPORT! i should believed the comments here that you guys have bad reputations on the ratings you have. PLEASE I WANT REFUND.
Hello There,
Sorry for the late response.
Can you please provide us the ticket ID then we can check and help you.
Regards!
Hello! We are going to buy the theme but first we need some answers.
We want to add hotels in the website so clients need to book their dates.
Can they select the available dates? And then this dates are closed for the next clients to book if there is no other room left? Or do we need de woocommerce bookings extension?
By the other hand do the clients need to log in to buy the services? And can they book the hotel, flight and a tour and pay it all in just one bill? Like add the items to a cart?
Thank you so much
Hello There,
Sure, our system is running as your question. Customers can book the hotel (rooms) when it’s available only cause the room unavailable won’t shown in the search page.
And the rooms which have been booked will not available for others customers.
We have support Woocommerce checkout so you can select Woocommerce checkout for multi-item in cart.
The flight service we do support in Classic layout only.
Please let us know if any other question or request, we are willing to answer you all.
Looking forward to be your partner soon.
Regards!
Hello,
I have tickets sent for 2-3 days. Don’t you really see them answering them? Do I have to ask you to answer me? I have been writing to you for 3 months to help me solve problems, but you ignore me Ticket ID: 15902 Ticket ID: 15388 Ticket ID: 15383
Hello There,
We have check on those list and double check from our support team too. They have confirmed to us that you had post some other tickets which mentioned same problem.
And there is a new ticket you had listed all issue and they did response to you as well.
We ask you for please stay in one ticket then we can better check and handle for you. The new ticket support did answer to you as well so please access and let us know if any news in there.
Thank you for contacting us here. Have a nice weekend coming soon.
Regards!
Hello,
Now my tickets have been answered. It’s ok. Some of the problems have been solved.
Thanks and have a nice weekend
Hello There,
Great to hear that. We do appreciated to your kind and patience on this.
Wish you all the best of luck and please stay on our system for any other issue or problem.
In the final, we hope to received your satisfied, we wish that you can leave a happy rating to support our team and give us the motivation here to hard working on build theme and support all customers.
Regards!
Pre sale question: In the “mixed” services demo, can i add “Flight Search” on the Main Search Bar? Can i display “Upcoming flights, plane tickets available” on the Home Page? Thanks You
Hello There,
Unfortunately, the Mixmap demo (modern layout) if not support Flight service anymore. Please let us know if any other question or information you need to know.
For more detail, please visit us here:
-Demo: https://travelerwp.com/
-Documentation: https://docs.travelerwp.com/
Thank you for contacting us here.
Regards!
the transfer booking by passanger doest show the dorpoff section nor the how many passenggers
Please provide us the detail description (photo, url, admin account,..) that related with your question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Please note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon.
Thank you for contacting us here.
Regards!
I have just had the sad news that the theme does not multiply the extra items or packages by the number of participants on the trip. With that he becomes useless! I spent my time and money for nothing.
Hello There,
The modal booking is allow one item per cart only, if you want to use multi product in cart you can refer Woocommerce checkout.
If there is any other questions/ issues or request please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
You did not understand my questioning. Ticket ID: 15956
I’m using Woocommerce checkout, I’ve already opened a tiket, the response is always the same:
“This request need custom code that not belong to our support policy. You should find a developer to help you customize the function and control it. “
And I saw that this is the answer to most questions on the support.
Hello There,
Thank you for your information.
We will check on the ticket and see. For some requests that related with custom code which not support in Theme so we will confirm to customer about this.
Regards!
Hi, Before buying the theme, I do some tests on the demo. Is it normal that the departure date is the same as the return on the cart recapitulatif? Departure date: 11/11/2020 Return date: 11/11/2020
Why The check in, check out day is invalid or this tour not available. on National Parks Tour One Days ?
on Northern California Summer 2019, why are the dates selectable? since the tour is 5 days, the customer will not understand?
It’s possible to desactiv calendar ??
Hello There,
At this present, our Theme default the departure date is different with the return date. However, admin still can setup the tour as daily tour or group days in admin dashboard.
We will take the note with our Dev team to check on this search function and ask them if possible to make flexible search for same date check-in and check out.
Please let us know if any other question you need to know. We are willing to see and help you.
Looking forward to be your partner soon.
Regards!
Hi, When using Mix Services Template, how to add user LOGIN to Menu instead of Topbar? I have change Menu style to RENMAP. But the Login still doesn’t appear and button like Become Host.
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your request question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon in there.
Regards!
Hi
I Knock your support team and rise problem after 3 days your support reply me without read all question “You ask too much question here. Please refund my money you guys taking money to provide support but in reply you ask me You ask too much question here. Ticket number 15743
Hello i install the new version of traveler with mixmap demo. I have a big problem when I search for a hotel from the homepage form it takes me back to the blog page. I created a new page called “hotel search” by inserting hotel search result as a template. But it does not work
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon.
Regards!
thank you for the great theme, please i have a small question, where can i change the header image (broadcast) of a tour .
Hello There,
We appreciated to your impression with our Theme.
Please provide us the detail description (photo, url, admin account,..) that related with your question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon.
Regards!
Ticket ID: 16516
do you support beds24 yet ?
Hello There,
Unfortunately, we do not support this in our Traveler Theme. Please let us know if any other question.
For more detail, please visit us here:
- Demo: https://travelerwp.com/
- Documentation: https://docs.travelerwp.com/
Looking forward to be your partner soon.
Regards!
hi its possible to show diferent prices for a services? like prices to a client or to a partener? prices to a diferent user profile? Many thanks for your help
Hello There,
Unfortunately, we do not support multi-prices function to shown for different user profile as you mentioned. You need to custom code (not belong to support policy) for this request.
If there any other question or issue, please provide us the detail description by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
Hi, I am looking to purchase this theme and have few questions before purchase. I have a tour operator website which is currently on “travel booking” theme with Wptravel Engine plugin for bookings. I was impressed with features and functionalities of Tour section in a demo video. So, Now 1. Is it possible to run my site on travel booking theme(as it is already built) with these features where i would like to remove wptravel engine and use the all the functionalities of this theme. 2. In addition to these features will you provide an option to select language of the tour while purchase? because each tour of mine are available in minimum 3 languages..
I am looking forward to join with this theme for my business as i like OTA support too.
Hello There,
Thank you for your interested in our product, please have look at these information:
1. Our Theme do not support or allow import/ export database from other site to our site and in the contrast.
So when you buy our Theme, you will able to build & create your own website as your need with all features, functions, designs,.. which included in Theme.
2. We have support compatible with WPML plugin so you can purchase this and use for multi-language purpose.
Please let us know if any other question you need to know, we are willing to answer you all.
Looking forward to be your partner soon.
Regards!
Hi
I purchase your theme and facing many error I already rise ticket ( 15743) but 2 days gone no reply from your support team. Please respond my ticket.
Hello There,
Thank you for your information. We will ask our team to check on this and process the ticket for you as soon as possible.
Regards!
Dear Friends, I have enjoyed trying your demo for the past several days. Thanks so much. I have a pre-sale question. Could you tell me if there are any plug-ins I have pay for in addition to USD79?
Hello There,
We have included supported and compatible some plugins which could make the website run well in Theme already. You can please check on the list here:
https://docs.travelerwp.com/theme-installation/pluginWe do not guarantee or handle if any issue happen in Theme by other 3rd party plugin or custom code in Theme.
Please let us know if any other question, looking forward to be your partner soon.
Regards!
Hello. On the Car Options screen, I get only the “Allow external booking: ” option. The options “Minimum Stay:” and “Minimum days to book: ” don’t appear as the documentation suggests. Is it a bug? I am using the latest version of the theme.
Hello There,
For Car service we do not support ‘Minimum stay” and “Minimum days to book” options. Those options for Hotel, Rentals.
If there any other question or issue, please provide us the detail description by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
Thank you for your prompt reply. But on your documentation it exists: http://guide.travelerwp.com/docs/theme-feature/car/car-options/#post-820 1 .I believe the minimum days of renting a car and the required days before rental are very critical for a rental company. 2. Also the calendar is not functional at all. The pick up/drop off time for rental is very difficult for a visitor to see at the bottom and also adjust the exact time. 3. On the home page it should be also the option for the “Return Location” and not just the “Location” 4. As mentioned before the calendar is terrible. Please divide it in 2 sections: “Pickup date & time” – “Drop off date & time” Maybe your theme looks nice, but for a simple internet user it would be very difficult to make a reservation.
Good morning, I would like to use your template to enroll several tour, hotel and product resellers.
I wanted to know if it was possible to insert the link for the insertion of products to sell (wine, cheese, etc.) in the dashboard, as if it were an ecommerce, using woocommerce.
Thanks.
Hello There,
We do not support some other services as wine, cheese to add in the search form. However, this option you may add as extra service so customer can able to see and purchase this (if they need).
If there any other question or issue, please provide us the detail description by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
manually installed the latest version of theme but the wp bakery plugin could not be updated.
Hello There,
We have update this plugin in last version already.
Please delate the current WPbakery plugin in your site then install and activate this again. After that, you will able to get the last update of this plugin.
If there any other question or issue, please provide us the detail description by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
Hii I had installed the traveller booking theme but the issue is whatever the images I’m uploading to the template they are not displaying in the theme. How can I fix it.
Hello There,
For copyright reason we are using placeholder in all demo so there is no any images after install demo.
If there is any other questions/ requests/ or issues please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
