Hello, @mephz87,

We have replied your support ticket (#106930), please check your support ticket reply and reply to your support ticket accordingly.

Regards, P-THEMES.

https://prnt.sc/vjag9h This is where it is translated from, with the new update these texts appeared in English. I already tried with Loco Translate with the translations of the template but nothing appears

Hello, @uffsextore,

1. Please “Disable” the “Gutenberg Editor” from WP-Dashboard >> WP Bakery >> General Setting and check back your site with the front-end editor of the WP Bakery after removing the browser cache.

2. You have to translate those into the Theme Language files as per your requirements and it will work for you.

https://postimg.cc/14Zyj30y

https://postimg.cc/QFBLM2g6

https://postimg.cc/sBFLgvgX

https://postimg.cc/QBpy9hFq

Regards, P-THEMES.

Hello, @TheRealRazzy,

This is not our Theme issue but your site SSL certificate issue: https://postimg.cc/Rqfz1522

Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPS if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPS from HTTP there and save changes and then check your site after removing the browser cache.

Otherwise, you can use this plugin as well:

https://wordpress.org/plugins/really-simple-ssl/

Regards, P-THEMES.

Oh wow. Such a simple little fix and now my website looks beautiful

Great!!! Have a Great day…

Hello, @psopa,

1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.woocommerce-account .woocommerce-MyAccount-content .col-md-4.col-sm-6.col-12.m-b-md:nth-child(2) {
    display: none !important;
}

2. Can you please explain what issue you are facing with Login Popup? Please with the help of a screenshot for my better understanding.

3. Please read and follow the instructions written in the below-given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-

Regards, P-THEMES.

regarding issue 2, i can’t see the difference between lightbox login or the other option, where can i see it? thanks

Hello, @psopa,

2. You can simply change the Login link in the header as Popup or MyAccount Page from Porto >> Theme Options >> WooCommerce as showing below and it will take the default WooCommerce MyAccount Page, with no option to Customize it with our Customization.

Regards, P-THEMES.

Hello, @chavansoft,

Please read and follow the instructions written in the below given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-

Regards, P-THEMES.

Hello, @grosetti,

I am sorry but this is not dynamic, This is only for the dummy purpose and we have added it using Custom JS, You can change/remove it from Porto >> Theme Options >> Skin >> Custom JavaScript as per your requirements.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @homedecorfoto,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.

Hello, @al_enezy,

1. Sorry to say that but there is no such option in the Theme for it, and it is also coming from the third-party plugin, so This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

2. Please watch and follow the instructions showing in the below-given video I have created for you and if this will not work for you then please contact us via our support system with your site WP-Admin Login details so that we will check it for you.

https://streamable.com/g7xr6z

Regards, P-THEMES.

thanks, can you please just tell me where can i find the “category-list” so i can change it to brand. and for#2 i already have more than 7500 items and using the official brands extension of woocommerce it’s not possible to change this one by one ! and my issue is that the filter not working even i put it in the widget. thanks.

Hello, @al_enezy,

1. Which/Where “category-list” are you talking about? Can you please share the screenshot with me so that I can check and provide you the best possible solution for it.

2. As I told you already we have not tested the Brand plugin you are using with our Theme officially so we are unable to suggest you on this, you have to contact the plugin author for this,

&

If the filters are not working for you as I showed you in the above video then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @Organd,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.vc_separator.vc_separator_align_center h4 {
    color: red !important;
}

Regards, P-THEMES.

Hello, @igorychh,

I have just checked your site now and there are no such ads on your site and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/m1x3QFKz

It must be any browser extension or anything from your server or the cache so please check with the extensions of the browser or concern with your hosting provider.

Regards, P-THEMES.

Ads do not always appear, there is no pattern, but the problem remains!

Hello, @igorychh,

I am sorry but we have not faced such an issue before not any other customer reported this, the ads must be from your hosting or from your WP. Please try to contact your hosting provider on this, our theme does not have an influence on ads.

Regards, P-THEMES.

Hello, @igorychh,

Sure, you can edit it manually as per your requirements, and if you will still need our help then please contact us via our support system with your site WP Admin Login details so that we will check it for you.

Regards, P-THEMES.

Tell me where is the language file to edit?

Hello, @igorychh,

Please contact us via our support system with your site WP-Admin Login details so that we will set the files for you on your site.

Regards, P-THEMES.

https://photos.app.goo.gl/awjuJRzJPosfySfe6

Hello, @pprudhvi,

This is because you do not have the WP Bakery Plugin activated on your site, please activate the plugin again on your site and it will solve your issue.

And if you are not able to activate the plugin then delete it from your site, and download the very latest version of the plugin from the below-given article and Install and Activate it on your site manually and it will solve your issue.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Found

Sound’s Good!!!

Hello, @Milord85,

No need to add/place the files in the Child Theme.

First of all, Please go to WP-Dashboard >> Plugins and Install and Activate the Loco Translate plugin on your site:

https://wordpress.org/plugins/loco-translate/

And then go to Loco >> Themes >> Porto you will find the 4 default language files there which comes with the Theme package and those are:

https://postimg.cc/XGvjMDqZ

English (Britain) en_GB
French (France) er_FR
Italian (Italy) it_IT
Turkish (Turkey) tr_TR

Now go to WP-Dashboard >> Plugins and Install and Activate the WP FileManager plugin on your site:

https://en-gb.wordpress.org/plugins/wp-file-manager/

And then go to File Manager Plugin Setting >> wp-content/languages/ and create the loco Folder >> then go to the loco folder and create another folder as themes and then copy the it_IT.po and it_IT.mo files from wp-content/themes/porto/languages and rename the files as:

porto-it_IT.po porto-it_IT.mo

And upload to that themes folder. Like:

https://postimg.cc/SXCTSyX3

Now, again go back to WP-Dashboard >> Loco >> Themes >> Porto and you will find another Theme language file as Italian, now you have to edit it and then click on “Sync” https://postimg.cc/bZ3Y6hNX and after completing the Synchronization you have to click on “Save” button as shown in this screenshot: https://postimg.cc/3kJY0cjt

Now finally check your site after removing the browser cache and you can change any word translation in that file as per your requirements.

And it will not be overridden or removed whenever you will update the Theme.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/05/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @phonecase14,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thank you sir!

You’re Welcome!!!

Hello, @aferdinando,

You have to use Porto Studio Functionality and Import any of the Demo, any page on your site as per your requirements, please read and follow the instructions written in the Theme Documentation here:

https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

Regards, P-THEMES.

Hello, !Milord85,

This is WP Dashboard issue, You can change it from WP-Dashboard >> User and edit your user and after that change the Profile Picture.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/05/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @igorychh,

Yes, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000067270--41-how-to-translate-porto-wordpress-using-loco-translate-plugin-

Regards, P-THEMES.

Hello, @zaRoadrunner,

It’s not only about cache, If you read the above article carefully, it could be because of the file permission and restrictions as well, so please contact us via our support system with your site WP-Admin Login details and also with some screenshot or a small video clip of the issue so that our experts will check and provide you the best possible solution for it.

Regards, P-THEMES.

my provider does not allow changes to file permissions, so your theme cannot run correctly on my server. these changes are not described in the requirements on the theme page. it’s the first time a theme asks me to modify files on the server, and I bought some products from Envato. I demand acceptance of the refund. you know very well that this topic requires a valid key to work, a key that can be blocked by you when returning the money. it is a joke the reason for refusing to return the money

Hello, @zaRoadrunner,

Please contact Envato for Refund. We are the support team and we do not have any access to this.

Regards, P-THEMES.

Hello, @webwinkelvisie,

Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.