23210 comments found.
Every time I add a new page, the header background color is missing. I have to go into each page, scroll down to the very bottom and go into the skin>header>Background Color and change it to the correct color. I have to do this for every new page/post. Please help.
Hello, @TastyAd,
Please read and follow the instructions written in the below-given article, and if this will not solve your issue then please contact us via our support system with your site WP-Admin Login so that our experts will check it for you on your site.
https://smartwave.freshdesk.com/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-
Regards, P-THEMES.
how active the Newsletter Popup
Hello, @ziccia,
1. If you are using the WP Bakery version of the Demo then you have to use the Porto Modal Box element and set it as per your requirements, please read the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
2. If you are using the Elementor version of the Demo then you have to use the Porto Dialog Modal Box element and set it as per your requirements.
Regards, P-THEMES.
Hi, I have to temporarily install wordpress not in the root but in a subfolder, when I’m done I’ll export everything to the root of my site, are there any problems? thanks.
Hello, @Thompson1977,
With license please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
i am using elementor builder..
Hello, @karimullamedia,
You have to turn this OFF/Change from Porto >> Theme Options >> Portfolio >> Portfolio Archives as per your requirements.
Regards, P-THEMES.
i am using elementor builder..
Hello, @karimullamedia,
You are using the Header Builder on your site, Please go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and then you will find the Custom HTML element set under Header Builder for this Phone Number and you have to change it from there by clicking on the HTML element and finally publish it, and then it will work for you.
Regards, P-THEMES.
Dear Porto Team,
You have made a significant error in the latest theme update.
You have omitted to use any filter in myaccount/navigation.php, but instead you outright declare available Items in My Account: https://i.imgur.com/rh1xdUg.png
This means no other plugin can come in and add items here.
You should instead use wc_get_account_menu_items()
We already have 10+ Tickets about this issue, and there is no solution except modify your theme code.
Please fix urgently
Please use $account_arr = wc_get_account_menu_items(); so that other plugins can work with Porto.
Hello, @WebWizardsDev,
Thanks for your contact, This is not our Theme error, but we have designed our Theme like this for making it compatible with other Theme related plugins.
But thanks for your concern, we really appreciate this, Please write this query to our development department so they will look into it in more deeply with our upcoming updates of the Theme.
https://www.portotheme.com/wordpress/porto/documentation/support-customization/
Regards, P-THEMES.
We have already contacted your customization department and have not received a response in 5 days.
Our question is: WHAT FILTER CAN WE USE TO ADD ITEMS TO MY ACCOUNT?
Because you have removed support for the default woocommerce filter which ALL themes use
Hello, @WebWizardsDev,
Please send the reminder email to them again, they are a bit busy now and your email may be in the queue, once your email turn came, they will reply to you.
Regards, P-THEMES.
Ok thank you, I will email them again. And sorry to bother you with many messages. We just really need a filter there, so our plugin can add items. Appreciate your help.
No Problem we are here to help our Customers
Have a nice day 
....
Hi, with the latest version we have a blank page when we edit a page with wp bakery builder (visual editor only).
There is the warning : Uncaught Error: Minified React error #200; visit https://reactjs.org/docs/error-decoder.html?invariant=200 for the full message or use the non-minified dev environment for full errors and additional helpful warnings. at render (react-dom.min.js:227) at HTMLDocument.<anonymous> (admin-notices.min.js:7)
Hello, @webprintservices,
This is not our Theme but the WP Bakery and WP default editor Gutenberg issue.
Please go to WP-Dashboard >> WP Bakery >> General Setting and “Disable Gutenberg Editor” from there, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
thx a lot !! it’s work !
You’re Welcome!!!
I have a problem with mobile menu. When itens have submenus, like a category > subcategory, user must to click on the arrow. When user click on category item on the menu, it loads category page instead open the submenu item.
Hello, @arymaynart,
This is the default functionality of the Theme.
Sorry to say that but this is not possible, because the Parent Menu Item is also linked with any page, So when you click/tap on the Parent Menu Item it will take you to the particular page with which it is linked, So you can not set it as for open the Child Menu/Sub Menu Items or open all the menu items by default when clicked on a mobile hamburger, This requires Customization and if you want our paid Customization services you can contact our Customization team as well.
Regards, P-THEMES.
Hello, Why nobody reply to my email that I contact your customization team? I email to your team 2 email. first 10 hours ago and second 5 hours ago.
Hello, @toptechcomputer,
I am sorry but we are facing higher then the normal amount of request so that is the reason the delay occurs and also in between the weekend also there and we are OFF on weekend. that may be the reason.
Please once again ping them again with reminder email, hope you will get the reply otherwise if you are in real hurry, then you can hire any third party developer as well which better meets your requirements.
Regards, P-THEMES.
Well, Thanks for your reply. But I only trust your team so wish them can reply my email as soon as possible.
Hello, @toptechcomputer,
Really thanks for your such trust on us, For you now I am personally emailing the team to look at your query asap…
Thanks again.
Regards, P-THEMES.
Thank you…
How do I remove this SIZE GUIDE from the product card?
Hello, @igorychh,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
Regards, P-THEMES.
How to translate mini cart “ITEM”
i have tried loco translate, and found “%d ITEM” but not working
https://prnt.sc/vjxk1tHello, @Organd,
Please click on ”Sync” button and wait for it to Synchronize all the words from Theme Language files and then click on save changes and then search for “%d ITEM” as showing in this screenshot: https://postimg.cc/N9qghQnZ and change it as per your requirements.
And also note that you have to re-add or remove the product from the cart for seeing the changed because the cart works on Ajax so no change will be shown on refresh the page.
Regards, P-THEMES.
Perfect, Thank you so much
You’re Welcome!!
I need to reset my license, as the domain on which I installed it was expired and I want to use it on another domain. Thanks
Hello, @jamjahanzaib,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello I want to bring up the Reviews tab in the product page, I tried to activate the option that allows visitors to leave a review from the Woocommerce setting, but it didn’t work. How can I display it please?
Hello, @chribclick,
Please go to Woocommerce >> Settings >> Product >> Product Rating >> Enable Star Rating Reviews.
OR
Please go to WP Dashboard >> Products >> Select all products >> Select the Edit from dropdown >> Click Apply >> Then you will see the Comment options set as Allow. http://prntscr.com/hb7fn9
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Problem solved. Thank your for your reply.
You’re Welcome!!!
Hello,I have two questions and need your help Question one: why can’t the two codes purchased today be used in WP? Question two: If my domain name is updated now, can the license be reset?
Hello, @daiwei951128,
1. Can you please explain What issues you are facing more clearly? If possible with the help of screenshots for my better understanding so that I’ll check and provide you the best possible solution for it.
2. Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
Please, I have changed hosting and now my license doesnt works. Can you reset it?
Hello, @triskelion,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
Do you have sale for this theme, for Black Friday please ?
Hello, @Jovanpanetie,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we do not have any plan for the Sale on Theme so now you have to purchase it on its regular price.
Regards, P-THEMES.
Hi,
Not problem, Sorry I don’t buy it. It’s sale period, you don’t do this, i’m gonna choose other theme and product who create sale for customers.
Hello, @Jovanpanetie,
Sure you can… Have a nice day
Regards, P-THEMES.
The mobile menu (Hamburger Icon) Does nothing when you click on it. Please help.
Hello, @TastyAd,
Please deactivate all the third-party plugins and check back your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site.
And if the issue will not solve then take your site complete backup and remain all the third-party plugins deactivated on your site and share your site WP-Admin Login details and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that our experts will check and solve the issue for you on your site.
Regards, P-THEMES.
Hello,
I used this theme for another domain, then I decide to discontinue that domain and move to a new one. How to use the change the purchase code to a new domain? Because I no longer use the previous one.
Kind regards
Hello, @gsquare,
You have 3 purchase code as listed below, Please let me know which one you want to reset so that I’ll reset it for you and please with a same format as I listed below now with the complete code as this is highly confidential or you can also share the Domain as well.
31be08f4-****-****-****-************
c6a7fc2a-****-****-****-************
cca18b55-****-****-****-************
Regards, P-THEMES.
Hello, please reset the 31be08f4…. code Thank you!
Hello, @gsquare,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you!
You’re Welcome!!!
I try to activate the theme but I get the message “Purchase Code is not valid!!!” Any suggestions?
Hello, @gsquare,
Please go to Porto >> Theme License and try to activate the Theme from there again and if finds the same issue then please try the below-listed solutions one by one, Hope this will solve your issue.
It’s because your server environment can not access our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable the curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hi , I have raised a ticket . Can you Please solve it to at the earliest as the woo-commerce products are not displaying . Its urgent
Hello, @manishchahal,
Can you please share your support ticket No# so that I can ask from support department for your support ticket.
Regards, P-THEMES.
107138 – Please check it fast , as the products are not showing !
107138 – Please check fast as the products are not showing
107138
107138
107138
107138
107138
107138
The Ticket Number is 107138
Hi,
Before this I used this theme for another domain, then I decide to discontinue that domain.but i deleted wordpress on old domain.now i am unable to deactivate form old site . How to use the change the purchase code to a new domain? Because we no longer use the previous one.
Best regards
Hello, @karimullamedia,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
