359 comments found.
Dear Team! Sadly your support page doesn’t accept my purchase code, plus this purchased theme is not even listed there so i can’t use my 6 months of support. How can we resolve this problem? I need answers for my questions like: How to change the main currency (USD $) to something else, we need it in HUF that’s how we charge our customers.
Thankyou in advance
Hi there,
Thanks for writing in! Alloggio theme is listed for sure and please check if you have selected correct profile (Edge) and theme. Also you can check our article on where to find your purchase code.
So please try to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, where i enable the amenites section you have in b2b demo below our menu section? i cannot find a widget “amenities”. How i can make it like demo? Thanks
Basically i cannot find amenities list widget its like it missing Thanks
Hi there,
It is our Amenity list widget and you can add it to any of your pages.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, But I cannot find it in widgets, That’s the problem. I cannot find it in elementor widgets Is there a bug or something? Thanks
Hi there,
Could you please provide us with your website URL? Once we test we could see the Amenity widget available. https://www.dropbox.com/s/hivo9yypz2ylbp5/Screenshot%202020-12-07%20at%2013.40.05.png?dl=0
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i will send creds oflline in private message THnaks
Hi Guys, i just send a private message with details Many Thanks
Hi, did you find time to check it pls? Thanks
Hi there,
Once we check we do see that your mail got responded to so please continue the conversation with our support team for any further assistance.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Pls inform support team that there is an issue with theme demo import. I have test it to 2 celan installations and the amenities widget 1st. i not showing in Qode Widgets and when i managed to show up by enable the normal theme and not the child theme, the css was a mess.
Pls my support expired few days ago, but this is a problem with the theme and you must help me resolve it THanks
Pls inform Milos about it i have send email, its importan to resolve it Thanks
Hi there,
Thanks, we do see that your request has been responded to so please continue the conversation with our support team.
If you still need assistance you can always consider extending the support license.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I want remove spinner text “Alloggio” when load home. I can’t remove this…
Hi there,
Thanks for writing in! Within our Alloggio Core Options > General > Enable Page Spinner, if you choose Textual page spinner you will get access to the text field where you can change the text to suit your needs.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
I have a question about the booking system. The prices of our apartments change seasonally, which means that there is a post-season, pre-season and high season. In this case, our prices are either higher or lower. The question would be, can the booking system differentiate between these periods and show the correct price, depending on the period in question?
Thank you in advance,
Vanda
Hi there,
With our seasonal price you could set a certain price for your weekends for example. This way you can make a specific price for your weekend.
If we somehow misunderstood you please let us know.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I would like to hide the “Availability” section from the rooms :
What I did is : Alloggio Core Option > Rooms > Enable Availability “No” Also Edit Room > Features Settings > Enable Availability “No”
But I still see it in my room’s page. Not a question of cache, since i’ve cleaned it and also checked from another browser.
What can I do?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
some presale questions:
1.What booking engine are you using? Motopress which has also PDF INvoices? If not does yours has PDF invoices.
2. Can you 2 way synchronize bookings with i.e. booking.com, expedia.com for multiple rooms of one kind. i.e. you have 4 2 bed rooms 4 single bed rooms 4 double bed rooms
Hi there,
Thanks for taking an interest! 1. The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose, so you can possibly use some WooCommerce extension or add-on for this purpose
The customer that book a room do get a notification mail once they go through the purchase. For invoices you can use this extension from WooCommerce.
2. No, unfortunately not. Booking is integrated part of the theme that can be managed within your WordPress installation only.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks – not so good as today hotels usually book also via those online platforms and need definitely a 2 way sync for all of their rooms. Sad that yours is not doing it. We found until now only MotoPress doing it and wondering why nobody else integrated it meanwhile as all is GNU GPL.
Hi there,
You could possibly try to achieve this with some extension however we can’t guaranty it will work as it has not been tested with our theme. We have passed this suggestions to our dev team for consideration.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, thank you for your hard work, i want to ask if you support multiple rate
Example:
01-03 December 2020 – Sold out 04-06 December 2020 – $1000 07-15 December 2020 – $600
Hi there,
Thanks for taking an interest! Could you please explain your intentions a bit more, so we can be sure what exactly you refer to. You can also check our documentation that can help you. https://alloggio.qodeinteractive.com/documentation/#2_room Keep us updated.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello I love your Theme. What I need to know if an additional payment gateway can be integrated. Thank you!
Hi there,
The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose so for payment types you can select them in Woocommerce > Settings > Payments here as well as you can read more about payments for Wocommerce here.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, First of all congratulations for the wonderful theme! I have a little issue with the room’s description : Once i’ve edited everything about the room, everything changes except the descrition, which remains with the default text “Lorem ipsum…..”
I saw in the comments someone had the same problem and you answered to submit a ticket. I’ve submitted it 2 days ago..Please answer ASAP. (Reuqest 78905 ) Best regards,
Hi there,
We found your request that you submitted yesterday. Agent has been informed, it will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I found the page by searching for /room after my domain but can’t edit it.
Thanks
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi can you urgently answer my question on your support site, that I have to publish the site. Thanks
Hi there,
Agent has been informed, your request will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a purchase code that is saying it is already in use with another domain which is not the case. How do I get a new one or reset the old one?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Still waiting for the activation email so that I can send a support ticket. No it is not in my spam folder.
Hi there,
Your account has been verified so please submit a request and our support team will help you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Pre-purchase Question :
Hello everyone, I really like this template but I have a couple of questions before buying it.
1. Why the booking engine does not appear on mobile view (the one on the initial slider – check in, check out…)? Is it hidden on purpose? Am i able to show it?
2. Are all the slides on this template made with Slider Revolution? I would like to have a video on the homepage, instead of a static image, and so for some other pages. If they aren’t made with SR, am I able to insert a video anyway?
Thanks
Hi there,
Thanks for taking an interest!
1. Once we check, the booking can be found visible underneath the slider on mobile devices.
2. Yes the sliders are made with Revolution slider and you will be able to add a video instead of an image for sure.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I am unable to remove the logo of Alloggio at the very beginning when the site loads. Please advise on how to do that.
Hi there,
Thank you for reaching us!
Within our Alloggio Core Options > General > Enable Page Spinner, if you choose Textual page spinner you will get access to the text field where you can change the text to suit your needs.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, 1. how can i change the text “Alloggio” when page loads ?
THnaks
Hi there,
Within our Alloggio Core Options > General > Enable Page Spinner, if you choose Textual page spinner you will get access to the text field where you can change the text to suit your needs.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, can I change the currency from $ to €? tks
Hi there,
Thanks for taking an interest!
You do have an option to set the currency within the theme options and the default WooCommerce settings.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thanks for the reply, but i didn’t find the option to change currency in the theme settings and i don’t use woocommerce on the site. I need to change the currency in the “room list” preview; can you give me more precise indications on where to change $ to €? tks
Hi there,
The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose. So changing the currency from WooCommerce settings will be applied to the Room as well.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, the support site is not reachable, I’ve been trying for more than forty minutes and it doesn’t load. So I write the request here:
“Hi, on the site I need to make several pizzeria-type menus other than the restaurant. I then tried to create the restaurant and pizzeria category thinking they would not come out on both sides. another new block menu list created. How do I separate the menus? then how do I translate the menu items for other languages, which the polylang plugin does not find this plugin, what can I do?
Hi there,
Thanks for writing in!
We have located your request and can see that it has been responded to, so if you need any further assistance please continue the conversation with our support team.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I wrote to you in your support for a room page and checkin translation problem. Please let me know, thanks
Hi there,
Please be patient, your request will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Just reply that I wrote this morning and nobody answered me in the supportJust reply that I wrote this morning and nobody answered me in the support
As soon as you are able to answer my last two requests on the translation of themes and rooms. Thanks
Hi again,
Agent has been informed, your request will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I am still waiting for your reply regarding the translation of the check-in of your accommodation theme. I also need to translate the calendar of your form into Italian. I tried to translate the Core Lodging file but it doesn’t work then other words are not even present to translate them. I await your response
Hi again,
Agent has been informed, your request will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Forgive me you are answering me from support for wrong things. I don’t have to translate the title of the form but I have to translate all the entries of the form like the months as OCTOBER and the days. In Lodging core these items are not there so try to understand well what I am asking you because you are not solving the problem for me.
Hi again,
Sorry for the misunderstanding. Our agent has replied again.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I would need to kindly know for today how to translate the datepickers for more languages, because you solved me for the main one in Italian but now I need it translated for English and Spanish. Please answer me today that I need this, please, Thanks Fabio
Hi again,
Agent has been informed, your request will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Demo content can’t e imported. Day 3 and it is still 98%. I have opened a ticket but no response from the support.
Hi there,
Agent has been informed, your request will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
are photoshop files (psd) included
Hi there,
When you buy Alloggio, you can contact our support agents by submitting a request on our helpcenter in the upper right corner and one of our agents will provide you with the psd files.
Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is it possible to access the booking demo or receive documentation to understand its functions?
Hi there,
We can’t provide access to the demo, but you can see the documentation on this link .
Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
