8684 comments found.
Hi Guys.
Firstly, great update.
Secondly, any idea why my side cart always shows as empty but should I change to dropdown cart or click the cart page, I can see the items added to the cart.
It is really odd why side cart always shows cart empty (in fact, it shows no text whatsoever, just blank white).
Thanks in advance.
Hi Imagesofdorset! We are sorry but right away (and the update was published on October) we didn’t receive any similar reports, so we don’t have a ready solution for you, probably related to cache or other plugins. Try to disable a possible cache plugin you may have.
Thanks for the quick response. My cart is also empty in sidebar widget, and I do not use any cache plugin at all. Ive tried disabling all but Uncode plugins and the problem still exists.
Thanks anyway.
Hi Imagesofdorset! So it’s even more odd since the mini cart widget is part of Uncode from version 1.0, I don’t remember a single similar report, try to see if you have some errors in the console, if your host is blocking Ajax or cookies somehow.
Hi There.
Have done this and I get the following:
XMLHttpRequest cannot load https://imagesofdorset.com/?wc-ajax=get_refreshed_fragments due to access control checks.
Failed to load resource: Preflight response is not successful Selected ElementAny idea as this seems to just start happening for no reason.
Thank you.
Hi Imagesofdorset! This stuff deal with host permissions, as you can see some assets cannot be loaded to the “due to access control checks”. If you search on Google you can find a lot of articles (not related to Uncode): https://www.google.com/search?q=XMLHttpRequest+cannot+load+https%3A%2F%2Fimagesofdorset.com%2F%3Fwc-ajax%3Dget_refreshed_fragments+due+to+access+control+checks.&oq=XMLHttpRequest+cannot+load+https%3A%2F%2Fimagesofdorset.com%2F%3Fwc-ajax%3Dget_refreshed_fragments+due+to+access+control+checks.&aqs=chrome..69i57.500j0j1&sourceid=chrome&ie=UTF-8
Hi ionette, and thank you for the report! From here the scroll works as it should, here I’m skipping videos with a MacBook trackpad: https://undsgn.d.pr/KBlJwr
Anyway, I pass the report to developers so they can check on their end.
Many thanks. I can’t send you my screen shot, but with my MacBook Air trackpad, it is really crazy (my client experiments the same issue) Best
Ok I reported the problem even if here it’s fine!
Ok, meanwhile is there a way to deactivate the scrolling inside the lightbox?
Try to update these files with the versions you find here:
wp-content/themes/uncode/library/js/plugins.js wp-content/themes/uncode/library/js/min/plugins.min.jsBe sure to clear the cache of your browser.
Already done. But no difference
In less then 1 minute? Cause we still your website has the old codes…
I’ve changed these files 2 hours ago
How is possible that you changed these files hours ago, if we passed a modified version just 4 minutes ago?
ok, 2 hours ago I’ve changed these files with Uncode’s indications for 2.3.0.6. You haven’t told me these 2 files were just born 4 mn ago !
Anyway, if you refer to these ones ( https://undsgn.d.pr/O8Y3Sl ), I really don’t get the link with the Windows Surface issue..
Me too but I’ve tried everything before I contact you.
Ok…
By the way, many thanks it works perfectly with these new files. ” Je kiffe”
Thank you for the confirmation! 
When I use WP Rocket and Woocommerce, the cart icon that has a dot that shows the number of items in cart will not show. This is because you are using php to generate that dot, and the caching defeats that.
It would be nice if, perhaps in future version, that you can implement that item number on the cart icon to be shown using AJAX instead of php, hence not affected by the cache of the page. Thanks!
Hi jasmine012489! Please follow the official notes from WPRocket: https://docs.wp-rocket.me/article/27-using-wp-rocket-on-your-ecommerce-site
it appears the tutorial is for theme developers, and they are not specific for Uncode. Would you let me know what files snd what code to change in Uncode?
Hi jasmine012489! The fact, is that they don’t have a tutorial specific for Uncode, since this is the same for all themes you use with WPRocket. They simple states this, nothing reserved to developers, just an option: “go to WP Rocket → Advanced Rules and enter the following value in the Never Cache Cookies field: woocommerce_items_in_cart”.
Um. let’s make sure we are on the same page. Uncode uses PHP (as oppose to AJAX) to display the cart icon total (the little icon that is at the menu bar, at every page).
If I Never Cache woocommerce_items_in_cart, then everyone with something in cart will see the un-cached page, and that includes all the pages, that means the home page, the shop page, every single product page etc. That would defeat the whole purpose of caching.
That is why, in that same link that you posted, WP Rocket suggests theme developer to not use PHP, but use AJAX to show that little number on the cart icon in the menu bar. They linked to this tutorial on that page, which is for theme developers (you) to implement:
https://wp-rocket.me/blog/using-woocommerce-dynamic-cart-wp-rocket/I hope I am making sense. Hope Uncode can implement this AJAX way in future. Thanks!
Hi jasmine012489! My bad! Yes, sorry you are right you don’t have to insert that cookie in WP Rocket settings because otherwise no page would be cached. I got confused because I kept thinking about how things used to work in the past… but, it is not true that our shopping cart works only via PHP. It works via Ajax since version 2.3.0. In fact, here you can see that the badge is updated via Ajax since the number is not in the source code (and this page is cached with WPRocket): https://undsgn.d.pr/V429dW
Ok, looks like we are on the same page 
You are right that when I add to cart, Uncode uses AJAX to show the item count immediately. That is great.
However, after I add to cart, if I then navigate to some other page (eg if I go back to the home page), then Uncode would use php to display the item count. So I only load the cached page. And the item count on the icon disappeared.
It is either that, or somehow caching makes AJAX forgot to run when visiting a new page.
Hi jasmine012489! No sorry, as you can see it uses AJAX if the page is cached: https://undsgn.d.pr/Z2zeH8
Now if something is not working as it should on your website, this is something we cannot evaluate or debug from here.
I must say your source code looks a bit different than mine. Mine is missing the additional-icon-container class after the cart-icon-container.
Also I wonder what is your WP Rocket setting? Do you need to exclude anything?
in fact, I find that even with WP Rocket disabled, there is no AJAX call at all in a fresh page load (unless you click on adding something to cart). is there any setting in Uncode to get this to work?
Hi jasmine012489! Uncode uses both PHP both Ajax, depending if the page is cached or not. You can see in our homepages (please check the video we sent) that it uses Ajax, while in internal pages it uses PHP (demo homepages are cached, while internal pages are not cached). Now, as told if something is not working for you as expected, we need to inspect your website since we don’t have other similar reports and as you can verify from the demo, WPRocket cached pages work as they should.
So you mean Uncode will detect if a page is cached or not and only use AJAX if it is cached? May I ask how Uncode detect if a page is cached or not?
I indeed go through your demo site and it seems none of the shop pages are cached. (I understand your video is not from your demo site). Perhaps let me know what is the WPRocket setting you use, do I need to exclude anything etc. Thanks!
The video is from our demo site (and as you can read in the source code these pages are cached with WPRocket): https://undsgn.com/uncode/homepages/shop-boutique/
https://undsgn.com/uncode/homepages/shop-classic/
As already told, if something is not working as it should for you, please open a ticket or show us your website.
I just setup a new test site, with latest version of WP, Uncode, WooCommerce and WP Rocket. 1 product and 1 home page. And out of the box, the AJAX on the home page is already not working. So this is mostly likely a bug, or need some special setting.
I can send you my test site. However our support expired. Can I send you through email?
Hi jasmine012489! We are sorry but we cannot accept private email for support, by the end this is the sense of Envato support expiration. Otherwise all uses should expect the same. We as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests.
Try to use this in your Child theme, but if this doesn’t work for you too we need somehow to access your installation privately:
function uncode_child_wc_refresh_fragments() {
if ( ! class_exists( 'woocommerce' ) ) {
return;
}
echo "<script>!function(e){e(document).ready(function(){e(document.body).trigger('wc_fragment_refresh')})}(jQuery);</script>";
}
add_action( 'wp_footer', 'uncode_child_wc_refresh_fragments', 1000 );
That does the trick. Thank you!
So it really is a bug that Uncode forgetting to run the AJAX stuff. Hope it can be fixed in future version. Thanks!
Hi jasmine012489, and thank you for the confirmation! This code just triggers it in non-WooCommerce pages, yes it will be inserted in the next update.
Hi, After one of the last updates uncode theme conflicts with Product Tabs Manager for WooCommerce plugin by BeRocket. When I go to the plugin settings page to set locations in the tabs section for the location appears the message: There has been a critical error on this website. Please check your site admin email inbox for instructions. I enabled the wordpress debug mode and I saw that there are some conflicts with uncode files. If I disable uncode theme the plugin is working as expected. Please check this out. Thank you.
Hi anavasquez, and thank you for the report! Sincerely, this is not possible to give support for WooCommerce extensions, also the not official ones created by 3rd party authors. Anyway, can you please explain what are the “locations”?
Anyway, if you need private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello again and thank you for the heads up.
After a little deeper investigation we believe we have fixed the problem. Here is the patch: https://www.dropbox.com/s/vuhm2vpy3wsf5vf/filters.php?dl=0 Use this file to replace, on your server, the file uncode/core/inc/compatibility/woocommerce/filters.php
Let us know, best
Hi, I just came here to let you know that I solved the problem but you caught me. ;=) Well yes the problem was with the file filters.php at line 638 where a call to get_review_count() returned null and created the fatal error. It should be moved to the next if statement. Thank you very mach anyway!
Hi anavasquez, and thank you for the confirmation!
Paypal is not enable to work with your theme, I tried several times testing a product and only I get a message: “Don’t see the secure Paypal browser? We’ll help you re-launch the window to complete your purchase. Click to continue” an then the window close and nothing happen. I know that my support expired but this is something that should be working even if the support is expired.
Hi chrisbravo! We are sorry for this issue but claim that PayPal is not working with Uncode is quite a big affirmation, we daily see users with PayPal enabled, and none of them have this issue. In fact, if you search on Google you can find dozen reports, and none of them are related to Uncode.
Do you have the latest version of WordPress, WooCommerce, and Uncode? Did you deactivate all extra plugins that may interfere? Please, at least, share the link to your website so we can check if there are some visible errors.
hello, are there any plans to make the theme compatible with elementor?
Thanks for your answer in advance
cheers mike
Hi xepono! Thank you for interest, but it’s not information that we can make public for competitive reasons. Please understand.
Hi, love the theme. Will it be compatible with woocommerce 4.8 soon?
Hi audiopros, and thank you for interest! Yes it’s already compatible with WooCommerce 4.8 (and it’s also ready to 4.9), but in this page sidebar we don’t still have this option as admin (thank you for report, I alert Envato to add this): https://undsgn.d.pr/SlD0Kk
Awesome, thanks for the quick response!
Thank you for interest!
Hi, how do I import templates from slider revolution? It keeps asking to register the product, but according to your docs this isn’t necessary. I’m running the latest uncode version.
Hi conorob25! When you buy a theme that bundles some Premium Plugins like Slider Revolution, you are free to use these plugins in your website, but you cannot unlock or use reserved and premium features. This is the same for any theme you buy on ThemeForest. If you need to unlock the full features you need to buy your own version of the plugin, and register it with your license (otherwise, marketplace like CodeCanyon will have no sense to exist, if with modest cost of a theme an user could buy a theme with the top plugins packed inside). Please find all info you need here: https://support.undsgn.com/hc/en-us/articles/213454629
Hello, my website has an extra white space that just started appearing above the footer and pushes the footer down so it gets cut off. We haven’t made any changes to the website except for updating the theme recently so it is an issue with the theme. How can I correct this? It occurs on Chrome and Edge, but FireFox and Safari are fine.
Hi Hurricane4x! Unfortunately, we don’t have any other similar reports, so it’s not easy to understand. Please share at least a link to your website so we can understand the settings/layout, and try to replicate the issue.
*.com
Hi, please try to use this code:
@media (min-width: 960px){
body.menu-offcanvas .menu-wrapper {
display: table-header-group;
}
}
Thank you. That seems to have done the trick.
Thank you for the confirmation! The fix will be introduced in the next update!
Hi! After the last update we did our css magically corrupted. Navbar is now translucent, some colors arent showing anymore, buttons are also not styled anymore.
Alot of style vanished. Any reason?
Hi capinio! Are you compliant with the Max Vars in the System Status? https://support.undsgn.com/hc/articles/214000785
Specifically, this seems a possible issue with Max Vars not respected: https://support.undsgn.com/hc/en-us/articles/213459869
Otherwise, if you are complaint probably you have extra plugins that consume more Vars, so you need more then 3000 (this is the value calculated for the Uncode theme and packed plugins).
You were absolutely right! After upping it to 9000 and then changing the theme settings again, it is now perfect. Thank you!
Hi capinio, and thank you for the confirmation! Anyway, when working with WordPress or other database driven solution is always a good practise to perform some periodic backup: https://support.undsgn.com/hc/articles/360001216518
Just a suggestion, since now with 9000 you can stay safe!
I was doing backups, unfortunately since the last working one alot had changed and the newest was corrupted, so in the end it wasn’t a total train wreck! Stay healthy guys!
Hi capinio! Yes it was just a reminder/suggestion!
Hi, we’ve inherited a site that uses an old version of this theme and unfortunately the previous developers edited it directly rather than creating a child theme. We have the latest version available, however in order to see what’s been edited originally we would need to compare with a clean copy of the theme version the site is on.
Do you have any archives available from which we can download version 1.6.42? We need to be able to diff this clean old version with the edited theme in order to safely update to 2.3.1
Appreciate any help you can give on this!
Thanks
Hi joshmbedford! Please send a private message from the form you find on this page: https://themeforest.net/user/undsgn
Hello I have problem with the form I dont have product name is write shop automatic How I can get the product name? https://ibb.co/8dPDqy5
Hi EasyCommunication! What is “product name” in a form? sorry but this doesn’t seem to be any native form of Uncode. Is this form created by an extra plugin? In case please share the link to this form, and give us more precise info if this is not something native of the theme.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi celediaztristan! We are sorry for this problem but we don’t have other similar reports, if this is a problem of Uncode as you states here you should read thousand of messages, since everyone use the Frontend Editor, but it’s not the case.
The only possible known issue (but it’s not related to 502 server error), maybe the use of RocketLoader extensions from Cloudflare): https://support.undsgn.com/hc/en-us/articles/360000801349
PS: In all of this we give from granted that you are using the latest version of Uncode, that your server has not updated something without notifications, and that you are not using extra plugins that can create this issue.
Yes I have everything updated, and I use Cloudflare but I don’t know if that function is active. But I have never had this problem. This says my hosting provider. It is normal?
Previously, there was a large part of the servers that used a system to count concurrent requests that was not up-to-date, not counting many of these requests, causing the limit established by the contracted Hosting plan to not be applied correctly.
As of 01/04/21 at noon, all our servers already count the concurrent requests correctly, thus applying the limits correctly.
Your domain, as we can see in the error logs of your domain:
“Latest errors”
The limit of 25 established by the Professional plan is being exceeded, with 26 concurrent requests.
Hi celediaztristan! We are sorry but we cannot know your host limit, anyway this seems something really odd from your host. The Uncode Page Builder is just a tailored version of the popular WPBakery Page Builder, also searching on their support page the last message reporting a 502 message is from one year ago (and don’t seems something similar to your problem): https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments?utf8=%E2%9C%93&term=502&from_buyers_and_authors_only=0
Yes we confirm that the 502 is a server error as for definition, in a few words they changed something in their setup (and this limit is really low): https://www.google.com/search?q=502+error+message&oq=502+error+message&aqs=chrome.0.0i457j0i22i30l4.3803j1j1&sourceid=chrome&ie=UTF-8
But they talk about error 510 not 502.
In fact, you referenced a 502 error, but as you can see no other users report the same, no here, no in the WPBakery comments, so this is something related to your host as confirmed by them (by the way they introduced a limit on your plan, definitely not an issue of the theme, or not an issue of the Page Builder, just a change they introduced).
How did you say it’s a very low number, right? It is not normal that my small website with almost no traffic reaches the limit so fast. What is a standard value of concurrent javascript requests?
This is the first time I hear about something like this, so this is absolutely a very low limit they have introduced now to save some of their resources. Honestly Celediaztristan, if Uncode or WPBakery Page Builder would have used more than average resources here you would have found thousands of similar comments but it’s not the case. Why after they confirmed you that they have introduced new limits you claim to us as if it were a problem with the theme?
I am not claiming you. I just don’t know what’s going on. When I wrote to you I still did not have the information of the hosting provider. Thanks for your information
Ok thank you for the confirmation.
Hello, my site has an extra white space in the footer that I can’t remove. How can I get rid of the extra space? The site is carolinaschoolforinquiry.org
Hi thegildagency! It seems you have the Footer copyright area active, please check this video: https://undsgn.d.pr/Dzyq1O
Please check this options (or the Content Block container, from here we cannot understand how this is build in the admin): https://undsgn.d.pr/EHUgd6
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you!
Hi thegildagency, and thank you for the confirmation!
Hi, is there a built-in forum option in there?
Hi birkmanit, and thank you for interest! No, we are sorry but you will not find a build-in forum option in any of the popular themes, this is something, this is something that can be achieved through the use of particular specific plugins (since there are many functions required).
Thanks for your reply! Would you please direct me towards a suitable plugin?
Hi, most of them have slightly different functionalities, the most popular are BBPress and BuddyPress.
Thank you!!!!
Thank you for the confirmation!
Hello.. Can I use this template for my personal website needs, and I want to use it for 2 of my own websites. can I do that with a regular license purchase?
Hi Aksapix_Std, and thank you for interest! When you buy an item on ThemeForest you can build 1 final website with 1 purchase code (this is the same for any theme you buy): https://support.undsgn.com/hc/articles/115000880409
Hi. I need to create a website for a company that sells products. Within the institutional website there will be a shop visible only for registered users. I thought about dividing site and shop (subdomain), but is it possible to use your theme in both wp installs with 1 license? www.domain.com and shop.domain.com?
Thanks.
Hello and thank you for your interest.
If the final product is the same, one license should be enough for both the domain and the subdomain. More info are available here https://themeforest.net/licenses/standard If you have doubts, however, since these policies pertain to Envato directly, I recommend contacting their support for any clarification: https://help.market.envato.com/hc/en-us
Hello i have a problem when updating the cart the cart update button is disabled, and i see bugs in the console when i click on it, i tried to diable all plugin it’s not it, and i’m using latest version
cart.min.js?ver=4.8.0:1 Uncaught TypeError: t.addClass(...).block is not a function at n (cart.min.js?ver=4.8.0:1) at Object.quantity_update (cart.min.js?ver=4.8.0:1) at Object.cart_submit (cart.min.js?ver=4.8.0:1) at HTMLDocument.dispatch (jquery.min.js?ver=5.6:2)
https://d-a-r-y-a.store/Hi itay-h! We are sorry but other users are not reporting the same problem, and for what we can see you also have error in the homepage triggered by extra plugins: https://undsgn.d.pr/fjJ038
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution! Thank you! https://support.undsgn.com/hc
I disabled all plugins and you are right but the plugin that is causing this problem is Uncode WPBakery Page Builder
Actually, in my opinion, the issue is due to the fact jQuery main script is loaded three times, one time in the right way, and two time from a CDN resource, and WPBakery can’t be the culprit in this case: https://undsgn.d.pr/iRHGK2 Any idea what plugin does this?
Hello, is it possible to display breadcrumbs only on certain woocommerce pages and not on others? I created a content block for my store page but I don’t want to display the breadcrumbs on this page.
Thank you
Hello! I’m not sure to understand where you would like to hide the breadcrumbs, but if you talk about the main shop page, you can disable the breadcrumbs for all the Product Archives (the main Shop page is actually a product archive) from the Theme Options just enter its backend and hide the breadcrumbs from the Page Options: https://undsgn.d.pr/pPgRPN or you can hide them via CSS:
body.post-type-archive-product .row-breadcrumb {
display: none !important;
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
super thank you, and to remove the thread of Ukraine on the product category page?
Thank you
Hi christineperrin, and thank you for the confirmation! Sorry what is ” the thread of Ukraine ”, I think we need to check your website to understand…
oh sorry…I meant breadcrumbs
Hi christineperrin, in the Theme Options > Single > Product > Content > Show Breadcrumb: https://support.undsgn.com/hc/en-us/articles/115004201169
Hi! I just realized that the text on the DROPDOWN menu (on the contact form) on my page are white in color (was fine before). And since the background is also white in color, that means the text doesn’t appear until I mouse-over each of them.
Any idea how to fix this? Thanks!
Hello werkwerk!
Could you share your site url so we can better understand what the case is, please?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there! Here’s a screenshot of it—> hope that helps!
https://www.screencast.com/t/UAVlCwoY87tcThanks!
Hello and thank you. May I ask you what browser and what OS do you use please?
If you are on Windows, this snippet could fix the issue:
select option {
color: #303133 !important
}Replace the hex color with the value you prefer, of course. You can paste the snippet into “Theme Options > CSS & JS -> CSS” or into your child theme, if you have one installed.
It works! Thanks much!!
You’re welcome. Thank you for confirming.
