8684 comments found.
I would like to report a bug to you. The “sort by” drop down menu (eg https://undsgn.com/uncode/shops/shop-metro-sidebar/) is not working on iPad. Strangely, it works fine on iPhone. (latest version of iOS) Hope it can be fixed in future updates. Thanks!
Hello! Sorry for the issue and thank you for the heads-up, you’re right. Many apologies. Please, to the last version of Uncode (v.2.3.4) replace on your server the files:
- wp-content/themes/uncode/library/js/app.js
- wp-content/themes/uncode/library/js/min/app.min.js
with the ones available here: https://www.dropbox.com/sh/ta3ydc8jj8th006/AAB7ywJq6G6HbKpyf-DedspKa?dl=0 and let us know.
Best 
The radio buttons on my contact form don’t work when I check them? https://campingdestillehoek.nl/boeken/
Hi! Sincerely, we was able to send a test message “Bedankt voor uw reservering. Wij nemen zo spoedig mogelijk contact met u op.”. The problem seems that you have used the Skins incorrectly and the radio button (small circle) selection is not visible, please try to insert a code like this:
.style-light input[type=radio]:checked:before, .style-dark .style-light input[type=radio]:checked:before {
background-color: #f9a039;
}If instead you refer to the fact that you don’t receive the email (the form is not working), please follow this documentation: https://support.undsgn.com/hc/en-us/articles/214006365Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi,
Is there a way to create a section that user can hide and show?
For example, I would like to create in my WooCommerce site a row with multiple product filters. But theres a lot of them, and when site is loading I would like to hide them on default. But if a user would click “Show Filters V” link or button this section would reveal.
Is it possible?
Hi SmartyMockups! Do you need something like this? https://undsgn.com/uncode/shops/shop-grid/
In case, please find here all the info: https://support.undsgn.com/hc/en-us/articles/360011115877
Ehh, thank you! This is the reason why I love Uncode:D
I still love Uncode, but I`m having a problem with one more thing:)
My products are in few categories and in many sub categories. The problem is when I have Filtering switched to on, the only Categories that are show are the one from actual page. (I have 15 products on main page, and the categories that are listed are only for those 15 products – but there should be much much more categories).
I can switch to Pagination on. Then all categories are shown up. But there is no hierarchy for them. There is no parent and child categories.
What I would like to achieve is to turn on Filtering and have only parent categories above products. But I need to show ALL categoried for all products not only the first one. Is is doable?
Hello again, a filter is supposed to work in that way, it reduces the amount of items instead of showing all the items available for the current query. If you need to point users to different categories maybe you could use instead the “Widgets Filter” option with the Product Categories widget in it:
Let me know, best 
Hi, I humbly disagree:) In this way user thinks that my shop has 3 types of items when in reality there is much more – it may by quite confusing:)
Yes, I would like to create my own custom Widget Filter panel, but then I would like to have option to toggle it on and off. Just like the Filtering options. I wonder is there any Uncode widget that could help me to achieve someting like this:)
Hello again, all available features are shown in our various demos and we can provide help and support for what is featured only, sorry. However, feel free to send us a feature request so we have also your suggestion once we evaluate next updates!
Thanks, maybe I will do this:)
But I would like to do a quite simple thing:) I would like to add few Visual Composer elements (in this case some WooCOmmerce filters) into a row.
This row should be hidden by default and showed when user click on a button, text or link?
Isnt there any way you could guide me (even in general) into making something like this?
Hi SmartyMockups! I’m sorry but I think we have already answered your question, no? Either you can use the filters we have shown you, or you can use an accordion with only one panel, or you have to create a little code (if you don’t know how to do this, you can find our suggestions https://support.undsgn.com/hc/en-us/articles/115000555209 ).
I think that there is no need to be nervous about
. Thanks for you anwsers, I`ll try to figure it out somehow.
We’re not nervous about it
We’re just saying that we think we’ve already answered this question, it’s not because it’s asked with other words that the answer is different 
Hello, is there a way to use ‘Animated Highlighting’ in ‘Dynamic Heading’? Thanks.
Hi FrankyLabs! We are sorry but this is not an option, the ‘Animated Highlighting’ is a shortcode applied to the text, and when you activate the ‘Dynamic Heading’ the text area go away (since all these options cannot be taken into account), ex: https://undsgn.d.pr/HbHnzU
Hi, i just bought the theme, iam cant find how to install the (Blog Culture in that theme) ..do you have any idea?
Hi stathopon! If you need only this layout you can use the Selective Import (and remember also to import all the blog posts as specified in the documentation): https://support.undsgn.com/hc/en-us/articles/214001065#&gid=1&pid=3
You can also follow this video tutorials that explain the two different methods: https://www.youtube.com/watch?v=wKd7gm1uRE8
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
i try it all, but still not upload the Blog Culture,!
Hi stathopon! Did you check if for some reasons this page is in the your Trash (as long as possible Posts etc)? Otherwise, please open a ticket as suggested so we can access your installation and help!
Hello ! I use uncode on 5 sites for a while now. Fantastic theme and work ! My support licence is expired but I come to inform you about what seems to be a bug on the last update : on regular woocommerce page (no content block, theme setting on ‘inherit’ for Woocommerce/content block), we can’t set a custom thumbnail size for product grid from the customizer page. That was working before, i used it and it worked on the same website, but since my last update this setting has no effect and it’s always the full image that is loaded. The whole site is updates (WP+plugins+uncode). Do you experience this problem too ?
Hi ishko, and thank you for appreciate Uncode! Can you please link a screenshot of the specific option you refer to? Actually we don’t have other reports but we can have a check!
Hello. Thanks a lot for your feedback !
Here is a screenshot of the selected options in my theme options : https://snipboard.io/XwMUtc.jpg
Here is a screenshot of the thumbnail size options, that have no effect in the customizer : https://snipboard.io/eYlgao.jpg
I have no other site under this configuration and maybe that’s only happening to me. I would be very pleased if you can check this.
CONFIG : WP 5.6.2, UNCODE 2.3.4, WOOCOMMERCE 4.9.0, WOOF product filter 2.2.4.2
Hi ishko, and thank you for the report! I asked developers to verify, and this option was never integrated into Uncode, so it sound a bit odd that this worked for you since there are not any codes in Uncode related to this part of the Customiser (https://snipboard.io/eYlgao.jpg). Integrating this option now could be very dangerous for all those users who have set values (since if I’m not mistaken it is the crop of all thumbnails, even Single Product) and who would then find the shop layouts changed. We will decide this week whether to integrate it in future versions via an optional hook. At the moment you can only use a Content Block method which also offers more layout possibilities, there are no other quick solutions.
Hi ! Thanks for your feedback. Your answer surprised me also. Then I jumped back to my site and understood that I previously had to make modifications for these settings to work : A set of filters in functions.php that makes Uncode to restore the use of the standard “woocommerce_thumbnail” in default product archives instead of the product full size image. The theme option “Enable Hooks”, in Woocommerce Section, should then be activated. Maybe could that be a nice option for a next version of Uncode : Theme options > Woocommerce > “Use standard WooCommerce thumbnails” (checkbox could be disabled by default) ? Bye !
Hi ishko, and thank you for the suggestion! Anyway, really don’t understand what surprise you in our reply, you told us the this worked in the previous versions of Uncode, and we told you this has never worked as you expect… by the end it was all about customisations you inserted.
Hi, my support date has expired. I haven’t really launched my site with this theme but been working on it slowly.
I felt that since you are targeting various audiences including designers, photographers etc, it would be more helpful for us users if you added Portfolio categories as an option under the Menu Items feature in addition to the current ‘media’ categories. It would surely help if you could add this into the next release. Please. Also, you theme always stated that the Slider Revolution is part of thee pack. Did you not mean the paid version of the plugin?
Hi sagarghoting! We are sorry but we really don’t get your suggestion about Portfolio categories, this is a default of WordPress, ex: https://undsgn.d.pr/I7RnwX
About the Premium plugins included please find here all the info you need (as for any theme on ThemeForest you are free to use these plugins but, if you need to unlock Premium features, you need to buy your own version): https://support.undsgn.com/hc/articles/213454629
Thank you for your quick feedback. What I meant about the categories: Currently in encode if one wants to create a menu under Appearance>Menu, then one can add pages, posts and only ‘media’ categories as menu times. I was hoping one can also add ‘Portfolio Categories’ as a Menu Item. Make sense now? I can’t add a screenshot here otherwise I could show you.
Ok makes sense now, also this one is native of WordPress: https://undsgn.d.pr/BlKGje
So ignorant of me. Thank you! 
Hi sagarghoting, and thank you for the confirmation! Don’t worry there is so much stuff in WordPress! 
True and I really appreciate you taking the time to share the same with. Finally you could you please direct me to your help section where I can figure out how to make use of block quotes change colours of the vertical line for the quote. Highlighting text in a paragraph and choosing the colour of the highlights. basically everything where text modification is involved? i see those features in the demo themes but can’t seem to find it in your faqs.Nor in the demo content I have installed.
You just need to search in our documentation: https://support.undsgn.com/ <bt>Here for example if you search for “highlight”: https://support.undsgn.com/hc/en-us/articles/360000839077
Anyway, if you need repeated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket! Thank you! https://support.undsgn.com/hc
Great!
Thank you for the confirmation! 
Hi All, Do any of you know why content is not displayed on my website? I need to reload the page for the photos to appear? Any ideas? www.magdalenaubyszphoto.com
Hi mubysz! We are sorry but it’s the first time, we see this. Are you using some cache or optimisation plugin? When this issue started? Did you try to remove all possible plugins? As quick solution we can only suggest to try to disable the Async option: https://undsgn.d.pr/BlgKmU
Thanks, it works now 
Glad to read that, best 
Hi, the support ticket function is not working? I can’t login on the support page. I would like to report a bug on the one page scroll option.
Hi JornBovee! The Help Center works as it should but your support is expired, so you cannot access it! Feel free to report the bug here, we are happy to help if we are able to replicate.
Ah ok! When I create a one page scroll with slugs, when entering the url, the page goes to the wrong position. I tried multiple ways to fix this. But I noticed that the page options don’t show the same options on all pages.
For example: https://ibb.co/JsYZQcW https://ibb.co/fNvB8BhHi JornBovee! Here you have something somehow broken since these are the options of Slides Scroll: https://ibb.co/JsYZQcW
Apart this, do you have the latest version that is Uncode 2.3.4?
Yup using the latest version. Im going to think about how I am going to fix this. :/ But thanks for your quck reply. I really appreciate it.
At the moment we don’t have similar reports, if you want please share the site link so at least we can understand the scenario.
I think that I kinda fixed it by activating random stuff. But the problem was accuring on this page: https://podiumkosmik.nl/kopjesuiker3/#verhaal-2
Hi JornBovee, and thank you for the confirmation! Let us know if this happen again so we can try to reproduce!
Hi JornBovee! Yes we confirm that is not working on your website, but at the same time we don’t have other similar reports, and we are not able to replicate in our installations, please check this video with a quick test we recorded for you: https://undsgn.d.pr/4iPg52
Please try to not use numbers in your fragments (slug-three, instead of slug-3).
Uhoh, I have already made QR-codes and those are already printed on signs. I am going to try if the problem is caused bij the numbers in the url. I notice when I add a row between the rows that are using a slug. Then the order is messed up.
In our video above we use valid URLs without numbers, and there are “empty” rows between the sections.
Omg I can confirm that this is causing the problem. Maybe mention this in the Uncode support page. Thanks for your time, I really appreciate it.
It is by the way possible to fix this on an other way? Because I already have made links with QR-codes.
Hey Guys,
I have a question about dynamic pricing using the content block. Its easier to explain in a video so I’ve recorded a 60 second video here. Would you be able to take a look and get back to me please?
https://www.loom.com/share/e5e1361c1ed1482aa3a16b6773579d52Hi MetalPotatoUK! It seems that you have not properly configured your product since this is something that works like a charm, but not the price you refer, here a dynamic custom layout: https://undsgn.com/uncode/product/product-columns/
Note that in WooCommerce is not the main price that change, here an example with the default WooCommerce layout: https://undsgn.com/uncode/product/product-variable/
Please follow this: https://support.undsgn.com/hc/en-us/articles/360013768358
Hi, I purchased this theme because it was multi-use last year, but on the new upgrade it’s saying I have to purchase a new registration. What’s the deal with that?
Hi pkmendoza! Uncode has never been “multi-use last year”, as none of all the ThemeForest themes have been. In fact, you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website (and since I have a memory of ThemeForest this is the policy for all themes): https://themeforest.net/licenses/standard
Anyway, if you are not using on another website, please feel free to contact us privately: https://themeforest.net/user/undsgn
The theme title literally says “Uncode – Creative Multiuse & WooCommerce WordPress Theme”... anyway, thanks for the clarification.
Hi pkmendoza! Multiuse means “designed to serve several purposes; useful for many tasks”, as the fact that you can use Uncode to create a blog, a shop, a portfolio etc etc… Anyway, thank you for the confirmation!
Hi , Uncode has a version to update, but I did changes on files, for example … css update ,if I update the uncode theme, will it delete my changes?
Hello,
if you have edited the code of the files included in the theme, without using a child theme instead, you’ll lose your changes of course, since updating a theme means replacing the old theme files with the new ones. The only allowed changes are the one you make through the Theme Options or, with a particular attention, through the child theme. This is a WordPress rule. If you have changed something in the code of the theme, I recommend to move the changes to the child theme (and to create a backup of your current version, to restore everything and try again if something goes wrong).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Is there a way to see portfolio projects in the Navigation builder for wp (wp-admin/nav-menus.php) Or is is custom links the only way?
Hi OliverBrownCreative! Do you mean next and previous portfolio names? No, this is not an option.
PS: As kindly notified if you need support there is a dedicated Support Team at your disposal in the official Help Center: https://support.undsgn.com/hc
Hello Uncode Team,
how can I change the navigation breakpoint to show the mobile menu earlier?
Hello!
I’m sorry, there’s no chance to change the breakpoints, but if your question depends on the fact that your menu is too wide for some small devices please have a glance to this: https://support.undsgn.com/hc/en-us/articles/214006385
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Is there a way to change the portfolio slug to use the category after the defined CPT slug?
url.com/portfolio/category/portfolio-item
Hi OliverBrownCreative! Really not sure to understand the question, but in Uncode , natively, you can only modify the portfolio slug with the Theme Options > Utility > Portfolio CPT. Alternatively, most of popular SEO plugins (for example Yoast) give you the possibility to modify the URLs.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Yeah so what i wanted to do is have a deeper URL for each portfolio project. So www.url.com/portfolio-cpt/portfolio-category-name/portfolio-project-name
Check if the Yoast can offer this, as told this is not an option of Uncode, not an advertised feature.
Hello Uncode Team!
I am having an issue with the display of variations on the single product page, the text isn’t centered when I use either the default drop down list or swatches: https://iconophage.com/product/flesh-tee/I’ve tried configuring the content block and using custom CSS, but so far no luck in centering the swatches. I would really appreciate any guidance in solving this.
Best regards, Cesar.
Hello,
if you mean this: https://undsgn.d.pr/4kmG3U I’m sorry, but it’s not possible, since the select boxes are, in this case, those provided natively by browsers and each browser has its own rules about it. Chrome, for example, does not allow you to align the text inside them in any way other than the one defined by default.
As for your case: https://undsgn.d.pr/gsG21l the plugin you use makes use of flex so a simple snippet like this can help you:
.align_center .thwvsf-wrapper-ul {
justify-content: center;
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello Uncode Team!
I am having an issue with Portfolio Details since I’ve done all the latest updates (theme & WP). It is not showing up on Page Options when editing already existing portfolio or adding new. PHP Max Input Vars is set to 3000. The website is www.hellodesign.gr. Can you please help?
Best regards, Alexandros D.
Hi axelrodriguez! Actually we don’t have any similar reports, and testing now it works as it should (latest theme version and WordPress): https://undsgn.d.pr/HJSUVU
Please verify you have created some Details in the Theme Options: https://undsgn.d.pr/4BteAD
Hello again Uncode Team!
We have the latest theme version & WordPress installed and also have created and a new detail section in the Theme Options. Please have a look here: https://we.tl/t-ToBSfMqKTA but still the Details do not appear on Page Options. Do you have any other suggestions?
Hi axelrodriguez! We are sorry but as already exaplained we are not able to replicate and we don’t have other similar reports (not here not in the private Help Center): https://undsgn.d.pr/cbHWvs – https://undsgn.d.pr/eCNKYm
In case please try to disable all your extra plugins or open a ticket so we can access your installation, we cannot really help more from here.
From your screenshots we also see you have a child theme, so please try to disable it too. From here, without making tests, we can only suggest to exclude culprits.
Presell question: I like the theme but I’m missing some social interaction (likes) and hover effects. I checked the documentation and also some tutorial videos but I can’t find anything about hover effects. From what I see in demos, there is only zoom and overlay. I would also like some decolorize and blur effects, and also inverting these effects. Can you show an example using such, by any means? Thank you!
Hi leventea, and thank you for the interest! There is the desaturation effect but we don’t have any example actually in our demo. The blur effect can be created with a single line of CSS code (in case you can ask to the Support Agent in our Help Center).
Hello there,
I purchased this theme and I need to add animated content. I wonder if the theme supports lottie animation?
Hi furkansoyler! We are sorry but right now, we have not tested Lottie (it’s in the to-do list but still no time to check this):
I would to buy a new license and I would to know if it’s possible to insert Ajax animations in Uncode theme throught a plugin (if it’s exsist?)
Hi monyba, and thank you for interest! Do you mean Ajax Page Transitions? In case I’ve seen some users using plugins for this but I can’t tell you the name of the plugins (I think it’s a bit risky and we don’t support it officially).
Thanks. Ever fast and clear.
Hi monyba, and thank you for the confirmation even if we cannot help with this!