434 comments found.
Hi,
I don’t find the “Theme Options” on the Wordpress sidebar as shown in the documentation.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
The Mentor Options panel is missing. I have all other elements of the theme but the most important one!!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
...
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I am curious to know by the appointment section, does one always have to login? to book an appointment?
Thanks in advance
Hi,
You have two options to choose in backend to allow customer book an appointment: Registered Booking or Guest Booking
For detailed, please check on plugin description: https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968
Thank you for your interest in our theme!
Hi there,
I am experiencing some problems with the wpbakery version of the theme Mentor. The pages are not loading. These are the error messages I get:
Uncaught Error: Bootstrap’s JavaScript requires jQuery version 1.9.1 or higher, but lower than version 3 at bootstrap.min.js?ver=1.0.0:6 at bootstrap.min.js?ver=1.0.0:6 (anonymous) @ bootstrap.min.js?ver=1.0.0:6 (anonymous) @ bootstrap.min.js?ver=1.0.0:6
DevTools failed to load SourceMap: Could not load content for https://physio-matner-nowack.de/wp-content/plugins/js_composer/assets/lib/bower/lightbox2/dist/js/lightbox.min.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE lightbox.min.css:1
Can you help?
Thx, Dirk
Hi,
Please contact us via email to get the plugin latest version: https://themeforest.net/user/oceanthemes#contact
Thank you!
Hi, I am having great difficulty changing the logo of this Mentor theme I purchased. Normally to change the logo of a wordpress site is very straight forward and foolproof ->> customise ->> general ->> site identity. I’ve spent far too much time searching all different tabs and options and theer doesn’t appear to be any way to change the logo from the stock image mentor to my own logo? I’ve searched online too and this is really boggling me. Could you please advise how to change?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, we are using the mentor theme on www.conflict-manager.com. Yesterday we updated the new wordpress and the page collapsed. Which is the latest update of the theme? Please let me know. I usually get a notification when a new update comes out. This time it didn’t work out. Thank you.
Hi,
1, Please download the full package and extract it to a folder: https://themeforest.net/downloads -> http://prntscr.com/10uwfo7
2, Find a mentor-wpbakery -> mentor.zip file and upload replace it with an old mentor theme: http://prntscr.com/10uwi2d -> http://prntscr.com/10uwjyj -> http://prntscr.com/10uwk8r
Thank you
How can i change the logo? The ‘mentor options’ button in the import demo video does not appear on my Wordpress.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I am trying to upload the theme to wordpress but I get this error: ‘The zip file must include a file named style.css.’ How can I resolve this issue?
Hi,
Please read more this guide: https://help.market.envato.com/hc/en-us/articles/202821510
Thank you
hello.
i have installed this theme recently.
i have problems with setting the top menu in the homepage.
i saw that there is a “BOOK NOW” green button that can be setted to redirect people to book a coaching session with me.
Now, I was able to make it appear in the main menu,
THE PROBLEM IS THAT NO LINK CAN BE ATTACHED TO THIS BUTTON.
CAN YOU PLEASE HELP ME AND GIVE ME PRECISE INFORMATION AND INSTRUCTIONS?
thanks
Diego
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hey, i have tried to open a ticket but you dont recognize my website and i dont find my purchase code. what can i do? thanks
Hi,
Please read more this guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Thank you
Is anyone else having this issue? When the Redux plugin is active, some pages don’t load. When the Redux plugin is deactivated, the pages load fine but the logo doesn’t appear. The Redux plugin shows all the theme options. So when Redux is deactivated, there is no theme options dashboard. The theme is up to date and so are all the plugins. A friend also has the Mentor theme and has the same issue.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I’ve just paid to extent my support but I’m still not able to send a support ticket – can you help?
Ah, seems to be working now – have created a ticket.
Great, Thanks
Guys, created a support ticket five days ago and have heard nothing?
Hi,
Sorry for support delay, our developer will support for your problems as soon as possible.
Thank you!
Hello, what’s going on with your support? I’ve sent over a ticket like two days ago and haven’t heard from anyone. My site is missing files again after updating. Please help!!
Hello,
Please don’t worry, we’ll support for your ticket as soon as possible.
Thank you
Can the image of the woman, that pervades all pages, be replaced with the coach’s for whom I’m creating the website?
Hi,
You can easy replace with your images or use images demo for your website.
Thank you
Are the images included?
Hi,
After importing demo content. all images are included.
Hello,
I would like to get this theme installed. Who would I speak with to do that?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Thank you so much
Hi,
Please read more this guide to fixed your problems: https://help.market.envato.com/hc/en-us/articles/202821510
Thank you
I followed the steps but Its still not working. What should I do next? Thank you..
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I have Connection Lost issue cannot make any changes to website need help to fix the issue ASAP
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I have just updated my Mentor theme to v2.3 and updated WordPress to v5.6. It also asked for Kirki Customizer Framework to be installed and activated which I have done.
This has completely change the website removing the header and footers and changes the layout, plus has added in ‘Mentor’ logos.
Can you explain why this has happened and what can be done to correct it? The website url is: https://andreabasilio.com
Thanks Richard
Hi,
I have a solution for your problems:
1, Please go to https://themeforest.net/downloads and download “All files & documentation”: https://prnt.sc/who2kf
2, Extract to a folder and find mentor-wpbakery/mentor.zip file: https://prnt.sc/who0p7
3, Upload install new theme for your website.
Or
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I’ve updated the theme to 2.3 and Wordpress to 5.6 and the website only show the slider and nothing else.. Does the theme not have support for Wordpress 5.6?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I’ve updated my site and it doesn’t work. I don’t have support anymore because I’ve had it for a while and never had any issues but now it doesn’t work.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
It’s saying I need to have a license since mine expired. I’ve never had issues with this theme until now, so why do I need to purchase a new license?
Hi, please go to your ticket now. Thanks.