26689 comments found.
they do not deregister my purchase code! I only want to use it for my website ! I wanted to try demos for on other domains now they don’t help me to deregister!
Hi there,
Once we check we do see that all your domains are still active and containing customized Demo’s installed and none of these domains don’t have another purchase code bounded
By regular license you can only use one purchase code on one domain.
Thank you for understanding.
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Hi I have just bought the theme , totally love it. just a question Do i have the buy the Elementor pro as well ? or how do i active this feature within the theme. Thanks
Hi there,
Thanks for choosing our theme. Our theme comes with the free version of Elementor which is really more than enough to achieve anything you do see on our demo website.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi. I have an issue after latest update. My portfolio block showing codes instead of images. what is wrong? thank you.
[gallery_bank type=”grid” format=”masonry” show_albums=”all” title=”true” desc=”false” responsive=”true” display=”all” sort_by=”random” albums_in_row=”4” animation_effect=”bounce” album_title=”true”]
Hi there,
Please check in WPBakery > RoleManager > Post type is it is set to custom and portfolio is checked.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hey, I don’t know if you can give me some tip here. I’m trying to create a sidebar with some filters like this example: https://bridge253.qodeinteractive.com/property-city/istanbul/
Just the part of “air conditioning, hangers, etc” But I cant find the way.
This is my page. Theres no filters yet. https://black-realtygroup.com/propiedades/
If you can give me a little tip here I would appreciate it. Thanks!!
Hi there,
The bridge demo is using an arhive page, and your page is a full width template which you have created we assume.
Please check in Qode Options > Real Estate if you have selected all the options for your Single and Arhive pages and that you have created your Properties single items and not portfolio items. Also if you are using our Real Estate plugin and setup the settings for it the pages should be generated automatically.
We hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Yes, I’m using a full widht template. But “real state” doesn’t appear in the list of templates.
Maybe I have to install some plugin???
I just discover the real state plugin inside the bridge folder 
I will try to discover how to use it. Thanks!!
Well, I install that plug, but in template list inside a page, doesn’t appear. Also, where I should create a Properties single item?? I cant find that option in my panel. Sorry for all these questions. Hope you can help a little here
Hi there,
Once you install the Real Estate plugin you will get access to the Qode Properties in your left theme admin panel. As well as in Qode Options > Real Estate you will find the settings for it.
We hope this helped and If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hey, thanks for answer. You know that I create a propiety, but when I try to see how it loos “the page you are looking for is not found”. It’s strange right? This should be the link: https://black-realtygroup.com/property/retasada-venta-casa-en-santos-lugares/
Don’t know how to fix it
Hi there,
Please since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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I would like the site to be full width in mobile mode, but boxed layout in desktop mode. Is it possible to do this?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys, how are you? I’m trying to do something here, but I cant find the way: https://black-realtygroup.com/portfolio_page/venta-campo-manzanares-pilar/
I would like to hide the “tags” that appears at the right of the description. Which code I have to use??
And my other questions, it’s possible to have a full width slider in each portfolio???
Thanks!!
Hi there,
If you remove the tags from your portfolio single they will not be displayed.
You can also add this code to Appearance > Customise > Additional CSS
.info.portfolio_tags {
display: none;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, thanks for your reply. I use that code but it doesnt work. Anyway I delete all the tags. My problem now is that the category is shown there at the right (https://black-realtygroup.com/portfolio_page/retasada-venta-casa-cochera-jardin-pileta-en-santos-lugares/) how can I hide it??
Hi there,
You can add this code to Appearance > Customize > Additional CSS
.info.portfolio_categories {
display: none;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hey thanks for answer. But the categories still there. I put this code, but nothing happens. Here is the link just in case: https://black-realtygroup.com/portfolio_page/retasada-venta-casa-cochera-jardin-pileta-en-santos-lugares/
Any other option to hide that???
Hi there,
Please try with this code instead.
.portfolio_detail .info {
display: none!important;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks again, but still don’t working. Strange right?
Hi there,
Please check if you have not missed to include the whole CSS or missed a bracket or something.
Try to add this code in Appearance > Customise > Additional CSS on the top.
Once we try it does remove it.
You can additionaly try with this code as well:
.info.portfolio_categories {
display:none !important;
}.single-portfolio_page .two_columns_75_25>.column1 {
width: 100%;
}If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Now is working! Thanks!!
Hi there,
Glad to hear this!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your previous help! I have another last question… Could you tell me where to find the archive that make the call to: https://puntox.loading.net/wp-content/themes/bridge/css/font-awesome/fonts/fontawesome-webfont.woff2?v=4.7.0 The reason is to make a good previous loading of key requests. Thank you very much! Kind regards
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi first of all I want to thank you for this great template!
I changed the server and I moved my website the new server. However, When I reinstall it purchase code didn’t work, when I try to register it give me the error. I also emailed you details. Could you please deregister my purchase code ?
Thanks
Hi there,
Thanks for writing in!
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail to our help center providing your purchase code in it and our team will help you with this.
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Hello, I purchased a theme while ago, I do not use it and I would like to test it again, but when I try to activate theme (so I can use demo import), I get notice that theme is already activated. Could you please delete if there is any domain associated with my purchase? I can not even activate theme on localhost and I can not send you message on your ticket system (support expired). Thanks, Adnan
Hi there,
Thanks for writing in!
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Can you help me ? I want to know is this theme use lazy load for images? if I will use this theme, and dowload a lot of images , is my page speed will be ok ?
Hi there,
Thanks for taking an interest! By default WP includes lazyload now however you should put an effort in optimizing your images. You can read more about it here.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am thinking to use your solution to create my game apps. Do you think I can do it? Can users unlock badges based on what they have done with their devices (Google Fit or Apple Health / fitness APIs)?
Hi there,
Thanks for taking an interest! Please note that we have not tested Google fit or Apple health integration and cannot guaranty theme compatibility unfortunately.
Thanks for understanding and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have noticed tht for quite a long time, most of Bridge templates cannot be reached by any browser…. what’s going on? on Chrome it says connection is taking too long to respond and on Safari it just says page cannot be opened because the server where the page is located isn’t responding. This is a nightmare. I have bought the theme and I can’t use it….. I’ve checked all my connection… it just happens with Bridge templates page. Please help! thx
Hi there,
Thanks for writing in! Possible there were some minor interruption however once we check our themes demos we could access them without any issue so please try it out once again.
Also if you do have any information on which demo you refer to please let us know so we can check this.
Thanks and keep us updated.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Any ‘Elementor’ theme works fine, but most of WPBakery made, don’t, for instance I was looking for a Portfolio template and, just to mention a few that don’t load because “demo.qodeinteractive.com took too long to respond.”(on Chrome) : Name (url)
Portfolio Pinterest Style (http://demo.qodeinteractive.com/bridge118/?_ga=2.154690360.1243845600.1611506557-1509891187.1611328069) ,
Designer Personal (http://demo.qodeinteractive.com/bridge93/?_ga=2.188369704.1243845600.1611506557-1509891187.1611328069) ,
Portfolio Pinteres (http://demo.qodeinteractive.com/bridge25/?_ga=2.90202906.1243845600.1611506557-1509891187.1611328069) ,
Dark Parallax (http://demo.qodeinteractive.com/bridge22/?_ga=2.90202906.1243845600.1611506557-1509891187.1611328069) ,
Innovation (http://demo.qodeinteractive.com/bridge60/?_ga=2.157831098.1243845600.1611506557-1509891187.1611328069)
etc etc…. they open a new window, they try to load, it takes time, then I get ERR_CONNECTION_TIMED_OUT… I’m not using VPN, I tried with Chrome and Safari (both not working)
OBS: This is a follow-up on my previous comment: I have noticed that for quite a long time, most of Bridge templates cannot be reached by any browser…. what’s going on? on Chrome it says connection is taking too long to respond and on Safari it just says page cannot be opened because the server where the page is located isn’t responding. This is a nightmare. I have bought the theme and I can’t use it….. I’ve checked all my connection… it just happens with Bridge templates page. Please help! thx
Hi there,
Once we check we could open all the demos that you have provided us with and many more, so please try it out once again, you can always try to access it from incognito mode.
You can see a video here. Also you can try to access the demos from your mobile network.
If you still encounter issues please send us a mail and our team will check this.
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Hi. Following your recomendation, I have tried accessig the template pages from an iPhone (on 4G) and they haven’t opened neither. And has been hapening for a while. So, I cannot reach those pages from Mac Chrome, Mac Safari, iPhone on wifi and iPhone on 4G. From your end, have you tried accessing from a browser that has never access it? Could it be your cache ? I don’t know what else to do. thank you
Hi there,
Yes, we did try to access it from different browsers and devices without any issue. So please send us a mail and our team will check this. Thanks.
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hi guys,
incredible!! i read many posts about the page speed. the oldest one was posted 7 years ago (LinkCaffeine PURCHASED almost 7 years ago )! the latest one was posted a month ago (yingcollection about 1 month ago)! the problem persists.
its almost impossible for the theme author to improve the page speed score because it would have cost them too much time to rewrite the WHOLE THING!
if you are looking for performance, you MUST look elsewhere. good luck!
br, tom
Hi there,
Sorry to hear this however you should know that you can always submit a request at our help center and our support team will be happy to help and provide you with guidance on what you can do to improve your site performance. Also it those not require any rewriting of the code, as the performance factor is usually related to the optimisation of your content.
Feel free to drop us a line or few to our help center and our support team will be happy to help.
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hi guys,
i am just throwing in my two cents. the design looks chic but the performance sucks. here are the page speed test results of two themes.
https://developers.google.com/speed/pagespeed/insights/?hl=en-gb&url=https%3A%2F%2Fbridge245.qodeinteractive.com%2F https://developers.google.com/speed/pagespeed/insights/?hl=en-gb&url=https%3A%2F%2Fbridge407.qodeinteractive.com%2Fthis theme got only 13! most of the themes score no more than 19! that’s horrible!!
we have tried to use wp rocket to optimize the site but it wont get you much farther. this may not be a good option if you are looking for better performance and speed. good luck.
br, tom
besides, this theme is not AMP compatible as shown on https://amp-wp.org/ecosystem/themes/ which means you can turn your site into an AMP site which loads much faster and score way higher on pagespeed insights.
Hi there,
When it comes to the speed please check our article about it here as well as you are more than welcome to submit a request at our help center and our support team will be happy to help and provide you with additional guidance.
Currently AMP is not in in our TO DO list, but if numerous requests came from our customers it would be considered to do. Thank you for your suggestion. Please, note that some of our customers confirmed to us that AMP plugin is working fine with our theme. Hope this will be helpful for you.
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When should we use the custom css field in the quode options panel vs in the theme appearance customization? I have had this theme a long time and I used to use the quode options css area but just recently wanted to add a border to a field on the cart page and it would NOT take in the quode panel.. only when I added it to the theme appearance customization would it stick. Is the quode options panel css area now obsolete?
Hi there,
Both Appearance > Customise > Additional CSS and Qode Options > General > Custom CSS should work perfectly fine, you can add your code on the top of the custom CSS field, as possible your code was not placed correctly or there is some unclosed bracket that effects this.
Hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Doesn’t state that this theme is compatible with WordPress version 5.6? Can you verify that this theme is compatible?
Hi there,
Thanks for writing in!
It is compatible but please read this article here.
Do let us know if you have any additional questions.
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Any idea when you are going to fix the media error that shows in Firefox. It happens on all Bridge installs including your demo sites. When I switch themes the error goes away.
Cannot play media. No decoders for requested formats: video/ogg; codecs=”theora”, video/mp4; codecs=”avc1.42E01E”, video/webm; codecs=”vp8 vorbis”, audio/ogg; codecs=”vorbis”, audio/mpeg;, audio/wav; codecs=”1”, audio/x-m4a;
Hi there,
It is important to provide all three (webm, mp4, ogv) video formats (fallback) since some browsers (PCs/laptops) can only play certain type of video. You can convert your videos online – http://video.online-convert.com/.
Also, since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
There aren’t any videos on the site. The error shows up as well when I only update the theme files and activate Bridge Core. No other plugins, pages, images, content, etc.
I’ve reached out to support without any success. Everyone just keeps diverting on the issue. Might want to look into this,.
Hi there,
Once we check we do see that your request has been responded so if you need any further assistance please continue the conversation with our support team.
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¡Hello! I have two problems building my site… In one hand, the icons don’t show in the first place (only shown scrolling from down to top or refhesing). And in the other hand, main logo has no function, it doesn’t go to Home Page. Could you help me with this, please?
https://puntox.loading.netHi there,
Once we check we can see your icons, and for the logo please try to add this code to Appearance > Customise > Additional CSS
.vertical_logo_wrapper {z-index: 999;}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, After import not same with demo, im using demo Art Museum but if u check my staging website : shorturl.at/mtIJ2
1. banner is bigger than demo 2. below post also not same 3. font also different
can u help fix i wish exactly same as of ur demo.
tq
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Are there any way to redirect to cart after purchase in QODE LMS?? I can’t achieve this and i tick the redirect after add in woocommerce… maybe its a bug in QODE LMS ???
Hi there,
Could you please provide us with your website URL so we can check this.
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Hello??
Hi there,
Thanks, we do see this and it has been reported to our team for consideration to include this option within the future update.
Thanks for understanding and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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ok. thanks
Hi there,
Glad we could help!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
