28310 comments found.
UX Builder tablet mode not working unable to change position, padding, margin manual dragging
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
hello
Does Flatsome theme allow to display message in the checkout “You only need xx$ more to get free shipping! “
Best Regards
Larido
Hi,
You can add such a message with a 3rd party plugin or custom code.
Looking for some help for some reason the text on the main page keeps getting cut off any ideas why? https://remixedsweetz.co.uk
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
How to customize the WooCommerce Shop page?
Hi,
If you mean by the main Shop page, you can create a UX Block and use its shortcode in Flatsome>Theme Options>WooCommerce>Product Catalog>Shop Page Content.
Hi! I just want to buy flatsome now but I just want to know if it’s working on latest update of woocommerce and can I migrate my edited products on this woocommerce supported?Sorry.. I’m just a newbie here and I just want to build a professional from the scratch while using this. Thanks!
Hi,
If you’re planning to switch to Flatsome, your products, categories, orders, etc. will be kept. If you’re going to migrate your website from one domain to another, it may need a bit work. In both scenarios, it’s beyond us and you’ll need to work with a professional to make it work properly.
Why the search result shows pages and posts? Can it be disabled?
Hi,
Yes, it can be disabled from the theme options.
hi. in the header builder, can the column count be modified? like currently main header has 3 column. can i change to 4?
From the video tutorial looks like it cant be changed
Hi,
No, columns are fixed to 3 in the header.
When I edit any post in UX Builder, the content that I edited disappears when I update and return to Gutenberg editor.
I have contacted support who has verified the issue on their end, but now has become unresponsive to any more of my emails.
Has anyone else encountered this problem?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I have submitted my ticket. I would appreciate a reply, it has been 3 days.
Hi, has anybody reported a layout shift if you put menu items in the header bottom? Running the latest flatsome theme, latest wordpress release and if I click on any links it’s loads a white screen with all the menu items collapsed first then renders everything else on the page. It only happens for a split second. However if I am logged in as a admin it works fine?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, i have tried the demo, there’s couple question i want to ask: 1. on desktop, when i click add to cart, the cart slider works. but on mobile it doest work. 2. is it possible to change the color of the “view cart” button of the cart slider inside the flatsome settings? Because it downst make any sense for ‘view cart’ button to be standout. we want customer to click checkout button, not ‘view cart’
Hi,
- The mini cart is not displayed automatically on mobile because of the limited viewport.
- You can change the color of Add to cart and checkout buttons from theme options. You’ll need to to change the View Cart button color via custom CSS. Our Help Desk can help you about that.
Hello, I want to buy a flatsome license. If there is any discount at present?
Hi,
Flatsome is usually on sale on Black Friday and during the Cyber Week.
Presale Question: Does it support Woocommerce 4.9.* or the upcoming 5.0 release? How often do you update the theme?
Hi,
The latest version of Flatsome is always compatible with the latest version of WooCommerce.
I see. Because your changelog doesn’t state the latest WooCommerce compatibility (I saw latest is until 4.8.0 for 3.13.0 as you always put its compatibility) hence my question.
There hasn’t been any template update after WooCommerce v4.8 release. Therefore, it’s not included in the changelog.
This is a very good theme. I am working on ecommerce similar type of store ( http://macmillermerch.net/ ). I will soon change my theme into this perfect theme for clothing and apparels. keep up the good work.
Hi,
Thank you 
There is no option for column image background on ur UX builder. Yes can use css but what a pain this is if you have many products. The banner element is just useless when it comes to cover/contain size options.
There is no option for different padding/margin between mobile/tablet/desktop. You have to create separte rows/columns for each screen size if you want the padding/margins to be different. This is very poor. When compared to Elementor or Fusion builder this is simply way behind in terms of user experience.
The Featured image on the product pages keeps disappearing if swapping between UX builder and regular editor – what a pain.
Over all your builder needs some serious attention. And of course you want me to pay extra 40$ for support even though your theme and builder continues to be glitchy.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hi do you support animated GIFs in product gallery and for featured image? Thanks
Hi,
It’s about WordPress, not Flatsome. Animated gifs are broken after the necessary images are regenerated. But, there are some workarounds on the web. You can find and try one of them.
I am constantly having issues with the Insagram feed. Every time there is an update to the theme it disconnects. I just update the them and reconnect. However, this time i am getting a new error “Error validating access token: The user has not authorized application 380204239234502. ” i tried disconnecting and connecting again with no luck. How do i go about connecting again. thanks!
Hi,
Can you submit a support ticket here?
Hello, I am working for a client who has a website with your theme. For development I have installed a copy of the website on a siteground virtual website and another one on local. I need now to update the theme on these 3 environements but I can’t because I don’t have and I can’t generate any token. My client doesn’t know anything about the theme license. Could you tell me how I can update? I can give you the license number of the theme (but not here). I have tried to write a message (with more details) in the support section but as I am not the theme buyer my ticket was automatically closed. So, is there a solution? Thanks for the help.
Hi,
Please submit a support ticket here from the account where Flatsome was purchased.
Hi, I am not the theme buyer. The site owner has a valid flatsome license key but he doesn’t have a themeforest account, and he can’t write any ticket (he paid someone to buy the theme and make a website for him years ago). The tickets I wrote on the support page yesterday and today are automatically closed.
The person who purchased Flatsome must have transferred the license to its real owner. Please contact the site owner and tell them to take over the license. Otherwise, they will have to purchase a new license.
Hello, I am facing major issues with the main menu bar… I just purchased it and have 2 months of free support… You can see my menu at https://www.toolaxe.com/. I am trying to contact the support team but without success. looking forward to your prompt response.
https://www.toolaxe.com/Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hello, can you give me advice how disable a blue box when i click on mobile https://snipboard.io/6WHKIj.jpg
Hi,
It happens because of the accessibility feature of the mobile browsers. You can try the CSS below but you can’t remove everything.
button,
textarea,
input,
select,
a{
-webkit-tap-highlight-color: rgba(0, 0, 0, 0);
-webkit-tap-highlight-color: transparent;
-webkit-user-select: none;
-khtml-user-select: none;
-moz-user-select: none;
-ms-user-select: none;
user-select: none;
}
thank you very much)
hi Is there quantity feature on the category page https://prnt.sc/xlmy4w
Hi,
It’s not included. But you can add it with a 3rd party plugin or custom coding.
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