28320 comments found.
Why is it that when I make edits to my site I see the changes but it won’t show up on other peoples browsers, even after they clear their caches?
Hi,
Probably, your webserver, plugin or the CDN service is still serving the cached content.
For some reason changes only came through after I click on “Publish” on the customizations section and not by clicking “update” on the actual page.
Hi
I am asking for solution of some issue i reported to but you did not response and I also open a support ticket but did not receive any response except an email which says you will get back after 24 to 48 hours but almost 72 hours passed but no one get back.
Hi,
I’ve informed our Help Desk about the urgency. You’ll get an answer ASAP.
After installing of theme Flatsome , site goes very slow.. specially of suffering for home page too and site takes 8-11 second to open.. Its not good. Kindly help and make it fast please..
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi! The top bar language menu doesn’t work for me. When I click in another language (for example English) instead of taking me home, it redirects me to the blog, why does this happen? This is my website https://myox.fit/ Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I bought and could not install in WP. Those from the support respond after 2 days .for answer and other 2 days for solving = 4 days lost. When you work 16-18 hours a day, 2 days is a total disaster with much greater damage than the cost of € 59 THEMA.
Hi,
As clearly stated here, Envato support policy doesn’t cover item installations.
“Installation of the item
Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Envato Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.”
You can contact a professional or use the Envato item installation service if you don’t have the expected knowledge about WordPress.
You can also ask for a refund here.
Hi there, a client is asking if this theme provides “Subscription” feature? They want to have a monthly or annual fee to allow video content. Many thanks in advance.
Hi,
You’ll need a 3rd party plugin. Flatsome is compatible with all offiicial WooCommerce extensions.
Found a “bug” with the way text box works its scaling. It looks like the scaling option for the text box changes the font-size of the text within it. This overrides the font-size option for the text itself. Another weird thing I am noticing is the scale option doesn’t show the text scaling like it used to. I’ve cleared out my cache thinking it was cache issue when I updated the theme but it does this on Chrome and Firefox with the cache/cookies emptied.
Not anything major but kind of annoying when building pages. You have to bounce back and forth between the page and builder to see how it’s actually sizing things at the moment.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hi,
How can I speed up my website? In Google Page Speed, your Classic Shop demo scores 100 for desktop and 74 for Mobile.
Your website mention: How speed tests were done We tested Flatsome on this page (Classic Shop). We used WP Rocket plugin for Caching. Images where optimized (with this plugin).
I also use WP Rocket and optimized images but I can achieve good results in Google Page Speed. The main culprit seems to be jquery/jquery.min.js?ver=3.5.1
What can I do to get the same score you have?
I already contacted you via your support email but I’m taking a chance here to see if others have been able to optimize their Flatsome website for speed and achieve great results.
Hi,
Your ticket #130460 has been answered.
Hi there, my favourite theme so far. I have 2 questions.
1. I am using 1 domain (example.com) and I want to have a single page subdomain for a booking calendar block (book.example.com) and another for a contact form (contact.example.com). I have set this up as a wordpress multisite so I can use the same files/settings and it is all one domain/system – is 1 license okay with this?
2. How can I apply 1 CSS stylesheet (currently using child CSS stylesheet) to apply to all multisites? I’ve seen on forums to edit the main parent theme stylesheet. Is this recommended as the solution?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Just to clarify, is the support extension price only for 6 months.
Hi,
If you mean renewing the support period, yes. The price is for 6 months.
Thanks for the response. What is included during the support period.
You can check this link to see what’s covered and not covered by support.
UX Builder tablet mode not working unable to change position, padding, margin manual dragging
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
hello
Does Flatsome theme allow to display message in the checkout “You only need xx$ more to get free shipping! “
Best Regards
Larido
Hi,
You can add such a message with a 3rd party plugin or custom code.
Looking for some help for some reason the text on the main page keeps getting cut off any ideas why? https://remixedsweetz.co.uk
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
How to customize the WooCommerce Shop page?
Hi,
If you mean by the main Shop page, you can create a UX Block and use its shortcode in Flatsome>Theme Options>WooCommerce>Product Catalog>Shop Page Content.
Hi! I just want to buy flatsome now but I just want to know if it’s working on latest update of woocommerce and can I migrate my edited products on this woocommerce supported?Sorry.. I’m just a newbie here and I just want to build a professional from the scratch while using this. Thanks!
Hi,
If you’re planning to switch to Flatsome, your products, categories, orders, etc. will be kept. If you’re going to migrate your website from one domain to another, it may need a bit work. In both scenarios, it’s beyond us and you’ll need to work with a professional to make it work properly.
Why the search result shows pages and posts? Can it be disabled?
Hi,
Yes, it can be disabled from the theme options.
hi. in the header builder, can the column count be modified? like currently main header has 3 column. can i change to 4?
From the video tutorial looks like it cant be changed
Hi,
No, columns are fixed to 3 in the header.
When I edit any post in UX Builder, the content that I edited disappears when I update and return to Gutenberg editor.
I have contacted support who has verified the issue on their end, but now has become unresponsive to any more of my emails.
Has anyone else encountered this problem?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I have submitted my ticket. I would appreciate a reply, it has been 3 days.
Hi, has anybody reported a layout shift if you put menu items in the header bottom? Running the latest flatsome theme, latest wordpress release and if I click on any links it’s loads a white screen with all the menu items collapsed first then renders everything else on the page. It only happens for a split second. However if I am logged in as a admin it works fine?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, i have tried the demo, there’s couple question i want to ask: 1. on desktop, when i click add to cart, the cart slider works. but on mobile it doest work. 2. is it possible to change the color of the “view cart” button of the cart slider inside the flatsome settings? Because it downst make any sense for ‘view cart’ button to be standout. we want customer to click checkout button, not ‘view cart’
Hi,
- The mini cart is not displayed automatically on mobile because of the limited viewport.
- You can change the color of Add to cart and checkout buttons from theme options. You’ll need to to change the View Cart button color via custom CSS. Our Help Desk can help you about that.