Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28311 comments found.

I have comments active on my PAGES – but I don’t see the space to enter comments on any pages….

IE. I want it on them on this page: https://www.awaytoafrica.com/away-to-lamu-kenyas-hidden-paradise/

Can you please look at my site…. i repurchase support all the time and only use it once in a blue moon – been a user for 6+ years! Please advise…

Hi,

Comments can be used with the Default Template only. You need to change the page template as Default in the page editor and set the default page template as Container (Default) in Flatsome>Theme Options>Pages>Default-Page Template. If you want to display comments on other page templates, you need to copy them into the child theme folder and modify them manually. Please contact a professional if you don’t have enough coding skills.

Thank you – this was saving me from ripping my hair out. Much appreciated. Flatsome is the beessstt

I can’t open UX builder

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Was already asked, sorry. (deleting question)

I’ve discovered a serious issue in Flatsome theme. Using the portfolio add-on and select id’s to display. Selecting works. But when I delete id’s (after the page is saved) it generates an error in the theme: “index.php and templates are missing in the theme”. I reinstalled both main Flatsome and Child theme, but the files/option to load templates from the dropdown is really lost. The dropdown does not show any other templates than “default template”. I’ve lost so many data because of it and then it happened again. That’s how I was able to pinpoint to the exact problem.

Hi,

It mostly happens if the child theme doesn’t point to the correct parent. Can you test it again after switching to the parent theme?

I would like to build my wordpress blog on my local windows machine and later upload it to the domain where I want it to be because I already have an existing wordpress installation on that domain and I can not take it offline (because it is an active online shop).

So when my website is finished I plan on uploading it to the domain, “overwriting” the old wordpress website with it. But will the theme still function then?

Will this be possible or will I get trouble because of product activation?

Thanks for your help!

Hi,

You can use Flatsome on local development without activation. Register the theme on the live site.

Hello I want to open shipping fields as well there is only billing fields, how can I open shipping field if shipping address is different then billing

Hi,

You’ll need a 3rd party plugin or custom code to add additional checkout form fields.

can we update the WordPress latest update? ., will it break the website ?

Hi,

Yes, you can update WordPress. It’s a maintenance release.

can we update the WordPress latest update? ., will it break the website ?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

What’s the ‘Boxed Shipping Labels’ option in the cart settings? Thanks

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hi does the YITH Reviews link (X customer reviews) at the top of the product page work if the reviews are in an accordion? thanks

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

How do you remove the Downloads menu item from My Accounts menu?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Why is it that when I make edits to my site I see the changes but it won’t show up on other peoples browsers, even after they clear their caches?

Hi,

Probably, your webserver, plugin or the CDN service is still serving the cached content.

For some reason changes only came through after I click on “Publish” on the customizations section and not by clicking “update” on the actual page.

Hi

I am asking for solution of some issue i reported to but you did not response and I also open a support ticket but did not receive any response except an email which says you will get back after 24 to 48 hours but almost 72 hours passed but no one get back.

Hi,

I’ve informed our Help Desk about the urgency. You’ll get an answer ASAP.

After installing of theme Flatsome , site goes very slow.. specially of suffering for home page too and site takes 8-11 second to open.. Its not good. Kindly help and make it fast please..

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi! The top bar language menu doesn’t work for me. When I click in another language (for example English) instead of taking me home, it redirects me to the blog, why does this happen? This is my website https://myox.fit/ Thanks

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I bought and could not install in WP. Those from the support respond after 2 days .for answer and other 2 days for solving = 4 days lost. When you work 16-18 hours a day, 2 days is a total disaster with much greater damage than the cost of € 59 THEMA.

Hi,

As clearly stated here, Envato support policy doesn’t cover item installations.

“Installation of the item

Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Envato Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.”

You can contact a professional or use the Envato item installation service if you don’t have the expected knowledge about WordPress.

You can also ask for a refund here.

Hi there, a client is asking if this theme provides “Subscription” feature? They want to have a monthly or annual fee to allow video content. Many thanks in advance.

Hi,

You’ll need a 3rd party plugin. Flatsome is compatible with all offiicial WooCommerce extensions.

Found a “bug” with the way text box works its scaling. It looks like the scaling option for the text box changes the font-size of the text within it. This overrides the font-size option for the text itself. Another weird thing I am noticing is the scale option doesn’t show the text scaling like it used to. I’ve cleared out my cache thinking it was cache issue when I updated the theme but it does this on Chrome and Firefox with the cache/cookies emptied.

Not anything major but kind of annoying when building pages. You have to bounce back and forth between the page and builder to see how it’s actually sizing things at the moment.

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Hi,

How can I speed up my website? In Google Page Speed, your Classic Shop demo scores 100 for desktop and 74 for Mobile.

Your website mention: How speed tests were done We tested Flatsome on this page (Classic Shop). We used WP Rocket plugin for Caching. Images where optimized (with this plugin).

I also use WP Rocket and optimized images but I can achieve good results in Google Page Speed. The main culprit seems to be jquery/jquery.min.js?ver=3.5.1

What can I do to get the same score you have?

I already contacted you via your support email but I’m taking a chance here to see if others have been able to optimize their Flatsome website for speed and achieve great results.

Hi,

Your ticket #130460 has been answered.

Hi there, my favourite theme so far. I have 2 questions.

1. I am using 1 domain (example.com) and I want to have a single page subdomain for a booking calendar block (book.example.com) and another for a contact form (contact.example.com). I have set this up as a wordpress multisite so I can use the same files/settings and it is all one domain/system – is 1 license okay with this?

2. How can I apply 1 CSS stylesheet (currently using child CSS stylesheet) to apply to all multisites? I’ve seen on forums to edit the main parent theme stylesheet. Is this recommended as the solution?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

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