16511 comments found.
Guys how do I change “Portfolio” slug/category in URL? To “services” for example???
Hi and thanks for reaching out to us 
If you use Jupiter X theme, you can follow the instruction from this article: https://themes.artbees.net/docs/changing-portfolio-slug-for-portfolio-post-type-in-jupiter-x/ . Thank you.
I’m interested in purchasing another license – will it only be for Jupiter X or will I have access to the older version with WPBakery? Thanks!
Hi and thanks for reaching out to us
You’ll get older version of the theme too. We provide 2 archives in the ThemeForest package: jupiterx.zip for Jupiter X and jupiter.zip for Jupiter 6. Thank you.
Hello,
I just extended the support but lost access to my https://themes.artbees.net/ account. I must have registered the account a long time ago under the email address that no longer exists. How can I receive your support in this case?
Hi and thanks for reaching out to us
We can change your email address to the working one. Please write to tatyana@artbees.net and provide the screenshot of invoice, your purchase code, old email and the new one. Thank you.
Hello, I have a problem with my photo slider on Chrome and Firefox. The photos doesn’t appear… I used the slider from Elementor. All is good on Safari. My website : www.filmsfantastiques.com
Thanks for yours help!
Hi and thanks for reaching out to us
I checked the site and the photos in the slider are shown in my Chrome browser https://prnt.sc/yt3s0s . Can you show a screenshot from your side? Thank you.
Thanks for your reply! Sometimes photos doesn’t load : https://prnt.sc/yt5cb2
It’s a capture from Microsoft Edge.
This happens very often on Chrome and Edge. Thank you.
Hello,
Thank you for the screenshot. I reloaded the page several times, but couldn’t replicate the issue. Are you using any additional extensions in your browser? Try to disable them or check via Incognito mode of the browser. Thank you.
Hello, the problem is fix on Firefox but not on Edge. I have tried with PC and tablet, it’s not good. I don’t have any additional extensions. I asked a friend to try on his PC, he has the same problem with Edge. Thank you.
Hello,
Unfortunately I still can’t replicate the issue. I checked in the latest Edge browser on Windows 10, and the images loaded https://prnt.sc/z321q9 . Is your browser up-to-date? What Windows version are you using?
Hello, sorry for my late response. Yes, it’s strange because I have the latest versions of Edge and Windows 10. I used Windows 10 edition family. A friend tested it for me, he has a grey rectangle.
I also tried on a windows tablet, the two first slide doesn’t appear, just the last one. Thanks!
Hello,
Now I was able to replicate the problem. Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials for investigation. Thank you.
Hi, I recently noticed a Crocoblock appear on the wordpress admin menu bar (on the left). And it says “Your primary license will expire in 30 days.”
What is it? What do I have to do with this? I though the Jet plugins are free included in this theme, aren’t they?
One more question, I’d like to optimize the site speed. But with the theme and plugins, it seems imposible to make it 80+ (score on google pagespeed insight). How would you suggest us?
Best regards,
Hi and thanks for reaching out to us
That issue was reported to the Jet team and they will fix it as soon as possible.
As for the site speed, I recommend you to not rely on Google PageSpeed Insights. Please read this post: https://gomakethings.com/the-danger-of-relying-on-your-google-pagespeed-insights-score-to-measure-web-performance/ . Also read this article how to speed up the site loading https://themes.artbees.net/blog/speed-up-your-website-in-jupiter-x/ .
Why your demo theme, e.g. https://jupiterx.artbees.net/pest-control/ have a good Google Pagespeed score, while the same template installed on my purely new site, the score will be different?
Hello,
We have achieved these numbers with a $40 Digital ocean server (we have over 1m pageviews per month) + WP Rocket plugin.
80% of good site performance is related to installing a good caching plugin, setting up a good server, using CDN, optimizing images, building not lengthly pages.
Note that scores also depend on the length of the page and number of images, and amount of html content.
We recommend to use WP Rocket plugin which is compatible with Jupiter X or Autoptimize plugin. Please refer to this article: http://help.artbees.net/maintenance/optimizing-jupiter-x-to-get-the-maximum-speedThank you.
I have 3 theme licenses but they’re registered on an email I no longer have access to… can you please unhook them? So I can re-register them on my new email address?
Hi and thanks for reaching out to us
We can change your email address to the working one. Please write to tatyana@artbees.net and provide the screenshot of invoice, your purchase code, old email and the new one. Thank you.
Hi, may i know why the theme of jupiterx is already 1.12.1 version but when i download from envato here it still 1.12.0 version?
Hi and thanks for reaching out to us
The new version hasn’t been uploaded on Envato yet. It will be available soon. You can get the latest theme archive from your Artbees Dashboard Account > Downloads.
I purchased Jupiter X. My Wordpress site tells me that Raven requires Jupiter X theme version 1.3. Fine, but when I download the latest JupiterX from my themeforest account, I only get jupiter x version 1.21.0. Can you keep things up to date? Thanks
Hi and thanks for reaching out to us
The Raven plugin is deprecated now. You can get the latest theme version from your Artbees Dashboard > Downloads. Now Raven can be disabled.
Hello.
We just realized that the menu button does not work in ipad. Tried with 3 ipads and the demo directly.
How to fix it? thanks!
Hi and thanks for reaching out to us
Please create a support ticket https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard, FTP credentials for investigation. Specify what iPad version you’re using. Thank you.
ok but you can check it yourself, the problem shows also in your demo. I checked it with 3 different ipads. It works well on dev tools but not on a real ipad. I can send pictures. thanks.
Hello,
What demo exactly do you mean? All templates? Can you provide the demo URL and screenshots? Thank you.
I installed the Data Analysis template but there is a bug. I open a ticket but no answer. ca you contact me please
Hi and thanks for reaching out to us
Please share the ticket id so we can prioritize it. Thank you.
please, big data template bug. Can you control ticket # 105033. it’s urgent
it’s urgent
Helo,
I see the topic was replied. Did you check the answer?
Are we good to update to PHP 8?
Hi and thanks for reaching out to us
For now you don’t need to update. We are waiting for a release where the theme will be compatible with PHP 8. So you have to wait for a new theme version. Thank you.
Hello Jupiter, Pre-purchase question. Regarding the multisite, can the subsite admins install the templates themselves or does the superadmin need to install them for the subsite?
Hi and thanks for reaching out to us
The subsite admins can also install the demo templates.
Sorry for misunderstanding. Installing templates on network websites requires network admin privileges because it will need to install the required plugins and only the network admin has the privilege to do so.
I just updated to Jupiter V.6.8.0 and I can’t change any colors in Theme Options. Please help!
Hi and thanks for reaching out to us
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials for investigation. Thank you.
WooCommerce Left Sidebar appearing behind products on mobile – using the Jupiter v6.8.0 ====how to move this sidebar before the products on mobile?
Hi and thanks for reaching out to us
It can be done with custom css code. Please share the page URL so I can check the content. Thank you.
hi guys, is them AMP ready yet?
Hi and thanks for reaching out to us
Unfortunately, our theme is not AMP ready yet. However, there is an ongoing task to make it AMP ready soon. To be honest, it is currently under development but since it has lots of advantages, it will take more time to release.You can use some third party plugins for AMP. If you are going to use plugins for that, remember to test it on a staging website and make sure it passes all of your tests and then move it to the live website. Thank you for understanding.
I have a registered copy of your theme but need PSD files since I usually do an Adobe XD file before I go live. I need to do this because there are multiple items I need to edit/update and this needs to be done before I install the theme, can you help me. If so, I need the PSD files for https://jupiterx.artbees.net/business-2/
Hi and thanks for reaching out to us
The files were sent to your email. Please check. Thank you.
Got it, thank you so much!!!
You’re welcome
Could you check the rendering of this section in your ‘Movie Review’ demo please? https://prnt.sc/xzaw0g
Hi and thanks for reaching out to us
Thank you for reporting. I’ve forwarded this issue to the templates creation team and they will fix it shortly. Sorry for inconveniences.
Hi, 1. I want use Jupiter X premade footers but they are not displaying in my template library. 2. Some fonts cannot be overwritten, especially when I use the Text editor. Help?
Hi and thanks for reaching out to us
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials to check the issues. Thank you.
I’m getting 502 Bad Gateway error on my website. is there something wrong with your server?
Hi and thanks for reaching out to us
This error is related to the server configuration. You need contact your hosting provider support to investigate it. Or are you getting the error on the specific pages only?
i bought this theme but blog post page comment option not be able plz check and resolve enabled all the setting inspite of this i am facing the same please check and resolve asap
Hi and thanks for reaching out to us
Do you mean you don’t have comments section on single blog posts? Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials. Thank you.
