8686 comments found.
Hi,
I’m looking to migrate a site to a dev server with a different domain name. Will this have an impact on the functionality/plugins and license? This is a temporary thing until we build out new functionality and then we migrate it back to the original domain. Please advise on whether or not this is possible. If so, let me know what the process is to get this moving forward. I will have the license holder contact you.
Hi slui! Yes sure this is possible, if you have any problem related to registration you just need to send a private message from here: https://themeforest.net/user/undsgn
Bug: When on mobile iPhone and scrolling down on product page when stacking image is enabled, it does not scroll down. It only opens image.
I just want to disable the lighbox for product images on mobile to fix this. Is this possible? I just need to delete the lightbox class and the href link so it doesnt link to it.
What file do I need to edit to copy over to my child theme to edit?
Hi rvalenta! We are sorry but it’s really not clear what you refer to, please share the page of our demo affected by this issue, or the page of your website to understand.
Support has expired, I’d thought I’d make this public before proceeding.
Product pages zoom does not work if you are not logged in.
Was able to fix, please ignore.
Hi rvalenta, and thank you for the confirmation!
With buttons, is there anyway to customise the colour of the border animation?
It keeps appearing white and I can’t see where or how to change the colour?
Hi UtopiaDM! We are sorry but it’s not possible to understand why your border is white, unless customisation it follows the main button color, ex: https://undsgn.com/uncode/features/buttons/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team (this wall is only used for sporadic requests), please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I’ve noticed that if the button is one colour the border animation is the same colour but if the button is a gradient colour the border animation is white.
Please check the first three buttons on our website, is there any code to help please?
(i’ve tried with other colours not gradients and it works, just not for gradients)
https://www.totalmtb.co.uk/Hi UtopiaDM! The problem is not the gradient, but the animation you applied to the first buttons, and we are sorry but it’s not possible to have a gradient border with this kind of animation.
Hello, we are interested to buy your theme and would like to use one of the templates. Just wanted to ask if the Shop Off-Grid Home template could be used as a portfolio instead of a shop? https://undsgn.com/uncode/homepages/shop-off-grid/
Hi masquespacio, and thank you for the interest! 
Yes, it’s possible to modify the query for the elements to “Portfolio”. Confirmed!
Hello! Thank you for your quick reply. Is this an easy thing to do from the theme in Wordpress itself or does it needs some specific coding you can provide me?
Hi masquespacio! No special tricks, you just. need to modify the Query of the elements, ex: https://www.youtube.com/watch?v=uCoHUi9cOu4
Amazing, now it’s clear thank you very much!
Hi masquespacio, and thank you for the confirmation! 
Hey guys, wondering if you can offer me any advice or help. A client is using a carousel post block and would like the arrows to be permanently visible, rather than just showing them on hover. Is there a code snippet or an option that would allow that possibility please?
Hi MetalPotatoUK! Do you refer to the Posts Module set to Carousel or to the Content Slider?
Hey Undsgn. We have it set to carousel currently
This should work:
.owl-prev, .owl-next, .owl-dots {
opacity: 1 !important;
}
.owl-loaded .owl-prev, .owl-loaded .owl-next, .owl-loaded .owl-dots {
margin-left: 0px !important;
margin-right: 0px !important;
}
Just wanted to thank you for this. Really appreciate it.
Hi MetalPotatoUK, and thank you for the confirmation!
I’ve sorted the header problem now thank you.
Everything is complete apart from two little things if you could help please?
- Make the main top image shorter when on mobile - The buttons on the two images are low on desktop but in the middle on mobile, if possible I want then low on mobile as well
https://www.totalmtb.co.uk/Hi UtopiaDM! As explained in our documentation, when you are on mobile only the header respect the “Height” percentage option. You can use this code for the header:
@media (max-width: 959px){
#page-header .row-inner {
height: auto !important;
}
}However, for Rows on the page, the percentage height is not required on mobile, so if you want to move the button, you can insert an Empty Space above the buttons and set the visibility to mobile only in the options. I hope this makes sense.
The header image worked, thank you.
The button moving down did work however it also moved the background image down, is there anyway to move just the button down without everything going with it?
Hi UtopiaDM! The background image covers the area, so probably you need to adjust the background-attachment, if we understand each other basically what you should do it’s something similar (otherwise there are no other tricks than hide this Row and design one for Mobile with the Responsive Visibility options), ex: https://undsgn.d.pr/pjdzSd
The trouble is the image is perfect for desktop, if I change it to suit mobile it won’t be perfect for mobile.
I would have thought putting the button to the bottom would apply to apply devices and not just desktop?
Hi UtopiaDM! As you can verify in all our demos (and as explained in the documentation), when you set a Row Height this collapse on mobile.
Hello guys, I was just wandering if it is possible to have the option to random display slides from the Content Slider? This would be awesome. Best Regards Tobias
Hi _eltobi! No we are sorry but actually this is not an option, thank you for the suggestion by the way!
ps: unfortunately, there is not a quick code to make this working.
Hello guys, you’re welcome. Do you think about implementing this option in the slider? I would really appreciate it
Hi _eltobi! We have this in the to-do-list, but together with hundreds of other requests and we have to make a selection of possible features to work on each time, after all every user really does ask for something different.
Awesome, looking forward on using it in the future. Its not that urgent and I can imagine how large the user request list is thanks for your fast and great support as always!
It’s in the list, confirmed https://undsgn.d.pr/xvrLPf
Hey guys, I just wanted to stop by and send you the short question if you might already have a timeframe when the random slider option will be available? Best Regards
Hi _eltobi! We are sorry but we don’t have a deadline. As already told this is in the list (with other tons of requests). We actually can’t give you a deadline.
Hey guys, I just wanted to do a quick follow up, if you may already have a outlook for the random function in the slider? the feature will be really appreciated!
Hi _eltobi, no this is in the list but it’s not part of the next big update and we don’t have a deadline for this, as explained we receive dozen of different requests daily.
Hello guys, do you have an update, when the random order in the slider may be available? Looking forward using it. Best Regards _eltobi
Hi _eltobi1 We are sorry but we do not have an ETA, unfortunately this feature has not been requested by anyone and we mainly give space to features that are requested by many users.
Hello guys, do you have an update, when the random order in the slider may be available? Looking forward using it. Best Regards _eltobi
Hi _eltobi! Unfortunately the answer is always the one above, it is in the list but as explained every day we have requests from users, developers choose the most congenial one from time to time.
Can please anyone help me?
whenever I update page, image src link disappear from text block.
like I put 
now I am going the update then it will show back to me in text block
It mean its empty.
I update every plugin, theme code… tried with every version of php. But still have the same issue.
sorry my tags did not work.
I saw, every href link disappear
https://prnt.sc/z93jv1Hi gavin112! We are sorry for this issue but we don’t have other similar reports (if this is an issue of Uncode here you should read thousand of similar comments). Try to check what happens when you work with the native WordPress editor, and try also to disable all possible extra plugins.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, I’m using the build in filter functionality on my product archive / Shop page to sort my products. Is it possible to link from another page to the shop page with a filter already activated? E.g. I have a category “ON SALE” and I would like to implement a teaser, which links to the shop page with category “ON SALE” pre selected, so only the sale products are showing. Unfortunately I don’t see any parameter for activated filter categories within the URL at the moment, so I could easily have a link for them. Thanks & Best!
Hi BirnenHans! No unfortunately this is not possible. You can only have direct link to the default WooCommerce filter, ex: https://undsgn.com/uncode/shops/shop-grid/?orderby=rating
Alternatively you need to use the Pagination mode of the Posts module, ex: https://undsgn.com/uncode/blog/blog-boxed-grid?id=index-15588655905&ucat=7
Alternatively you can use the Posts Module to create a query only for this particular category, but this will be a Posts Module to query “On Sale”, so you will have only these products (i hope this makes sense).
Hi there, thanks for your fast reply and help! I can see that in your second example link, there is the exact technic I would like to use When I click on the “Lifestyle” category a slug is getting added to the URL ”?id=index-15588655905&ucat=7”, so I can now use that URL to link to the filter page with the “Lifestyle” category pre activated. This doesn’t happen on my shop page. The URL is always the same, regardless of what filter I’m setting (it’s always ”.../shop”, not e.g. ”.../shop?id-ucat-2” or so). Is there a setting I’m overseeing, that I have to switch on? Is that due to the pagination mode that I have to turn on? Thanks & Best
Hi BirnenHans! As told you can have this if you activate the Pagination option of the Posts module: https://undsgn.d.pr/Pz0Zz0
Hi there, ok thanks – I see now! That is perfect Just one more thing: I switched to pagination mode so filtering with URL slug is working great now, but now the shop page doesn’t resize appropriately to the amount of products that are displayed. The page is always as long as if all products were displayed. I have some filters that only show 3-4 products, but the page is as long as if there where 40 products+. Do you know, why this is happening? Thanks & Best
No sorry we cannot understand this just in words.
Hello, what is the best workflow to build the footer and use it on every page?
Hi kerngebiet_digital! You just need to create a Content Block with your footer design, and then apply to all the pages by the Theme Options > Footer > Widget Area > Content Block: https://support.undsgn.com/hc/en-us/articles/214002185
Obviously please take care that your pages have the “inherit” option in the Page Options (since some pages of the Demo Contents have some selected footers to show diversifications): https://undsgn.d.pr/0MsRxd
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, I bought another theme from you called Studiofolio a while back on Themeforest but since purchasing it you’ve removed the option to contact you about it. I’ve tried getting in touch via the support on the website but it just links back to here and says I don’t have a valid license (but I do because I bought it).
The issue is that the theme only has support for PHP 5.6.4 (outdated) and the latest Wordpress update has now broken my website altogether (I think our server recommends minimum PHP 7.1.33). Can you let me know the options are please?
Hi baronmeister! We are sorry but this theme was discontinued more than 5 years ago, and the whole Help Center is dedicated to Uncode (this is why you are not able to access, apart the fact that the support is expired).
Doesn’t bode well for everyone buying this theme…
I understand what you are saying but like every author here on ThemeForest there is no contract that we have to support a product for life, like a car model, a camera model, a computer or anything else on the market, production can be stopped, and this happened more than 5 years ago.
how or where can I turn the products on and off, so that only two special products are displayed on one page, how does that work? http://fxl-official.de/wp-content/uploads/2021/02/Screenshot-366.png
Hi unbekannt84! If you want to show only two products you need to edit the Query Options, and insert with the name or some criteria the products you need. In this video you find an example with Blog Posts but it’s the same for products ex: https://support.undsgn.com/hc/articles/213456809
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, FYI, all of the primary menus are broken on your site https://undsgn.com. I want to sell a client on the idea of using Uncode, but tougher to do this when it is broken.
Hello, we had a problem with cached files, everything should be back to normal in few minutes. Sorry for the issue and thank you.
Is there a way to zoom in and out on mobiles? I don’t see an option on the backend to turn this on…
Hi PlanZbyZola! We are sorry but really not sure what you refer to… Can you please explain with details?
The pinch to zoom in on the page and its content when viewing the site on a phone…
Hi PlanZbyZola! In fact this is not an option, it works by default.
I am unable to zoom in and out on images…
Try to disable all possible extra plugins or customisations, and anyway, this is not we can debug for you site in words here, if this is something that work for all Uncode websites: https://undsgn.com/uncode/showcase/
It doesn’t work for any uncode sites.I tried 3 of mine and each of those in your link as well as the undsgn site and from an android mobile phone you can not zoom in and out.
As already told this is not something we can debug in words for you without even a link to one of your websites. Things works as they work in our demo: https://undsgn.com/uncode/
Like I already said it doesn’t work on your site either.
ok!
In “uncode/partials/header.php” you can modify this code ( about line 36 to 40 https://undsgn.d.pr/FELiqN ) in this:
<meta name="viewport" content="width=device-width, initial-scale=1">
First of all awesome theme! One quick thing I just started experience. For some strange reason, the single portfolio page is only displaying one images but I have added multiple images in the media select. Any ideas why this might be happening?
Hello, if you could share with us the URL of the page you refer to will be very helpful in this case, since we don’t have many clues.
Anyway, if you need private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I know you can turn automatic copyright text off and insert your own but how do you put text where the social icons go (on the right side of the copyright text) and have different text on the left hand side?
Hi OmriS! No sorry this is not an option, unless Child Theme PHP modifications, you can deactivate this area, and create your own Footer custom layout, re-creating the copyright area in the Footer Content Block, there are both the Socials both the Copyright modules. I hope this make sense. Example of custom Footer with Copyright module (missing the Social here): https://undsgn.com/uncode/homepages/blog-culture/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi. I would like to know if your theme supports weglot translation plugin?
Hi slui, and thank you for the interest! Yes please find here more info: https://support.undsgn.com/hc/en-us/articles/360002070717
Hi,
How can I delete the ’’sign up to our newsletter field’’ and the standard footer with the Headquarter, Customer Services and Refunds and Returns information. At the bottom of the page.
Hi SAFE-HOUSE! We are sorry but it’s not possible to understand what you refer, if you have installed Demo Contents please evaluate that we have over 250 pages, so it’s not possible to understand the one you refer too. Please at least, share the link to your page so we can understand.
Anyway, if you need private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
