8600 comments found.
Hey guys, wondering if you can offer me any advice or help. A client is using a carousel post block and would like the arrows to be permanently visible, rather than just showing them on hover. Is there a code snippet or an option that would allow that possibility please?
Hi MetalPotatoUK! Do you refer to the Posts Module set to Carousel or to the Content Slider?
Hey Undsgn. We have it set to carousel currently 
This should work:
.owl-prev, .owl-next, .owl-dots {
opacity: 1 !important;
}
.owl-loaded .owl-prev, .owl-loaded .owl-next, .owl-loaded .owl-dots {
margin-left: 0px !important;
margin-right: 0px !important;
}
Just wanted to thank you for this. Really appreciate it.
Hi MetalPotatoUK, and thank you for the confirmation! 
I’ve sorted the header problem now thank you.
Everything is complete apart from two little things if you could help please?
- Make the main top image shorter when on mobile - The buttons on the two images are low on desktop but in the middle on mobile, if possible I want then low on mobile as well
https://www.totalmtb.co.uk/Hi UtopiaDM! As explained in our documentation, when you are on mobile only the header respect the “Height” percentage option. You can use this code for the header:
@media (max-width: 959px){
#page-header .row-inner {
height: auto !important;
}
}However, for Rows on the page, the percentage height is not required on mobile, so if you want to move the button, you can insert an Empty Space above the buttons and set the visibility to mobile only in the options. I hope this makes sense.
The header image worked, thank you.
The button moving down did work however it also moved the background image down, is there anyway to move just the button down without everything going with it?
Hi UtopiaDM! The background image covers the area, so probably you need to adjust the background-attachment, if we understand each other basically what you should do it’s something similar (otherwise there are no other tricks than hide this Row and design one for Mobile with the Responsive Visibility options), ex: https://undsgn.d.pr/pjdzSd
The trouble is the image is perfect for desktop, if I change it to suit mobile it won’t be perfect for mobile.
I would have thought putting the button to the bottom would apply to apply devices and not just desktop?
Hi UtopiaDM! As you can verify in all our demos (and as explained in the documentation), when you set a Row Height this collapse on mobile.
Hello guys, I was just wandering if it is possible to have the option to random display slides from the Content Slider? This would be awesome. Best Regards Tobias
Hi _eltobi! No we are sorry but actually this is not an option, thank you for the suggestion by the way!
ps: unfortunately, there is not a quick code to make this working.
Hello guys, you’re welcome. Do you think about implementing this option in the slider? I would really appreciate it 
Hi _eltobi! We have this in the to-do-list, but together with hundreds of other requests and we have to make a selection of possible features to work on each time, after all every user really does ask for something different.
Awesome, looking forward on using it in the future. Its not that urgent and I can imagine how large the user request list is
thanks for your fast and great support as always!
It’s in the list, confirmed
https://undsgn.d.pr/xvrLPf
Hey guys, I just wanted to stop by and send you the short question if you might already have a timeframe when the random slider option will be available? Best Regards
Hi _eltobi! We are sorry but we don’t have a deadline. As already told this is in the list (with other tons of requests). We actually can’t give you a deadline.
Hey guys, I just wanted to do a quick follow up, if you may already have a outlook for the random function in the slider? the feature will be really appreciated!
Hi _eltobi, no this is in the list but it’s not part of the next big update and we don’t have a deadline for this, as explained we receive dozen of different requests daily.
Hello guys, do you have an update, when the random order in the slider may be available? Looking forward using it. Best Regards _eltobi
Hi _eltobi1 We are sorry but we do not have an ETA, unfortunately this feature has not been requested by anyone and we mainly give space to features that are requested by many users.
Hello guys, do you have an update, when the random order in the slider may be available? Looking forward using it. Best Regards _eltobi
Hi _eltobi! Unfortunately the answer is always the one above, it is in the list but as explained every day we have requests from users, developers choose the most congenial one from time to time.
Can please anyone help me?
whenever I update page, image src link disappear from text block.
like I put 
now I am going the update then it will show back to me in text block
It mean its empty.
I update every plugin, theme code… tried with every version of php. But still have the same issue.
sorry my tags did not work.
I saw, every href link disappear
https://prnt.sc/z93jv1Hi gavin112! We are sorry for this issue but we don’t have other similar reports (if this is an issue of Uncode here you should read thousand of similar comments). Try to check what happens when you work with the native WordPress editor, and try also to disable all possible extra plugins.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, I’m using the build in filter functionality on my product archive / Shop page to sort my products. Is it possible to link from another page to the shop page with a filter already activated? E.g. I have a category “ON SALE” and I would like to implement a teaser, which links to the shop page with category “ON SALE” pre selected, so only the sale products are showing. Unfortunately I don’t see any parameter for activated filter categories within the URL at the moment, so I could easily have a link for them. Thanks & Best!
Hi BirnenHans! No unfortunately this is not possible. You can only have direct link to the default WooCommerce filter, ex: https://undsgn.com/uncode/shops/shop-grid/?orderby=rating
Alternatively you need to use the Pagination mode of the Posts module, ex: https://undsgn.com/uncode/blog/blog-boxed-grid?id=index-15588655905&ucat=7
Alternatively you can use the Posts Module to create a query only for this particular category, but this will be a Posts Module to query “On Sale”, so you will have only these products (i hope this makes sense).
Hi there, thanks for your fast reply and help! I can see that in your second example link, there is the exact technic I would like to use
When I click on the “Lifestyle” category a slug is getting added to the URL ”?id=index-15588655905&ucat=7”, so I can now use that URL to link to the filter page with the “Lifestyle” category pre activated. This doesn’t happen on my shop page. The URL is always the same, regardless of what filter I’m setting (it’s always ”.../shop”, not e.g. ”.../shop?id-ucat-2” or so). Is there a setting I’m overseeing, that I have to switch on? Is that due to the pagination mode that I have to turn on? Thanks & Best
Hi BirnenHans! As told you can have this if you activate the Pagination option of the Posts module: https://undsgn.d.pr/Pz0Zz0
Hi there, ok thanks – I see now! That is perfect
Just one more thing: I switched to pagination mode so filtering with URL slug is working great now, but now the shop page doesn’t resize appropriately to the amount of products that are displayed. The page is always as long as if all products were displayed. I have some filters that only show 3-4 products, but the page is as long as if there where 40 products+. Do you know, why this is happening? Thanks & Best
No sorry we cannot understand this just in words.
Hello, what is the best workflow to build the footer and use it on every page?
Hi kerngebiet_digital! You just need to create a Content Block with your footer design, and then apply to all the pages by the Theme Options > Footer > Widget Area > Content Block: https://support.undsgn.com/hc/en-us/articles/214002185
Obviously please take care that your pages have the “inherit” option in the Page Options (since some pages of the Demo Contents have some selected footers to show diversifications): https://undsgn.d.pr/0MsRxd
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, I bought another theme from you called Studiofolio a while back on Themeforest but since purchasing it you’ve removed the option to contact you about it. I’ve tried getting in touch via the support on the website but it just links back to here and says I don’t have a valid license (but I do because I bought it).
The issue is that the theme only has support for PHP 5.6.4 (outdated) and the latest Wordpress update has now broken my website altogether (I think our server recommends minimum PHP 7.1.33). Can you let me know the options are please?
Hi baronmeister! We are sorry but this theme was discontinued more than 5 years ago, and the whole Help Center is dedicated to Uncode (this is why you are not able to access, apart the fact that the support is expired).
Doesn’t bode well for everyone buying this theme…
I understand what you are saying but like every author here on ThemeForest there is no contract that we have to support a product for life, like a car model, a camera model, a computer or anything else on the market, production can be stopped, and this happened more than 5 years ago.
how or where can I turn the products on and off, so that only two special products are displayed on one page, how does that work? http://fxl-official.de/wp-content/uploads/2021/02/Screenshot-366.png
Hi unbekannt84! If you want to show only two products you need to edit the Query Options, and insert with the name or some criteria the products you need. In this video you find an example with Blog Posts but it’s the same for products ex: https://support.undsgn.com/hc/articles/213456809
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, FYI, all of the primary menus are broken on your site https://undsgn.com. I want to sell a client on the idea of using Uncode, but tougher to do this when it is broken.
Hello, we had a problem with cached files, everything should be back to normal in few minutes. Sorry for the issue and thank you.
Is there a way to zoom in and out on mobiles? I don’t see an option on the backend to turn this on…
Hi PlanZbyZola! We are sorry but really not sure what you refer to… Can you please explain with details?
The pinch to zoom in on the page and its content when viewing the site on a phone…
Hi PlanZbyZola! In fact this is not an option, it works by default.
I am unable to zoom in and out on images…
Try to disable all possible extra plugins or customisations, and anyway, this is not we can debug for you site in words here, if this is something that work for all Uncode websites: https://undsgn.com/uncode/showcase/
It doesn’t work for any uncode sites.I tried 3 of mine and each of those in your link as well as the undsgn site and from an android mobile phone you can not zoom in and out.
As already told this is not something we can debug in words for you without even a link to one of your websites. Things works as they work in our demo: https://undsgn.com/uncode/
Like I already said it doesn’t work on your site either.
ok!
In “uncode/partials/header.php” you can modify this code ( about line 36 to 40 https://undsgn.d.pr/FELiqN ) in this:
<meta name="viewport" content="width=device-width, initial-scale=1">
First of all awesome theme! One quick thing I just started experience. For some strange reason, the single portfolio page is only displaying one images but I have added multiple images in the media select. Any ideas why this might be happening?
Hello, if you could share with us the URL of the page you refer to will be very helpful in this case, since we don’t have many clues.
Anyway, if you need private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I know you can turn automatic copyright text off and insert your own but how do you put text where the social icons go (on the right side of the copyright text) and have different text on the left hand side?
Hi OmriS! No sorry this is not an option, unless Child Theme PHP modifications, you can deactivate this area, and create your own Footer custom layout, re-creating the copyright area in the Footer Content Block, there are both the Socials both the Copyright modules. I hope this make sense. Example of custom Footer with Copyright module (missing the Social here): https://undsgn.com/uncode/homepages/blog-culture/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi. I would like to know if your theme supports weglot translation plugin?
Hi slui, and thank you for the interest! Yes please find here more info: https://support.undsgn.com/hc/en-us/articles/360002070717
Hi,
How can I delete the ’’sign up to our newsletter field’’ and the standard footer with the Headquarter, Customer Services and Refunds and Returns information. At the bottom of the page.
Hi SAFE-HOUSE! We are sorry but it’s not possible to understand what you refer, if you have installed Demo Contents please evaluate that we have over 250 pages, so it’s not possible to understand the one you refer too. Please at least, share the link to your page so we can understand.
Anyway, if you need private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi we are showing some of the required plugins require an update, but it is showing update not available. We are running the most current version of the theme (checked against the change log). Can you advise? The two in questions are Uncode Pricavy and Uncode Wireframes. We believe this is causing some conflict with our latest WP core update and need to get it resolved quickly.
Hi bluewater! We are sorry but if you have an odd issue other users are not reporting we need to check your installation privately.
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, is there to option to make lightbox scrollable for very tall images? Thanks.
Hi RSC3103! No we are sorry but this is not an option, and there is not a quick CSS we can suggest since it’s all powered by quite complex Javascript.
Hi there, hope you’re well.
We’re just updating our homepage, the only thing we’re struggling to do is get the green bar behind the logo and menu transparent like this https://support.undsgn.com/hc/en-us/articles/213456989
We’ve looked through all your guides and tutorials but can’t find anything, can you please help.
Thank you 
(this is our website for reference https://www.totalmtb.co.uk/)
Hello,
for what I can see you aren’t using a page header on your site. Please, read the documentation regarding this kind of issues: https://support.undsgn.com/hc/en-us/articles/213459689-Menu-not-Transparent
Please, let me also remind you that, if you need it, support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
My support has run out and i’ve been fine changing things myself, it’s just this one small thing i’m having trouble with, is there an email I can contact about it?
Am I able to change to transparent with how I have it now or do I have to use a page header?
Hello, you can use this section for small issues or reporting bugs, no problem. However I should have already replied to your question: your issue is due to the fact you aren’t using a page header, as described in the link I provided. If you have set the Primary Menu Opacity to 0 in your Theme Options https://undsgn.d.pr/maOT7X and you’re sure you are respecting all the requirements described in the article at this link https://support.undsgn.com/hc/en-us/articles/213459689-Menu-not-Transparent you should be able to fix your issue. You can use the first row of your page content as Page Header by setting it through the Page Options: https://undsgn.d.pr/GdhZRZ
Let me know, best 
Hi, I have activated the licence on my testing site, after that, I deactivated and try to activate on the real site. It said “According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license. More info”
Can you please help?
Hello mattlam24,
if you are sure there is an error with that and the testing site isn’t online, you just need to write us a private message and include your Purchase Code. Please send a message from here: https://themeforest.net/user/undsgn
Hi,
I am trying to import the layout using import method but it shows always same error “Ooops, the Demo Content couldn’t be imported all in once”.
In videos, I saw there is a option to import a page layout from frontend wpbakery page creator. But I saw two buttons only in wpbakery editor “add a element” and “add a wire frame” not seeing the option to import a page.
Regards, Vijay
Hi lowcostwebagency! We are sorry for this problem but this issue can be related to various issue, mostly server related, and it’s not possible to debug from here, here you can find a dedicated article: https://support.undsgn.com/hc/en-us/articles/213459629
If you need support for this you need to open a private ticket in our Help Center: https://support.undsgn.com/hc
The buttons you refer to are to import a module, or to import the Wireframes (that are stand alone sections), please find more info here: https://support.undsgn.com/hc/articles/360001634157
Hi,
I don’t see any issue with server configuration. Requirement mentioned in documents are full filled check the link https://prntscr.com/ypbcaa
You don’t provide any clear solution for this issue.
Regards, Vijay
This is something that need to be debugged in any installation if it’s not directly related to the Requirements, since any server is different but the problem is related to performances or permissions.
If I buy Wpbakery pro separately and Install with uncode theme. Does that fix the issue?
Hello, sorry but the issue isn’t related with WPBakery, and the version of WPBakery Page Builder provided with Uncode doesn’t need any extra plan. As we already explained the issue is due to server issues. When you say “In videos, I saw there is a option to import a page layout from frontend wpbakery page creator” may I ask you what videos you refer to? Are you talking about our documentation or something else you found on web? Since you have to consider our official documentation only. Please, let me know, best 
Hi,
I saw the video in this link https://wpbakery.com/video-academy/work-template-library/ and I would like to use this option in our website.
Does this plugin conflict with the one already installed with template?
I am waiting for you to confirm so that I buy this plugin and use in my website.
Thanks, Regards, Vijay
Hi lowcostwebagency! Uncode is based on a tailored and enhanced version of WPBakery and this is the only version you can use on Uncode, so no, you cannot use this even if you buy your own version of WPBakery.
Hi there, is it possible to hide/not display the number of products in the mini-cart? Thanks & Best
Hi BirnenHans! Do you refer to the Side-Cart? For example this one, or you are using the old Mini-Cart? https://undsgn.d.pr/cdp0JC
Hi, thanks for your reply!
I was referring to the cart-icon, usually there is a little hint on how many items you have in your cart. Do you know what I mean? Thanks!
Hi BirnenHans! The one in the circle? Do you want only the circle or nothing? https://undsgn.d.pr/C7TJ1D
Wow, that was fast!
Yes, that is exactly what I meant. Nothing would be great! Is that possible?
This should do the trick:
.uncode-cart .badge {
display: none !important;
}
Nice, that worked – Thank you!!
Thank you too for confirming, best 