1790 comments found.
Hi, do the theme 3.2.13 is compatible with WordPress 5.6.1 ? and with Elementor 3.1.1 ? And how can i update Master Slider Pro 3.4.5 to 3.4.7 please ? It doens’t work with the direct link in the backoffice ? Thank you
Yes, those are all compatible. Once you install the updates, Master Slider should update automatically.
Before you update, which version of the theme are you using?
I have BellevueVersion : 3.2.13 and MasterPro is Version 3.4.6, and it tells me that the last version is Version 3.4.7, but don’t want to update Thank you
Please try again. We just pushed version 3.4.10 (Master Slider)
My fonts are all of sudden not loading correctly. When I deactivate the Kikri Customizer plugin, some different fonts load in and the console errors are gone. The fonts not loading are open sans, caveat and arvo. The console error reports a 404 error in reading the font file. Is this a known issue and is there a fix?
As an addendum, when I open the customizer, the fonts all work properly again, but when I close it they all refer back to “sans-serif”.
Thank you. Please remove the /fonts directory inside of the wp-content/ folder. This sometimes happens when you migrate the website and the customizer is caching the fonts. So just remove the /fonts folder only.
That worked! Thank you!
yay!
Can i book by week only? Starting from Monday? And not to have maximum period?
Yes 
Wait…. let me double check….
Yes, I believe so, because you can specify a checkin day (Saturday) and check out day (Saturday), so that should force a week with no max.
How can i change the header background color?
We are getting very close to allowing this through the customizer. Right now, you just need some custom css.
Can you create a ticket for us and share your URL so that we can assist?
Hello I just wanted ask if this theme can handle a multi-branches hotel thanks
Yes You can organize Accommodations into different groups and filter them by search
Hello, just bought and I’m trying to understand something. I have an appartamento to rent. I create a type of accommodation (2 adults +1 kid). When I try to find availability on calendar I see all days full…
Thank you for reaching out.
Please make sure to create a season, a rate and then Generate Accommodations.
Please see our full guide here:
https://themovation.helpscoutdocs.com/category/225-hotel-bookingHello! The plugins MotoPress Hotel Booking + Hotel Booking WooCommerce Payments have a deadline or I can use them forever? Thank you so much!
You can have them forever. We will continue purchasing our extended license for you.
Some pages that I open / edit with Elementor report the following error:
In the center;
The preview cannot be loaded. Something has gone wrong. Click “More details” and follow the directions to fix the problem quickly.
Lower left;
Can’t edit? ENABLE THE PROVISIONAL MODE Having trouble loading Elementor? Please enable Safe Mode for Troubleshooting. Learn more
I discovered the problem: it is the WooCommerce 5.0.0 plugin that conflicts. How can this problem also be solved?
WooCommerce should work well. Please create a ticket for us here:
https://themovation.ticksy.com/Try removing all 3rd party extensions (WooCommerce). Test and see if that helps.
Yet that’s it, by deactivating the WooCommerce plugin everything works perfectly. Please check carefully and let me know something. Thank you.
Thanks. We will checkout 5.0
Which page exactly are you trying to edit? Cart? Checkout? Shop?
Almost all pages.
Thank you. I’m testing 5.0, no issues with My Account, Checkout, Cart, but something is up with Shop, however if I remove the shop page from Woo settings I can edit with Elementor, then I switch it back when done. Works well.
https://cln.sh/fD6N7FTesting: Woo 5.0 Elementor 3.1.1 Bellevue 3.2.13
The “Master Slider Pro” plugin is not updatable. I have been trying for two days but the same error always comes out: Update failed: The download was not successful. Not Found
How can I solve?
Make sure you are using the latest version of the theme.
https://demo.themovation.com/bellevue/changelog/I already use the latest version of the theme, that of December 6th, but it is not possible to update, I also tried this morning: Update failed: The download was not successful. Not Found
Version v3.2.13 is that of December 6th, right?
Yes, 3.2.13 is the most recent. I don’t know why you would be getting Not Found.
Please create a ticket here:
https://themovation.ticksy.com/Then share your URL and provide access so that we can confirm.
When does a new theme update come out?
See the reply above.
That is? I use the one from December 6th today. When will a new version come out?
Version 3.2.13 is the latest as for today. Please explain the issue in more detail so that we can confirm.
WooCommerce not working with this theme? I have problems with its display, both the shop page and the product pages.
Sorry, I mean WooCommerce 5.0.0!
The problems are with the models, they’re all high and confused.
Maybe I solved it by uploading the old theme files (I had a backup from a week ago) archive-product.php, single-product.php and cart.php, I had updated them because in the “Status” section of WooCommerce it said to overwrite these file? Is all this normal? So shouldn’t I update them?
I await your kind reply, thanks.
Hi there. WooCommerce 5.0 works well on my end. I haven’t seen any tickets from others.
When you say models, that do you mean?
What version of the theme are you using?
Can you create a ticket for us?
https://themovation.ticksy.com/I use the latest version, the one from December 6th.
These: archive-product.php, single-product.php e cart.php in theme/bellevuex/woocommerce.
Check well because with the version of your latest theme and the latest version of WooCommerce in the working state of WooCommerce it asks to update the three files in the theme / bellevuex / woocommerce folder. If you update them by taking these three files from the WooCommerce add-on from worpress.org the shop templates are compromised, even the article page template. You do know something?
Thank you. Those three files have mismatched version numbers but they should be working well. Please explain in detail the main issue so that we can try and replicate it on our end.
As far as we know, there are not known issues. Happy to assist.
Mobile menu, the close button not showing, always the burger button showing. Tks
Thanks. Can you send me a screenshot? I’m not sure what button this is.
Feel free to create a ticket here:
https://themovation.ticksy.com/How to resize the mobile menu button. TKS
Thanks. Can you send me a screenshot? I’m not sure what button this is.
Feel free to create a ticket here:
https://themovation.ticksy.com/how to import your template in custom header elementor. Tks
Mobil menu, the close button not showing, stil the burger button. Tks
How to resize the mobile menu button. TKS
Hello! Thanks for reaching out.
So this is a new install? You have gone through the theme setup?
https://themovation.helpscoutdocs.com/article/131-theme-setupRE: Custom Header. We use the HFE plugin for now, but this is something we will be rolling out in the next few weeks.
RE: Mobile button. Hm, Can you send me a link?
Better yet, can you create a ticket for each issue you are having?
https://themovation.ticksy.com/How do I populate payment getaway? I have none options into settings.
Hi! Are you using MotoPress? Please see:
https://themovation.helpscoutdocs.com/category/225-hotel-bookingHello,
1. How do I edit form in the reservation confirmation page? 2. Im not receiving emails from the contact form. Is it the WP-Mail-SMTP plugin that i have to install to solve it or something else?
Thanks a lot! Michiel
Hello Michiel
1. How do I edit form in the reservation confirmation page?
> The form on the confirmation page is output but the MotoPress plugin. We don’t have control over that apart from the styling settings inside the widget. There is a plugin that allows you to add fields, but not remove them.
2. Im not receiving emails from the contact form. Is it the WP-Mail-SMTP plugin that i have to install to solve it or something else?
Yes, I would use an SMTP plugin so that you can authenticate. That should help. Also, reach out to your host to see if they are blocking email.
These are the changes i want to do. It’s in dutch. The translation is not correct. Land van verblijf -> Land Opmerkingen -> Opmerkingen of vragen
2. Ill try this option. Should work.
Thanks a lot for the quick response! Michiel
Hi! Thanks.
1 – If you are trying to change text. Please use Loco Translate (Great for one language).
2 – Thanks!
Happy to assist Please rate us with 5 stars if you like our service. It would help us a lot.
Cheers Michiel!
All fixed! Thanks for the help guys! Great theme and support!
That’s fantastic news. I’m so glad it all worked out. We are really trying hard to to provide excellent service.
I hope you have an amazing day. Don’t hesitate to contact us if you need any future assistance.
p.s. we are looking to continue our 5 star rating, if you feel that we are worthy, please consider rating us with 5 stars
Did we do something awesome for you? Let us know.
https://themovation.helpscoutdocs.com/article/260-did-we-do-something-awesome-for-you-let-us-knowwhen installing the theme, I don’t have the woocommerce plugin, why?
Hello! You can install WooCommerce normally through the WP Dash or you can go to Appearance / Customize / Theme Options / Plugins / and enable “WooCommerce” then follow the instructions o the page.
Not everyone uses WooCommerce so it’s an optional install.
if you run into any issues, please let us know.
reservation does not work, no technical support? Why do not you answer?
Hello! Thank you. Yes, we have support. We are here to help. The best way to reach out is through our support system there:
https://themovation.ticksy.comFull guides on setting up the reservation system here:
https://themovation.helpscoutdocs.comI’ve done it all but rooms are full and can’t be booked
Please create a ticket so that we can take a closer look. If you have those 3 things, it should be working well.
https://themovation.ticksy.comHello, I am having a lot of trouble with the theme. the rooms seem full, where are the settings? can’t find it please help. I can not make a reservation
Sorry to see that. I looks like you need to setup your rooms inventory. Add a season, rate, and then “Generate Accommodations” and you should be fine
See the full guid here: https://themovation.helpscoutdocs.com
I’ve done it all but rooms are full and can’t be booked
Please create a ticket so that we can take a closer look. If you have those 3 things, it should be working well.
https://themovation.ticksy.comMinimum booking days = 2 ?
Yup, this is under WP Dash / Bookings / Booking Rules
Hello, I am having a lot of trouble with the theme. the rooms seem full, where are the settings? can’t find it please help. I can not make a reservation
Hello! Thank you. We have a full guide here:
https://themovation.helpscoutdocs.com/category/225-hotel-bookingIf you have any issues, please create a ticket for us.
We are happy to help.
https://themovation.ticksy.com
