1798 comments found.
can you calculate price for check in and check out search?
Thank you. I’m not sure I understand what you are asking about. Can you elaborate?
I would like the calendar to work like VRBO or AirBnB where you can search or enter in the check in and check out dates on the calendar, select them, and then get an estimated price for the dates selected.
Yes, our bundled booking engine syncs with AirBnB and VRBO
Hello! I purchased the theme a year ago, but never finished the website. After being abandoned for 10 months, I found now that the calendar synced with Airbnb doesn’t let me reserver any date, even if it appears available in the backend. For example, here is the page: https://floareabucovinei.ro/camere/#reserve It only show available 30 April – 4 May, because it was a cancelled reservation from Airbnb wich I deleted manually form the Bookings.
But any other date shows as Not Available. Is there any way to reset the Booking calendar or something? Is this a bug?
Happy to help. This is a bit out of my understanding but can you reach out to the tech team?
https://themovation.ticksy.com/Also, please makes sure that you have the latest.
https://demo.themovation.com/bellevue/changelog/Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
I’m hoping I don’t have to pay $41 just to resolve a bug in your theme… So if you could reach your tech team, that will be great. Because I can’t.
Hi. Ah, your support has expired? Please consider renewing it. It helps us continue making improvements and adding new features.
https://themovation.helpscoutdocs.com/article/262-extending-and-renewing-theme-supportLet me see if I can help..
The sync is with the MotoPress Hotel Booking Engine. That’s a plugin that we bundle but we don’t actually develop.
The best suggest I have right now it to make sure you are using the latest version for all plugins and theme (and WordPress core). Please double check the versions.
https://demo.themovation.com/bellevue/changelog/It looks like the Booking Engine is on version 3.9.4
There is also a help guide for syncing here:
https://themovation.helpscoutdocs.com/article/257-how-to-sync-your-booking-calendarThank you for contacting us. We do not provide assistance for Hotel Booking plugin nor addons if they are bundled into third-party themes (bellevuex). Please contact your theme provider to get assistance either for theme and for all plugins integrated into your theme.
That’s great. So no one can help me. The sync works fine, the problem is that I can’t choose from available dates.
Hi there, we are trying to help. I replied 6 days ago with some links and suggestions. Can you review and let me know if you have found out anything new?
Yes, I did review. All is up to date, sync works just fine. I tried removing the plugin and also delete the tables from the database that seemed to be linked with, but no change. Dates are showing as free but unavailable to book.Is there a way to reset this plugin or something?
I also tried creating different accomodations, but it’s the same. Calendar shows all dates as unable to reserve.. This is frustrating.
Let me check with you if you have seasons and rates setup for that accommodation type in your website? If you don’t have dates available, they won’t show up on your site as selectable.
That was it! Thank you so much!
This makes me sad that for such a simple solution I’ve lost so much time 
We got it fixed! Yes! 
We know for next time and it will help others get the solution faster 
Please consider renewing your support (or help us with a 5 star rating).
We are working hard deliver new updates to for the product. We have some big update rolling out soon.
Thank you.
Look, I’ll be honest. This 6 months support is bullshit, because it happens that I buy a theme and I don’t work on it for a few months, without asking for any support, and all of a sudden support expires. That’s not cool. Also, the support is really-really expensive, almost as much as the theme costs. If it was something like a few dollars, it would be fine. And if you build a site for someone, it just doesn’t make sense to spend own money from the little you get.
I understand that we all need to earn money, but this is ridiculous what happens on Envato. I don’t wont to be rude, it’s just my opinion. People can help people, at least if it’s something quick and not so complicated.
Thank you very much for helping me out, I really appreciate. I will give you a 5 star rating.
If you have a simple question, you can always post it here and we will help. We will do our best to assist. If it’s a bug, we always get to those ASAP, no support required.
Regarding renewals and costs, Envato sets the policies but we tend to agree with them (for the most part).
The one thing that a lot of people might not realize is the value that comes with having the theme stay up-to-date and current with all the WordPress core updates and plugin updates. Behind the scenes there is a lot of development costs to ensure the theme continues to run smoothly.
On top of all that, good authors will continue to add amazing features and value. It’s amazing that a theme only costs $59 and lasts a lifetime. Most products nowadays are by subscription.
For example, this theme costs $59, in theory someone who purchased 5 years ago would get a virtually brand new product with amazing new features. That’s $11.80 / year or $1 / month. That’s insane value. Plus it comes bundled with add-ons worth $200+ haha.
I’m glad it worked out for you in the end. Thanks for the rating if you do.
Have a great day.
Hi,
I have to update the theme on a site that was built some years ago. The version of Bellevue installed is very old, it’s 1.5.1 and the support has obviously expired. I tried updating the theme using the Envato Market plugin but, as expected, there were huge problems (content in pages was lost as well as all other settings, images, etc.). I did have a backup though, which I restored so that the site would continue to function. Searching your answers here, I found that you suggest updating to version 1.9.3 and you also provide a relevant url: https://themovation.ticksy.com/article/12249/ Unfortunately it seems this page does not exist anymore or I cannot access it. Do you have any suggestions as to how I can go about updating the theme? I would be grateful for any guidance on this.
Thank you in advance for all the help! Michael
Ah yes, please use the guide here:
https://themovation.ticksy.com/article/12249/and update to 1.9.4 All will be fine.
You just need to sign into the Support System with your purchase code to authenticate.
https://themovation.ticksy.com/I hope this works. If not, please let us know.
Purchased and install theme also imported demo content and installed woocommerce but woocommerce payment option is not showing up in accomodation->settings->payments although a page called “Reservation” has been created as per tutorial. how to find solution for that.
ticket #2707724
Thank you! I’ll reply to your ticket right now.
hi! How could i set paypal ipn notifications properly?
Thank you. I think that is covered here:
https://themovation.helpscoutdocs.com/article/303-hotel-booking-woocommerce-paymentsPlease click on the link that says “Official PDF documentation” and scan for the PayPal setup. that should help.
So to properly set up ipn notifications i need both woocommerce and woocomerce payments addon?
Which url i’ve to set here? https://imgur.com/VnSH6fW
Hm, I think so. Try it without Woo, and then if that won’t work enable the WooCommerce extension. Happy to help.
Also with woocommerce extension the ipn notifications does not work. could you assist me?
Hm, very interesting. Can you create a ticket for us?
https://themovation.ticksy.com/Lets makes sure that you are fully updated.
https://demo.themovation.com/bellevue/changelog/hello, can we set weekly prices and specific days to check in/check out, for example, saturday to saturday? Thank you
Yes
hi, i have a site with your theme on, i did it 3/4 years ago. Now with the last wordpress update of last week something is broken in the elementor frontend, i can’t see anymore some part of the pages. ALso this message come out in the backend: “Warning: json_decode() expects parameter 1 to be string, array given in /web/htdocs/www.hotelgoyarimini.it/home/wp-content/plugins/elementor/includes/api.php on line 111”. Do you know whats the problem is? if i renew the assistance you can fix it for sure?Thanks
Thanks. Please make sure you are up to date. Which version are you using now?
Im using elementor Versione 2.0.16. How can i update it? I never purchase it it was in the theme
wp version installed is 5.6.2
Thanks. What version of Bellevue are you using?
Bellevue – Child Theme Version: 2.0 – Bellevue Version: 2.0.5
2.0.5? Okay, then you should be good to upgrade to 3.2.13
https://demo.themovation.com/bellevue/changelog/Thanks. I update to the latest version, now the backend is fixed, but in the front end nothing change, text and part of old layout are missing. What could be?
Do you have any caching plugins enabled? The frontend should be good. Can you send me a screenshot?
No i don’t have any cache plugin active. Where i can send you the screenshot? in this comment i can’t
Can you please attach it to a ticket. That would be most helpful.
https://themovation.ticksy.com/hotelgoyarimini.it check this pls
Thanks. It seems to be up and running. What issues are you having?
for example, in the homepage, text is disappeared from the pink boxes, and also there was some heading text where now there is only white space between section.
I see that now. That’s very interesting because nothing like this has happened before. It makes me think there is a plugin conflict. Please try testing with no other plugins active, only the ones that are recommended by the theme.
https://themovation.helpscoutdocs.com/article/273-test-for-plugin-conflictsthanks but doesn’t work, still the same problem
I would try and look for a past revision that you can roll back. Please see:
https://elementor.com/help/revision-history-undo-and-redo/Hello, Is it possible to have a deposit of 30% paid upon registration, then 1 week before taking the rental, withdraw the rest of the amount?
You can take a deposit of your liking, then you can send a request for the rest of the payment using a bundled add on called “Payment Request”
Hi, do the theme 3.2.13 is compatible with WordPress 5.6.1 ? and with Elementor 3.1.1 ? And how can i update Master Slider Pro 3.4.5 to 3.4.7 please ? It doens’t work with the direct link in the backoffice ? Thank you
Yes, those are all compatible. Once you install the updates, Master Slider should update automatically.
Before you update, which version of the theme are you using?
I have BellevueVersion : 3.2.13 and MasterPro is Version 3.4.6, and it tells me that the last version is Version 3.4.7, but don’t want to update Thank you
Please try again. We just pushed version 3.4.10 (Master Slider)
My fonts are all of sudden not loading correctly. When I deactivate the Kikri Customizer plugin, some different fonts load in and the console errors are gone. The fonts not loading are open sans, caveat and arvo. The console error reports a 404 error in reading the font file. Is this a known issue and is there a fix?
As an addendum, when I open the customizer, the fonts all work properly again, but when I close it they all refer back to “sans-serif”.
Thank you. Please remove the /fonts directory inside of the wp-content/ folder. This sometimes happens when you migrate the website and the customizer is caching the fonts. So just remove the /fonts folder only.
That worked! Thank you!
yay!
Can i book by week only? Starting from Monday? And not to have maximum period?
Yes
Wait…. let me double check….
Yes, I believe so, because you can specify a checkin day (Saturday) and check out day (Saturday), so that should force a week with no max.
How can i change the header background color?
We are getting very close to allowing this through the customizer. Right now, you just need some custom css.
Can you create a ticket for us and share your URL so that we can assist?
Hello I just wanted ask if this theme can handle a multi-branches hotel thanks
Yes You can organize Accommodations into different groups and filter them by search
Hello, just bought and I’m trying to understand something. I have an appartamento to rent. I create a type of accommodation (2 adults +1 kid). When I try to find availability on calendar I see all days full…
Thank you for reaching out.
Please make sure to create a season, a rate and then Generate Accommodations.
Please see our full guide here:
https://themovation.helpscoutdocs.com/category/225-hotel-bookingHello! The plugins MotoPress Hotel Booking + Hotel Booking WooCommerce Payments have a deadline or I can use them forever? Thank you so much!
You can have them forever. We will continue purchasing our extended license for you.
Some pages that I open / edit with Elementor report the following error:
In the center;
The preview cannot be loaded. Something has gone wrong. Click “More details” and follow the directions to fix the problem quickly.
Lower left;
Can’t edit? ENABLE THE PROVISIONAL MODE Having trouble loading Elementor? Please enable Safe Mode for Troubleshooting. Learn more
I discovered the problem: it is the WooCommerce 5.0.0 plugin that conflicts. How can this problem also be solved?
WooCommerce should work well. Please create a ticket for us here:
https://themovation.ticksy.com/Try removing all 3rd party extensions (WooCommerce). Test and see if that helps.
Yet that’s it, by deactivating the WooCommerce plugin everything works perfectly. Please check carefully and let me know something. Thank you.
Thanks. We will checkout 5.0
Which page exactly are you trying to edit? Cart? Checkout? Shop?
Almost all pages.
Thank you. I’m testing 5.0, no issues with My Account, Checkout, Cart, but something is up with Shop, however if I remove the shop page from Woo settings I can edit with Elementor, then I switch it back when done. Works well.
https://cln.sh/fD6N7FTesting: Woo 5.0 Elementor 3.1.1 Bellevue 3.2.13
The “Master Slider Pro” plugin is not updatable. I have been trying for two days but the same error always comes out: Update failed: The download was not successful. Not Found
How can I solve?
Make sure you are using the latest version of the theme.
https://demo.themovation.com/bellevue/changelog/I already use the latest version of the theme, that of December 6th, but it is not possible to update, I also tried this morning: Update failed: The download was not successful. Not Found
Version v3.2.13 is that of December 6th, right?
Yes, 3.2.13 is the most recent. I don’t know why you would be getting Not Found.
Please create a ticket here:
https://themovation.ticksy.com/Then share your URL and provide access so that we can confirm.
When does a new theme update come out?
See the reply above.
That is? I use the one from December 6th today. When will a new version come out?
Version 3.2.13 is the latest as for today. Please explain the issue in more detail so that we can confirm.
WooCommerce not working with this theme? I have problems with its display, both the shop page and the product pages.
Sorry, I mean WooCommerce 5.0.0!
The problems are with the models, they’re all high and confused.
Maybe I solved it by uploading the old theme files (I had a backup from a week ago) archive-product.php, single-product.php and cart.php, I had updated them because in the “Status” section of WooCommerce it said to overwrite these file? Is all this normal? So shouldn’t I update them?
I await your kind reply, thanks.
Hi there. WooCommerce 5.0 works well on my end. I haven’t seen any tickets from others.
When you say models, that do you mean?
What version of the theme are you using?
Can you create a ticket for us?
https://themovation.ticksy.com/I use the latest version, the one from December 6th.
These: archive-product.php, single-product.php e cart.php in theme/bellevuex/woocommerce.
Check well because with the version of your latest theme and the latest version of WooCommerce in the working state of WooCommerce it asks to update the three files in the theme / bellevuex / woocommerce folder. If you update them by taking these three files from the WooCommerce add-on from worpress.org the shop templates are compromised, even the article page template. You do know something?
Thank you. Those three files have mismatched version numbers but they should be working well. Please explain in detail the main issue so that we can try and replicate it on our end.
As far as we know, there are not known issues. Happy to assist.
Mobile menu, the close button not showing, always the burger button showing. Tks
Thanks. Can you send me a screenshot? I’m not sure what button this is.
Feel free to create a ticket here:
https://themovation.ticksy.com/
