23207 comments found.
where can I change the font type of breadcrumbs
Hello, @ivan3d,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the Font Family in the given code as per your requirements.
.page-top ul.breadcrumb {
font-family: cursive !important;
}
Regards, P-THEMES.
hello, I used the css code but nothing was changed .page-top ul.breadcrumb { font-family: Arial ! important;} something wrong?
Hello, @ivan3d,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
ı want create food delivery website .is it possible to do that with the theme
Hello, @zeynepAksoy,
First of all, thanks for showing your interest in Porto WordPress 
Yes, our theme store functionality is based on the WooCommerce plugin and you can easily set the same website using WooCommerce functionality.
Regards, P-THEMES.
ı want to test the theme before paying it. how can ı test restaurant dashboard and user dashboard..
Hello, @zeynepAksoy,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but this is not possible to test the Theme backend before purchasing it, There is no such policy, so you have to first purchase the Theme.
Regards, P-THEMES.
but unfortunately it disappear again without any reason
can you help ?
Hello, @michaeltemim,
Please go to Porto >> Theme Options >> General and turn OFF the Skeleton Mode from there, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
how does one get rid of the blue banner with the words ELECTRONIC DEALS
Hello, @webhostau,
Can you please share the Demo URL and the screenshot of the section you are talking about, so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
how to Change “Get 10% OFF at the Porto Fashion Selection – Shop Now!” in Demo
Hello, @tahirq_9,
Please go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and edit the HTML element and change the content in it as per your requirements.
Like this: https://themeforest.net/comments/25581800
Regards, P-THEMES.
Hi, I’m unable to edit the shop page when I click on WPBakery Page Builder! It gives me dead page see screenshot! https://tinyurl.com/y8jpawsq Can you advise on how to edit the shop page using WP bakery please? Thank you
Hello, @TarikBaad,
Sorry to say that but you can not directly edit the Shop Page because it is an Archive page and you can not directly edit any of the Archive pages.
If you want to change/remove the Banner on Shop Page: Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
If you want to change/set the Sidebar of the Shop Page: Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
If you want to change the Style and Layout if the Shop Page you can change/set it from Appearance >> Theme Options >> WooCommerce >> Product Archives as per your requirements.
If you manually want to add some data on Shop Page then please go to WP-Dashboard >> Pages and finds and Edit the Shop page and add/remove/set any data on it using WP Bakery elements as per your requirements.
Hope it helps and all clears.
Regards, P-THEMES.
Hello. I recently submitted a support request, and the link to the video fix sent to me does not work. Can you look into it and resend a good link to the video fix please? Tittle of the request was “Homepage popup delete template” ticket is still opened. Thank you.
Hello, @karado58,
First of all, please note it that <strongour business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST> and when the support team will be on the desk, you will get the reply of your support ticket, for now, please read the below-listed articles in our Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/faq/home-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-wpbakery-page-builder/
https://www.portotheme.com/wordpress/porto/documentation/faq/home-page-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-elementor-page-builder/
https://www.portotheme.com/wordpress/porto/documentation/faq/home-page-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-visual-composer-page-builder/
Regards, P-THEMES.
Boa tarde, como faço para colocar cor de fundo no carrinho de compras ao clicar , segue imagem com cor transparente. https://livrariajesusocaminho.com.br/wp-content/uploads/2021/02/carrinho1.png
https://livrariajesusocaminho.com.br/wp-content/uploads/2021/02/carrinho.jpg
Hello, @livrariaJesus,
Sorry to say that but this is not possible to set the background color with the specific condition only, If you want to set it, you can from Porto >> Theme Options >> Skin >> MiniCart, but please note that this color will work globally not with a specific condition like only on click…
Regards, P-THEMES.
Hi Team,
I am using PORTO THEME for my client website. From yesterday the product page is not showing up. Take a look: https://prnt.sc/101xif3. The Products are showing in SHOP Page (Take a look: https://prnt.sc/101xj27). The Product page showing in other themes but not PORTO. Please rectify the issue.
Website Link: https://www.vasundhare.in/shop/ (SHOP PAGE)
https://www.vasundhare.in/product/a2-milk/ (Product page)Thanks in advance Sharath S Rao
Hello, @sharbirao,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Ticket Raised. Please take a look.
Hello, @sharbirao,
I have just confirmed from the support department and they said that they already replied to your support ticket #116339, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Boa tarde, como faço para alterar a cor do preço. https://livrariajesusocaminho.com.br/
Hello, @livrariaJesus,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
span.woocommerce-Price-amount.amount bdi {
color: red !important;
}
Regards, P-THEMES.
I have been trying to implement Gift Cards on our Porto based website, but I cannot seem to get the PW WooCommerce Gift Card plugin to work.
The product has been created, but when a value is selected, the form does not display.
I have been through their FAQ, and tried all their suggested methods to fix the problem, but nothing has worked.
Their final comment if nothing work is: If the fields still do not appear, you will need to contact your theme developer about having the woocommerce_before_add_to_cart_quantity hook called for the products.
Are you able to confirm if this hook is indeed called by the Porto theme?
https://www.pimwick.com/pw-faq/to-from-message-fields-do-not-appear/I have just logged a support ticket for this.
Hello, @SQLGuru,
This plugin WooCommerce Gift Card is not working after porto update 6.0 because after major update release porto coding standards are changed now this plugin is not working with porto anymore because of incompatibility.
We never now or before 6.0 version released officially tested the WooCommerce Gift Card plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team at for paid Customization services.
I hope you can understand our limitations.
Regards, P-THEMES.
Is there perhaps a Gift Card plugin other than the WooCommerce one that does indeed work with Porto? I ask as I do not want to spend the $60 to purchase the office plugin. Thank for the prompt response!
Hello, @SQLGuru,
Sorry to say that but as I told you already, we have not tested any of the third-party plugins with our Theme officially for this reason so we are unable to suggest you on this, so you can try with anyone, which better meets your requirements, at your own risk.
Regards, P-THEMES.
Hello, please reset my license
Hello, @ard196,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Why is the theme category page different from your demo when it was just installed without any changes? This is what I see: https://snipboard.io/b7JUW9.jpg and this is what the demo shows: https://snipboard.io/J0yFbT.jpg This is shop demo 30. Thanks!
Hello, @dryozac,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/tnQXsfc2 it must be the cache issue at your end nothing else.
Regards, P-THEMES.
He comprado el tema y necesito contactar a soporte, pero su pagina de generar ticket no sirve. ¿Como puedo contactarlos?
Hello, @FrancelysB,
The support system is working fine for me, can you please check it with proxy once: http://portotheme.com/support
Regards, P-THEMES.
hi how to create my own custom icon exp when I have generate it on fontello and want to use it on porto ?
Hello, @blackisthesoul,
Where you want to use your own Custom Icon, at which place?
Regards, P-THEMES.
Hey Envato!
All the time I asked about my issue for A, but the support team replied for Z with quoted line line we removed the plugins, we removed the bugs, we fixed the issue on your site.
How they can remove the plugins, how they can remove the bug, how they can fix the issue without my hosting and WP credentials???Support team is making fool to us! They took almost 3 days response with above childness.
I am using Flatsome and Porto, Flatsome have no doubt.. massive performance but porto have lagy speed and performance. Porto have 75% lower speed as compared to Flatsome.
I requested to support team to identify the issue and fix for me but they don’t.
Hello,
Can you please sahre your support ticket No with which you are facing the issue, so that I’ll ask from support department about it? You have 13 support tickets, 12 support tickets have been resolved and 1 is open support ticket.
Regards, P-THEMES.
Hello. Tell me, if I translate your template from English to Russian, then after the update, how will the template behave? Will it stay in Russian? Or will he rewrite it in English?
Hello, @Vampi8,
You can use Loco Translate plugin for Translating the Theme into any language as per your requirements.
First of all, Please go to WP-Dashboard >> Plugins and Install and Activate the Loco Translate plugin on your site: https://wordpress.org/plugins/loco-translate/
And then go to Loco >> Themes >> Porto you will find the 4 default language files there which comes with the Theme package and those are: https://postimg.cc/XGvjMDqZ
English (Britain) en_GB
French (France) er_FR
Italian (Italy) it_IT
Turkish (Turkey) tr_TR
You have to create your own language translation file and then translate it as per your requirements.
And please note that you have to place the language translation files under wp-content/languages/loco/themes then it will not be overriden/remove when every you will update the Theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/01/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
In your ”Architecture & Interior Design” Demo you are using “Porto Ultimate Content Box” in the “Our Services” Section. Can you tell me how to change the icons of the 4 Boxes???? I saw that someone else had the same question, but your answer that it is “custom html” and a link to some outside site doesn’t help AT ALL!!!! i just want to change the icon and i should have to go thru this to do it! I am sorry, but I am very frustrated with your theme, nothing is easy! It all started when i bought the theme so I could use Elementor, only to find out that i cant use any of the “Elements”, can only use those in WPBakery. I know that you just added Elementor, but if you give people the option in your demo section to select “Compatible With:” which page builder you want to use, you should NOT show the “elements” on those demos for Elementor? thanks
Hello, @shingt,
Please watch and follow the instructions showing in the below given video:
https://streamable.com/lulun4
Those Icons are from SVG, and you have to change the Icon Code.
And yes, those shortcodes are not with Elementor page builder for now, but it is in our to-do list and we will add soon in our Theme with upcoming updates of the Theme.
Regards, P-THEMES.
Thanks for getting back to me so quickly – i will give it a shot.
Sure, Go ahead and try it
How do I disable Size Guide from my theme shop 14?
Hello, @TarikBaad,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
Regards, P-THEMES.
