Hello, @imambudianto5,

Then you can try with any other third-party plugin which better meets your requirements.

Regards, P-THEMES.

can you have recomended plugin?

Hello, @imambudianto5,

Sorry to say that but we have not tested any of the third-party plugins for this reason, so we are unable to suggest you on this, you can try with any third party plugin which better meets your requirements at your own risk.

Regards, P-THEMES.

Hello, @dryozac,

You are using Header builder and you have set those sections in your header as per your reuqirements. you have to go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and remove that copyright from there, publish it, and check back your site after removing the browser cache.

OR

Simply copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.header-copyright.container {
    display: none !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/12/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @shumo,

This is because you are using the Header Builder and the Theme Options Sticky header setting only applies to the Pre Built Header Types.

The header is divided into 3 rows: https://ibb.co/bzHSpQ2

1. Top Header Row. 
2. Middle Header Row. 
3. Bottom Header Row.

And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.

You can see on your site, The Main Menu is in the Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB

If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.

This is how it works and it is the default functionality of the Theme.

Regards, P-THEMES.

Hello, @ivan3d,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the Font Family in the given code as per your requirements.

.page-top ul.breadcrumb {
    font-family: cursive !important;
}

Regards, P-THEMES.

hello, I used the css code but nothing was changed .page-top ul.breadcrumb { font-family: Arial ! important;} something wrong?

Hello, @ivan3d,

Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @zeynepAksoy,

First of all, thanks for showing your interest in Porto WordPress

Yes, our theme store functionality is based on the WooCommerce plugin and you can easily set the same website using WooCommerce functionality.

Regards, P-THEMES.

Hello, @zeynepAksoy,

First of all, thanks for showing your interest in Porto WordPress

Sorry to say that but this is not possible to test the Theme backend before purchasing it, There is no such policy, so you have to first purchase the Theme.

Regards, P-THEMES.

Hello, @michaeltemim,

Please go to Porto >> Theme Options >> General and turn OFF the Skeleton Mode from there, save changes and check back your site after removing the browser cache.

Regards, P-THEMES.

Hello, @webhostau,

Can you please share the Demo URL and the screenshot of the section you are talking about, so that I’ll check and help you out in solving your issue.

Regards, P-THEMES.

Hello, @tahirq_9,

Please go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and edit the HTML element and change the content in it as per your requirements.

Like this: https://themeforest.net/comments/25581800

Regards, P-THEMES.

Hello, @TarikBaad,

Sorry to say that but you can not directly edit the Shop Page because it is an Archive page and you can not directly edit any of the Archive pages.

If you want to change/remove the Banner on Shop Page: Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-

If you want to change/set the Sidebar of the Shop Page: Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-

If you want to change the Style and Layout if the Shop Page you can change/set it from Appearance >> Theme Options >> WooCommerce >> Product Archives as per your requirements.

If you manually want to add some data on Shop Page then please go to WP-Dashboard >> Pages and finds and Edit the Shop page and add/remove/set any data on it using WP Bakery elements as per your requirements.

Hope it helps and all clears.

Regards, P-THEMES.

Hello, @karado58,

First of all, please note it that <strongour business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST> and when the support team will be on the desk, you will get the reply of your support ticket, for now, please read the below-listed articles in our Theme Documentation:

https://www.portotheme.com/wordpress/porto/documentation/faq/home-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-wpbakery-page-builder/

https://www.portotheme.com/wordpress/porto/documentation/faq/home-page-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-elementor-page-builder/

https://www.portotheme.com/wordpress/porto/documentation/faq/home-page-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-visual-composer-page-builder/

Regards, P-THEMES.

Hello, @livrariaJesus,

Sorry to say that but this is not possible to set the background color with the specific condition only, If you want to set it, you can from Porto >> Theme Options >> Skin >> MiniCart, but please note that this color will work globally not with a specific condition like only on click…

Regards, P-THEMES.

Hello, @sharbirao,

Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Ticket Raised. Please take a look.

Hello, @sharbirao,

I have just confirmed from the support department and they said that they already replied to your support ticket #116339, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @livrariaJesus,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

span.woocommerce-Price-amount.amount bdi {
    color: red !important;
}

Regards, P-THEMES.

Hello, @SQLGuru,

This plugin WooCommerce Gift Card is not working after porto update 6.0 because after major update release porto coding standards are changed now this plugin is not working with porto anymore because of incompatibility.

We never now or before 6.0 version released officially tested the WooCommerce Gift Card plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.

You have two options, First, you have to contact the plugin author and ask plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.

Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team at for paid Customization services.

I hope you can understand our limitations.

Regards, P-THEMES.

Is there perhaps a Gift Card plugin other than the WooCommerce one that does indeed work with Porto? I ask as I do not want to spend the $60 to purchase the office plugin. Thank for the prompt response!

Hello, @SQLGuru,

Sorry to say that but as I told you already, we have not tested any of the third-party plugins with our Theme officially for this reason so we are unable to suggest you on this, so you can try with anyone, which better meets your requirements, at your own risk.

Regards, P-THEMES.

Hello, @ard196,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @dryozac,

I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/tnQXsfc2 it must be the cache issue at your end nothing else.

Regards, P-THEMES.

Hello, @FrancelysB,

The support system is working fine for me, can you please check it with proxy once: http://portotheme.com/support

Regards, P-THEMES.

Hello, @blackisthesoul,

Where you want to use your own Custom Icon, at which place?

Regards, P-THEMES.

Hello,

Can you please sahre your support ticket No with which you are facing the issue, so that I’ll ask from support department about it? You have 13 support tickets, 12 support tickets have been resolved and 1 is open support ticket.

Regards, P-THEMES.