23206 comments found.
Theme options is not updating. Dynamic style sheet has a ?ver=xxx and that does not update which is causing me issues. I do not have a cashing plugin active.
Hello, @itwasbo,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Actually, whenever you will save changes from Theme Options it overrides the old changes in the dynamic.css file under wp-content/uploads/porto-styles, and some times because of the file permission issue on because of any cache, there is no effect on that file and that is the reason the changes does not apply on that file and on-site, and then you have to delete that file and save changes from Theme Options again and it will create the same file with new changes for you. This is how it works.
Regards, P-THEMES.
i need add to cart ajax in single product page , im asking this for 2 years
Hello, @jegannaths,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello, I would like to transfer my theme license to another domain. I cannot access to old domain anymore. Please help me reset license. Thank you!
Hello, @thaitu75,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, I would like to transfer my theme license to another domain. How should I proceed?
????
Hello, @rakanalfar,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello,
I would like to change the color of the title read more on the section that calls for articles on the home page: https://sansoutil.com/. I couldn’t find the parameter in the theme options. Do I need to add additional CSS?
With kind regards,
Hello, @AlexisFontana,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.post-item .read-more {
color: green !important;
}
Regards, P-THEMES.
Thanks !
You’re Welcome!!! 
Hi, I need to install a demo that requires me to plug in port functionality. During the installation the message “failed” appears Best Regards.
Hello, @giuseppino,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and try to Install the plugin from there one by one, I hope this will solve your issue. Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hello,
On the page of my website https://sansoutil.com/mon-compte/voir-commande/2864/, I can’t translate the term payment methods and cash on delivery while I can translate the rest. Why can’t I translate the rest?
Yours sincerely,
RESOLVED – Same problem with https://sansoutil.com/mon-compte/commandes/ with the “order” term.
Hello, @AlexisFontana,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site,
Regards, P-THEMES.
Hi, ticket opened, please check.
Hello, @AlexisFontana,
Now, Please be patience, once the support ticket will be resolved, you will get a reply to your support ticket.
Regards, P-THEMES.
I actually need to reset my purchase code
Hello, I would like to transfer my theme license to another domain. How should I proceed?
Hello, @rafaelcalvaria,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you
You’re Welcome!!!
On a variation listing, I get this error when trying to add to basket: Sorry, this product is unavailable. Please choose a different combination
Hello, @nickc25,
Can you check if these products you are selling are variable products or simple? And if variable then did you set variations? If not then this is the case. Try creating a simple product and then try the offer button, I am sure this is going to work. For variable products make sure you have created and configured those variations then give that another shot, everything is going to work as expected.
Please watch this video as well: https://jmp.sh/Fd7K6ti
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 21/10/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
How can we add multiple images in port banner for sliding images?
Hello, @simplysekar,
You can use Porto unltimate content box elements multiple times for setting the images and put that element under porto carousel element for sliding it, It will work for you.
OR
You can try with Porto Studio Functionality as well:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
Hello, i have made a mess in my website, so i deactivated the code. Sir, could you reset my purchase code so I could start from scratch?
Thank you very much.
Hello, @Abramaitis,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
How do we disable the front end editor tooltips? (Blue-ish “Edit Header: [Block Name Here]” for example) Casuing issues with other hover event based elements like megamenu etc.
Hello, @ASUKEnvato,
Sorry to say that but this is the default functionality of the latest WP Bakery plugin and you can not change it except plugin core files Customization.
Regards, P-THEMES.
I disagree, this is a new feature added in a latest release, how can we disable this please?
Changelog: ```+ Added: edit link of builder templates in frontend for admin users```
Hello, @ASUKEnvato,
I am sorry but without Customization, this is not possible, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
Hello,
I would like to know on my website: https://sansoutil.com, if it is possible to adjust the navigation menu so that even if I have fewer product categories to display in the navigation menu compared to the demo, the categories take up the whole width of the column? Here today, there is a big gap on the right after the last menu item.
With kind regards,
Hello, @AlexisFontana,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .main-menu > li.menu-item {
max-width: 14% !important;
flex: 0 0 14% !important;
}
Regards, P-THEMES.
Thank you for your feedback. If I need to add/remove a menu item, will the banner adjust automatically? Or do I need to modify the CSS code?
Sincerely,
Hello, @AlexisFontana,
You have to modify the CSS and change the values of the given CSS as per your requirements and which suits your needs.
Regards, P-THEMES.
Good evening,
Thank you for your feedback. Unfortunately it is not intuitive for the final customer to whom I will deliver the site… I guess there is no plan B?
With kind regards,
Hello, @AlexisFontana
I am sorry but no, not a plan B for now, and for plan B requires Customization.
Regards, P-THEMES.
Ok thanks !
You’re Welcome!!
Hello,
I would like on my website: https://sansoutil.com, to change the background color under the Mini-cart block number, now in orange. Is it modifiable in the theme options or do I need to add additional CSS?
With kind regards,
Hello, @AlexisFontana,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#mini-cart .cart-items {
background-color: green !important;
}
Regards, P-THEMES.
Get 10% OFF at the Porto Fashion Selection – Shop Now! how to remove this .. i tried html blocks locate General HTML Block but that shows up and down of thes line.
Hello, @tahirq_9,
Can you please let me know which Demo you are using on your site: https://www.portotheme.com/wordpress/porto_landing/
And also share the screenshot of (Get 10% OFF at the Porto Fashion Selection – Shop Now!), for my better understanding.
Regards, P-THEMES.
i have tried with demo 3 and 5 and using new have same status …
Hello, @tahirq_9,
What do you mean? Can you please explain your issue more clearly if possible with the help of screenshots via our support system and with your site WP Admin Login details as well, so our experts will check and provide you the best possible solution for your issue.
Regards, P-THEMES.
i was forgetting to click on save button located in bottom. now updated..
Ok Sound’s Good!!!
Hi
Can you please reset our purchase code as we have changed our domain, what additional info do you need from us.
Thanks Alan
Hello, @aslater,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Getting frustrated with this theme. Seems I’m forever fighting it to load properly, and now I just have the loading animation looping forever.
Anyone else encounter this?
Hello, @mediaslave,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/0M2HBwhz it must be the cache issue at your end nothing else, try to clear your site cache or try to change your device and check back.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/10/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello! sir I hope everything is going well! i would like to thanks to make a just awesome theme. sir, please help me to solve just two problem which is
1. when i add a image on Featured image in Front page then the image is showing on my home page. how can i hide this sir? https://www.kashful.com.bd/ (still now showing the picture)
2. and second is i want to remove the reviews from everywhere? already i uncheck from woocommerce>products>Enable reviews option but still now it’s show the shop page. https://ibb.co/8gg7XHf
please help me sir! take respect
Best regards
Hello, @kashfulbrand,
1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.home .page-image.single {
display: none !important;
}
2. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.product_list_widget .star-rating {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
sir, thank you so so much for your help. really we’re 100% satisfied for your everything.
Porto theme is the best thanks the developers for making this theme.
Awesome! We love hearing this, @kashfulbrand!!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead Cheers!
i use a theme number 22 and I want hide or edit top header my website www.kootb.com
Hello, @husseinessam,
You can modufy/remove it from Porto >> Theme Options >> General >> HTML Block as showing below:
Regards, P-THEMES.
