8599 comments found.
Hello, we are using Uncode Theme (now version 2.3.0.2) and unfortunately, our support expired… Since some time the lightbox function doesn’t work anymore. I tested it with different browsers, but the result is always the same. E.g. if I use a single media module and enable the lightbox in the back-end, in the front-end the image is displayed and the cursor changes its shape when hovering. Also, the browser notices that there’s an URL stored, but it doesn’t open if clicked. Maybe, if someone else has this problem, this is a small bug.
Hi SoftProjectGmbH! We are sorry but without a link to your page it’s not possible to understand, anyway we can confirm that we don’t have any other similar reports and that it’s working fine (tested now), please disable extra plugins, and show us the link to your website.
Hi, thanks for the fast reply. You can find an example here https://softproject.de/en/industries/insurance-claims/ (the image with the map on it).
For us this works like a charm: https://undsgn.d.pr/u8tTpY
That is really strange, I tried it with different browsers (Chrome, Firefox, Edge) with and without incognito mode and it didn’t work. On the other side, it works on my phone… Then the problem must lie somewhere else. Thank you so much, and sorry for the circumstances.
Hi SoftProjectGmbH! Thank you for confirming! Try to flush possible Cloudflare cache, without the possibility to replicate I really don’t have any hint.
Hello, I know my support ended so disregard if you can’t help but I was wondering how I could get rid of the “Save my name, email, and website in this browser for the next time I comment.” checkbox prompt under the comment form.
Hi michael91brandon! Please share the link to your website so we can check your setup and suggest a code, otherwise, you can try some of the generic solutions you can find on Google, ex: https://www.google.com/search?q=Save+my+name%2C+email%2C+and+website+in+this+browser+for+the+next+time+I+comment.+wordpress&oq=Save+my+name%2C+email%2C+and+website+in+this+browser+for+the+next+time+I+comment.+wordpress&aqs=chrome..69i57j0i30.2356j0j1&sourceid=chrome&ie=UTF-8
Hello, the link to my site is https://michaelbrandon.ca
Thanks for replying!
Hi michael91brandon, use this:
p.comment-form-cookies-consent {display: none}
Thank you, do I put this code into the comment.php?
Hello,
no, sorry, it is a CSS snippet, you can put it into the file style.css of your child theme or into “Theme Options > CSS & JS > CSS”.
It works! Thank you!
Hi michael91brandon, and thank you for the confirmation!
Hi all -
I’m having an issue that seems to broken within the theme: when using anchor links on desktop, they work great. When on mobile, they do not.
John
Hi limbionics! We are sorry but just in words, it’s not possible to understand what is the problem, actually we don’t have any similar report, so we need to check your website. In the meanwhile you can check if the page is set-up correctly: https://support.undsgn.com/hc/articles/214006065
Hi, Any ideas why link colour specified in theme options is not being applied to text ? you have to hover over text in order for text to change colour that is specified in Theme Options.
Hi pilipk01! Please try to set this option (if we understand what you need): https://undsgn.d.pr/5S9MSi
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, when I add a slider revolution video in one of my pages, when you scroll down the page the whole video disappears (fades out), even though I have no animation on it. I want to keep it there the whole time. See page: http://development.isshonicreative.com/americanmotors/ram/
Hi isshoni! In the Page Options (or in the Theme Options, based on your setup) you need to remove this option: https://undsgn.d.pr/m62Jw6
ah, so simple. thank you!!
Hi isshoni, and thank you the confirmation! 
Another question for this site, how do I get the social icons to show on mobile and tablet menu? Is there a theme options setting or would it be via CSS?
Hi isshoni! These are available if you use the new mobile menu style “Menu Centered Mobile”: https://undsgn.d.pr/jIrbBM
When I place a Content Block inside a row with any other content, on the published page, it negates everything besides the content block itself. Is there something I’m missing?
Hi pixelkinetic! We are sorry but we understand the questions this time. Anyway, we remind that this wall is not a tool for support and it’s only used for sporadic or urgent requests, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
hi, Is it possible to have a different logo depending on the page of the site? We can customize the header, the menu, the footer for each page but I can’t find anything for the logo. Regards
It is possibile by adding a hook to your child theme. You have to filter your theme options value by replacing the default logo ID according with the ID of the pages you prefer, basically like this:
add_filter('option_uncode', 'uncode_child_filter_display_logo');
function uncode_child_filter_display_logo( $val ){
global $post;
$alt_logo = 81; //alternative logo ID
$ids = array(2, 246, 8464); //your page IDs
if ( $post && in_array( $post->ID, $ids ) ) {
$val['_uncode_logo'] = $alt_logo;
}
return $val;
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
function uncode_child_filter_display_logo( $val ){
global $post;
$alt_logo = 57083; //alternative logo ID
$ids = array(56408,56411); //your page IDs
if ( $post && in_array( $post->ID, $ids ) ) {
$val['_uncode_logo'] = $alt_logo;
}
return $val;
}
add_filter('option_uncode', 'uncode_child_filter_display_logo');
But nothing happened :’(
Hello, I’m sorry, but we checked the function before sharing it and it works fine. From here we can’t understand what’s the problem in your case. Make sure all the IDs are right and you don’t have switchable logo option enabled (otherwise you have to filter other options of course) and cached content etc. If you want to share your site address here we definitely have more clues.
Switchable logo was enabled, I turned it of and It’s ok thanks.
Which filter should I use if I want to do the same with a switchable logo?
If switchable logo is enabled you have to filter the IDs of light and dark logo, since they are used instead of the unique logo:
add_filter('option_uncode', 'uncode_child_filter_display_logo');
function uncode_child_filter_display_logo( $val ){
global $post;
$alt_logo = 81; //alternative logo IDs
$alt_logo_light = 83;
$alt_logo_dark = 84;
$ids = array(2, 246, 8464); //your page IDs
if ( $post && in_array( $post->ID, $ids ) ) {
$val['_uncode_logo'] = $alt_logo;
$val['_uncode_logo_light'] = $alt_logo_light;
$val['_uncode_logo_dark'] = $alt_logo_dark;
}
return $val;
}
thx a lot
You’re welcome!
One more question and I promise I’ll leave you alone.
How can I put a condition to change the logo only on a certain category of portfolio. I have been trying for a while now with is_tax (), is_term () or even term_exists (). But I can not.
Hello again, this works as far as I can see:
if ( is_tax( 'portfolio_category', 'web' ) ) ...
where “web” is optional, and it is the slug of your portfolio category.
Let me know. Best 
function uncode_child_filter_display_logo( $val ){
global $post;
$alt_logo = 57083; //alternative logo ID
$ids = array(56408,56411,54009,54008,56858); //your page IDs
if ( $post && in_array( $post->ID, $ids ) ) {
$val['_uncode_logo'] = $alt_logo;
}
if ( is_singular( 'product' )) {
$val['_uncode_logo'] = $alt_logo;
}
if ( is_shop()) {
$val['_uncode_logo'] = $alt_logo;
}
if ( is_tax( 'portfolio_category', 'photo' )) {
$val['_uncode_logo'] = $alt_logo;
}
return $val;
}
All the other conditions work perfectly but this one does not want to know anything: ‘(
But i thnik this code was for a category archive page. I’m tryning to filter single portfolio page belonging to a category.
Ex: Project A in category Web -> logo Project B in category Photo -> alt_logo
You know what I mean?
Yes, a single portfolio item belonging to a category is pretty harder to detect. I can’t help you in this case since it is an advanced customization, but you’re on the right way. Maybe “has_term” is what you’re looking for.
I understand, I thought there was an easy way to achieve this, I will dig the trail of the “has_term”, thanks for your help.
if( has_term( 'photo', 'portfolio_category' ) ) {
$val['_uncode_logo'] = $alt_logo;
}
Works perfectly.
Thanks again.
You’re welcome!
I have added a header image but it won’t show when I publish. Why would this be? https://themissioncontrol.co.uk/portfolio/art/
Hi MissionComms! You have the image but for some errors we cannot evaluate from here it’s visible only the first time, this seems an issue with some extra plugins or with cookies (server settings), unfortunately from here it’s not easy to help more, try to follow the advices, and in case activate the debug mode so it’s possible to understand if there are some specific errors: https://undsgn.d.pr/wTfsxw
Hi Thanks for coming back, getting these uncode errors in debug, let me know. Thanks
Deprecated: define(): Declaration of case-insensitive constants is deprecated in /var/www/wp-content/themes/uncode/core/inc/main.php on line 10
Deprecated: define(): Declaration of case-insensitive constants is deprecated in /var/www/wp-content/themes/uncode/core/inc/main.php on line 11
Deprecated: define(): Declaration of case-insensitive constants is deprecated in /var/www/wp-content/themes/uncode/core/inc/main.php on line 12
Deprecated: class-oembed.php is deprecated since version 5.3.0! Use wp-includes/class-wp-oembed.php instead. in /var/www/wp-includes/functions.php on line 5049
Hi MissionComms! You have a very old version of Uncode: https://themissioncontrol.co.uk/wp-content/themes/uncode/style.css
Actual version is Uncode 2.3.5: https://support.undsgn.com/hc/articles/213454129
Perform a back-up first: https://support.undsgn.com/hc/articles/360001216518
Then try to update the theme and all plugins: https://support.undsgn.com/hc/articles/214001205
will do will let you know how I get on
Ok sure!
Ok got it sorted, thanks, but I entered in our purchase code and it doesn’t seem to want to register the site, its de-registered elsewhere. Any ideas?
Hi MissionComms! What is the specific error you have?
None, it just refreshes the page and the text box is blank again, also no envato token box there is that standard on newer theme?
Hi, the Envato Token was discontinued a few years ago, please test in Incognito Mode and verify the problem is not one of these: https://support.undsgn.com/hc/en-us/articles/115004287985
Worked incognito…Thanks
Perfect, you’re welcome.
hi. Changed the url for the site with this theme… I’ve tried to update the theme but tells me that the Purchase Code is no longer valid (how’s that possible?). Unable to get in touch with you any other way because of invalid code. Please help. txs
Hello!
Just send an email from the form you find on the right sidebar of this page and insert in the email text your Purchase Code: https://themeforest.net/user/undsgn
txs. Mail sent
Thanks, we’ll let you know something ASAP.
I’m sorry to comment again, but I have a question: is there a known issue in your Post module queries when trying to show only certain categories of portfolio posts? I can show all of the portfolio posts, but when I start to type in a category name, it never shows any of my portfolio categories.
OK, I discovered that for some reason with Portfolio, you can’t type in Categories, you have to go to Taxonomies (Post Types)...
Hi pixelkinetic! Yes Taxonomies in WordPress, are the Categories for extra CPTs like the Portfolio or Products, there is also a note here: https://undsgn.d.pr/BiosTE
Greetings, I have a question. Is it possible to arrange playlists such as spotify https://prnt.sc/104z4d8 on your single media page
to be arranged in some sort of categories like on this page https://prnt.sc/104z5yg https://undsgn.com/uncode/works/portfolio-boxed-grid?id=index-1117486329&ucat=26Thank you in advance
HI jazzvideoo! Yes, definitely this is possible! You just need to categorise you Media ( ex: https://undsgn.d.pr/INXQTD ), and then activate the Filter option in your Media Gallery module.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello,
Related to the “Tabs” element, when used in conjunction with “Posts” (see URL below). When I click a different tab, the animation looks really ugly as letters are bunched up together on the left, before spreading out towards the right (again, see URL below). Is there any way to fix this?
http://cltcompany.cafe24.com/?page_id=82738#tab-1613906618112-2-4(Reference image & video url ↓)
http://cltcompany.cafe24.com/wp-content/uploads/2021/02/KakaoTalk_Video_2021-02-23-20-11-02.mp4 http://cltcompany.cafe24.com/wp-content/uploads/2021/02/KakaoTalk_Video_2021-02-23-20-11-02.pngHi leeseehello! We are sorry but we cannot do noting for this, these are two nested JavaScript elements (it’s true that the page Builder gives you this possibility but we never show or promote in none of our demos). You can try to follow this but we not assure this can helps this scenario: https://support.undsgn.com/hc/en-us/articles/360000381529
Anyway, we remind that if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Unfortunately it didn’t solve the problem so I submitted a ticket. Thank you!
Hi leeseehello! Ok but as already told there is no solution for this!
Pre-Sale question. Love your theme. Im just wondering if your able to have a standard center spilt menu but with also socials to the right AND an extra off-canvas menu to the right of that?
Hi choppercoppard, and thank you for the interest!
No sorry, unfortunately, this is not an option, and it’s not something we can suggest a quick code to make it work.
Hello, I bought UNCODE theme for a projet. I started to personnalized it but never really put the website online (if it did, it was online, it was by mystake, soon after put the side on “coming soon page”). As we only can use one license for one projet, which is normal, i want to change the domain name of my projet. The register / license has been forbidden. Is it because i used it before? Is it possible to use the theme for my new domain name instead of the first one as i never really worked with my website? Thanks for you answer.
Hi catepbeauty39! If you have this issue it’s because probably you have used it too many times, and not only for one project (whether it was finalized or not). Anyway, as listed in the documentation, and in the error message you have when you try to use it again, you just need to contact us from the form you find here and include the Purchase Code: https://themeforest.net/user/undsgn
Hi, love my uncode theme and new on my website I have a shop. All is perfect but the close buton in the “mini side cart” isn’t translate in Frecnh (unlike the rest). Can You tell me where can I change this?
Hi Claudeine! What version of Uncode do you have? If we are not wrong this was fixed a few version ago.
I think the last one, 2.3.5, I don’t have update available in my admin.
Hi Claudeine! Yes this is the latest, we tested now and everything works as expected, anyway please note that this “terms” is not inside WooCommerce, but inside the theme, so you should translate with a dedicated plugin first, ex: https://support.undsgn.com/hc/en-us/articles/214003885
I know it’ s not in woocommerce, but the only one “close” terms I found was in uncode core plugin, I translate it with “loco translate” but nothing happen, still in English.
Hello,
please consider that the cart is made with AJAX and it only updates when you change something inside it, so to see the translation you have to add or remove a product from it. Please, check this way and let me know. Best 
Try it, test in new navigator, after empty cache, in private mode, nothing happen, still in english :’(
Hi Claudeine, tested now and it works as expected (unfortunately, from here, we cannot understand what you are missing): https://undsgn.d.pr/5uK8bb + https://undsgn.d.pr/oTv3MV
Thanks with your screenshot I found the mistake. I don’t know why the term “close” was not in the theme’s translatable strings. I used the synchronized function of “Loco translate” and it appeared and I was able to translate it. Everything is ok now. Thanks for your help.
Glad to read that, you’re welcome 
I want to add different content blocks on specific (product) archive pages so I could have distinct headers for each category.
It would be perfect to have an option in the category settings pages to override the global header content block setting (as you can do with pages).
Is this feature planned, did I miss it or how can I achieve this? Is there a hook to conditionally define a content block as a workaround?
Having the option to override content block setting for archives would be very powerful. Thanks in advance, love the theme!
Hi phalancs, and thank you for the kindy words!
We are sorry but at the moment this is not an option, this is something really particular.
Right now we can only suggest creating a custom “if statement” based on the category, in the uncode/woocommerce/taxonomy-product-cat.php />
$page_header = new unheader($metabox_data, $get_title, $get_subtitle);Or directly in the file “uncode/partials/headers.php”
In case you can send a Feature Request from here: https://support.undsgn.com/hc/en-us/articles/213714949
Hi all,
Are you thinking about the possibility of integrate Elementor theme builder in Uncode in the near future?
If affirmative, when?
As Uncode website developer since the beginning of the project, we think you should have in mind to include Elementor as alternative to Visual Composer as most of the premium top themes do at the moment.
Best regards.
Hi Ray_Donovan! I’m sorry but for obvious reasons of competition with other themes on the Marketplace this is not information we can make public.
I want to create a tab on one page and expose only the desired category for each tab as a salting menu. Is it possible?
Hi leeseehello! Not sure to understand, sorry, do you need to create a category page for each menu item? If you use the Posts module with simple filtering options, this is not possible, as for our demo, this is just a filtering menu for this page. You can achieve this if you use the Pagination mode (Posts Module > Tab Module https://support.undsgn.com/hc/en-us/articles/213456829), this is an example with Blog but the same can be achieved with the Products https://undsgn.com/uncode/blog/blog-boxed-grid?id=index-15588655905&ucat=7
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Um.. What I want is to display the product in a grid using the post module. The most important thing here is to expose only the categories I want in the product salting menu.
I think only posts can be category selected in the post module.
Hi leeseehello! We are sorry but really don’t get you, maybe if you follow our advice and you open a private ticket, we can understand your needs by checking your website (the Posts module can both used for Posts, Portfolios, Products, etc, and it basically have the same features with all CPTs).
I’ve had a ticket going for two days but the point is not being recognised.
I’ve self hosted poppins. Works fine. However all my pages are now showing the fonts in different weights. What is the SIMPLE way to have them retain the weights they had originally so I dont have to go over 100 pages and hundreds of blocks editing each block’s text?
I.e. if you use Google font, you have ‘Default CSS’
But when you host the font yourself, it changes all the weights so things that were bold are no longer bold and so forth.
Hello OmriS, I’m just checking your site, and in one site you aren’t loading the right font sizes as far as I can see. Even if you declare to use the font weight 400, the inspector show you are loading 300 and 500 only. I’ll reply to your ticket with more details though.
Hmm, not sure why. Thank you. Appreciate it.
Hi leeseehello! We are sorry but we really don’t get your request. Do you need to show the thumbnails associated to the video automatically but with this layout? In case this is not possible and you need to use as for the demo a custom “Poster Image”. More info can be found here: https://support.undsgn.com/hc/en-us/articles/213459489
Or do you mean you would like to use the native embed? https://undsgn.com/uncode/works/portfolio-boxed-video/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I used a custom “Poster Image”, Thank you!
Hi leeseehello, and thank you for the confirmation!