382 comments found.
Hello! Just doing some updates to my website and notice my Map is no longer displaying the correct location https://highlandfiresandbbqs.com.au/contact/
Address hasn’t changed. Do you have any ideas what the problem might be?
Regards Melanie
Hi Melanie,
You must enable Billing on the Google Cloud Project at:https://console.cloud.google.com/project/_/billing/enable
Learn more at https://developers.google.com/maps/gmp-get-started
For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key
Don’t forger Enabling Geocoding API as well as Maps Javascript API to the project in Google Cloud Console. Don’t forget to add Geocoding API to API key restrictions as well.
Regards,
TM
Thank you!! Billing was enabled, but I was missing the Geocoding API restriction. All working now – thank you for your prompt reply 
Great. Have a nice day!
They have a problem since the last update they made of Theme Brook 2.4.0 the Portfolio menu to create or modify disappeared. Check out that problem. I emailed them with a screenshot.
Hello
Please update Insight Core plugin to latest version then go to Plugin lisy section, deactivate and reactivate it to fix the issue.
Thank you.
Thanks for your valuable help, the problem was fixed.
Thanks for letting me know. Have a nice day.
No access to portfolio pages
Please write an email to frank@thememove.com and send us your site’s information. I’ll check.
Header 10 (left sidebar) is not working correctly since the last WordPress updates. The page content is being displayed under the header/sidebar. I did email a week or so ago but I have had no response.
Which email you sent to?
What is your email?
Not happy sharing my email publicly here. But just forwarded the original message again. Should show as most recent. Giles
Thanks, Got it.
Do you have any update on this?
It’s some days ago and I don’t remember your email, but I have replied to all the emails, Please check your email now.
Hello, Brook theme is already compatible with WordPress 5.7 ?
Yes, it is. You can update.
Hi Support, I m not able to add the code into the field. can you assist on advice more? thanks
Hi,
Can you tell me which “code” do you mean?
Hello, can you please tell me which testimonial style uses the ‘testimonial options > URL’ field on the front-end? Thanks.
Hello
Please check our demo testimonials here https://brook.thememove.com/elements/testimonials/ for more details.
You can select the style in Testimonials element to see the layout.
Regards
no one is using the URL field
This one https://prnt.sc/10tcksr having URL.
What do you want to do with it?
Hi, the woocomerce variation not working, can u advice more? thx
Hi,
I’ve checked on our demo and it’s still working fine. Can you recheck? https://brook.thememove.com/shop/bottle-with-leather-grip/
Hello, once i change to a slider that has animation it distorts the image icon size on my website, but once its a static slide everything returns back to normal, how do i fix this
Sent an email, kindly treat as urgent
Well noted.
Hello, no response on my email. Kindly respond
We have replied to your email.
Did you receive it? Please replied the email again if you can not see it.
Regards.
i have replied the email again
I got it.
Hi, somehow when we try to use the filter by catagory nothing pops up when typing the catergory we want to show. Now it can only show all or nothing? Can you tell us what we do wrong?
So basicaly we want to exclude some catergories. When we try to fill them in the filter they dont show up and all we get is all the categories instead of the ones we want to show
Do you want to filter product or portfolio? I need your site’s credentials for checking, please write an email to frank@thememove.com
Hi, no I am talking about the metro blog style layout and the fact that we cant seem to rule out other categories. filter by…. does not seem to do anything so its basicly all or nothing
You’ve sent an email to me, right? (Jazzradar)
Yes, thanks for your fast respons!
You are welcome.
any news about the fix needed to clear this bug?
Please update your site with Brook 2.4.0.
After update the problem remains the same:(
Please check your email.
Yes, we got your mail and did upload it, its still does not fix the problem, we do can select the catagories now but in the frontend of things its still showing all the categories….
How do we hide the catergories we dont want to show?
Please check your email. It’s fixed.
Hello again
Is it possible to hide the Portfolio category term (eg. “Woodworking) from displaying under the Title here https://fulfordwood.com.au/woodworking/
Regards Melanie
Go to Customize > Custom code > Custom Css to remove:
.tm-portfolio.style-grid-caption .post-categories { display: none; }
Thank you!! Your quick reply is greatly appreciated
You are welcome!
Hello! is there any way to reduce the white space displaying at the bottom of my Single Portfolios? I can’t see where this extra padding is coming from. Example portfolio here https://fulfordwood.com.au/portfolio/westmont-pickles/
Thank you
Melanie
Go to Customize > Custom code > Custom Css to add this line
@media (min-width: 768px){ .single-portfolio .page-content { padding-bottom: 0 !important; }}
Thank you!!
My Pleasure!
Hello! I have 5 licences for Brook theme, and am unable to update any of the websites. Just get the message “An error occurred while updating Brook: Update package not available”.
My licence code has been entered, but under the Insight Core menu in WP there is a message that states “There is a new version of Brook available. Please enter your purchase code to update the theme.”
Can you please advise how to fix this.
Regards Melanie
Hi Melanie,
First of all, I’m so sorry about the issue you’ve met. Secondly, you can try manual update method: https://document.thememove.com/brook/
We will improve our update feature in the next version. If you need help, please write an email to frank@thememove.com and provide your site admin’s credentials, I’ll check to update for you.
Regards,
TM
Thank you! I will try that.
Glad to hear that. If you need help, just get back to me.
Update your changelog
Check here: https://changelog.thememove.com/brook/
Hi there. Is the theme already compatible with WordPress 5.6.2. The last time i made a update i had hugh issue and i had to downgread again. Thanks.
We will release the update version this week. Please wait.
Any update on this?
Have you updated your site to this latest version: https://changelog.thememove.com/brook/ ?
Hi, I face into the same problem like @shukriyapakistan and @EagleTiger, it is not possible to edit website content anymore with WPBakery. Also in our case the support is expired so I could not send you a ticket. But I also can not update the WPBakery because it is bundled with your theme. I urgently need a solution, please assist (it is unfortunately not the first time that I have issues with late updates of WPBakery within Brook Theme). Hope you can help and maybe update WPBakery more often? Than you!
Hi,
Please install this plugin to fix it: https://wordpress.org/plugins/enable-jquery-migrate-helper/
https://prnt.sc/wcofplThanks
Hi, Thank you, but unfortunately this does not fix my issue. Beside of this, this Plugin displays a security warning when I activate it in your advised way. What else can we do? Thx
You can ignore the warning. Have you set up like this? https://prnt.sc/wcofpl
About the latest version of plugin, we will update this month.
Yes, I have set it up like you suggested (exactly in this way) – NO change unfortunately in the front- and backend of WPBakery. I really urgently have to change some texts on our website- please have you a solution already today for us? Thx
I don’t see Purchase badge under your name, so, I’m not sure if you have purchased Brook. In this case, please send your site admin’s credentials & purchase license to frank@thememove.com – I’ll check
I just sent you the purchase code per e-mail, it is the license of our client! We found a turnaround, with an own license of Impreza-Theme where the WPBakery gets updated very regular and in time. The Update of WPBakery solved our issue! It is really a problem with your Theme Brooks that you do not update WPBakery in time! A business theme must ensure that the content of a website can be edited at any time. And if this editability depends on a PageBuilder, the PageBuilder must also be updated regularly.
It’s updated: https://changelog.thememove.com/brook/
Thank you!
Hi, do I need to buy the lisence tor Backery Page Builder? My support is expired, but I have the same issue as @shukriyapakistan. Blank page appear. Does tht mean I need to buy your support renew and also the license for Backery, since my page is no longer supported? And there is no longer updates send to my BrooksTheme and also for my PageBuilder?
Hi,
You don’t need to buy this plugin. We will also update the theme with the latest version of plugin soon. If you need it urgently, you can write an email to frank@thememove.com and tell me that you are EagleTiger, I will send the plugin to you. The update is free and lifetime, you don’t need to pay anything.
with WP Bakery plugin as front end editor is not working properly its only show a blank page ..Screenshoot attached ( https://drive.google.com/file/d/17jt5pImaSGTOl_dO3YT5t5SOCNqAAtBT/view?usp=sharing ) but with WP Bakery plugin as backend editor its working fine, may i know whats the reason why its not working as a front end builder. kindly check out, i will be your thankful
Hello
Please submit ticket in our support system then we will help you check the issue.
Thank you.
Hello, this theme is already compatible with WordPress 5.6.1 ?
We are checking it.
Please wait a new update from us before updating your site.
Regards
You also can update WP 5.6.1 – I’ve tested with my theme, it’s working fine.
Hello,
Great theme !
I need to swich the order of appearance of my gallery photos on my portfolio pages : how can I hide or place the featured image at the end of my gallery ? It automatically displays on top of my gallery.
Thank you !
Greetings from France
Hello
You can contact our support team at https://thememove.ticksy.com/ then we will guide you do that.
Regards
