26688 comments found.
Trying to deregister the theme from a website that no longer exists, so I may install on a new website. How can I do this?
Hello there,
Thank you for reaching us!
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve been using theme on one website – we changed name of website i bought new server, new domain and i want to import theme on new website and i got “Code is already registered for other domain” i deleted it on previous website – what i should do?
Hello there,
Thank you for reaching us!
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can’t find the contact form settings for the single property. I was looking for documentation for the use of “real estate” in “Qode options”, but I didn’t find it ?!
Some help? Thanks
Hi there,
Thanks for writing in! Just to make sure which demo you refer to as we do have this for example https://bridge253.qodeinteractive.com/property/whiteheads-grove-3/
This demo comes with our Qode Real estate plugin, so please check if you have it installed and active, with the plugin you will see a lot of options under Qode Options > Real Estate as well as Qode Properties in the left side panel, where you will be able to add your Properties.
So if it is a matter of Request a Show on the property single page please note that you need to set a valid email address for each user that is creating a property. Please note that property owner email has to be valid and only then this functionality will work. If you referred to something else please let us know.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello again. Yes it is https://bridge253.qodeinteractive.com. Everything is installed properly, I have a valid email … I enter a property, but when I press the inquiry button, I fill in the form and decide to send it, the answer is “An error occurred during message sending. Please try again.”. I think the problem comes from the differences in emails and specifically because of SMTP. I installed “WP mail SMTP” to solve the problem of sending emails. The contact form is already sending, but the inquiry form – NO! Couldn’t find where this form is?
Would you advise me how to proceed
I solved the problem with sending an email … could you tell me where the form is to change it stylistically and change the fields… please
Hi again,
We are glad that you have managed to resolve this in the meantime.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When will the real estate documentation be published?
Hi there,
We have passed this suggestion to our team and it is at the moment being considered.
Thank you for your patience and If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I wish to purchase this theme is it compatible with Latest WP 5.7?
Hi there,
Thanks for taking an interest! It is for sure compatible.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I used the theme primarily in a subdomain. At this time, I finished preparing the site.
Now I want to change the domain name and use it in the original domain name.
can you please deactivate my purchase code?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I sent the e-mail you asked for.
Thank you.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
How do I set up the dark header at woocommerce product page? I know where the settings are for the standard pages (light/dark theme headers) but where can I change settings for woocommerce product pages?
Kind reagards,
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, we have registered the theme on a website that we have just formatted completely. We have entered the purchase code again but it is already registered. How can we solve?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i had previously used the theme on one of my domain for which i am no longer using the license key. Now i want to use the license with another domain but cant register and it shows error that the theme liscence is already registered
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I try to use the theme but it appears to me that the code has already been used and I do not know in which domain it is and I think it does not exist, please help me because of its ticket system it does not allow me because the license has passed six months and I want to use the theme
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there..I am trying to access the orange button that says”subscribe now” to change its color and add hyperlink or have the ability to remove it all togethers. Please advise – here is the site: mindyourmadnessexperience.com
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I have english website and want to provide same site in Arabic too with extra link. How can I do that?
Its like multi language site ? is it posible?
Hi there,
Thanks for writing in! Bridge theme support RTL languages, and rtl stylesheet is present, so by simply switching language from WordPress back end to RTL language, your site content will appear from right to left.
Also, the theme is compatible with WPML which you for sure can use to create a multi language website. Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I registered this theme while I was creating my website offline on MAMP a year ago. I had to delete the database and start from scratch on MAMP and now I keep getting the following error message when I try to register the product license: “Code is already registered for other domain”
I am unable to deregister from the domain, as the database has been deleted.
Your help will be appreciated.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Team,
Portfolio categories and tags are not clickable how do I make them clickable?
Thanks, Ryan
Hi there,
Thanks for writing in! They should be clickable and in order to check this on your end we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Portfolio list element don’t have a clickable category.
Hi again,
The categories can be accessed from the dashboard when you navigate to Portfolio -> Portfolio Categories ( please see screenshot ). However, unfortunately, they cannot be accessed from portfolio list or portfolio single page, and this is the default behavior of portfolio categories. You can see this on our demo pages too in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When are you guys going to address the ridiculously bloated amount of code, javascript, css files and other issues that make this theme a total disaster for Google Core Web vitals? I updated to the latest version which uses Qode Bridge Core plugin and now the theme is even less efficient and impossible to optimize! You have a pretty looking mess of crappy code that anyone who cares about an optimized site and SEO should now avoid like the plague. Wake up and start optimizing this theme.
Hi there,
Sorry that you feel this way however we do have a devoted theme that follows all WordPress standards and our theme does go through strict tests before it even can be released, not to mention the badge that we are proud of which showcase the effort we put in our themes.
When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well read about the recent changes in GTMetrix. Bridge theme does have certain options such as disabling icon packages and the loading of specific JS files to improve the performance if needed.
So there are a lot of options that you can do, also feel free to send us a mail and our team can provide you with additional guidance.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I use the demo: bridge305. I want to know how to put the slides in automatic scrolling in addition to the scroll on the home page and if possible the duration setting. thank you in advance
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I see that you have moved to a different support system, but I was unaware that old tickets would be deleted. I want to hide a header on a specific page using CSS and knew I’d asked this question whilst I was still getting support. So I went to log in expecting to find the answer, but you have deleted all my old queries. Think this is a naught way to get someone to renew support when they have already received answers and don’t need it.
Hi there,
Sorry, but this has been a long time since we have moved and as well provided information to save all your previous conversation on the old platform, they were active for a year for sure.
Anyway, if you need help with this you can always send us that page URL and we can provide you with the CSS to hide your header.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Apologies, Genuinely was unaware of this change. Are you able to advise me how to hide this using CSS…
“NO COMMENTS Sorry, the comment form is closed at this time.”
thanks Steve
Hi there,
Please take a look at this helpful article here that might help you.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Love love love the theme but haven’t used it a while, I saw that I need to deregister one installation to be able to register my new installation. I believe I delete the domain I used to used so I’m stuck. Can you help me out? Thank you!
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great thank you, email sent 
yes I forgot (didn’t know I needed to ^^) to deregister the theme I website is not online anymore…
Hi there,
Thanks, our team will help you with this for sure.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is it possible to upgrade a old Bridge website (v 12.1.1) to the most recent Bridge version. Do I have to start from scratch or there is a way to migrate the old theme to the most recent version ?
Also do you offer paid migration service if it’s more complexed ?
Hi there,
Thanks for writing in!
If you are using a very old theme you can follow the guidance on how to update the theme and its plugins here.
Also have in mind that Envato Toolkit is an outdated plugin. So, now you should use Envato Market and procedure is pretty much the same.
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envatowordpresstoolkit This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
If you are using child theme be aware of the following and the changes that needs to be done, you can read more about it here.
Because in Bridge 18.0 we had to change function names as per Themeforest request in order to meet their new coding standards, and child theme modifications must reflect these changes since 18.0 Bridge release. If you have modified functions via child theme, you’ll have to rename functions in the child theme in order your child theme to work after the update.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello: One question, the top banner of this template https://bridge360.qodeinteractive.com/ is designed in slider revolution?
Thanks!
Hi there,
Thanks for writing in! Yes this banner is made with Revolution Slider. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey guys, I just updated my theme and the WPBakery backend editor stopped showing up. Any ideas what the issue could be? Thanks!
Hi there,
Thanks for writing in! We could not reproduce the issue in our testing environment. Try disabling the Gutenberg editor under WPBakery > General Settings. Also, set the WPBakery Backend editor to be Enabled and default under the Role Manager tab of the WPBakery settings
If you still have issues after this we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
