26687 comments found.
Hi, Qode! Having some troubles with Google Analytics. When inserting the ID, the page is not registering users. Don´t know if it from your end or Analytics (I thing there a new method for registering the site, but thing the script is now different). Could you please check this? Thanks!
Hi there,
Please try to disable our Google Analytics under Qode Options -> General -> SEO (remove the tracking code from the field) and add the code that you got from Google in the header.php file, between the opening and closing <head> tags. We recommend modifying this file via child theme. That way your changes will be preserved when you update the parent theme. Just upload the modified header.php inside the bridge-child folder.
wp-content/themes/bridge-child/header.php
Instead of adding the code manually, you could also use some third party plugin that allows you to insert the code in the site header, for example:
https://wordpress.org/plugins/insert-headers-and-footers/We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi! Thanks for the reply.
Yes, that was the solution I did when the code was not tracking from the field. It’s working now. Don’t know if Google Analytics changed the script or is something not working on the theme, I just wanted to let you know about it.
Thanks again for the help!
Hi there,
Glad to hear this is working! 
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Support should be one year! I purchased my theme on july and I started using it this year 2021. I have not gotten any support so far…
BTW your theme is way too slow! I had to get ride off bakery and elementor. So I just use gutenberg and my mobile page speed is below 30 still and I use fastest cache premium plugin and still no improvements. You have so many functionalities that are useless that make the theme super heavy.
My issue:
I want to add ‘add to cart’ button to be always visible not hidden like now. I have not gotten any add to carts in my shop for a month!!!! People visit my site but never add to cart, just scroll through categories and on phone you dont get the add to cart option!. I cannot believe that you dont have that functionality when there are so many useless options on the theme options. So I want to optimze my site for conversion.
https://bridgelanding.qodeinteractive.com/shop/with-filter/I saw that on your demo bridge theme, there is an option of ‘shop with filter’ that show preview and wishlist, but I have not seen that functionality anywhere.
How can I add the add to cart to be fixed on my shop page and categories? I am also looking to add the functionality to change the image of the products on hover, how do I do that? becuase now just the add to cart button appears and I dont want that.
Hello there,
Please understand that supported item includes a 6 month support period from the purchase date. You can always consider extending support period (please check this link)
Once you pick a page builder you wish to use, you should stick to that plugin and make sure that the other one is Deactivated. Having both page builders installed and activated at the same time can have a significant impact on your website speed and overall performance.
When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix. Also Bridge theme does have certain options such as disabling icon packages and the loading of specific JS files to improve the performance if needed.
For setting up WooCommerce shop with Bridge please follow instructions from this article – How to Set Up an Online Shop with WooCommerce using the Bridge Theme.
You can enable both category filter and ordering filter in “Product List Settings” ( please see screenshot ).
Unfortunately, to change the image of the products on hover is not the feature of the theme.
Please note that there is more than one Shop layout which can be achieved with product list shortcods, so could you please send us url of the page where your shop list is located in order to assist you further.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i’ve purchased two licenses of bridge and i’m in love with that theme. I’m tryng to add the purchase code to a local host, cause i’m working on it, and the bridge dashboard say that Code is already registered for other domain. The other license i used was for a domain that expired http://elmolinodelbienestar.com/ , i need urgently to have back those two licenses availables for install in two new website i’m working on, thanks a lot, i’m sure you can help with this.
Best regards, E.
Hello there,
Thank you for reaching us!
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I don’t have support anymore but i don’t understand why your Qode Slider works perfect when ’’m logged in Wordpress but doesn’t work when i’m not logged…
Any explanation please?
https://miamiadschool.es/master-direccion-fotografia/Many thanks in advance!
Hello there,
Thank you for reaching us!
Please try updating theme to the latest version (please see change log).
As you are using a very old theme you can follow the guidance on how to update the theme and its plugins here.
Also have in mind that Envato Toolkit is an outdated plugin. So, now you should use Envato Market and procedure is pretty much the same.
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envatowordpresstoolkit. This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
If you are using child theme be aware of the following and the changes that needs to be done, you can read more about it here.
Because in Bridge 18.0 we had to change function names as per Themeforest request in order to meet their new coding standards, and child theme modifications must reflect these changes since 18.0 Bridge release. If you have modified functions via child theme, you’ll have to rename functions in the child theme in order your child theme to work after the update.
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Many thanks for your reply!
Hi there,
Glad we could help!
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Hello there,
Thank you for reaching us!
Please try setting “Show Load More” option to “No” in Portfolio List Settings ( please see screenshot ).
In case you need further assistance please submit a ticket at our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
My old domain deleted. I want to use bridge theme on new domain. On new domain i cant register with Purchase Code. Its say “Code is already registered for other domain”. How can i use my theme on new domain. (old domain does not exits)
Also my support ended.
Best Regards.
Hello there,
Thank you for reaching us!
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, how can I change the initial hover text-color and active text-color?
I have the following settings: Header Type: fixed Header Skin: dark: Header Background Color: light green – initial and after scroll Header & Menu: text-color: black, hover text-color & active text-color: dark green.
The initial hover text-color and active text-color is always white and this is not easy to read with light green header background. I found no possibility to change this white initial text-color. Please help! Thanks!
Hi there,
Alright, please send us a mail and include your purchase code and one of our agents will assist you.
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Hey guys, I just updated my theme and the WPBakery backend editor stopped showing up. Any ideas what the issue could be? I tried all recommendations in support and on Qode. I’ve tried disabling the Gutenberg editor under WPBakery > General Settings. Also, set the WPBakery Backend editor to be Enabled and default under the Role Manager tab of the WPBakery settings. I reinstalled the plugin. It does not show up when you go to Pages> any of them. Thanks!
Hi there,
Alright, please send us a mail and include your purchase code and one of our agents will assist you.
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We were able to get it fixed! Thank you so much for your help!
Hi there,
Glad to hear this
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Hello, I would like to ask if there is any way on mobiles to have the filters of the woocomerce,closed at the top of the page and when the customer press a button , they will appear ,he selects what he wants and it filters accordingly. Now the filters are opened and it is not so easy to use especially if someone has a lot of filters and the scrolling is long. Do you have a plugin to suggest that has the filters under a button at the top or sticky at the side (they appear after pressing the button and disappear after applied selection)?
Hi there,
Unfortunately, achieving this would require additional coding, but this falls out of our support scope. You can try searching for a plugin, but we can’t really suggest any, because we haven’t tested them, and we can’t guarantee that they will work. Thank you for understanding. If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi, I’m using your theme for a catalogue website. When I created the website I didn’t import Demo contents, and I started to building it from scratch.
Now I need to change the website from catalogue mode to e-commerce, but in Elementor I don’t have elements like Qode Cart or other Qode Woocommerce Elements. I also can’t find the way to insert the cart icon on my menu.
I supposed that uploading Demo contents now can create issues with my website. My question is: if I purchase Elementor Pro, can I solved this problem and create a cart page similar to the Demo of your theme? Could be any issues with your theme if I use Elementor Pro as theme builder for category and product pages or for menu and footer?
Thanks in advanced for your availability
Hi there,
Please send us a mail and include your purchase code and one of our agents will assist you.
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Hello, for this theme: https://bridge309.qodeinteractive.com/wp-login.php
user and password: test/test – doesn’t works
Hi there,
Username test and password test are only for themes and demos that have a login widget, so visitors can log in and see what the demo looks like when the user logs in to a website. We don’t provide access to the admin dashboard.
Let us know if you have any additional questions.
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Hi, I had to reset my WordPress, and then reinstall the Bridge theme. When I try to register the theme, I keep getting stuck. (it keeps saying Please wait) Any way to work this out?
Thank you!
Hi there,
See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360008419897-How-To-Fix-The-Please-Wait-Error-During-Registration-ProcessIf you need further assistance, please send us a mail and include your purchase code and one of our agents will assist you.
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We tried to register the theme many times but failed. Each time we enter the purchase code it gives us error and tells us that Code is already registered for other domain. How do we solve the problem?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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OKay, should I also send you the domain url?
Hi again,
You can include your url in the email, too.
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I mailed you, please check. It’s urgent
I also mailed you from verloop.projects@gmail.com. Please check
Did you check?
Still Showing Code is already registered for other domain
Hello ?? any news about my issue?
Hi again,
We couldn’t locate your email, please try sending it again, and provide here the email address that you sent it from. Thanks.
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We sent Purchase code from verloop.projects@gmail.com and also from account email. Now again I send you all details from verloop.projects@gmail.com
Please check helpcenter@qodeinteractive.com mail
Hi again,
We still can’t locate your email on our helpcenter. Please try reaching us at office@qodeinteractive.com instead.
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Ok, Done. please check now
Hi again,
We’ve checked and we see that your request has now been updated so please check your mail.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
impossible to register theme in localhost.
any solution other than this?—> https://helpcenter.qodeinteractive.com/hc/en-us/articles/360008419897-How-To-Fix-The-Please-Wait-Error-During-Registration-Process
Thanks!!!
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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Thanks!!!
Thanks!!!
You’re welcome.
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Hello,
I have removed the Wordpress installation without de-registering the purchase code and now I am not able to use it as it says “Code is already registered for other domain” ?
Please suggest a solution immediately . Many thanks in advance.
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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Cannot import bike brand . Getting this error : Something went wrong. Please contact support.
System status WordPress Environment Home URL https://yourwebsitedemo.co.za Site URL https://yourwebsitedemo.co.za WP Version 5.7 WP Debug Mode Disabled Language en-US System Information PHP Memory Limit 256 MB PHP Version 7.3.27-9+020210227.82+debian91.gbpa4a3d6 PHP Post Max Size 256M PHP Time Limit 600 PHP Max Input Vars 5000 Max Upload Size 256 MB SUHOSIN Installed x
I have tried to submit a request but it wont accept my purchase code.
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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BLOG categories problem in this site https://www.phse.com/events/
I have two questions: 1. I would like to delete the MAP category from the Blog page, I saw that it is possible to select a category but I need 2 (NEWS & EVENTS)
2. I tried to click on the side filters but nothing comes out why?
Hi there,
We do see that you are using an outdated version of the theme and plugins, so please update the theme. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped and If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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everything is updated to the latest version even all the plugins
Hi there,
We tested your site and we see that the side area opener works: http://prntscr.com/10u31le If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I am referring to the archive menu, if I click for example on one of the months or on the categories the response page is empty
Hi again,
Sorry about the misunderstanding.
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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Hi, your pages and the shops are ok. But all themes from your company show the article detail page without (article) hover zoom. Only click-zoom with lightbox. How could I modernize this?
Hi there,
Thanks for taking an interest! Our single post does not have any hover zoom option unfortunately. If you referred to Blog list you can see all of our features available here: https://bridgelanding.qodeinteractive.com/
As well as you can see the hover effect here: https://bridgelanding.qodeinteractive.com/blog/blog-masonry/All our our blog features are presented on our website demo.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
This theme is compatible with wordpress 5.7 ?
Hi there,
Thanks for writing in!
It is for sure compatible
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Eu importei o tema “Books Store” mas não importou páginas como:
- order pay - order received - add payment method ...
Hi there,
You do need to setup WooCommerce, please check this article that can help you here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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