Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28308 comments found.

Why do you not sell the flatsome template on wordpress.org?

Hi,

According to our agreement, Flatsome can only be sold over Themeforest.

It’s the strangest thing, both my logo and images across on my homepage seem slightly fuzzy on http://www.rumthaitattoo.com/ and my other wordpress site using Flatsome after some updates. It’s easy to see and test. When you hover over any of the Instagram images at the bottom of the page they start fuzzy, then return to sharp while the hover zoom is happening, and as soon as they are zoomed all the way in become fuzzy again. I disabled all plugins including the caching plugins and the logo and images are still fuzzy.

Hi,

I checked with Safari, Chrome and Firefox but couldn’t see any problem with the images. Can you test with another browser? Especially after clearing the browser cache or incognito mode?

On the UX BUILDER the “Font size” and “Line Height” option for the text on Banners, are not working. If you could make it work on future updates would be awesome because right now I can’t set different sizes for smartphone and desktop because of that.

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Some product images are of different aspect ratio. Scrolling through them on front end (e. g., https://цветозавр.рф/shop/gorshki-i-kashpo/design/beton/kashpo-cilindr-seryj-lednik/ ) make the lower part of the page move up and down. How can I make it so that the page is steady even though product images are of different aspect ratio? I submitted a support ticket more than a week ago (March 22) but no reply.

Hi,

Can you submit a support ticket here?

I did but received an auto-reply:

Unfortunately, the system found your license support entitlement to be expired. Kindly extend your support time limit and create a new ticket, if this ticket requires support entitlement.

You don’t need support entitlement to send in bug reports this way. Your ticket will be classified as a bug report in our system.

Ticket status (133338): Closed.

Will I get a reply?

My website has a problem with YITH WooCommerce Wishlist plugin (which is bundled with Flatsome and Flatsome is fully compatible with it, as you mentioned) as discussed and not yet solved here: https://wordpress.org/support/topic/plugin-generated-hundreds-of-new-pages/ Could you kindly look into that? I submitted a support ticket more than a week ago (March 22) but no reply.

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Hi, product gallery under main product image on single product page don’t show the directional arrows and can’t be scrolled or dragged neither thumbnails can be clicked on chrome browser (Version 89.0.4389.90 (Official Build) (64-bit) up to date). It works ok (shows directional arrows, can scroll and drag any number of thumbs which can be clicked correctly) on firefox, waterfox, comodo icedragon, edge and opera. (I don’t know about othes since I don’t use them). Any fix for this error or information about it? Thank you!

Hi,

Can you submit a support ticket here?

Hi there, how’s things going? I’ve discovered the defined title=”[...]” tags in the [share] shortcode are being stripped. Tested on a vanilla install of flatsome with no plugins activated.

You are correct. The title=”” tag is present in the php code. But once rendered in the browser, it disappears. It is being stripped during processing.

Can you share a screenshot (ThemeForest may strip some characters here) of your title (Wp editor, not UX Builder)? You can use imgbb.com.

Title tag clearly exists in php code https://ibb.co/K0THCPZ Share icons located at the bottom of single.php https://ibb.co/tXsc37D Title tag mysteriously not rendered in browser after being processed https://ibb.co/2nK2C8R

Hi how are you? I wanted to ask you how I can add a predefined text before the short description in the articles that are displayed on the home page. I’ll give you a screenshot. ScreenShot: https://ibb.co/hHs8nvx

Hi,

Can you submit a support ticket here?

Bug report: When using sticky menu with Flatsome (latest) and Wordpress (latest) the website logo is showing twice on mobile devices. One Logo in the menu the other logo under the header.

Hi,

It seems like an individual problem rather than a bug.

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, when are you going to release the new update? the known bug with contact form 7 (constant spinning wheel) is very annoying.

Hi,

It’s planned to release before the end of this month.

UX builder doesn’t load correctly after the WP update. Every time I try to add an Element in UX builder, it loads a tiny frame with the search bar and as I scroll I can see the element menu there, but too tiny to do anything with. see the GIF capture here: https://gifyu.com/image/YNdP So far I have; 1) Disabled all plugins and tried. 2) Did a nuclear reset and purged the entire website content etc to start over. Still have this issue. Can anyone guide me as to what the issue could be?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

I was about to and then randomly tried disabling all my browser plugins (Chrome) and that worked! Must be a conflict with the recent update. I am using the child theme with the 3.13.2 parent. WP 5.7, PHP 8.0. It was working fine on previous versions with all the browser extensions on though.

Everybody is talking about the contact form7 and that the spinner is continuously rotating. I understand that this issue is fixed in the next update. I notice one more BUG – submission in the contact form varies from 2 sec to 50 sec. I fought that the problem is in the server or plugins. I checked other websites with the Flatsome theme; many of them have the same issue – contact form 7 feedback is returning from the server with long delays. Turning off WordPress plugins resulted that the Woocommerce plugin slows down the submission of the contact form 7.

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

I found the post excerpt can not be displayed on WP 5.7. The excerpt of old posts work well, but when I updatad some of the old posts, the excerpt disappear on blog page. Anyone else met this problem?

Hi,

We haven’t got such a report yet and also post excerpts works fine here with the latest versions of WordPress and Flatsome.

Can you submit a support ticket here?

Yes, I have submited a ticket with links and screenshot but it askked me to renew the license. Could you please help to check?

Does Flatsome support any additional variation images plugin whilst still using the Flatsome gallery on single product pages? Thanks

Hi,

You can use all official WooCommerce extensions. Flatsome is compatible with them.

Hello Team,

I just checked on my tuto page (https://mafamille.site/tutos/) and saw that where the videos are supposed to be there are just white spaces. When I edit the page (from the admin with UX builder) I can see them, so the video are supposed to be there, it’s showing blank on the front-end only.

I tried to change the link of the videos by the “embeded links” but it’s still the same…

Any idea? Others are facing this issue? Your expert help would be highly appreciated.

Best regards,

Tom

Hello Team, thanks a lot for your reply.

Turns out it took care of itself… I don’t understand why! Probably related to a conflict with another plugin: I deactivated all the plugins to reactivate them and everything is back to normal!

Thanks for your reactivity.

Thanks for letting us know you’ve found the solution :)

Hello Team,

I still have the issue… :( May you can help me on this?

Thanks a lot for your help,

Thomas

How come the “Align rows equal” does not always work? Sometimes the boxes aren’t equal height (see https://kraesb2b.dk/om-produkterne/). Is it not possible to have them equal height with image boxes or?

Yes of course, I’ll do that right away. Unfortunately my support ran out (although I have bought so many themes by now so hopefully you can help).

Will you be able to help with it despite? :)

Still no answer :( And the bug remains

Hi, I would like to get short information: What plugins are included with the theme? And what plugins do I need to install additionaly to make it look like on demo https://flatsome3.uxthemes.com/demos/shop-demos/mega-shop/ ?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

It looks unprofessional… but OK I can copy&paste… and wait another hours/days for information that should be public and visible to all buyers.

I still didn’t get any reply from you… poor support

Fantastic theme but REALLY hoping you are going to be including an update with fixes to high cumulative layout shift from theme. Nav menu and different elements move aorund ever so slightly but causes really bad score on google lighthouse tests.

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Hi , I have the latest update and this mega menu block is not working and showing only code ! Can you help me please? https://imgur.com/OmKrytS

Adriana

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

How can i change the size when the header is jumping to it’s mobile version? At this moment it happens when the screen size is smaller then 850px wide, but i want this to be around 1100px.

Hi,

Breakpoints can’t be changed for now. But that feature is in our Developers’ to-do list and will be included in one of the major releases.

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