28308 comments found.
Hi,
i choose to show short description from products on shop page but if a product doesn’t have o short description it shows the “long” descriptions tab.
that’s how it should work?
Because in some product i don’t won’t to show any description on shop page.
Hi,
They’re actually page excerpts and generated by WordPress. Flatsome just displays what WordPress or WooCommerce sent. You may need to filter those excerpts manually to avoid.
Hi, Why mega menu created by Uxblock is not showing in mobile view? Only showing on desktop. How to enable for mobile?
Hi,
Can you submit a support ticket here?
Hello!
A presale question, is this theme compatible with Paywall for woocommerce and terawallet plugins?
Hi,
We haven’t tested those plugins yet. But, as long as they work with WooCommerce, they should also work with Flatsome. Flatsome uses the default WooCommerce checkout forms.
My product data tabs not showing when I try to add new product have any one experience the same issue?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assistfhasup
Quick question, what CSS can I use to color the “product category” shown above the price on products? Using the value under the element inspector isn’t impacting the color for me. Thank you!
Hi,
Please try this CSS:
.product-small .title-wrapper .category {
color: rgba(254,77,68,1) !important;
}
Is there a way to have the comment box show up ABOVE all the past comments—for some posts thats way to much scrolling for the readers. Can you please advise how I would do this?? Do I need to edit the functions.php
Hi,
Can you submit a support ticket here?
No word back from my support ticket yet—please assist!
SOS please advise asap—no one answered my support ticket
Star rating shows SSSSSS instead of stars! I mentioned this two months a go bur nobody took care of it: https://www.mediaelectronics.be/recensies/
Hi,
Please copy the snippet below and paste it into the functions.php file of the child theme.
add_action( 'wp_head', function () {
if ( class_exists( 'woocommerce' ) ) :
$wc_fonts_url = plugins_url( 'assets/fonts', WC_PLUGIN_FILE ); ?>
<style>
@font-face {
font-family: 'star';
src: url('<?php echo $wc_fonts_url; ?>/star.eot');
src: url('<?php echo $wc_fonts_url; ?>/star.eot?#iefix') format('embedded-opentype'),
url('<?php echo $wc_fonts_url; ?>/star.woff') format('woff'),
url('<?php echo $wc_fonts_url; ?>/star.ttf') format('truetype'),
url('<?php echo $wc_fonts_url; ?>/star.svg#star') format('svg');
font-weight: normal;
font-style: normal;
}
</style>
<?php endif;
});
Thank you, works like a charm
How to change the link on Share Icons under product pages
Hi,
Can you submit a support ticket here?
Hey, I wrote to your support last week, but haven’t gotten a response yet. Can you please have a look at it?
Hi,
I’ve informed our Help Desk about the urgency. You’ll get an answer ASAP.
Hi, Can Theme support webp in next update ?
Hi,
WebP support is related to WordPress. You can add it with a 3rd party WebP enabler plugin.
Already did that with EWWW Image Optimizer, The only Issue is Slider component background image is in css so it can’t be replaced with .webp
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
can classic editor be used with this theme? when i install it it is unavailable when editing and I have to use ux builder which I really really don’t want to do
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Import complet page via UX builder is not working
Hi,
Can you submit a support ticket here?
an single banner from within de UX builder for example works without a problem
How can I update to 3.1? it doesn’t seem to be automatic in Wordpress?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, to let you know there a way to change the logo/image displayed for the site loader === On the file… site_loader.php you can find it searching on file manager, great!
Hi,
Congratulation !!! You created an amazing theme …. I love it. I wish to purchase it but I am more focus on conversions and I found a theme which have very beautiful elements which I did not found on your library and documentations. So if you have those features then only I will proceed to purchase it.
Here are the set of pre-purchase questions :
1. Can I add a sticky footer menu at bottom on all pages except product page, cart and checkout ?
2. Can I add a sticky footer at bottom with functionalities add to cart & buy now ?
3. Can I redirect Buy Now button to direct on checkout page ?
I fount these features in a theme which have all these features but that theme is very heavy, you can also see these live at – https://mobile.urnawp.com
So I plan to purchase your theme but need all above features as well. Help me.
Hi,
- Sticky footer feature is not included in Flatsome yet.
- Yes, you can add sticky add to cart to product pages.
- This feature is related to WooCommerce, not Flatsome. You can do that with a 3rd party plugin or custom code. Flatsome is compatible with all official WooCommerce extensions.
Is there a way to create diagonal boxes with diagonal hit areas? For example a full width image, split diagonally, but with the top left diagonal having a different link than the bottom right? Thanks so much.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Most awaited features for mega menu is now live!!! Let me try !!!
Hi there! I got an issue with flatsome theme in regards of SEO and hopefully someone or the author can help.
I use sitechecker for SEO optimization. There is 1 critial error I need to adress to the theme creator.
The error is: “The URL has hreflang annotations and HTML lang attributes that do not match.”
I have no idea how to deal with that. Can someone help me out please?
Hi,
Can you submit a support ticket here?
We have been using this theme on several sites and in general we are really happy and we absolutely recommend this to everyone. However, there are still some issues that we have on all our websites with this theme: 1. After the last update, we got an error in the console saying: [Violation] Added synchronous DOM mutation listener to a … 2. Although we have near perfect Pagespeed (lab) scores on desktop, we are not able to pass Core Web Vitals due to that we have problems with CLS: - Always problems with thumbnail slider on product pages (±0,150 on mobile and ± 0,08 on desktop) See for example: https://loveish.nl/product/sexpop-yara-158-cm/ - No correlation between lab and real-world CLS scores in pagespeed. Real-world scores are pretty bad on our websites, while the same pages have a 0 CLS on lab. See for example: https://loveish.nl/
I noticed the exact same issues on your own demo.
Do you have suggestions on how to solve these issues?
Hi,
- It’s not an error generated by Flatsome. Please recheck after deactivating all plugins and with the parent theme.
- I can’t see any problem with the demo product pages.
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fflatsome3.uxthemes.com%2Fshop%2Fshoes%2Fall-star-canvas-hi-converse%2F&tab=desktop
I deactivated all plugins, but the problems are still the same. To be sure I have also created a clean install with just Woocommerce and Flatsome theme installed. https://developers.google.com/speed/pagespeed/insights/?hl=nl&url=https%3A%2F%2Fdvwz.nl%2Fwordpress%2Fproduct%2Fbeanie%2F&tab=desktop I checked several other websites with the Flatsome theme and they all have the same issue, which seems to be caused by the Flickity slider. It seems you have solved it on your demo. Is there some kind of plugin that you use that solves it?
I checked the code on your website to see the difference with our setup. The difference seems to be that you are using nitropack. I installed nitropack on this testsite and then everything is solved. However, I don’t think we should be forced to use nitropack on all our websites, just to get the CLS correct. Is there another way to solve this?
Website Inspiration: https://dellavite.com/
We are wanting to achieve a similar effect to ‘Dellavite’ website, with a fixed video background and information scrolling above it like in the example. Is something like this possible with Flatsome?
Hi,
Yes, it’s absolutely possible.
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