Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi, Can Theme support webp in next update ?

Hi,

WebP support is related to WordPress. You can add it with a 3rd party WebP enabler plugin.

Already did that with EWWW Image Optimizer, The only Issue is Slider component background image is in css so it can’t be replaced with .webp

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

can classic editor be used with this theme? when i install it it is unavailable when editing and I have to use ux builder which I really really don’t want to do

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Import complet page via UX builder is not working

Hi,

Can you submit a support ticket here?

an single banner from within de UX builder for example works without a problem

How can I update to 3.1? it doesn’t seem to be automatic in Wordpress?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, to let you know there a way to change the logo/image displayed for the site loader === On the file… site_loader.php you can find it searching on file manager, great!

Hi,

Congratulation !!! You created an amazing theme …. I love it. I wish to purchase it but I am more focus on conversions and I found a theme which have very beautiful elements which I did not found on your library and documentations. So if you have those features then only I will proceed to purchase it.

Here are the set of pre-purchase questions :

1. Can I add a sticky footer menu at bottom on all pages except product page, cart and checkout ?

2. Can I add a sticky footer at bottom with functionalities add to cart & buy now ?

3. Can I redirect Buy Now button to direct on checkout page ?

I fount these features in a theme which have all these features but that theme is very heavy, you can also see these live at – https://mobile.urnawp.com

So I plan to purchase your theme but need all above features as well. Help me.

Hi,

  1. Sticky footer feature is not included in Flatsome yet.
  2. Yes, you can add sticky add to cart to product pages.
  3. This feature is related to WooCommerce, not Flatsome. You can do that with a 3rd party plugin or custom code. Flatsome is compatible with all official WooCommerce extensions.

Is there a way to create diagonal boxes with diagonal hit areas? For example a full width image, split diagonally, but with the top left diagonal having a different link than the bottom right? Thanks so much.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Most awaited features for mega menu is now live!!! Let me try !!!

Hi there! I got an issue with flatsome theme in regards of SEO and hopefully someone or the author can help.

I use sitechecker for SEO optimization. There is 1 critial error I need to adress to the theme creator.

The error is: “The URL has hreflang annotations and HTML lang attributes that do not match.”

I have no idea how to deal with that. Can someone help me out please?

Hi,

Can you submit a support ticket here?

We have been using this theme on several sites and in general we are really happy and we absolutely recommend this to everyone. However, there are still some issues that we have on all our websites with this theme: 1. After the last update, we got an error in the console saying: [Violation] Added synchronous DOM mutation listener to a … 2. Although we have near perfect Pagespeed (lab) scores on desktop, we are not able to pass Core Web Vitals due to that we have problems with CLS: - Always problems with thumbnail slider on product pages (±0,150 on mobile and ± 0,08 on desktop) See for example: https://loveish.nl/product/sexpop-yara-158-cm/ - No correlation between lab and real-world CLS scores in pagespeed. Real-world scores are pretty bad on our websites, while the same pages have a 0 CLS on lab. See for example: https://loveish.nl/

I noticed the exact same issues on your own demo.

Do you have suggestions on how to solve these issues?

Hi,

  1. It’s not an error generated by Flatsome. Please recheck after deactivating all plugins and with the parent theme.
  2. I can’t see any problem with the demo product pages. https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fflatsome3.uxthemes.com%2Fshop%2Fshoes%2Fall-star-canvas-hi-converse%2F&tab=desktop
    Clean-Shot-2021-04-01-at-12-28-46 Clean-Shot-2021-04-01-at-12-29-02

I deactivated all plugins, but the problems are still the same. To be sure I have also created a clean install with just Woocommerce and Flatsome theme installed. https://developers.google.com/speed/pagespeed/insights/?hl=nl&url=https%3A%2F%2Fdvwz.nl%2Fwordpress%2Fproduct%2Fbeanie%2F&tab=desktop I checked several other websites with the Flatsome theme and they all have the same issue, which seems to be caused by the Flickity slider. It seems you have solved it on your demo. Is there some kind of plugin that you use that solves it?

I checked the code on your website to see the difference with our setup. The difference seems to be that you are using nitropack. I installed nitropack on this testsite and then everything is solved. However, I don’t think we should be forced to use nitropack on all our websites, just to get the CLS correct. Is there another way to solve this?

Website Inspiration: https://dellavite.com/

We are wanting to achieve a similar effect to ‘Dellavite’ website, with a fixed video background and information scrolling above it like in the example. Is something like this possible with Flatsome?

Hi,

Yes, it’s absolutely possible.

Why do you not sell the flatsome template on wordpress.org?

Hi,

According to our agreement, Flatsome can only be sold over Themeforest.

It’s the strangest thing, both my logo and images across on my homepage seem slightly fuzzy on http://www.rumthaitattoo.com/ and my other wordpress site using Flatsome after some updates. It’s easy to see and test. When you hover over any of the Instagram images at the bottom of the page they start fuzzy, then return to sharp while the hover zoom is happening, and as soon as they are zoomed all the way in become fuzzy again. I disabled all plugins including the caching plugins and the logo and images are still fuzzy.

Hi,

I checked with Safari, Chrome and Firefox but couldn’t see any problem with the images. Can you test with another browser? Especially after clearing the browser cache or incognito mode?

On the UX BUILDER the “Font size” and “Line Height” option for the text on Banners, are not working. If you could make it work on future updates would be awesome because right now I can’t set different sizes for smartphone and desktop because of that.

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Some product images are of different aspect ratio. Scrolling through them on front end (e. g., https://цветозавр.рф/shop/gorshki-i-kashpo/design/beton/kashpo-cilindr-seryj-lednik/ ) make the lower part of the page move up and down. How can I make it so that the page is steady even though product images are of different aspect ratio? I submitted a support ticket more than a week ago (March 22) but no reply.

Hi,

Can you submit a support ticket here?

I did but received an auto-reply:

Unfortunately, the system found your license support entitlement to be expired. Kindly extend your support time limit and create a new ticket, if this ticket requires support entitlement.

You don’t need support entitlement to send in bug reports this way. Your ticket will be classified as a bug report in our system.

Ticket status (133338): Closed.

Will I get a reply?

My website has a problem with YITH WooCommerce Wishlist plugin (which is bundled with Flatsome and Flatsome is fully compatible with it, as you mentioned) as discussed and not yet solved here: https://wordpress.org/support/topic/plugin-generated-hundreds-of-new-pages/ Could you kindly look into that? I submitted a support ticket more than a week ago (March 22) but no reply.

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Hi, product gallery under main product image on single product page don’t show the directional arrows and can’t be scrolled or dragged neither thumbnails can be clicked on chrome browser (Version 89.0.4389.90 (Official Build) (64-bit) up to date). It works ok (shows directional arrows, can scroll and drag any number of thumbs which can be clicked correctly) on firefox, waterfox, comodo icedragon, edge and opera. (I don’t know about othes since I don’t use them). Any fix for this error or information about it? Thank you!

Hi,

Can you submit a support ticket here?

Hi there, how’s things going? I’ve discovered the defined title=”[...]” tags in the [share] shortcode are being stripped. Tested on a vanilla install of flatsome with no plugins activated.

You are correct. The title=”” tag is present in the php code. But once rendered in the browser, it disappears. It is being stripped during processing.

Can you share a screenshot (ThemeForest may strip some characters here) of your title (Wp editor, not UX Builder)? You can use imgbb.com.

Title tag clearly exists in php code https://ibb.co/K0THCPZ Share icons located at the bottom of single.php https://ibb.co/tXsc37D Title tag mysteriously not rendered in browser after being processed https://ibb.co/2nK2C8R

Hi how are you? I wanted to ask you how I can add a predefined text before the short description in the articles that are displayed on the home page. I’ll give you a screenshot. ScreenShot: https://ibb.co/hHs8nvx

Hi,

Can you submit a support ticket here?

Bug report: When using sticky menu with Flatsome (latest) and Wordpress (latest) the website logo is showing twice on mobile devices. One Logo in the menu the other logo under the header.

Hi,

It seems like an individual problem rather than a bug.

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

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