23247 comments found.
I asked several times how do we add brands slider and every time their sending me old videos that using visual bakery. You need to update your videos that contain current contents.
We need to know how to add brand images through visual composer (porto carousel).
Hello, @thush64058,
Please watch the below-given video I have created for you with Visual Composer Page Builder that how to create a Brands slider.
https://streamable.com/k2y140
Regards, P-THEMES.
Why We cant run Jquery in product pages? None of the jquery we added wont work and no one helping us to fix this.
Hello, @thush64058,
If you want to add the JS or JQuery code to the Single Product Pages, then you have to edit the particular product and scroll below, you will find skin options and you have to add/insert/paste the JS or JQuery code there as per your requirements and try to insert the code without <script></script> tags as these tags are already included in the Theme Code.
.
Regards, P-THEMES.
This is for every product page, not one product page. I try to add to single product.php but it’s not working. This jQuery change needs to-work on every product page.
Hello, @thush64058,
I am sorry but there is no such global setting only for products. Otherwise, if you want to add any JS or Jquery code globally for complete site, then you have to add/insert/paste it under Porto >> Theme Options >> Skin >> JavaScript Code.
Regards, P-THEMES.
The reason is I am asking If I write jQuery code in the single-product.php why it’s not executing the code? Is your templates not letting run jQuery codes in php files?
Hello, @thush64058,
Not directly but you have to use the function for it, and creating the function requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
All I want to do is position meta details below product share button. Woocommerce content-single-product.php open source file. Why cant we add jquery their to execute this below function.
<script type=”text/javascript”> jQuery(document).ready(function(){ jQuery ( ”.product_meta” ) .insertBefore( ”.product-share” ); }); </script>
Hello, @thush64058,
Because the Theme does not design like this, that to add any Code anywhere, It has some standards and rules, so that is the reason it only executes with proper function, and for that, you have to Customize it by yourself or contact our Customization team, there is no other way.
Regards, P-THEMES.
Can you send me standard rules? We can do the customisations, if you can send us standards and rules your following.
Lets assume some one wants to position meta data (SKU and categories) below Social share option. How do we do that. We are using woocmmerce loyalty points and text is not in correct place.
Hello, @thush64058,
1. For that Customization, you have to contact our Customization team at ptheme.customize@gmail.com and they will let you know all about Customization.
2. You can try with Custom Product Layout Builder and create your own layout as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-layout-using-porto-template-builder-and-with-wp-bakery-page-builder/
Regards, P-THEMES.
Our whole theme not showing. I got a message update theme and then whole theme went missing.
Broken Themes The following themes are installed but incomplete.
Name Description mc Stylesheet is missing. Delete
Hello, @thush64058,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
OR
Please watch and follow the instructions showing in the below-given video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hi,
Is there a inbuild feature in the theme with visual composer to show hide div, content using a drop down in the content area.
like this example here http://jsfiddle.net/n1k1ch/MyP8C/1/
Hello, @HaiWebmaster,
Sorry to say that but we do not have the option in our Theme for this.
But by default Visual Composer plugin provides the functionality to show/hide the content from the backend of the site as per the requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 21/10/2017. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Porque en el móvil le doi al botón de menú y no hace nada , y en el panel de personalización en vivo si baja el menú?
Hello, @javirus24,
This seems to be your site any third party plugin confliction issue, please deactivate all the third-party plugins and check back your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if the issue will still persist then please remain all the third-party plugins deactivated on your site and contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello, can you tell me why is the home page(no problems on the other pages) loading like super slowly, in fact it loads everything, but the animation is hiding elements, such as categories and the carousel/slider and shows it like after 10-15 secs after the page refresh?
Thank you in advance!
Hello, @pdconsult,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms to all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with default Speed Optimization Wizard Option, which you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
Hi. How are you? I have this problem when i activate my theme: Your ip address is blocked as spam!!! Can you help me? Thanks
Hello, @haegger,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that we’ll check and solve the issue for you on your site.
Regards, P-THEMES.
Hola , cómo puedo editar el número de teléfono , el correo electrónico y el email que trae por defecto la plantilla?
Hello, @javirus24,
You can put/change/modify the contact info from Porto >> Theme Options >> Header >> Contact Info as per your requirements.
Regards, P-THEMES.
Hi. Is it possible to use a logo larger than the header height to make it overlap the page content? Thanks.
Hello, @corporalia,
Yes, you can, you have to set the Overlay Logo from Porto >> Theme Options >> General >> Logo & Icons and set the width of it, it will work for you, like, you can check it on my test site here: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 16/12/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I’ve 4 purchased code of porto is there any way to know which one is associated to which site? On one of this site I’m unable tu update porto theme from 4.9.1. to 6.0.6, but I don’t know which is the related purchase code.
Hello, @creativecowo,
15b18387-****-****-****-************
Assosiated with site: https://shop.volleybusto.net
5bc7510c-****-****-****-************
Assosiated with site: https://gvboxdoccia.it/new
5d282f6a-****-****-****-************
Associated with site: https://blog.mappyitalia.com
c9a492fb-****-****-****-************
Associated with site: https://wellb.it
d0f3326d-****-****-****-************
Associated with site: https://elettroforniture.biz
Regards, P-THEMES.
Perfect, thank you very much. Now is up to date 
You’re Most Welcome!!!
Hi, I when I tried porto theme on my friend’s localhost with bookingwp appointment plug-in (https://bookingwp.com/plugins/woocommerce-appointments/), in the single product page with bookable woocommerce product everything looks great but calendar section and “book now” button does not functioning. if i try with default wordpress theme it works. What can be the problem? Can you please help me? I really want to use Porto.
Thank you.
Hello, @ulassumer,
Sorry to say that but we have not officially tested the bookingwp appointment plug-in with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team at ptheme.customize@gmail.com for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
hello, can you reset my license, i will change domain, thanks
Hello, @datastoppi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hello, i have a problem with my purchase code, i used it for a domain from a long time then i removed the website without disconnect the code from theme, so i just want to add it to my new website because it’s not in use now, thank you.
Hello, @hadikhader,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Our company uses your porto theme we have a 3 or 4 license this time when they wanted to make an update writes thisYour Ip address is blocked as spam!! Why??? We are an agency. we work from the same IP address, we create many sites, what’s the problem?>
and 2 question for the subdomain must also buy a license ?
Hello, @HaykAramich,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our email newsmartwave@gmail.com or aizazawan55@yahoo.com so that I’ll check and solve the issue for you on your site.
Regards, P-THEMES.
Hello, PThemes, can you tell me how i can change the search in header i.e. now it shows it uses the yith ajax search?! , but i want to use the theme Live Search there?
Thank you in advance!
Hello, @pdconsult,
Please completely, read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
Regards, P-THEMES.
Hi,
Your ip address is blocked as spam!!!
Could you please correct this warning
IP: 185.200.20.186
Hello, @larusreklam,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
How to disable this banner https://i.ibb.co/QQWDNkJ/hide-banner.png ? I dont want to entirely remove the section from backend. On website, It shouldnt render. I tried to create a support ticket, your support portal is getting logged off on creating new ticket
Hello, @shortcodetech,
Please go to WP-Dashboard >> Pages and finds and edit the Shop Page. After editing the Shop page scroll below you will find view options and in view options, you will find the content inner top option and in it, you will find a block slug name which means the particular section is coming from Blocks, so if you do not completely want to remove that section from your WP and simply wants to remove it from Shop page then remove the block slug name from the content inner top option, save changes and check back your site after removing the browser cache.
1. https://postimg.cc/zVB4H8Sp
2. https://postimg.cc/YvLV8RPW
Regards, P-THEMES.
hello this is Fabio, from Studio Futuroma. Thanks for your Theme is one of our top theme used. We have a request: the price filter widget disappear on one of our client site.
How could it be possible?
Hello, @MrW_te,
Please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/after-demo-import-product-price-filtering-was-not-working/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/11/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Why widgets/shortcodes like Porto Recent Viewed Product widgets / Porto Sale products not working or showing even anything at all??
Thank you in advance!
Hello, @pdconsult,
Those widgets are working for me and for everyone, we have to debug it on your site, can you please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, I have replied about my ticket. Pls See the new request… tickets/119457
Hello, @mathiou5,
I have just confirmed from the support department and they said that they already replied to your support ticket #119457, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
They also shared this screenshot as well: https://postimg.cc/bG6vT6bh
Thanks for your understanding.
Regards, P-THEMES.
Hello
I am receiving error on my end “Your ip address is blocked as spam!!!” Can you please help me ? I need to deliver Site asap
Hello, @ZainSaeed,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that we will check and solve it for you.
Regards, P-THEMES.
I did that already Sent login and everything in support please check and fix asap
Hello, @ZainSaeed,
I have just confirmed from the support department and they said that they already replied to your support ticket #119589, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
