16513 comments found.
I would like to translate this button in the portfolio as per attachment, what should I do? The theme is Jupiter x https://tinyurl.com/yz2zggw6
Hi and thanks for reaching out to us 
You need to look for this text in Jupiter X Core plugin. Install Loco Translate plugin and translate the strings in Jupiter X Core. https://themes.artbees.net/docs/translating-the-theme/
the word LOAD MORE is not found in the theme entries, can it be elsewhere?
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ to check your WP Dashboard and share the page URL where that button is shown. Also specify what element you’re using to show portfolio posts. Thank you.
to ask you the question I have to renew the support, is it possible to have an answer without necessarily renewing the support? Thank you
Hello,
To change the favicon, you need to upload it in Customizer > Site Identity > Site Icon https://prnt.sc/11aibqk . As for the “Load More” button, specify what element you’re using to show portfolio posts. Thank you.
okay thanks a lot! I managed to change the logo! As for the ’’ load more ’’ button, the element is called ’’ POSTS ’’ and is from Jupiter X. this is the link of the reference page https://gpgimpianti.it/recent-projects/
and one last question how to change the color of the mobile hamburger menu? https://www.awesomescreenshot.com/image/7250434?key=2d857afcdce9fa9947d07d480f0764bf
Hello,
To change the button text, edit the JX Posts element > Styles tab > Pagination section and edit the button label https://prnt.sc/11bkym9 .
To change the menu color, edit the Header template in the Elementor editor, open Style settings for the Navigation Menu element > Mobile Menu Button and set the color https://prnt.sc/11bl3x6 . Regards.
Hi, how can I remove the shopping cart icon from the product list? In theme options I deactivate it, but when I insert the Widget “Products JX” in elementor the Icon is still there although in my options it is deactivated.
Hi and thanks for reaching out to us
Please share the page URL where you want to remove the icon. Thank you.
Hello. Do you still provide the Travel Theme Templates as I am unable to find the Hotel Listing 3 template to install it. Thanks.
The category TRAVEL is there but there are no templates in it.
Hi and thanks for reaching out to us
The travel templates are available in Jupiter X https://jupiterx.artbees.net/jupiter-x-templates/?category=travel . If you installed Jupiter 6 theme, then these templates are not available there. You need to install Jupiter X instead.
Thank. you for quick response. I wondered if it was possible to add more than one image per listing on the Hotel Listing 3 template?
Hello,
Do you mean you want to add more images on this page https://jupiterx.artbees.net/hotel-listing-3/hotel-rooms/chiado-apartments/ ? Could you please clarify? Thank you.
Hi there, nice theme! If one purchases the theme, would you be able to supply the layouts in PSD format?
Hi and thanks for reaching out to us
Yes, there are PSD links for some templates in Jupiter X > Control Panel > Templates. You’ll be able to download them. Regards.
Hi and thanks for reaching out to us
Such buttons can be added. You need to add them in your page editor at first. Should they be applied to the whole site or just some pages? What theme are you using Jupiter 6 or Jupiter X? It’s better if you create a support topic and provide WP Dashboard credentials to check your site. Or you can try this plugin https://wordpress.org/plugins/side-menu-lite/ .
Hi, after replacing the old theme with the new JupiterX, my blog URLs look like the “blog” word was removed. Need your help with how I can add this again? Or do I need to change any specific setting to revert this change? Or guide me on how I can update this?
Hi and thanks for reaching out to us
Could you please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide screenshots of the issue? Also share the page URL where the “blog” word was removed. Thank you.
Hi Team, not able to create a support ticket…it asking for product registration.
Hello,
As I see your support is expired. You need to renew your support subscription: https://themes.artbees.net/docs/extending-support-subscription/ . Then you’ll be able to create a support topic. Thank you.
Currently, we don’t have a budget to renew the support subscription. Can I get a hint at least? Because it happens after a theme change.
Hello,
Please share the page URL where the “blog” word was removed. Show screenshots for better understanding and provide the detailed information of the issue. Did you use Jupiter 6 theme before? Regards.
Hi, How do i remove “Leave comment” on top of blog post without remove the comments system at the bottom : https://ibb.co/CBzzpSR
Hi and thanks for reaching out to us
Can you show a page URL where you want to remove that text? Thank you.
Ok i will log a request
Ok, thank you.
Hello, A lot of people ask you how download psd files and you answer : ””
Hi,
Please go to the Jupiter > Control Panel > Templates > On the templates thumbnail, click on the PSD icon to download the PSD files of that template.
Screenshot: http://take.ms/mYInm
Regards. ””“
And same in your guide.
But for “Cosmetic surgery” (template I used), there is no psd file to download. Button “psd” is not present.
Can you send me them? I order your theme because you said “psd files included”
Regards
and how and where “modify color” and replace images like “services-bg-0xxxxxxx.png” and like home-bg-xxxxxx.png ?
If I have psd files (with clipping mask) I can replace with my own images.
So, I need those psd files, and I need to know where change them.
Regards
Hi and thanks for reaching out to us
My colleague will contact you to the email you registered your theme with and will send you the link to the PSD file. Regards.
Hi, thank you very much. And he will send how change all that? Because, in guide there is no explication to see where replace, modify, those pictures. Regards
Hello,
The PSD file has been sent to your email address. Please check. To change background images, you need to edit the pages in the WPbakery editor after installing the template. Usually, the background image is added in the Section or Row settings. Regards.
Sorry, I pointed to the wrong editor. The template you talked about is related to Jupiter X theme and the background images can be edited in the Elementor editor in Section/Column settings. Thank you.
How do you translate a topic into another language?
Hi and thanks for reaching out to us
Do you want to create a multilingual site or just translate to another language (one only)? If it’s only one language, you can use Loco Translate plugin https://themes.artbees.net/docs/translating-the-theme/ . If it’s multilingual site, use WPML or Polylang plugin https://themes.artbees.net/docs/making-a-multilingual-website-with-jupiter-x/ .
Hello
Can I use elementor for header builder?
Hi and thanks for reaching out to us
Are you using Jupiter 6 or Jupiter X theme? If it’s Jupiter 6, Elementor can’t be used for it, but it’s possible with the Jupiter X theme. Thank you.
Hello. Can I customize the menu color in your template to what I need? And is it possible to add two google maps and two contact forms to the contact page, depending on the selected country? Does the template support multiple languages? Thank you
Hi and thanks for reaching out to us
If you use Jupiter X theme, you can change the menu color in the Elementor editor in the Header template. Two maps and forms can be added on the Contact page and the theme supports multiple languages, it’s compatible with Polylang and WPML plugins. Regards.
Hi,
I want to ask if there’s a way to send Jupiter x’s forms data into a database? Is there a way that this might be possible, as we want to save the form data into a database?
Looking forward to your reply.
Regards
Hi and thanks for reaching out to us
Unfortunately this feature is not available and needs major customization of the form. I would recommend searching for third party plugins to do this work. You can try this free plugin for example https://wordpress.org/plugins/contact-form-cfdb7/ . By the way, there is a customer who found another solution, please check his reply in the forum https://themes.artbees.net/forums/topic/sending-forms-to-a-database/#post-52755 . Regards.
Hi there! I want to create a footer menu just for mobile devices, who is like a toggle where if your click in + MORE (not button, just text) closed… https://drive.google.com/file/d/13cvdfDtaRyVVORpTEyz5ItkG7NSoENlp/view?usp=sharing open… https://drive.google.com/file/d/1AtA5uqNkDCof6VJMUSVUSB4acUK7B7oE/view?usp=sharing , so this way you can see the copyright of the page, policy terms link, and all that stuff cookies link too.
But this is driving me crazy because I can’t find ANY option for doing that, even though this is a very popular way to “hide” the footer mobile today (not for desktop). So please, there’s any option to do that without opening a ticket? T_T Thanks.
Hi and thanks for reaching out to us
To achieve that, you can use Classic Accordion element from JetElements plugin and create a template under Templates menu with the content you need, then select that template in the Accordion settings https://prnt.sc/114m3pu . Please try it. Regards.
I don’t have the JetElements plugin and I don’t want another plugin on my website, I understand that is the first solution you team give as is easy, but in my opinion a plugin for every single thing is not the way so I try to avoid them as possible. Also, that framed + MORE is not what I am searching, I want it just as simple as in the screenshot of my first message Any other solution please? thanks.
Hello,
JetElements plugin is bundled with the theme, install it via Jupiter X > Control Panel > Plugins. That frame can be removed. You can change the styles in the Elementor editor. Please try it. Regards.
I don’t have Jupiter X my dear, I’m in the 6.8.1 version of the Jupiter theme
Hello,
In this case Jupiter 6 doesn’t have such feature in the footer. The workaround is you can create a section in WPbakery editor, add Accordion element to show the menu, then copy the code via Text editor and paste it into Text widget in Appearance > Widgets > First Footer Area. If you have difficulties, please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials. Regards.
Hmm… not sure if I can do this since I decided last year to have just the sub-footer active right now and not the footer section (for a better and minimal design); and also, if google will show those links as page results which is not ideal, who I guess it’s happening to me right now although I’ve marked in each policy, cookies etc pages to not show this on google results , but google is showing the words “terms, cookies, etc” as part of each page on the description google section. Can you clarify this please? Thanks.
Hello,
It’s better if you create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide the WP Dashboard credentials to check your settings. Thank you.
Dear Artbees support,
To my dismay I read your message about VIP support being terminated after years of using it as a loyal customer. In your earlier message we would get lifetime support. You cannot unilaterally change this. This would amount to misinforming your clients and misleading them about the product and service to be provided. You now indicate that this is only for customers who have 20 licenses as of now. So do we now have to go out and buy 1 additional license. And my next question then is, what comes next. Do we suddenly have to have 50 licenses next year as a VIP customer. You have lost your credibility with this and a deep insult towards your “loyal customers”. We have helped you to grow. And as thanks you no longer keep your word. You yourself have indicated that this guarantees lifetime support, which is now worth nothing. We have invested in several licenses for the benefit of your word on lifetime support. If you do not guarantee us lifetime support, we will have to find out what legal steps we can take against your company because this is a pure deception in your product guarantees. Waiting for your message,
Kind regards, Raymond Koek WiseBite
Looking back at the previous messages in this support forum you everywhere mentioned we have lifetime VIP support, including the period when only clients with 5 licenses kept their VIP status when you changed it to 10 licenses for VIP status.
Now as a VIP even when you have more than 20 licenses, you still have only support till the last bought license ends after 6 mounths. So you misleeded every VIP client in the past! Shame on you!.
It would behoove you if you honored current VIP clients their lifetime VIP support..
Hello,
I found you created a support topic and you’ll be replied there. Thank you. Regards.
Hi,
I have created custom post type and listing with Jet Engine plugin, now I need to create single post template for that, so do I need to buy elementor pro for this or can I create single post with your theme?
Thank you
Hi and thanks for reaching out to us
You don’t need Elementor Pro for this. At first you need to enable your custom post type in Jupiter X > Control Panel > Settings > Custom Post Types. Then go to Templates > Add New > select “Single” type and the content to your template. After that go to Customizer > Post types > select your post type > Single > Custom and choose the template from the dropdown menu. Regards.
Thank for your reply.
I also want to know one thing, how to add different templates for different custom post types and can I add conditional logics to that?
You need to enable your custom post types in Jupiter X > Control Panel > Settings > Custom Post Types. Create Single template for each. Then select the needed template for the post type in Customizer > Post Types.
Got it, thank you very much
You’re welcome
Hello,
I just purchased your theme. How do i reduce the height spacing between the logo. Its too spacious.
How do i change the color scheme to green and not red.
Where do i change the homepage slider?
Thank you
Hello, reminder on my request especially on how to change the site color.
Hi and thanks for reaching out to us
1. To reduce the height spacing, you need to edit Header template with Elementor editor under Templates menu and modify the Section/ Logo element settings.
2. You need to edit the colors in the Elementor editor. Check the Sections/Columns settings where the background color is set.
3. And again you need to edit the home page in the Elementor editor and modify the slider element.
It’s better if you create a support ticket https://themes.artbees.net/docs/the-new-support-platform/ and provide your site URL and WP Dashboard credentials to check your site settings. Thank you.
Hi,
I have tried every possible way to submit a support ticket but to no avail. This is really becoming frustrating. Do i click on forum after logging in? How do i create a new topic in the forum?
Can i get an email or sometime. I have couple of question and i am working with a limited time.
Hello,
Go to this link https://themes.artbees.net/dashboard/tickets/ (you must be logged in to Artbees Dashboard) and click on the “New Topic” button https://prnt.sc/114muip . Thank you.
Hello,
I am logged in. I clicked on “New Topic” >> Jupiter X then i get this “Before opening a support ticket please type your issue in a few words:” I do not have my questions in the topic. I want to create a new topic.
Kindly guide.
Could you try this link https://themes.artbees.net/forums/forum/jupiterx/ ? Scroll down to the form and try to submit https://prnt.sc/114np4w . Thank you.
I scrolled down and what i can see is a caution symbol with the message “Can’t find what you are looking for?” then a “create a new topic button” On clicking it, it doesn’t allow me create a new topic
Can you show a screenshot or record a video? Thank you.
hello. Please clink on the link for screenshot https://www.kfatresource.com/wp-content/uploads/2021/04/imageo1.png.
ON clicking “create topic” it takes me to “select a product you want help with” page
Hello,
Did you select a product? If it’s Jupiter X theme, you need to select “Jupiter X”. Can you record a video how you’re trying to create a topic so I can see the issue? Much appreciated.
I did all that. I selected the right options. Honestly, am tired of the back and forth on this issue. I will look for a way round it myself,
Hello,
Please let me know if you need any assistance. Regards.
We are getting a message “skip to content” on the mobile version of the site. The site is https://adastracannabisbranding.com.
Please advise
Hi and thanks for reaching out to us
We need to check this issue. Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials. Thank you.
Hi! I remember, that in the past it was said that we will get some sort of feature/plugin that will automatically migrate from Jupiter 6 to Jupiter X. Does it exist already? Thanks.
Hi and thanks for reaching out to us
We said that we’ll provide the plugin that will make Jupiter 6 pages compatible with Jupiter X. We included Jupiter Donut and WPBakery plugins in Jupiter X, so now you can install Jupiter X theme on the Jupiter 6 site, activate the theme and install Jupiter Donut, WPbakery plugins. These way your pages created with WPBakery will be active and compatible with Jupiter X. However you’ll need to re-do the theme settings (set logo, fonts, header, footer) in Customizer as Jupiter X doesn’t have Theme Options. Thank you for understanding.
How about the Child theme that I have with Jupiter6? So I can just overwrite theme with JupiterX and everything will work, except everything in customizer. Is there maybe any video tutorial for migration or video for Customizer? So I can be prepared for everything. Thank you.
You’ll need to install Jupiter X child theme https://themes.artbees.net/docs/installing-the-child-theme-for-jupiter-x/ and move your modified files there. About migration, please read this article: https://themes.artbees.net/docs/upgrading-jupiter-theme-to-version-x/ . Thank you.
Hello,
Is there any update/design planned with Neumorphism?
Hi and thanks for reaching out to us
Unfortunately for now there is no such design and wasn’t planned, but I’ll forward your query to the developers. Thank you for understanding.
