26687 comments found.
We are change domain and is not posible activate template in new domain, the other domain construyecominidad.org now have another template. what can I do i new domain?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Hello! Congratulations on the project 
I have been reviewing the documentation and Bridge tour (https://bridgelanding.qodeinteractive.com/tour/) is not available 
a shame because we downloaded the theme mainly for this. You could provide us with this information. Thanks in advance.
Hi there,
Thanks for writing in and thank you for your kind words! You should know that our https://bridgelanding.qodeinteractive.com/tour/ does not come included within our Bridge theme since it is used for promotion of our services and showcase of different demos. Sorry about this, however you do have a lot of demos with different features which you can use with our Bridge theme. You can check them all here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Can we create a demo like you have this one https://bridgelanding.qodeinteractive.com/tour/
Hi there,
Thanks for taking an interest! You should know that our https://bridgelanding.qodeinteractive.com/tour/ does not come included within our Bridge theme since it is used for promotion of our services and showcase of different demos. Sorry about this, however you do have a lot of demos with different features which you can use with our Bridge theme. You can check them all here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, is it possible to edit the way google map is shown on the “location” tab inside each single tour page? Very simple edit like remove the black overlay, change map scale and change image for pin. Thank you very much
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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I tried but I can’t because I’ve purchased more than 6 months ago.
Hi again,
These changes can only be made by modifying theme files, but custom coding falls out of our support scope.
In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: – https://studio.envato.com/
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Ok! Thank you for the reply!
You’re welcome.
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Hi Is it possible to add a list of sub pages in a Masonry style format to a page? Like the way you pull in a list of blog posts?
Hi there,
Unfortunately, there is no option for this.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hello~ I have multiple WordPress installed on one domain hosting. In this case, can only one license be registered?
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002249858-Regular-License-And-Extended-License
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im having problems activating purchase code – just shows “please wait” and nothing more – i did every possible point mentioned in the article besides OVH hosting point – I have no idea what that means, but i use amazon lightsail (bitnami)
and i cannot access the support forum, is there anyone i can email to activate for me as mentioned. the domain is https://realmealrevolution.com/
Hi there,
Alright, please send us a mail and include your purchase code and one of our agents will assist you.
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Is it possible using anchor links to open accordions and tabs. I see that you can add id to individual elements, but how to open them with links?
Hi there,
Check this link, you might find it useful: https://wordpress.stackexchange.com/questions/187494/deep-linking-to-an-accordion-tab-with-visual-composer
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Hi again,
Alright, please send us a mail and include your purchase code and one of our agents will investigate.
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Weird follow up question, how do i extract the header from this demo in my current bridge built website https://bridge86.qodeinteractive.com/
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I cant submit a ticket – Support for “Bridge – Creative Multipurpose WordPress Theme” item has expired.
I just need to know the general process :/
Hi again,
Here you can see how to renew support: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002284097-General-Info-On-Support-Expirationand then you can get in touch with our support, they will be happy to explain how you can set up this header.
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Hello, we are doing test on our Bridge theme that was bought a while ago and its support is over; after server reset we wanted to enter our purchase code again but “Code is already registered for other domain” was the reply. We realized that we first had to deregister the purchase code and then reregister it. Now we are stuck in the suituation that we cant register and download the demos under the same domain. Can you kindly send us a link for deregistration please. Best Regards,
Hi there,
Pplease send us a mail and include your purchase code and one of our agents will assist you.
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Our problem has been quickly solved by Qode Team, cheers for the great support!
Best Regards,
Hi again,
You’re welcome!
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Hello Is the theme compatible with wordpress 5.7
Hi there,
Yes, it is.
Let us know if you have any additional questions.
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Hello there can you send me the css to have logo visible on scroll in sticky divided ? thxs a lot
Hi there,
Could you please send us url of your site so we could inspect the page and assist you further?Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
unfortunately not in line yet – under construction
Maintenance mode enabled
Hi again,
Alright, please send us a mail and include your purchase code and one of our agents will assist you.
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Hi guys, why does the countdown reach the year 2020? you have to update or am I wrong something?
Hi there,
Thank you for reaching us!
We have checked on our local installation and there are options for year up to 2024 at the moment ( please see screenshot ).
If you have any additional questions please let us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
when adding the projects section to homepage… how can i get links to not open as new tabs?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello, I’ve used Bridge for a client who is now asking me to optimize the loading time of his website, which leads me to a question: in Qode Options > General > Settings, there’s the possibility to chose which Jquery Scripts are loaded for the website. My question is, where can I find information about the purpose of each of those scripts? I couldn’t find anything in your documentation, so I have no idea which ones to disable and which ones to keep… Thanks
Hi there,
Thanks for writing in! These are default WordPress scripts, most of them are not used in the theme, but some of them are used for certain shortcodes, for example the Accordion. Disabling scripts can improve loading speed. You can guess by name ( JQuery UI Accordion, JQuery UI Menu..) what particular option is for. Unfortunately we still do not have detailed guide which explains in what element particular script is used. Try disabling all scripts except these 3 and see if it makes your site faster:
https://i.imgur.com/CZax6Iv.pngIf you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I got a request, to make a similar header like in this image – https://i.imgur.com/oIt4vr6.png
Is this even achievable in Bridge? I know i can do it in elementor pretty easily, but looking for some guidance.
Hi there,
Thanks for writing in! Unfortunately we could not open your screenshot so could you please try to send a new one or provide us with a URL so we can check.
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https://imgur.com/a/EKEqPSXor
https://i.imgur.com/oIt4vr6.png
Hi there,
You can see all our header options presented here: https://bridgelanding.qodeinteractive.com/elements/headers/ As well as here are some examples within our demos. https://bridge86.qodeinteractive.com/ https://bridge151.qodeinteractive.com/ https://demo.qodeinteractive.com/bridge84/None of them correspond exactly to your screenshot and it would be hard to achieve within our Bridge theme options, however you can see all header types and options in the links we have provided you with.
We hope we could help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I am looking to upgrade the theme on a website where Bridge was purchased via a third party. I have the original purchase code, is it therefore possible to upgrade or do we need to purchase again? Thanks.
Also, after upgrading to v5.7 of WordPress using the version of Bridge currently installed (v21) a few things happened such as the menu no longer operated as expected. Is this one of the known issues I saw in the FAQ that perhaps jQuery Migrate would help resolve? Thanks
Hi there,
The latest version released is 25.8 so please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins. Also you should know that you can always access the latest theme files from your Envato account from which the theme was purchased from. If the update procedure was performed correctly you should not have any issue with this since our theme is compatible with the latest WordPress.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Address hasn’t changed, but the pointer is no longer displaying, and map location is incorrect. Do you have any ideas what the problem might be?
Regards Melanie
Hi there,
Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins.(we do see that you are using version 25.6 and the latest one released is 25.8) If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Seeing a weird issue after recently adding a new user where WP Bakery will not display any content in Classic Mode for posts/pages my new user creates. Published pages look fine. Page previews look fine. But in the editor, the content rows show as blank and the row control buttons to drag/drop or customize/add columns are screwed up looking.
All plugins and the theme are up to date, user role is defined appropriately, and WP Bakery settings haven’t changed. This issue only occurs with pages/posts created by this user and has not ever happened with any of my other users.
Hi there,
That is strange since we could not replicate this issue at all. Could you please check in WPBakery > RoleManager that Post type is set to custom and that you have check all your custom types. Also you can try to navigate to WPBakery Page Builder -> General Settings and check the ‘Disable Gutenberg Editor’ option.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Thank you for your response. The settings you referenced were already in place and the issue persists.
Hi,
Could you please submit a ticket at our Help Center so we can investigate this further?
Also, inside the WPBakery > RoleManager there are settings for each user role ( please see screenshot ) so please check the settings for other roles, in case that your new user has a role different than the Administrator.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, does Bridge support SVG logo heading image?
Hi there,
Thanks for writing in! SVG images are not supported by WordPress by default and they won’t work correctly when enabled in our theme since function is using logo image size in calculations and because of nature of SVG image, this won’t work as intended and it will require some modifications. We highly suggest using of png images, but in case that you really need to use SVG logos then please contact our support regarding that part.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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