28319 comments found.
After opening Menus from Appearance > Menus, then trying to browse to a different page, it will pop up the alert saying “Changes you made may not be saved.” even if you haven’t made any changes. But, when I use another theme this does not happen
After opening Customize from Appearance > Customize, I make a change and click the Save button and then trying to browse to a different page, it will pop up the alert saying “Changes you made may not be saved.” even if you even saved the changes. But, when I use another theme this does not happen
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hi I want to show categories that have no products, I’ve tried different methods online where i’ve entered code on PHp child theme but no luck. Can you help? Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Does this template work with the “AD INSERTER” plug?
Hi,
We haven’t tested that plugin yet. But, you can join our official Facebook Community and get the opinions of our users (+28K) about that. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.
Hello! I love this theme and have I have read many great reviews about it. I am very interested in buying it.
The only thing that is a bit of an handicap is the lack of full compliance with the new Google Core Web Vital, as pointed out by many other users.
So my question is: are you issuing soon a release that improves it?
Have a great day!
Hi,
The only Flickity (slider module) has CLS problem and our developers are working on it.
All right, looking forward for it then 
Thanks!
Hello, I’ve purchased your theme about a year ago. It’s certainly amazing, just one thing could be massively improved: the new Core Web Vitals compatibility. When are you releasing an update that rocks that benchmark as well? Thanks mates!
Hi,
The only Flickity (slider module) has CLS problem and our developers are working on it.
Hello, i have a problem with your themes lazy load and Ajax Load More images not loading after the ajax call is made.
is there a way to use your ajax infinite scrolling with elementor?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
How to create pagination at the bottom for Wordpress blog post page?
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Quick question, with logo in center how do I split nav on left and right side if I can only set Main Menu to one side in Header builder??
Hi,
Can you submit a support ticket here?
Hi, I have asked 3 questions and no replay I hear. Can I ask somebody to answer me here? 1.In the mobile header from the left I see hamburger menu, logo and cart. Is is possible to add account icon next to the cart icon? 2. Where I can find an option to erase social icons from the top bar? 3. in the top bar there is a sentance “ADD ANYTHING HERE OR JUST REMOVE IT…”, where can I edit this element? Regards, Piotr
Hi,
I can’t see any ticket sent from this account. Can you submit a support ticket here?
Our support team will be happy to assist.
Can I use a flat icon instead of an account icon?
Hi,
You can change the icons via custom CSS.
Hi, how to make a sticky sitebar on a page, a blog sitebar is sticky, but not on a page. Thanks!
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Is it not possible to redirect users to a specific page after they register a user through the My Account page? I have made up a code that works with other themes but somehow not in flatsome.
- Redirect users after woocommerce registration */
function filter_woocommerce_registration_redirect( $var ) { // make filter magic happen here… return get_page_link(27); // 27 id page id. };
add_filter( ‘woocommerce_registration_redirect’, ‘filter_woocommerce_registration_redirect’, 999, 1 );
Hi,
Please try this snippet:
add_filter( 'woocommerce_registration_redirect', function( $var ) {
if ( !empty( $var ) ) $var = get_page_link( 89 );
return $var;
});
Nothing happens when I add just that snippet. See here: https://kraesb2b.dk/min-konto/
Oh, just to be clear, I only added the snippet you sent in the functions.php nothing else. Should it be combined with any of my code from above?
I tested the snippet, it works fine. Can you try to run it via the Code Snippets plugin as WordPress and WooCommerce suggested?
So I tested and the issue is that your code doesn’t work with the “Approve New Users”. So our site is set up so that we have to approve new users before they are added.
Probably, you use a plugin for that. Please contact the author of the plugin. They might already use a WooCommerce filter hook for the redirection.
Hi; When is the V3.14.0 version coming?
Hi,
There is no ETA for v3.14.0. When it’s ready, the beta version is shared in our Beta Test Group. You can join and test it.
Hello, is your theme compatible with Woo Commerce 5.2.2? Thanks.
Hi,
Yes, the latest version of Flatsome (v3.13.3) is compatible with WooCommerce v5.2.2.
I created custom field by “advanced customer filed ” plugin and also using ” custom post type ui ” to create Taxonomies field , field already display in woocomerce – product , but I can’t display it in product page , how can do that ?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I create ticket , where can follow my ticket ?
It’s an email support. Please check your inbox and also the spam folder.
Hi, I had encountered a fatal error below, when I just updated Flatsome 3.13.2 to 3.13.3 manually. Is it my basical mistake ? I need to renew support ? Thank you for advance.
[19-Apr-2021 13:21:18 UTC] PHP Fatal error: Uncaught Error: Class ‘Kirki_Modules_Webfonts_Async’ not found in /wp-content/themes/flatsome/inc/admin/kirki/modules/webfonts/class-kirki-modules-webfonts.php:93 Stack trace: #0 /wp-content/themes/flatsome/inc/admin/kirki/modules/webfonts/class-kirki-modules-webfonts.php(65): Kirki_Modules_Webfonts->init() #1 /wp-includes/class-wp-hook.php(292): Kirki_Modules_Webfonts->run(’’) #2 /wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array) #3 /wp-includes/plugin.php(484): WP_Hook->do_action(Array) #4 /wp-settings.php(582): do_action(‘wp_loaded’) #5 /wp-config.php(130): require_once(’/...’) #6 /wp-content/themes/flatsome/inc/admin/kirki/modules/webfonts/class-kirki-modules-webfonts.php on line 93
Hi,
It seems like there are missing theme files. Please try to upload Flatsome files over FTP.
Hi, thank you for your reply. It seems files are existing correctly.
The file “class-kirki-modules-webfonts.php” is loaded every when a page is accessed by user ? If so, it seems that this fatal error happened only once when I updated Flatsome. I’ll watch the situation for a while.
Thank you,
When trying to upload Flatsome theme I get his message – The uploaded file exceeds the upload_max_filesize directive in php.ini. ?? Any ideas how to solve this? I have tried clearing cache – Thanks
Sorted it – uploaded through my webhost
Hi,
Please contact your hosting provider and ask them to increase upload_max_filesize value.
Hi there!
I have a question about the custom 404 page solution in flatsome.
I have chosen a custom 404 block in flatsome, but the problem is that it gives out the wrong response.
it gives out a 200 response and not a 404 response as it should.
does anyone have any idea how i can get a 404 respons from the custom 404 page?
Best regards!
Hi,
Can you submit a support ticket here?
how we can show the portfolio tag with link? So, when we click on the link of the tag, we can show the portfolio list which have that tag?
Hi,
Portfolio tag links are included in menus. Please enable Tags from the Screen Options of the menu editor to be able to see them.
can you give me the screenshot?
I meant the searchable tag in the frontend (the list tags with the link)
If you mean a tag list like a tag cloud, you can add them via the “Tag Cloud” widget.
How does this theme not use the comparison plugin, which is used by hundreds of thousands of people. I did not get it. You are testing the comparison plugin. and when you place them in header fields. we can buy it.
Hi,
There are hundreds of features can be added to an e-shop. We try not to add features that can be added with a simple plugin and keep the theme as light as possible.
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