28307 comments found.
Hi; When is the V3.14.0 version coming?
Hi,
There is no ETA for v3.14.0. When it’s ready, the beta version is shared in our Beta Test Group. You can join and test it.
Hello, is your theme compatible with Woo Commerce 5.2.2? Thanks.
Hi,
Yes, the latest version of Flatsome (v3.13.3) is compatible with WooCommerce v5.2.2.
I created custom field by “advanced customer filed ” plugin and also using ” custom post type ui ” to create Taxonomies field , field already display in woocomerce – product , but I can’t display it in product page , how can do that ?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I create ticket , where can follow my ticket ?
It’s an email support. Please check your inbox and also the spam folder.
Hi, I had encountered a fatal error below, when I just updated Flatsome 3.13.2 to 3.13.3 manually. Is it my basical mistake ? I need to renew support ? Thank you for advance.
[19-Apr-2021 13:21:18 UTC] PHP Fatal error: Uncaught Error: Class ‘Kirki_Modules_Webfonts_Async’ not found in /wp-content/themes/flatsome/inc/admin/kirki/modules/webfonts/class-kirki-modules-webfonts.php:93 Stack trace: #0 /wp-content/themes/flatsome/inc/admin/kirki/modules/webfonts/class-kirki-modules-webfonts.php(65): Kirki_Modules_Webfonts->init() #1 /wp-includes/class-wp-hook.php(292): Kirki_Modules_Webfonts->run(’’) #2 /wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array) #3 /wp-includes/plugin.php(484): WP_Hook->do_action(Array) #4 /wp-settings.php(582): do_action(‘wp_loaded’) #5 /wp-config.php(130): require_once(’/...’) #6 /wp-content/themes/flatsome/inc/admin/kirki/modules/webfonts/class-kirki-modules-webfonts.php on line 93
Hi,
It seems like there are missing theme files. Please try to upload Flatsome files over FTP.
Hi, thank you for your reply. It seems files are existing correctly.
The file “class-kirki-modules-webfonts.php” is loaded every when a page is accessed by user ? If so, it seems that this fatal error happened only once when I updated Flatsome. I’ll watch the situation for a while.
Thank you,
When trying to upload Flatsome theme I get his message – The uploaded file exceeds the upload_max_filesize directive in php.ini. ?? Any ideas how to solve this? I have tried clearing cache – Thanks
Sorted it – uploaded through my webhost
Hi,
Please contact your hosting provider and ask them to increase upload_max_filesize value.
Hi there!
I have a question about the custom 404 page solution in flatsome.
I have chosen a custom 404 block in flatsome, but the problem is that it gives out the wrong response.
it gives out a 200 response and not a 404 response as it should.
does anyone have any idea how i can get a 404 respons from the custom 404 page?
Best regards!
Hi,
Can you submit a support ticket here?
how we can show the portfolio tag with link? So, when we click on the link of the tag, we can show the portfolio list which have that tag?
Hi,
Portfolio tag links are included in menus. Please enable Tags from the Screen Options of the menu editor to be able to see them.
can you give me the screenshot?
I meant the searchable tag in the frontend (the list tags with the link)
If you mean a tag list like a tag cloud, you can add them via the “Tag Cloud” widget.
How does this theme not use the comparison plugin, which is used by hundreds of thousands of people. I did not get it. You are testing the comparison plugin. and when you place them in header fields. we can buy it.
Hi,
There are hundreds of features can be added to an e-shop. We try not to add features that can be added with a simple plugin and keep the theme as light as possible.
Hello,
We have an issue with this theme on mobile. I’m going to assume more of your customers have run into this problem.
On Iphone, we have noticed that after scrolling up an down a few times, the page locks up and the screen stops your ability to scroll. Basically you need to refresh the page to fix it.
I believe someone else may have also had this issue: https://wordpress.org/support/topic/my-website-locks-up-on-mobile-preventing-scrolling/
I’ve tried the suggestion of adding: overflow: hidden; to the body but this doesn’t seem to do anything.
Could you please direct me to a way to fix this.
Thank you
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hi, my support for your product ran out a long time ago. i just found your theme so awesome i didn’t need it. Am commenting to see if anyone else has the same issue as me,
I have been using my main menu for both desktop and mobile. today i designed my mobile menu. But not matter what i do, i am unable to get it to work on mobile. i am running all latest wordpress and woo, deleted cache’s etc, gone through plugins, all the normal stuff.
If i change my desktop menu, then the changes show up on mobile even if mobile menu is selected for mobile and main menu is selected for desktop. Its as if the function is just not available any more.
Hi,
We haven’t received such a report yet. Please extend your support and submit a ticket here or contact a professional.
Thanks for your reply. Have resolved the issue by changing the main menu design for mobile first. $40 is to much money for just sorting out the menu. appreciate you taking the time to answer. was just more curious if anyone else was having the same issue.
Thanks for letting us know you’ve found the solution 
Hello,
Is there a way I could create customized filter for the blog post without the widget function ? The function would look much like the portfolio filter. I want to be able to click Vegan Topic and show all vegan post in the same page.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
There is a way to active (open) tabs on hover instead of clic? Check my menú: “Productos DJI” on tienda.godron.mx
Hi,
Unfortunately, there is no option for that.
Good day! How can I renew support if I can’t access the account with which I purchased the theme? There is only purchase code.
Hi,
You need to enter the Themeforest account where Flatsome was purchased to be able to renew the support.
3rd and final time putting in this request. Your theme has a bug that causes content and add to cart button to overlap the tab section on one of the product page templates when scrolling. I’ve deactivated all plugins, etc.
Will someone on your team please respond or give me a way to reach out to you???
Hi,
Your ticket #133537 was already forwarded to our Development Team to check. If it’s a bug, it’ll be fixed in one of the next releases.
Wouldn’t it actually help for you to have more information to be able to see what the issue is? A page example, etc. It’s definitely a bug.
I am looking to create a multi-site wordpress install. I have never done this before and would like to know if one license will be enough to create something like:
shop.domainabc.com blog.domainabc.com other.domainabc.com
As far as I see this, those are subdomains of the main domain – so would 1 license suffice?
Hi,
It depends on how this is connected.
When it comes to subdomains, the context in which how these subdomains are being used needs to be considered to determine whether a single license applies. If all the subdomains are designed to organize your content within one main site ,we consider it a single-end product (thus requiring a single license). For example, your main domain is fruits.com, and the subdomains are apple.fruits.com and orange.fruits.com, the subdomains relate to the main site and are used to organize the content of your main site into subdomains (even though the subdomains require multiple installations which can have individual personalities), the subdomains are still related to the same subject of the main site and therefore a single end product.
If each subdomain has no relation to each other or the main site and is about different things, then we consider these subdomains different end products regardless of the implementation (single installation). In this case, you would need a separate license for each subdomain. For example, your main domain is fruits.com which is about the health benefits of eating fruit, and you have a subdomain which is buy.fruits.com which is about buying 3D models of fruit, you will need a separate license for each.
In the case of multisite installations mapped to subdomains, a single license is fine because technically, it’s still only one installation and one entity. However, you’ll need multiple licenses to use a multisite installation with domain mapping because those would be technically different sites, and hence, different end products.
All in all, you need to consider how you are using the theme to determine whether a single license is enough or multiple licenses are required.
Would love to get a response for a refund request. Are you guys just here to screw over people that might not know what they’re doing, or what?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Yeah I still have not received a response for a refund request I submitted. It’s been a week or so.
Can you share your refund request-id by submitting a support ticket? I can speed up the process.
Hi, How Can I inactive the first Cost of product from the site ? Here the sample: https://imgur.com/9MZSmkT Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, i use the plugin “Wp optimization” and i would like to exclude from the minimization of javascript, the js that manages the menu from mobile. Can you tell me what it is?
Hi,
It’s flatsome.js.
Hello,
I am adding a blog to my site however I get 404 errors for all links to the blog categories and archives. I have reset WordPress Settings > Permalinks and deactivated my plugins one at a time without effect. When I deactivate Flatsome by selecting another theme however the links work fine. Can you help please.
Hi,
Can you submit a support ticket here?
Hi is it possible to create a mega menu like this web please see “BROWSE PRODUCTS” https://g2survey.com/
Hi,
Such vertical menus is not included by the theme. But, you can use the Ubermenu plugin. Flatsome is compatible with it.
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