16513 comments found.
Hi. In Elementor, the blocks and pages tabs in the Elementor library have disappeared. It’s just blank. If I uninstall Jupiter core x, they show back up. Everything else works and looks fine. It worked fine before. not sure what happened. My support has also expired, so I need a quick fix.
Hi and thanks for reaching out to us 
That issue was reported to the developers and they will fix it in the nearest update. Please take our apologies for inconveniences.
ok. thanks. i had another issue with sticky columns. with wpb, its very easy to get the effect you want, but in elementor, several different ways that may/may not work depending on the theme you are using. I found that with Jupiter, creating new CSS classes worked the best consistently. All the other methods had various issues, like staying sticky throughout the whole page and not releasing at the end of the column.
Hello,
I’m sorry, but it’s a bit unclear what problem with the sticky column you have. Can you create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials and screenshots of the issue? Thank you.
Hey just checked the agriculture demo is not available to import in templates section?
Hi and thanks for reaching out to us
What theme are you using: Jupiter 6 or Jupiter X. If you don’t have that demo in your control panel, then I suppose you’re using Jupiter 6, as that template is available for Jupiter X only. Regards.
oh got it now i was using the one with Jupiter name folder i thought both are same
You’re welcome
Can’t open support ticket on artbees support platform
I need help with a bug on my site, so I want to open a ticket but your support site says my licence is expired (though it is only 4 months old and still valid). When I try to click “Extended your license support?” button, I get this error message: Too many attemps in short time. Try again after about 6 minutes!
Why is that? What can I do to get help quickly? Please advise.
Hi and thanks for reaching out to us
That issue was from our side. We have updated your trial manually so you can open tickets now. Please take our apologies for inconveniences.
Has anyone noticed that the elementor page section shape dividers are now pixelated instead of smooth rendering on browsers since the latest update?
Hi and thanks for reaching out to us
There are some issues with new Elementor version and for now it’s recommended to revert back to 3.1.4 version until they fix the problems. Thank you.
Thanks, I tried that but did not solve the issue.
Do you see the same problem with default Wordpress theme “Twenty Twenty One”? Please check it. If it’s only with our theme, please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ for investigation. Thank you.
yes, same problem with the default screen. It does seem okay on only safari. Every other browser the shapes are pixelated and I’ve seen on other peoples sites, not just mine. FYI
Hello,
If the problem persists with default WordPress theme too, then it’s related to Elementor. After they released a new version, there are some problems after updating, so they were notified and we are waiting for a new update. Thank you for understanding.
Thanks!
You’re welcome
Hey, thanks for the great Theme. I’ve just a little question about the ongoing support. Are there any plans to stop the support for the Jupiter Theme cause you published your Jupiter X Theme? Just asking if we have to set up a plan to switch to the new theme. Thanks in advance.
Hi and thanks for reaching out to us
Jupiter theme will be supported and updates will be provided for it. There are no plans to remove it. Regards.
When i activate JupitarX Theme its redirect my site to lopika.buzz url. I don’t know why do this
Hi and thanks for reaching out to us
Actually it has nothing to do with Jupiter X. Other clients don’t have such problem after the theme activation. Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials for investigation. Thank you.
Hello, I’m experiencing issues with Share social buttons on a Single page. I have a share button on a single blog page, so when a user clicks they can share the article, BUT the links don’t seem to work. The widget doesn’t seem to insert any links, when I inspect the page. It was working a few days before. Please advise. Thanks
Hi and thanks for reaching out to us
We need to investigate this. Could you create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials? Thank you.
Hey,
I have used Jupiter before and now I have a client that I’m building a site for and they want to have auction and subscription on their website. I saw that Woocommerce (Which is a plugin you support) has auction and subscription as a service so I’m wondering if you’ve tried it in Jupiter X and is it compatible?
Best regards, Isabelle Edlund
Hi and thanks for reaching out to us
We didn’t test these features of Woocommerce and can’t guarantee full compatibility. If you have possibility, you can try them yourself. Sorry for inconveniences.
Any known issues with Jupiter 6 and the new wordpress release (5.7.1)? I think it would be really useful if you update that Software Version list in this page with each new WP update, so we didn’t need ask every time they release a new update… .
Hi and thanks for reaching out to us
No issues were found so far. You can update WordPress. We checked our demo site and it worked properly after update. Regards.
where can I download jupiter 6 content xml file?
Hi and thanks for reaching out to us
There is no xml file. What do you want to achieve? Do you want to install Jupiter 6 theme on your site? If so, you can download the archive as described here: https://themes.artbees.net/docs/how-to-download-jupiter-v6-files/
Pre-purchase question, does the portfolio, have a list layout that can be ordered with the categories filter?
Hi and thanks for reaching out to us
Yes, portfolio posts can be shown via the Posts element in Elementor editor and the categories filter can be enabled in the settings. As for the list layout, you can select to show posts in one column and they will be displayed in a list. Thank you.
Question before purchase:
I have check the Demo : https://jupiterx.artbees.net/health-blog/.
Question. And i wonder, if the unlimited posts with filter are possible or not. Or Should the number of posts be set in order to be place on the page?
It is not like 200 or 100000 posts to be set to show on the page but the unlimited posts are possible to be place automatically without setting the number of posts.
Or would it be like this https://jupiterx.artbees.net/adopt-pet-2/ ? What i meant, there is post about Dogs with a filter in this Link (https://jupiterx.artbees.net/adopt-pet-2/). And there are 2 Filters and 4 posts on each filter. It means, the number of posts (in here 4 posts) are set to place the post on the page.
Thank you
Hi and thanks for reaching out to us
For now there is no option to show all posts but it will be implemented in the next theme update. For now you need to set the posts number in the settings. Thank you for understanding.
This may be a silly question, on this page https://jupiterx.artbees.net/jupiter-x-templates/ there are options to Search, Category, style, header etc. Is this included as a module in the theme? I want a site that people can search for website mock ups and a copy of your demo page would be ideal.
Hi and thanks for reaching out to us
That search filter is available for the demo site. You can create such filters as on these pages https://jupiterx.artbees.net/job-board/ , https://jupiterx.artbees.net/yacht-rental/ with the JetSmartFilters plugin which is bundled with the theme. Thank you.
Hi, I bought 3 licences of Jupiter but I can’t find the numbers to register it (I only found 2 of them). Where can I find it?
Hi and thanks for reaching out to us
Please check this article where you can find the purchase code: https://themes.artbees.net/faq/how-can-i-obtain-my-purchase-code/
Does PHP 7.4 work well with Jupiter v6.8.1? Can you go as high as PHP 8.0 without any issues?
Hi and thanks for reaching out to us
PHP 7.4 version works fine with Jupiter 6.8.1, but it’s not recommended to update to PHP 8 as compatibility issues haven’t been fixed yet for this version. Thank you.
Hello, very simple pre-sale question. My understanding is that this comes with Elementor basic. Do I have to pay for the Raven and Jet plugins? Specifically JetWooBuilder.
Hi and thanks for reaching out to us
These plugins are bundled with the theme and you don’t need to pay for them. Please read here what plugins are bundled: https://themes.artbees.net/docs/bundled-plugins/ . Regards.
Hi, there is a way to show the header only when the page rolls down? Jupiter X.
Hi and thanks for reaching out to us
Do you want to hide the main header and show the sticky one only? It can be done with custom css code, or you can create the header template for the main header and leave it empty so no content is shown there and assign the sticky header template in Customizer > Header.
Ok, thank you!
You’re welcome
Does this template work with the “AD INSERTER” plug?
Hi and thanks for reaching out to us
We didn’t test this plugin and can’t tell you exactly, but recently I saw this plugin installed on a client’s site, so I suppose it’s working fine with the theme. Thank you.
Hey ! Your theme is excellent! I just have a question. How can i change the “out of stock” in woocommerce in to german language? I have to change the code? Thank you!
Hi and thanks for reaching out to us
You need to translate the theme strings using Loco Translate plugin https://themes.artbees.net/docs/translating-the-theme/ . If you have difficulties with translation, please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials. Thank you.
I bought a 5 licences between 3 to 4 years ago, and all my license are “expired”!! why !?
Hi and thanks for reaching out to us
Do you mean your support subscription has expired? You need to extend it as described here: https://themes.artbees.net/docs/extending-support-subscription/
