Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28307 comments found.

hey guys, is it at all possible to achieve vertical header design with flatsome? something like this for example – https://bit.ly/3eWELvC ?

Hi,

Unfortunately, it’s not included by default. You can only do that with custom coding.

Thankies! Already found a way though :-)

Hello, I have installed this theme and is working fine but sometime while uploading a new product it give “Internal Server Error” error. Yesterday, wordpress sent me an email stating about the following fatal error in theme. Error Details

An error of type E_COMPILE_ERROR was caused in line 21 of the file /home/hooy94/gotmoneybuythis.com/wp-content/themes/flatsome/inc/admin/admin-init.php. Error message: require(): Failed opening required ’/home/hooy94/gotmoneybuythis.com/wp-content/themes/flatsome/inc/admin/backend/menu/class-menu.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) Please guide me to resolve this issue Thank You

Hi,

It seems like there are missing theme files. Please try to upload and overwrite theme files via FTP.

Have assigned to buttons classes and want to change BG colors with CSS but it does nothing. Any work around this? Don’t understand why there is no option to simply change BG colour of any button to start with :(

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Image 1 (https://prnt.sc/12hbafz): I’ve set “products per row – mobile” to “3”. Image 2 (https://prnt.sc/12hbb5r): On the “products – custom” element it works. Image 3 (https://prnt.sc/12hbbs0): But in “products” element it doesn’t work (showing 2 products, not 3).

I hope for future updates, the “products” element can follow the customizer settings. Thank you

Notes: I don’t want to use the “products – custom” element, because it has to enter one by one. And there are no settings based on tags or categories.

Solved. Thank you

Hi,

Thanks for letting us know you’ve found the solution :)

I checked my flat some website on a 4k screen and it looked pretty bad… is this theme 4k compatible?

Hi,

It’s more about WordPress rather than Flatsome. WordPress (v5.3+) resizes the images bigger than 2560x and renames them with -scaled automatically as you can see here. You can use a 3rd party plugin like Perfect Images + Retina to add retina (4k) support to your website.

I suggest working on staging first. You’ll need to make some adjustments (regeneration, re-uploading, adding retina support, etc.) to your images, and seeing the results on a test site might be better.

Hello for some reason when we install divi builder plugin it doubles the image at the shop page. How can we fix this. Here is a screenshot. Please do not ask me to submit a ticket. If you know the answer please just answer it. I really appreciate that.

Hi,

Flatsome comes with its unique UX Builder. Also, many users prefer Elementor or WP Bakery with Flatsome. Unfortunately, Divi Builder is not compatible.

Awesome the newsletter popup! but Any way to make it auto popup on home page load?

Hi,

Yes, it’s possible. Please submit a support ticket here from the account where you purchased Flatsome.

Is it possible without plugins?

Absolutely :)

in google webvitals test i see:

[user-scalable=”no”] is used in the <meta name=”viewport”> element or the [maximum-scale] attribute is less than 5.

how do i fix this?

Hi,

Can you submit a support ticket here?

When a user logs in and clicks the button on the top right (where his username is written), he goes automatically to shop, how can I change this, can you please help?

Hi,

It’s set to be redirected to the my account page by default. A plugin or custom code might have changed it. Please also check if the my account page exists among the Pages and correctly set in WooCommerce>Settings>Advanced>Page Setup.

Hello there,

I created a page called “Hizmetlerimiz” to change the portfolio pre-permalink. https://prnt.sc/12cuhac And I set it as Portfolio page. I deleted the .htaccess file and saved permalinks again and created a new .htaccess file. https://prnt.sc/12cuhp6 However, when I enter my portfolio, I get a 404 error despite the content. https://prnt.sc/12cui3u https://prnt.sc/12cukiz

I request your help.

Hello there,

I sent it there, but it didn’t come back. Now I posted it again and I hope they give me feedback.

Hello there,

I posted a ticket as you specified. However, no return was made. How can the problem be solved?

It looks like your premium support was expired. Kindly renew your support and submit a new ticket here.

Thanks for your understanding.

1) Does this theme has blogging feature? 2) Can we able to display Photos & videos portfolios? Thanks.

Hi,

Yes, you can create a Blog, display photos, videos, galleries and a portfolio with Flatsome.

Hey there, flatsome already has the ability to animate numbers as seen in the demo here: https://demos.uxthemes.com/layouts/blocks/landing-page-videographer/ See half way down on that page the 4 numbers being counted up to their final value i.e. “11,400 hours filmed”. That’s great except for that many countries don’t use a comma but a dot as separator for thousands and the comma as the decimal separator. Can we change those? What script are you using?

Hi,

I forwarded your request to our Development Team.

Ok great

Obviously a great theme, and I’m very satisfied with it.

Not sure what happened yesterday, but all of the Flatsome fonts stopped working. its just loading the default web fonts now across all my pages. I would like it to go back to the original fonts. I haven’t installed any new plugins or anything. I might have done an update to one of my plugins, but i don’t see why that would have affected anything. Do you know of any kind of quick fix for this?

tested on Chrome for Mac, and Safari for mac, and iOS iPhone

Hi,

Can you submit a support ticket here?

Please help.

134542 This is ticket number still no answer.

Hi,

I see your ticket #134542 was answered. Please check your inbox and also the spam folder.

i wrote them again, but they still did not back if we cant solve the problem today then it stays next week because you dont work weekends but this is online business we work 7/24 and we are getting error from wordpress.

The Search Form is only finding products. I want to search for posts/pages. How to do this?

Hi,

There is an option in Flatsome>Advanced>Site Search to enable posts and pages in search results.

Hi, can you help me to make the “Shipping” title becomes beside the Shipping options like in this picture: I wanna to be like this: https://drive.google.com/file/d/1RoQrr8uw0nmBN6C1Q9xcPU1OES2vBuqB/view?usp=sharing

Flatsome Cart Shipping now looks like this (the “Shipping” title appear above the shipping options, I don’t want to be like this): https://drive.google.com/file/d/1dM4sdJBN6BCec_HIdg1JwL02KM5pPUaK/view?usp=sharing

thank you in advance

Hi,

That field is generated separately for single and multiple shipping options by WooCommerce. It’s not about Flatsome.

I am experiencing an issue but your support is really pathetic they are not responding to my query. I think I made a biggest mistake to buy this theme.

Hi,

I see you submitted your ticket (#134550) yesterday. Our response time is ~2 business days, as you can see at the top of the Support tab. You’ll get an answer shortly.

do this theme override the dokan classes and use flatsome theme if yes how do I override the theme classes from dokan single store it the below code is correct

// Disable default class from theme and over ride the dokan class add_filter( ‘body_class’,’my_body_classes’ ); function my_body_classes( $classes ) { if(dokan_is_store_page()) { $classes[] = ‘dokan-store’; return $classes; } }

Hi,

Can you submit a support ticket here?

How can I have an image or image bo, when mouse over, appears some text, likes here: https://www.teamviewer.com/en/

Hi,

Can you submit a support ticket here?

Hello, it is possible with the Flatsome theme to hide add to cart, product price for NOT registered users ONLY?

Hi,

Catalog Mode is global for now. We’ll add the “registered users only” option in one of the major releases.

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