Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi , can you please look at this printscreen https://ibb.co/YhPx2Sx ? When I make an order manually in behalf of client and generate checkout confirmation to pay by the client and send them the URL of the order to make the payment strange thing happens. When the client open up the URL from the mobile phone in vertical mode single item prices dissapear, but when it turn the pthon to horizontal mode they appears.

Why that may happens ? Is it the Woocommerce works like this or maybe there is something to change in the Flatsome CSS ?

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Dont you see that in the clean /fresh installation on your end ? I am not saying is it a bug or it just works like this because no one had a need to change that, I am just saying my client notified my about that and when I checked indeed it behaves like that in vertical mode item prices dissapear, they appears only when I turn a smartphone into vertical mode

1. Hello, is there any demo of the catalog mode? 2. Is it possible to have a landing page home or do we already have to have the store? The idea is to create a homepage to present some products, but only in July we will sell online.

Hi,

  1. There is no demo for catalog mode for now.
  2. If you plan to display some products but don’t want to sell them, you can use the catalog mode. Cart, checkout, add to cart buttons and prices will be hidden.

Great and successful theme :) I just want to ask something; How can I download the demo of the (Masonry Layout ) page? Thanks.

Hi,

All demos can be imported via Setup Wizard or Flatsome Studio.

Below the posts, the theme automatically creates text indicating how many comments are there. Unfortunately, the text does not fit if there is more than 1 comment, i.e. the text is wrong in the majority. How can I edit this?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Trying to grant access to new downloads and I get this “Could not grant access – the user may already have permission for this file or billing email is not set. Ensure the billing email is set, and the order has been saved.” Everything worked until a few days ago.

Hi,

We don’t have any control over the WooCommerce backend. Please contact WooCommerce support.

Hi, The site is not updating in the UX builder. all plugins disabled. In debug console getting the following error: wp-admin/admin-ajax.php 404

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Thanks, I have already repsonded to support email ticket but havent got response back just yet

Hello, how can change size navigation menu? for example .nav>li>a { font-size: .8em; }

Hi,

Can you submit a support ticket here?

Hello, How to make Adress optional in checkut ,

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hi, Can we show catalogue page with scroll instead of pagination?

Hi,

You can enable infinite scroll option for category pages in Flatsome.

Is this performance bug? Why ‘flatsome_contentfix’ spent 35% of total loading time?? See this https://ibb.co/bgxrMKy

Hi,

It’s been improved in v3.14.0. We’ll release it shortly.

Where can I change the button style on the theme? I do not want the round button shape?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, I bought it years ago and still using it. I have only one problem today, if you can help I would appreciate it.

I am creating a new page. And on this page I add 1 button,and this is the button i added Add to cart button, it should be.

URL: Add One Simple Product to Cart href=https://yourdomain.com/?add-to-cart=25

I found this code on the internet. Code works but redirects to home page after adding I don’t want it to redirect to homepage. add to cart and stay on the same page

please help who knows

Hi,

Can you submit a support ticket here?

hello, all seems fine but why it says Block “faq-accordian” not found, where can i find the plugin ?

Hi,

Can you submit a support ticket here?

Can someone point me in the direction a of a program to work on my install of flatsome and direct me in how to improve the speed of access and use please? The next would be working on the SEO? the ability to improve how to find it thanx

Hi,

You can join our official Facebook Community and get the opinions of our users (+28K) about that. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.

Just what i need thanx

Hi, I use a plugin for an additional fee. I’m trying to move its value above the delivery information to a checkout and in cart file. I changed the location to $fee but there is a result only in the cart file. When I change review-order.php and replace it … there is no result. Would you advise me where the problem might be?

thanks in advance

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, Can I get fullwidth header background-color in boxed layout?

Hi,

Can you submit a support ticket here?

The theme is very beautiful, I have a website that I have been working on for a year, it contains a lot of products, and I have customers. What is the correct way to install the theme with previous content that I do not want to destroy. I saw ways to install the theme on a new site. I wish to explain how to install the theme on an old site while protecting old products and pages Do you have educational links or explanations for installing your theme on an existing store that has customers and products?

Hi,

Switching to a new theme on a live site requires extra care. It may be better to work with a professional and work on a staging to see the results.

Existing products and customers should stay there even if you change theme :)

Hola, que tal, tiene soporte en español? Y se pueden cambiar las opciones a Español una vez comprado el Tema, o es todo en ingles? Consulto antes de comprar! Muchas gracias !

Hi,

You can translate the theme for frontend into Spanish. But the admin dashboard (options) and our help desk support are in English.

Is it possible to show specific products by indicating taxonomies of woocommerce product attributes? You can add specific products, choose categories or filter by product tags, but I don’t see options by product attributes. Do you know how to do it?

Hi,

You can use WooCommerce [products] shortcode as guided here.

Thanks a lot. It works!

Hello. Can I change my license domain on request?

Hi,

Yes, you can.

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