Hi hawkinsian! Thanks for pointing this out, it was never reported. I’ll pass the point to the developers who will put it in the fix/improvement list (I don’t guarantee it will be included in the next big Uncode update since it’s now in the works).

Hello! No sorry Uncode is not based on Elementor, but on a custom version of WPBakery Page Builder: https://undsgn.com/uncode/frontend-editor/

Hello!,
if you mean those strings https://undsgn.d.pr/wxFwlL they are hard-coded, but translatable, so you can use a plugin to translate string or the hook gettext. Here is an example of the latter case, just put this function into the file functions.php of your child theme and edit it as you prefer:

add_filter( 'gettext', 'uncode_privacy_strings', 10, 3 );
function uncode_privacy_strings( $translated_text, $textfield, $domain ) {
    switch ( $translated_text ) {
        case 'I Agree' :
            $translated_text = __( 'Confirm', 'uncode-privacy' );
            break;
        case 'Privacy Preferences' :
            $translated_text = __( 'Whatever', 'uncode-privacy' );
            break;
    }
    return $translated_text;
}

Anyway, if you need further support it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello! No sorry Uncode is not based on Elementor, but on a custom version of WPBakery Page Builder: https://undsgn.com/uncode/frontend-editor/

Hi Moxter, and thank you for the interest! We are sorry but we didn’t test this specific plugin, anyway it should work as expected, in case you have problems we can offer a refund. Yes, Uncode is WPML certified: https://support.undsgn.com/hc/en-us/articles/214003905

When I add the token name that I created in envato market it gives the error “Additional Error Details: Failed to query total number of items in API response. Unauthorized {request_url“}”’

I think i fixed it

Hi fictionpictures, and thank you for the confirmation!
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi solveweb! Not sure if you refer to some special feature, but since at the end this is just a code you can use the Child Theme as it is done for the GA3, ex: https://support.undsgn.com/hc/en-us/articles/115005491769

Hi 10fingershq! There is a module if you need to create a custom portfolio pages, ex: https://undsgn.com/uncode/portfolio/centered-dynamic-contents/
Please find more info on that page: https://support.undsgn.com/hc/en-us/articles/360011223818#&gid=1&pid=20

Perfect! Thank you!

Thank you for the confirmation!

Hi socialforceau! We are sorry for this issue but we don’t have other similar reports, so it is not possible to understand the reason of this problem from here. From the site we can only see that the video doesn’t start, but this is a normal video tag. From what I video the video is not gone, but it doesn’t start for some reasons: https://undsgn.d.pr/eUYIE3 Have you tried to see if the problem is related to your caching plugin?

Hi werkwerk! Here you are (these are the elements on the Media Gallery):
https://www.youtube.com/watch?v=2CxDfcbI9EE
https://support.undsgn.com/hc/en-us/articles/214006025

Thank you! I’ll check that out

I have another question – I have a hard time editing the site contents because the edit boxes take forever to finish loading. Most of the time they don’t load properly and I’ll have to close it and click on the edit button again:

https://www.screencast.com/t/8id2sZpH

Is this an issue with Wordpress or it’s my connection or something that my local hosting company needs to look at?

Thanks much!

This is just a simple PHP process opening a module, and you should ask your host company. By the way the Uncode Page Builder is just based on the popular WPBakery. On a normal installation it stays half of a second: https://undsgn.d.pr/8X3nih

Hello,
it could be a cache issue, in this case just unregister the theme and register again, this should fix this. If that doesn’t work send us an email including your license code through the form available on this page https://themeforest.net/user/undsgn#contact and we’ll check ASAP.
Best

Thank you for the confirmation!

Purchased!

Hi xRacer, and welcome aboard! PS: If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi MetalPotatoUK! We are sorry but the video is really not clear, here we see only a series of steps leading to the cart. Anyway, without custom modifications (e.g. remove the script on that installation), this is the only native option, since the Double Tap is used to trigger hover animations on mobile, so if the problem occurs on a Posts module you can use this option: https://undsgn.d.pr/XzV3Bn

Hi lilli_f! We just replied your ticket and it seems you missed the Redirect option that you have activated, ex: https://www.youtube.com/watch?v=20gcCbcoMnQ

Thanks, this was apparently the cause of all these bugs.

Thank you for the confirmation!

Hi Ikg21! You can use the dedicated settings: https://undsgn.d.pr/nzFNRt
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi enigma1980! We are sorry but without a link to your website it’s not easy to help. Anyway, if you have updated WordPress you need also to update Uncode to the latest version as well, ex: https://support.undsgn.com/hc/en-us/articles/214001205

Ok but here you don’t have only the “strong” but lot of nested “span”, ex: https://undsgn.d.pr/gMn65R
PS: Probably you copied from some Word file. You should switch to the Text mode and remove them.

actually I have no idea where those come from, for i only find them after browser render. in the Text mode they are not there, the text is clean, only with the < strong > tags. I have even tested removing the custom padding i had on the column, but the span are always in the browser render of the page. Also tried adding replacing the heading and writting new text, still happened. ——- The code you provided before helps (thank you!) i could apply that to that text font.. i can’t seem to find the internal identifiers for the h1 to h2 sizes though. how can i apply the viewport code you provided to the main heading sizes? Thank you so much for your help, really appreciate it!

Did you try to remove this text and enter again? Here you have spans and you should check the shortcode at least. Anyway, you can try to use this:

.h1.fontheight-156662.font-weight-300.text-color-jevc-color {
    font-size: 2vh;
}

Hi Malcom24! We already replied your private message. Please check inbox and test now!

Hi RobinPettersson! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi 045WEB! Try to use this code:

@media (max-width: 959px){
body.menu-mobile-centered .menu-smart li:not(.social-icon) .fa {
    display: block !important;
}
}

If this doesn’t help we need to see your website to understand the settings.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc