8686 comments found.
Hello, It has been three days now and I have yet to get a reply on my issue with translation on the theme, is there something wrong? The ID is #70327 Thank you
Hi yannism! We are sorry for this problem, probably the ticket. We have just notified the agent who took over your ticket to respond to you.
Hi everybody, it seems there’s a problem using the “posts” module choosing portfolio as post type: none of the created portfolio category appears typing in the “categories” field, so we can’t choose a single portfolio category to show in this page… is it a bug or we are doing something wrong? Tried using Safari and Chrome. Thank you for any help!
Hello! For custom post types like Portfolio you have to chose among “Taxonomies”: https://undsgn.d.pr/AQ5dms
Hope this helps you, best 
Hi Joaodev! These are the WooCommerce Attributes: https://undsgn.d.pr/h5Y9Jz
Ok. But isn’t it possible to choose another type of content? Publish a text, image….?
Hi Joaodev! This is how WooCommerce natively works, and there is not a method to extend this part. You can use the Content Part and create contents with the Page Builder in the Description tab, ex: https://undsgn.com/uncode/product/product-default-carousel/
Hy, in a Row wit two Coloumns, text on the left – media on the right, how can I adapt the height of the photo at the height of the text? Thanks in advance
Hi GianLucaPilia! It’s not properly easy to understand design fact in words, but you cannot adapt a photo to a text, in case you can adapt a background image to a text (but not a media), ex: https://undsgn.com/uncode/pages/product-designers/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you so much!
Thank you for the confirmation even if we cannot help too much from here!
Dear devs, i am encountering a strange behavior with contact form 7: i’ve imported the forms from your demo, i then delete all the ones that i do not need but, after a few they appear again in the CF7 list. Everyday i try to delete them, but after a few they are freshly imported into the backend on their own. Why?
Hi Optima121! This happens since you have active also the Wireframes Plugin that as for documentation needs to automatically import some media and some Forms to properly work, if you need to deactivate them you can find here some hook at the bottom of the page: https://support.undsgn.com/hc/en-us/articles/360001634157
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Great thank you very much, i’ll try the hooks!
Thank you for the confirmation!
Another bug… trying to use “single image wrapper” with SVG and It’s all crazy – not working at all.-... unusable 
Hi hawkinsian! Sorry we are not able to replicate, and we don’t have any similar reports, here a quick test: https://undsgn.d.pr/VIWTjU
No I don’t think it’s Row, or nested Row related, SVGs work like a charm from years in Uncode, this is the example updated with an Inner Row: https://undsgn.d.pr/FWWQzD
I found that for some reason WP media lib is seeing my SVG as 98000 px wide… sorry, your original theme SVG works fine.. so it’s problem in my SVG
Hi hawkinsian, and thank you for the confirmation!
Hi, with the overlay full-screen menu, can it be ranged to the left of the page instead of centred?
Hi isshoni! You can use a small code like this one:
@media (min-width: 960px){
.vmenu-center .menu-container .row-inner * {
text-align: left;
}
}<pre>Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc</pre>
Hi I am a recurring client of Uncode Theme. But I have a doubt when buying a new license. My client asks me if the theme is able to zoom once the mediagallery lightbox is open. I see that by default it is not possible. can you activate a magnifying glass or allow the option to zoom with the mobile? thank you!
Hi marcbenitez13! No, we are sorry but the lightbox cannot have another zoom inside it when opened in mobile.
The bag icon is not visible in the Safari browser. This is a screenshot of your demo.
https://snipboard.io/d8jZF1.jpgHi fh02341! We are sorry but from here everything is fine from Safari: https://undsgn.d.pr/X24485
Strange because I checked this on MacBook and iPhone and the bag icon is not visible. Have you tested without logging in from an incognito window? It seems that this only happens to users who are not logged in.
Hi fh02341! Yes definitely tested in Incognito, and there is no problem, both from a MacBook, both from iPhone.
I tested it and found that the bag icon works on macOS Big Sur, but it doesn’t work on Catalina…
Hi fh02341! We are sorry but we are not able to replicate, from here the icon works as expected also on Catalina (that anyway is note to have multiple problems with fonts).
Hi. I’m having issues with the animated highlighting option on headings. The lines of the heading break at wrong places, but only the first time my homepage loads. If I refresh, the lines break correctly. I’ve tested the issue with multimple caching plugins, always clearing website and browser cache… but the problem persists. Obviously if I remove the [uncode_hl_text] shortcode the lines break correctly. Could it be something with the js that processes the shortcode? The site is https://aproposhub.com/ and some screenshots https://snipboard.io/KCMctG.jpg, https://snipboard.io/sLxHCi.jpg. Thank you.
Hi everythingistaken! Without complete access to this installation is not easy to debug since we don’t have other similar reports, sorry. I suppose this happen only when you have a cache plugin enabled, right? Did you try to reduce the font-size a little bit? Are you loading the font from Google Fonts or locally?
PS: Try also to remove the custom codes you have inserted to modify this heading like the letter-spacing etc (all the options needs to be defined with the options).
Unfortunately it seems it still happens if I delete all cache and minifies, and deactivate the caching plugin.
https://snipboard.io/sPvwlM.jpg
https://snipboard.io/wCRiDW.jpg
It’s so weird that it only happens at the first load. If I refresh the page the text looks how it should.
I’ve activated and deactivated every plugin one by one, also I’ve deleted all custom CSS, but the problem is still there. Also, the problem seems to manifest at CTRL+F5 (refresh with clear cache), but NOT at simple F5. Also, the CSS seems to wrap the lines differently in the two situations (https://snipboard.io/OhzqPl.jpg). I understand if you can’t help via this comment section, but it’s such a weird issue.
Hi everythingistaken! Yes it’s because it’s a weird issue that we cannot debug from here, moreover at the time of writing we still see custom codes inserted in the page that change the letter-spacing, and a cache plugin installed, so this makes it impossible to even try to wade through the site from the frontend. . Did you tried to reduce the font size a bit with the Theme Options (no custom fonts)?
I understand this but as already explained it’s really not easy help better without logins and the possibility to debug your website (and moreover, we don’t have other similar reports). Can you please remove the cache plugin, and give the font a single declaration? https://undsgn.d.pr/hB1rqi
It was also the fallback font, I removed it. I’ve deleted the cache plugin. https://snipboard.io/UPKB0i.jpg
Hi everythingistaken! Without accessing we can only suggest to try to load the Poppins locally, let us know how it goes: https://support.undsgn.com/hc/en-us/articles/360000840849
Hello, the bag icon in the cart is not visible after latest update
Please fix this assap
https://quadlayers.com/Hi QuadLayers! I think this is something related to your installation since this works like a charm for all installations, otherwise here you should read thousand of similar reports.
I just updated some plugin and got placed in a maintenance mode I can’t get out off. “Briefly unavailable for scheduled maintenance. Check back in a minute.”
I can’t even get to my admin login. What do I do? Thank you.
fixed.
Hi filmforthought, sorry for the delay, and thank you for the confirmation! 
Hi Guys,
Could you please tell me how I can enable this “Options” dropdown on the shop page please? We really want to add it to our store and I can’t find how to do it.
https://help.metalpotato.com/sMrZbPJust to follow up, I’ve managed to get the ‘options’ option to show up, but there’s nothing inside it when I click on it. We do have filters inside the “Woocommerce sidebar”.
Screenshot: https://help.metalpotato.com/z8AU8l
Also, is it possible to rename options to Filters?
Hi MetalPotatoUK! We are sorry but this time we really don’t get you. This is a Widgetised Content Block, and. you can find more info here: https://support.undsgn.com/hc/en-us/articles/360011115877#widgets-filtering
We have support but wanted a quick question answered.
How can we control the button colour for posts or other elements created using the posts module?
Hi HDMarketingLtd! I’m sorry but we are really not sure to understand, is this a feature you see on our demo website? Do you need to style each post element with a different color? Natively you have an only different color for the categories as shown in this demo, otherwise, you need self-customizations: https://undsgn.com/uncode/homepages/blog-masonry/
Hi,
The button colour can be chosen when adding a button to a row or column, but how do you specify the colour of the button in the posts module? If you don’t understand I’ll ask the facebook group or drop you a support ticket with some links and screenshots.
Hello,
the color of the buttons in the Post Module follows the colors of the skins set in the Theme Options, its background is consistent with the color of the Headings. If you want to change it separately from the Headings the only way is a custom CSS snippet. If you need help with the snippet let us know, basically is something like that:
.isotope-container .tmb a.btn-default {
background-color: blue !important;
}But it can be better targeted of course, it depends on its use.
Yes, something like that works.
The skin headings colour controls the posts module button colour too, would the above css target only the posts module and can you target the hover state as well as the standard view as it still defaults to the skin headings colour
Hello again
Well, our demo is meant to show the available options and we can’t create such custom codes, otherwise we would have to satisfy all customers with any kind of request, as you can easily imagine. The snippet provided above was meant to serve as a starting point, for extra customizations I suggest to refer to this link: https://support.undsgn.com/hc/en-us/articles/115000555209
I know that, simply just asking if that code can target the hover state too, not to worry I’ll ask the FB group. Thanks.
Hi HDMarketingLtd, and thank you for the confirmation even if we cannot help with this!
Would this theme work with woocommerce selling NFT art?
Hi R3PL1K4N7! If we are not wring it seems that you need some dedicated WooCommerce addons, since this is not native of the popular WooCommerce.
Am I able to set up custom color swatches for variable products?
Hi andrewATram, and thank you for the interest! Yes sure, please find here all the required info: https://support.undsgn.com/hc/en-us/articles/360018828237
Hi there! On scroll up, the small menu reappears – is there a way to add an opacity to the background color somehow in the custom code? Thanks!
Hi oberseite! We are sorry but it’s really not easy to understand what you refer to. Can you please send a link of your website to understand what you refer to?
No problem. The menu that appears on both desktop and mobile when you scroll back up on a page. We’d just like to make the background have an opacity.
https://snipboard.io/xqN4Qw.jpgHello again,
a basic CSS snippet to achieve what you want is this:
.menu-container {
background-color: rgba(255,255,255,0.5);
}But without seeing the live site I don’t know if it works fine in your particular case. However I’m sure you’ll be able to adapt it to your situation. However, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I am looking for a way to edit the Woocommerce Thank You-Page – is this possible within Uncode? We want to add vouchers/coupon codes after a customer has bought one of our products. Thank you!
Hello, no sorry, Uncode doesn’t provide di ability to edit the Thank You page, there are some plugins to do that, or you can find some tutorials that use WooCommerce hooks or page redirecting etc. The only thing we provide is the ability to make your Thank You page inherit the style of the custom Check-Out: https://undsgn.d.pr/LR2xSG
However, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you for the quick reply!
You’re welcome
Hello, is possible to make the dropdown menu for the website transparent?
Hello,
this option is not available directly from the theme settings. I can only recommend a CSS snippet to add to your child-theme or to “Theme Options -> CSS/JS -> CSS”.
.submenu-dark .menu-horizontal .menu-smart ul {
background-color: rgba(0,0,0,0.5);
}However, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
The snippet about work if you set a dark skin for your submenu, otherwise you have to use the selector .submenu-light .menu-horizontal .menu-smart ul If you provide your site url I’d be more precise, of course. Best
Hello ! I wanted to know how can i add a font manually ? This font is not on adobe, google font or fontsquirrel. So i have to add it myself. How can i do that ? Thxx
Hi nflyers! Please find here all the required info: https://support.undsgn.com/hc/en-us/articles/214006085
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
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