8686 comments found.
Hi, I found the .mobile-hidden class always overridden by div { display: block; } when it comes to mobile view. Hence the page always displays 2 elements which are desktop and mobile view.
Hi hhhchamps! These are classes that have been part of Uncode since the first version of the theme and work as they were designed to work. Now without a link to your site and a more detailed explanation of the page, it’s impossible to understand what you’re saying and help you share your page and explain the problem or open a private ticket.
What is the limit of the support. Does the support cover installation and customization? What means do you have for support?
Hi jorgeolaya, and thank you for the interest! 
When you buy any theme on ThemeForest you can choose to have 6 or 12 months of support included. The support doesn’t cover installation or customisations service (this is the same for any theme): https://themeforest.net/page/item_support_policy#whats-not-included-item-support
Support is intended to prive help to answer any questions and guide you on the use of the product and it’s features: https://support.undsgn.com/hc/en-us
You can download a demo that you can install on an existing site, to test
Hi jorgeolaya! Yes sure: https://support.undsgn.com/hc/articles/214001065
Hi, Uncode Privacy Plugin is not installed but in my website i can see the privacy banner! How can disable?
Hi wasproject! Unfortunately, it’s really not possible to help just in words without even a link to your website. Please try to check if this issue is not related to a possible cache plugin you have installed that is serving a cached version of the website.
Hey there! Awesome theme!
I’m having an issue with the menu as I want the menu items to scroll down to each respective section, and it does, but it also reloads the screen as it scrolls down.
Any clue why this is happening? Thanks in advance!!
Hi mscottYGY, and thank you for appreciate Uncode! Did you follow the documentaiton? It seems you have not properly implemented the steps for the single page scrolling, you need to give a name to the Row, please follow: https://support.undsgn.com/hc/en-us/articles/214006065
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, there hasn’t been an update in a while, just wondering when you will be bringing it out.
Hi serobbins, and thank you for the interest! we have just a few days ago updated the request to the users of our community, if all goes well with the Beta Testers will be published in a few weeks: https://undsgn.d.pr/dMQ3eI
Hi again:)
Another simple question. Is there any option to insert menu (mega menu in my case) using WP Custom Menu block in editor? That will act the same way as it is acting when it is on top menu?
I would like this menu to be collapsed by default, but for some reason it is uncollapsed and in general it its acting weird:)
Hi AndrzejGdula_Ag! No the Page builder module is only designed to support a simple single level menu, and there are not special tricks we can suggest to re-create the functionalities of the main menu.
Hi!!
My website is https://nwa.digital and my menu is not working over safari. Submenu is not showing… This happend over the last update. Can you help me?
Hi jlpetracca!| We are sorry for this issue but we don’t have any other similar reports of problems after the latest update, and, in fact, for us your website menu perfectly works in Safari, so probably the issue you are experiencing it’s related to some local extensions or something else: https://undsgn.d.pr/4iAeTT
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I’m trying to get search&filter Pro to work with uncode by pointing it at using the search.php of the theme. It should work since uncode is using theLoop as per recommended search&filter. And it works but I need a content block with dynamic enabled (not sure which kind)and to design my result page.
I’m trying to use a content block to display search results, but I’m not sure if a ‘all posts’ element module on a page will actually show me search results. It looks like the dynamic generation of this module is not able to receive input from search results. Has anyone found a way to make a content block with a dynamic posts module work with search&filter pro?
Or, is there another way without using a content block to display results as a grid of posts?
I know elementos does have a direct implementation of search&filter for search results, but I really like to stay in uncode !
Basically, have search&filterPro use either search.php or archives.php to display search results in a grid.
Anyone has any hints? Thanks in advance!
Hi sixjames! Unfortunately, we cannot help you with this without seeing your installation and how this specific plugin works. This plugin probably fails to hook into the Posts module, which is completely normal if both developers don’t work together to provide compatibility. If you are looking for another way to show results, you have to do without using the Posts module with Dynamic Query and use the default template by selecting from Search > Content Block > Inherit, this is the default method, and generally the one that offers higher compatibility.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi! Im trying to connect Uncode theme with Filter Everything Pro. And it works good if I use default archive page + default grid. But it doesnt work if I use archive page + content block with dynamic query. How can I make it work?
oh i found. but dynamic title doesnt work(
Hi rommov! We have no idea if this is something that can work. There are so many plugins that is impossible to test them all. Besides, when you use the Posts module, this is something custom from Uncode, and possibly extra plugins are not coded to work together. In case you open a ticket in our Help Center so developers can get a better idea of possible problems and see if it’s something fixable: https://support.undsgn.com/hc
Hi
I`m using secondary image function and it works great. But I have one issue that I`m struggling. When second image is displaying it looks like it is 1px aboe then the first one. When mouse is hovering featured image it looks like it is moving up a little. Is there any way I can fix it?
Hi AndrzejGdula_Ag! Can you please show your preview? We are sorry but it’s really not possible to help with a 1px thingy just in words (it also seems strange that there is a 1px difference since they are images positioned in an absolute way)...
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Well, since every bug in every soft is a strange thing, it still needs to be fixed:) Thanks for your reply, I just posted post on support board. I though that maybe it is some common bug with some easy fix, thats why I posted it here.
Mmm, if it was a common bug here you would read hundreds of similar reports here but it’s really the first one we have of this type. Ok, one of the agents will check this asap.
Nice design, job well done
Hi AdvancedSoftwareFeatures, and thank you for this!
Every time I do the CORE update I loose the register-login link, and now I do not have support, what can I do or you suggest better change the theme???
Hi carlosecastillo! We are sorry for this issue but we don’t have other similar reports from other users, can you please explain better? ps: Envato support expiration is one of the Envato rules of the marketplace, prices are low, and licenses lifetime, but support expires, unless you renew it, as the warranty of any product.
Hi. Can I add a icon in the secondary menu? Thank you
Hi GianLucaPilia! Yes, you can add from here, ex: https://undsgn.d.pr/uhFyZv – https://undsgn.d.pr/1wlkXD
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello ! Is it possible to put a “disagree” button on the privacy setting bar in order to have “Preferences” – “Disagree” – “Agree” on the bar ?
Hello! No, we’re sorry, the function has been created in that particular way and it can’t include a “Disagree” option.
However, let me remind you that, if you need further support, it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc 
ok so you’re not compatible with EU RGPD legal Right ? Ok i will do that
Hi gaglain! The GDPR stipulates that users need to accord specific consent to any cookie, so our system it’s compatible. it’s not compatible to have “Disagree” or “Agree” for all: https://support.undsgn.com/hc/articles/360000824445
Hello Team, How i can remove the inline css, or move the inline css to one file. i have used few prebuild features of the theme, and now it shows as inline css, your quick help will be much appreciated.
Hello! What inline CSS are you talking about please? Is it possible to see your site maybe or a screenshot of the code you refer to, to better understand? I can provide some solutions, but I need to understand what you are talking about: the basic solution should be move your CSS code to a child theme, but you can’t do that always, it depends, as I said.
Let me also remind you that, if you need further support, it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I submit the ticket, thanks for the quick reply
Thank you too!
Hi, I’m using your Uncode Theme. When the customer is making a payment for a purchase and the postcode is wrong, first he puts in the credit card details and only then he gets the information that the postcode is wrong. Shouldn’t this be before starting the payment? Isn’t there a way to validate all the data first and only then ask to enter the credit card data?
Hi Joaodev! The Uncode checkout is based on the WooCommerce, these behaviours are the standard WooCommerce ones.
Will this work with Auth0?
Hi shiffy510! We have not tested but Auth0 acts on the login of WordPress and this is not influenced by the theme you use.
With the new update of the Theme some images on our website is becoming blurred, We have tried disabling Adaptive Images and Asynchronous Adaptive Images option but it still loads as blurred. Though our image sise is 1400×823, it loads as 258×152. Please guide. Thanks in anticipation.
Hello,
we are sorry but without a link to your website it’s not easy to help. Any chance to see the live site please?
Let me also remind you that, if you need further support, it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello Team The problem of blurry images is happening on our website https://almondbranding.com/
Can you please check and suggest if theres a problem with the theme or the way its configured or any other aspect of our website
A lot many developers are blaming it on the the theme itself.
Hi saswatadas ! It seems you have a super old version of Uncode. You need to update the theme and the required plugins, since you have a very old version it’s strongly suggested to perform a backup first: https://support.undsgn.com/hc/articles/214001205
Please also note that you have some cache or optimization plugin that modify the code, so the possible problem can also be related to this. In a few words, deactivate first all extra plugins, make a backup and update the theme.
I loged in to my WP dahsboard and went to WP Updates. It shows:
Plugins Your plugins are all up to date.
Themes Your themes are all up to date.
Translations Your translations are all up to date.
What is the newer version of the theme and where can I download it and install the the new theme?
Did you follow the link we sent with all the update info? You have version 1.9.1 from 5/07/2018: https://almondbranding.com/wp-content/themes/uncode/style.css
To see the update you need to properly register your version, or use the Envato Market plugin (suggested as 3° method in the link above).
Hey there! How would I show the page title within a header but only on mobile view?
Hello! Basically you can use the Heading module with the Dynamic Content option: https://undsgn.d.pr/y9FX1B and hide it on the devices you prefer: https://undsgn.d.pr/5GW63F
Anyway, if you need further support, it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi! first of all I really love this theme in everything. I am trying to restrict pages but I am unable to make it work with any plugin. I have tried and bought also the official one from wpbakery (https://wpbakery.com/addons/restricted-content/ ) but it doesn’t work with the custom version of wpbakery for Uncode. Any possibility this plugin will be compatible with Uncode in future? Do you have any suggestion which would work with Uncode? thanks so much, Cris
Hello Cris,
we made some recent changes to fix a similar issue with MemberPress plugin, but we’re still in beta version. What version of Uncode are you running? I could provide you with a couple of files to change on your installation and so you, later, could provide me with a feedback. Let me know please, best
That would be awesome! Sure, I’d love to! I am using Version: 2.3.6.3
Thank you, please replace these two files on your installation:
- core/inc/customizer.php
- page.php
with the ones you can find here https://www.dropbox.com/sh/dxgxhm9z2fs1vlc/AAAMXIWEqyM4Og3GNP71Y4Oea?dl=0 and let me know please.
Best
Fantastic! Sure, I will let you know asap. Best
Hi kriss1987, and thank you for the confirmation!
Hello, I have replaced the files provided but unfortunately it doesn’t work. I can’t find the restriction option anywhere in the customizer. I have tried to look in both backend editor and frontend editor, and in both row options and column settings.
Hi kriss1987! We are sorry but probably this plugin works differently than other plugins like MemberPress. I pass this note to the developers who will have this plugin in the compatibility list to test.
Hi there!Thanks so much for trying anyway, hope it will be compatible soon. In the meantime, I wanted to renovate my appreciation and love for this awesome theme! Keep up with amazing work guys!
Hello, i have another question, any chance also this plugin will be compatible in future? https://codecanyon.net/item/business-hours-for-wpbakery-worker-addon/25384278 – it did actually work for a while, now is causing suddenly 504 gateway error. By the way, your work and help guys is just mesmerising! Thanks !!
Hi kriss1987! Ok I pass this note to developers too! They are now closing the next big update, and will check back to these compatibilities as soon as possible!
You are superheros guys! thanks so much!
Thank you for the kindness!
