5246 comments found.
Hi team,
Menu on mobile phone is already expanded (showing submenu options), it makes visibility of webpage quite difficult. How could we collapse menu options?
Via CSS or any other theme option?
Thanks in advance.
Hi,
this topic has been discussed on our support forum. Once register heck out this answer here: https://helpdesk.unitedthemes.com/index.php/Thread/25597-Mobile-Menu/?postID=122896&highlight=mobile%2Bcollapse#post122896
Kind Regards UT
Helo Support, i need really help. I write on the Help Desk to Matthias, is anyone else who can help me ???
Hi, you will receive an answer very soon.
Kind Regards UT
I’m having trouble accessing the support this time – I’ve three licenses for Brooklyn and need help with Hero Caption Text not displaying now on a live site
Hi,
please use the envato login button on the registration popup, this will gain you access to the forum.
Kind Regards UT
Dear team, the whole website loading (admin and public also) is very slow. This link https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/ does not help. When applied one of the default WP themes – fast. When applied Brooklyn theme – slow. Please, advice. Thank you.
Hi,
did you check your site in private tab or different browser after the cache was generated? If you need support with this, please open a ticket in our support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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Support Forum
Renew Premium Support
Register here
Find your Purchase Key
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, love your theme! Is there a way to troubleshoot the mobile version? The scroll logs and crashes. I then get a Aw Snap! error.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
PLEASE HELP, THIS WEBSITE DOES NOT IMPORT THE CORRECT DATA. I TRIED 3X. I JUST BOUGHT THIS THEME TONIGHT! IT DOESN’T WORK FOR ME.
Theme Support
Please check: https://knowledgebase.unitedthemes.com/docs/website-installer-does-not-import-content/
If the issue remains, contact us in our support forum.
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, I installed a fresh wordpress and dummy data and the theme works with 1 exception. I’ll register with the support dept. It’s a small glitch.
How can I post a support for my problem? http://helpdesk.unitedthemes.com/index.php/Board/2-Brooklyn-WordPress-English/?sortField=lastPostTime&sortOrder=DESC&filterByDate=1000&filterByStatus=&pageNo=0
Hi,
once registered, please use this link: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/34/
Kind Regards
the theme is very very slow why? Time to first byte according to GTmetrix is about 2 s.
Hi,
if your ttfb is low, consider using a cache pugin. We have a recommendation here: https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/
Kind Regards UT
Hello,
Text draw preloader, rain effect and hero image stopped working after I update my themes and plugins. The text draw preloader just show black without revealing the page content, rain effect and hero image doesn’t display. Please help
Affected URL: Hitxlab.com
Hi,
did you clear all caches including your browser cache?
Kind Regards UT
Constantly having issues with licensing being disabled. I look in their license manager and I’ll have 3 or 4 IPs listed with my domain. I have to constantly delete the others… not sure if they’re picking up from a CDN or what but it’s aggravating. Now I’ve re-upped my support but I can’t get their help desk to update that I have an active purchase code. It shows active… then I return to the forum, and it’s not active. Now I can’t even get a hold of them. Very frustrating.
Hi Douglas,
we double checked your forum account and its maked as active. You should be able to create a thread here: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/34/ If it does not work, please send us a message via profile about your issue: https://themeforest.net/user/unitedthemes
Kind Regards UT
Hi, I purchased this theme but I’m unsure how to edit the text in the theme’s timeline element. How can I increase font size and expand the text so that it reaches the edges of my row?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello. I own several licences of your theme. After last WP update something went wrong. It somehow doesn’t recognize Brooklyn’s licence anymore (it’s yellow on Brooklyn Panel). I’ve tried to revoke and register again each licence but the problem persists. I’m facing this problem on Brooklyn v4.9.7.1. Meanwhile I have this message on my panel “You have version 4.9.7.1 installed. Update to 4.9.7.1”
Theme Support
please post this issue in our support expired area.
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
I also love the theme, but yes, indeed, the customer support is extremely poor.
I’m still waiting for an answer to an important problem. The support answered first time (of course, not fast at all) but without solving the problems… And after I replayed nothing….. I’m still waiting…
I’m very dissapointed 
Hi,
sorry to hear that you are not satisfied with our theme support. We will immediatly check your ticket status. Stay tuned.
Kind regards UT
Hello, After I added the logo to the preloader, the footer and header disappeared from the page. please tell me what could be the problem, I have not turned off the display of these elements anywhere
website http://new.v-net.nl/
Let me know if you need more information
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
My Max Input Vars is not updating and is causing problems in saving my theme options. I have gone in and adjusted it in my hosting but for some reason it is not updating. Any help here would be appreciated
Hi,
please ask your hosting technical support for assistance. If you have ajdusted the value via htaccess on some hostings its necessary to do the same inside the wp-admin folder.
Kind Regards UT
Hello,
I’m interested in getting this theme, but I’m wondering what’s the current status on the Woocommerce design.
I understand it’s compatible, but I wouldn’t want to have basic pages for the shop part of the website.
Thank you!
c
Video background isn’t working on mobile here. Can we make it work on mobile?
Hi,
yes this can be used on mobiles as well.
Kind Regards UT
Since my last question was DELETED, I am going to try again, only simpler…
Do you have any plans to convert this to Oxygen Builder?
Thank you. Again.
Hi,
Oxygen Builder is not on our convert list.
Kind Regards UT
Thank you.
I have one more question, the animation with the text on the home page of the theme 44 work well on the desktop, but on the mobile as the some of the text are smaller that make it write on 2 lines, then a longer text come and make the text on 3 lines and make the reading experience bad as he have a jump each time that change the text.
Do you have a CSS library for this kind of “ issues ”?
Best regards
Hi,
you should use a smaller text size for mobiles in this case. On the module itself. If you need ongoing support, consider purchasing a support license.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
None of my portfolio pages work anymore. I get “page not found” errors for all of them. How can I fix this?
Hi,
you have to sae you permalink structure again. Under Settings > Permalinks just click on save. If further steps are required, wordpress will let you know.
Kind Regards UT
