5230 comments found.
Video background isn’t working on mobile here. Can we make it work on mobile?
Hi,
yes this can be used on mobiles as well.
Kind Regards UT
Since my last question was DELETED, I am going to try again, only simpler…
Do you have any plans to convert this to Oxygen Builder?
Thank you. Again.
Hi,
Oxygen Builder is not on our convert list.
Kind Regards UT
Thank you.
I have one more question, the animation with the text on the home page of the theme 44 work well on the desktop, but on the mobile as the some of the text are smaller that make it write on 2 lines, then a longer text come and make the text on 3 lines and make the reading experience bad as he have a jump each time that change the text.
Do you have a CSS library for this kind of “ issues ”?
Best regards
Hi,
you should use a smaller text size for mobiles in this case. On the module itself. If you need ongoing support, consider purchasing a support license.
Theme Support
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None of my portfolio pages work anymore. I get “page not found” errors for all of them. How can I fix this?
Hi,
you have to sae you permalink structure again. Under Settings > Permalinks just click on save. If further steps are required, wordpress will let you know.
Kind Regards UT
Hey, is there a way to remove the mobile menu entirely? I am build a one-pager and can’t get rid of the hamburger logo. Thanks in advance.
Theme Support
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I installed the theme on a new server. And I deleted all the data from the old server. I can’t register the license on the new server. What should I do?
hello I currently have the theme 44 and I am looking for how to remove the website box in the comment space is this possible without coding?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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We’ll see you on the inside,
Thank you very much
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Good evening unfortunately nobody answers me on your “fast” help system that’s why I want to have answers here thank you
Hello, I saw a theme update so I decide to do it and I saw that he have some great new designs, I didn’t touch my theme from years and I decide to change it for a new design, but so many things changed in settings are and in many of my cases took me hours to find where to change that or that, but there im block and I dont remember my account to go to your support site to see if someone have already asked for this question on where to change or remove the loading page of the site where is writing : Become a Legend
Best regards
Hi,
you can find the Options in Theme Options > Advanced > Manage Preloader.
Kind Regards UT
Hello,
Thanks you so much, i certainly saw it 100 times and I was thinking that is the loader circle animation and that never bing to me!
One more little question and all my issue will be done : im using the theme 44 and in the footer you have 2 address I like to do the same with 3 on the same line and keep “ LET’S WORK TOGETHER “ on the left, but I can put 2 even if I reduce the spaces between the columns or 3 on the same line without “ LET’S WORK TOGETHER “ do you have some code library some where to do this kind of little tricks?
Thanks Best regards
Hi,
you have to change the column layout in this case. The inner row on the right currently has a 2 column layout, it will need a 3 column layout. See: https://melbournewebdesigner.net/7-columns-in-wpbakery/
Kind Regards UT
Hello,
Great thank you now my site is finish!
I have a question about WooCommerce, I saw that you added now the possibility to add it, its so cool!
But I didn’t see in your site a design for it, so if we add it we gonna have a basic woo design, right?
Do you plan to add something cool and beautiful as your theme design?
Best regards
Hi,
we don’t have a specific demo here. Its in pipeline.
Kind Regards UT
Hello, I would like to know how to remove the author part which is at the end of the blog page.
I manage to modify it but I cannot delete this part.
Can you help me. Thank you
I have the theme #44 Brooklyn
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Presale q: is there any option to improve mobile menu design???
Hi,
could you please rephrase the question? the mobile menu as it is now only has color options but not different styles if thats what you are asking.
Kind Regards UT
But its very poor, only weak point for your theme is mobile menu design. You need to improved it and i will buy theme!
Is it safe to upgrade to worpdress version 5.8?
Hi,
there will be an update today which solves an issue with the widget editing screen.
Kind Regards UT
How do I recreate the footer content in Demo 2? I can’t find it anywhere. I want to recreate the color scheme, social icons, map, phone, email icons, etc. and vertical navigation. Please help!
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
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…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Is it safe to upgrade to worpdress version 5.8? I see lots of themes face problems with widgets!
Hi,
there will be a patch for the theme tomorrow when we are back in our office and back from our holiday. Currently some of the widgets do not work as intended.
Kind Regards UT
Hi. My website www.elitions.com is down everytime I update the plugin or wordpress version, and I had to fiddle with settings to somehow get it back on. But this time I am not able to get it right and its usually this plugin Portfolio Management, which I had to disable, uninstall and reinstall that helps to solve the issue. Also my support has expired so I’m kind of feeling helpless now. And during the time I had the support I never had to use it, but recently I’ve been seeing this issue on every update I had to do. Can you help to resolve? Thanks.
Hi,
Open your Dashboard > UT Portfolio > All UT Portfolio and then set all existing portfolio items to draft. You can easily do this with the bulk edit.
Now refresh the page and check if its loading correctly.
If that’s the case, please activate (publish) one portfolio page after another and make a refresh after every item. If the site crashes again you have identified the portfolio page which causes the issue. Usually this can be related to the featured image set. If you set a smaller featured image you are good to go.
Kind Regards UT
Thanks and appreciate your feedback. May I know the right size for the feature image please?
I see this on the portfolio configuration page under Feature Portrait Image section “Only for showcases with Portrait Support. Should be at least 750×1125 or higher with same aspect ratio.”
The size of my current feature images are 640*960.
Hi,
the portrait image is for the showcase type react carousel as you can see here: https://themeforest.unitedthemes.com/wpversions/brooklyn/demo43-dark/
The size of the featured image should base on the showcase settings.
Kind Regards UT
Thank you I’ll check, and also noticed that after updating to the recent theme version, adding a Poster Image under the Video player settings, seems to make the page unresponsive! Can you please check this, as its a vital visual element on our website, making the page to look more cleaner and pleasing.
Surprisingly no issues were seen today and somehow got resolved without me doing anything. The website runs fine now, thanks.
bonjour. j’ai acheté une licence de ce super theme il y a peu de temps. j’ai remarqué qu’apparemment certaines demos ont des options / effets que je ne retrouve pas dans celle que j’ai choisi (demo 2). donc est-ce que je peux utiliser (sans risque) la fonction import/export de votre thème pour importer (uniquement) les options de la démo 11 par exemple. Merci d’avance.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Slightly glitchy. The met apanel that appears on portfolio page often changes and can’t access page settings.
Prepurchase:
Is it possible for me to do carousel for team member content using owlcarousel which is already in your theme, Can i init the owlcarousel on my custom row ?
Hi,
this is not possible with the current version of the theme but is planned for a future version.
Kind Regards UT
Good evening, how i translate the menu Highlight button. I use the polylang plugin. Thanks you
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
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…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
the icons are not showing up or animating like in the demo even though on back-end they exist there…
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
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Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
i registered but it is not clear at all where exactly you post a question to receive support…please help…
Hi,
please use this link here: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/34/
Kind Regards
Hi, i would like have autoplay for video in slideup portfolio detail, how can i do that? Thanks for your reply. Regards
I just precise that videos are selfhosted
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
