13769 comments found.
hey guys, is the latest update fully working with wordpress 5.8 and php8?
Hi,
Thanks for contacting us!
Yes, the latest version of Enfold is compatible with WP 5.8 and PHP8.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support 
Regards, Yigit
Hi there. We purchased Enfold in November of 2019, but somehow accidentally ended up with a second license for Enfold in December of 2020. Can you refund that second license? Thanks
Hi,
Thanks for contacting us!
You can request a refund here – https://themeforest.net/refund_requests/new
Regards, Yigit
Thank you!
Hello. The mobile menu (Hamburguer) is not running.on my website: https://willisbestguidemedellin.com – when touching it, the menu does not appear and the URL shows this: https://willisbestguidemedellin.com/# – I need a solution. Thanks in advance.
Hi,
Thanks for contacting us!
You are currently using an older version of the theme. Updating it to the latest version would fix the issue. Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.6.2.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
if I insert a video in an article and I put it in lightbox you don’t see the video, can you help me?
Hi,
Thanks for contacting us!
Could you please start a thread on our support forum – https://kriesi.at/support and share temporary WP admin logins in private content field so we can look into it?
Regards, Yigit
Hi. i need help. suddenly can’t see the only youtube video in a section background. please help me. http://ehaksan.or.kr/homecopy/
Hi,
Thanks for contacting us!
Could you please go to Enfold theme options > Performance tab and disable JS file merging and compression option, save theme options, clear cache and check if that helps? If it does not, please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins in private content field so we can look into it
Regards, Yigit
sorry
Hi there, I already have two licenses, i bought another license yesterday but i have a problem with token Namely, after creating the token I got foloving error: “Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed Username could not be accessed (needed for your information only) E-Mail could not be accessed (needed for your information only) Following errors occurred:
Purchases: Errorcode 403 returned by Envato: Forbidden: - reason: invalid token username Errorcode 403 returned by Envato: Forbidden: - reason: invalid token email Errorcode 403 returned by Envato: Forbidden: - reason: invalid token Purchases: A problem occurred accessing your purchases. Unable to check for updates.”
Do you know what it is about ? Thanks Darko
Hi, again Hi, I don’t know what happened, I tried several times to create and delete a new token, and at this point it accepted the token… Anyway, thanks for the support so far everything is fine now.
Cheers
Hi Darko,
Glad you figured it out!
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Hello, how to choose a time (24h) in Make an appointment (Desired time and date)? I need for appointment the date and the time. and the user should receive a code by email, which he should then show me at the appointment Best regards
Hi,
Thanks for contacting us!
Are you using WooCommerce Bookings plugin? I believe you should be able to choose time range in product edit page however unfortunately I do not have much experience with the plugin so I am not 100% sure. Plugin is supported by WooCommerce team and you can contact them with any question you have and they would gladly help
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Many people have issues with updating Enfold via an external management platform like MainWP. Other Envato themes are working fine. The issue is that Enfold only checks for updates when an admin visits the Updates page on the site. Otherwise the updates don’t show up. This has been reported a long time ago, like in https://kriesi.at/support/topic/how-to-check-for-updates-automatically/ (over a year ago), but it’s been silent since then. Do you have an update for this issue?
Hi,
Thanks for contacting us and sorry for my late reply!
I have started an issue on our GitHub and asked our devs if we could update theme updater and shared the thread you posted as reference
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
There’s no public source to follow progress to to redirect people to who might be able to help testing?
Hi,
Please send me an email from my profile – https://themeforest.net/user/yeet and I will email you with the updates and beta version when we have it. I can post an update in this comment as well
Regards, Yigit
Pre Purchase Questions: 1. I see the theme is compactable with WooCommerce Bookings plugin extension. Does the theme comes with a free WooCommerce Bookings plugin extension or we need to buy it differently. 2. Is it compactable with any free Bookings plugin. If yes please mention them.
Hi,
Thanks for contacting us!
1- Enfold is fully compatible with WooCommerce Bookings plugin however the plugin is not included in the theme, you would need to purchase it separately.
2- Enfold is compatible with – https://www.pluginhive.com/product/woocommerce-booking-and-appointments/ plugin as well however it is also a paid plugin. Unfortunately, we are not aware of any free booking plugins that is compatible with Enfold.
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
Hi, i don’t understand why i can’t get theme update alerts anymore. What can I do? And I cannot use the tools of the theme.
Hi,
Thanks for contacting us!
Have you inserted a Personal Token – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token?
If you have, could you please contact your hosting provider and ask them to whitelist api.envato.com? They might be blocking it for security reasons.
Another user who was having the same issue contacted their hosting provider and replied:our hoster has updated the Linux distribution of the server. The cause of the problem was probably the incompatibilities of the versions of OpenSSL with cURL. Now the token API works
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Thanks. However, I still can’t see the updates in the Enfold theme updates section, and also the menu of my site does not appear in the mobile version.
Hello, I have some problems after I bought the theme from “Envato”. I was given the code for using the theme. However, when I add the code, it noticed that “your license key appears to be invalid”. So please help me check again. The image for the mistake is the link: https://ibb.co/vYQwtF5 I hope you will solve this problem as soon as possible. I am looking forward to hearing from you. Thanks!
Hi,
Thanks for contacting us!
It seems like you are inserting your purchase code in theme options. Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it instead
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Just purchased this theme and right out of the box none of the demos will import. Yes, I’ve read through the threads and your support forum. And yes Ive adjusted my server limits for large files and longer times. Yes Ive added the line of code to the function file and tried to manually import…that didnt work either. I see many people with this issue, and many moderators trying to help with different workarounds. So for two hours after purchase I am reading and searching for solutions instead of building a website. I should not need tech support or a workaround within 30 minutes of a purchase. I hope to get this working but honestly, disappointing a new customer right off the bat does not help your brand credibility. The hard truth is that if I had purchased another theme I would have a few web pages up and running already. Great support really only wins you points when its given for a great product. If the product is defective then the support is rather moot. If you really want to provide great support, stop making customers ask you for help. Just give us access to download the demos so we can manually install them right away.
Update: For some unknown reason the demos are now loading. I switched back and forth between the parent and child theme a few times, closed out of wordpress and logged back in, and then removed that code strand from the function file. I had read where another user said they had to try 5 or 6 times so I did that, waiting about 30 seconds between tries. On the 4 try the demo downloaded. And now they all seem to be working. I like the theme (obviously or would not have purchased it) and I am finding my way around quickly, which is nice. So while the first impression was not great, I will reserve judgement until I have spent more time in the theme. If you are thinking to buy this theme, this can be a fair warning and give you hope. You may experience issues with the demo imports, but if you keep at it long enough, you will probably succeed. Wish I could say exactly what did the trick, but dont give up.
Hi,
Thanks for contacting us!
Sorry for the issue you had and glad it is working fine now. PHP ZIP Archieve extension is disabled on some servers and that is the main reason why demo import does not work as expected for most users. Since it worked for you on 4th try, I would guess that there was a connection issue however unfortunately cannot pin point what exactly went wrong.
If you have any other questions or issues, please feel free to start a thread on our support forum – https://kriesi.at/support and we will gladly try to help you as soon as we can
Regards, Yigit
Hello
I’m wondering if you plan to develop the ability to save Elements, Columns and Containers as Global Elements. This allows you to set up one instance that in turn can be deployed across the site, wherever you choose.
Thank you
Hi,
Thanks for contacting us!
You can try using Page Content element under Content Elements tab of Advanced Layout Builder. You can create a page with your global content and choose to display it using Page Content element. Whenever you update your “global content” page, it would be updated across the site
I hope that helps! If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
How does this theme test for speed related to SEO? Posting a GTMetrix result would be good.
Hi,
Thanks for contacting us!
Please see – https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow. We consider speed and SEO in mind whenever we update our theme. Please also see @thinkjarvisdesign’s comment above
Regards, Yigit
Hi, will you be adding more templates / Demo’s in the near future? Thank you
Hi,
Thanks for contacting us!
Yes, we will, though we do not have an ETA. We are currently improving existing elements so they support more styling options out of the box and new demos will follow
Regards, Yigit
Thats sounds great, love this theme and builder.
I just wanted to say thanks to the Support team for continuing to add new features to the theme.
Enfold is my Go-To Theme for all of my customers. It is easy to customise and receives new features and bug fixes regularly. The theme is capable of passing Web Vitals without a CDN or WebP which shows just how well coded it is. The page builder is easy to use and can be customised easily.
The latest release dealt with the bugs people have mentioned in previous comments 4.8.6.1 .
This is because the team at Enfold added a lot of new features in the last release but as every website, server, plugin setup is different could not be 100% tested – This applies to any WordPress theme.
The bugs were patched within a few days and only applied to a few features.
Make sure you report any issues in the support forum on kriesi.at. The Enfold Devs normally respond to all queries within 2 days.
Keep up the good work guys.
Hi thinkjarvisdesign,
Thank you so much for your comment!
Regards, Yigit
I have put a new logo that is compatible with retina, that is to say that it is hdpi, it looks better on desktop screens, but it doesn’t look quite right on retina screens. Any solution? How can I indicate that the image is hdpi and that it can be seen on mobile devices?
Hi,
Could you please start a thread on our support forum – https://kriesi.at/support so we can look into it?
Regards, Yigit
How to download demo files? I see only error: “Download of files for demo Hotel Demo didn’t work! You might want to try reloading the page and then try again.”
Hi,
Thanks for contacting us!
If you are importing demo on a clean installation, could you please try resetting database using a plugin such as this one – https://wordpress.org/plugins/wordpress-database-reset/ and try to import again?
If it does not work or if you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support so we can look into it
Regards, Yigit
There is no information about this problem.
Hi,
Please contact your hosting provider and ask them to enable PHP ZipArchive extension. If that too does not help, please start a thread on our support forum – https://kriesi.at/support so we can look into it
Regards, Yigit
How do I upload an hdpi logo for retina displays? Where do I put them?
Hi,
Thanks for contacting us!
You can upload it in Enfold theme options > Logo field. Logo supports srcset so browsers would pick the best size and display it
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
But when putting the logo, a size is indicated in the theme, which I think I remember is 300×78, but to make it HDPI the size should be doubled and it would go to 600×156. Would this be a problem?
